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Jira Align vs ServiceNow Strategic Portfolio Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Jira Align
Ranking in Enterprise Agile Planning Tools
3rd
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
41
Ranking in other categories
Application Lifecycle Management (ALM) Suites (9th), Value Stream Management Software (1st)
ServiceNow Strategic Portfo...
Ranking in Enterprise Agile Planning Tools
5th
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
32
Ranking in other categories
Project Portfolio Management (2nd)
 

Mindshare comparison

As of February 2025, in the Enterprise Agile Planning Tools category, the mindshare of Jira Align is 4.9%, down from 5.8% compared to the previous year. The mindshare of ServiceNow Strategic Portfolio Management is 5.4%, down from 5.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Agile Planning Tools
 

Featured Reviews

ShyiamaKishun - PeerSpot reviewer
Has a straightforward setup process and efficient project management features .
Jira Align supports program increment planning by facilitating the planning aspect, including team setup, dependency management, and defining the layout for each step or stage in a project. The platform aids in breaking down targets into parts, aligning with Agile principles, and ensuring a structured layout. The most impactful feature of Jira Align for project management lies in its capabilities related to planning and setting up projects. The platform visually understands targets, offering a clear and detailed layout. We can determine when to speed up the process or access the project. We can address the issues related to planning and development efficiently. It is a great product to use, aiding in project planning and alignment. I recommend it to others and rate it a ten out of ten.
Srinivasa Neelapu - PeerSpot reviewer
Strategies and goals are aligned with demands and partners, making it a strategic approach for the enterprise but the finance part needs improvement
SPM is definitely strong for project management, but its finance capabilities are not as robust. While there is a separate Financial Management product, it would be beneficial to have more out-of-the-box support for finance integrations within SPM. I’m not suggesting replacing systems like SAP for finance, but there should be better support for financial integrations. Currently, connecting to SaaS solutions is complicated, and getting into detailed financial calculations is challenging. Forecasting is manageable, but handling actual financials is not as straightforward. The finance area needs improvement, specifically making finance application integrations easier. Generic finance capabilities should be more user-friendly and integrated into SPM. Although they have started this journey, it hasn’t been fully released yet. There seems to be a roadmap, and once complete, it will be very useful. Additionally, incorporating a Q&A feature for entire strategies or project demands and enhancing text analytics within SPM would be beneficial.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's easy to set up."
"The tool helps us to stick with the timeline and budget of our projects. It also helps me to identify dependencies and red flags and intervene wherever possible. I have found the key metrics tab also useful."
"The product's most valuable feature is CMDB for services desk management and backlog projects."
"In our workflow, we utilize a dashboard. Our product development backbone relies on two-week sprints. At the beginning of each sprint, we conduct a planning meeting to discuss and challenge the backlogs. Throughout the sprint, we conduct daily sessions to review code, ensure alignment with coding standards, and address any issues. Once all tasks are completed, we proceed with the deployment process."
"The most valuable features in Jira Align are the dashboard and the reporting feature."
"Some of the most valuable features are the configurations and dashboards."
"I found Confluence most valuable."
"I like Jira's structured project plan, with tasks and subtasks. Jira can use various external plugins. Third-party providers can add new features to the solution. If I need some functionality, I can usually find an app for it. They have thousands."
"The most valuable feature of ServiceNow Strategic Portfolio Management is its end-to-end processes, which enable us to manage strategies from start to finish. It covers idea management to implementation and beyond. Real-time analytics in ServiceNow SPM significantly supports our operational decision-making processes."
"The new feature includes different lenses, such as the organizational lens or project manager lens, allowing us to view data through various perspectives. Previously, the journey started with demand, project, and idea management."
"The solution was quite easy to use. The interface was quite user-friendly, and I've become quite familiar with it."
"The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance."
"The PPM module is an excellent service."
"We like the status report feature. It is something really valuable."
"The ease of use is the most valuable feature. It's very intuitive to set up."
"ServiceNow brings to the market different layers with different pricing, so you can customize. And all the layers are really enterprise-ready."
 

Cons

"It should just have the integration with Jira. We haven't looked at it since Atlassian bought the product."
"We have experienced errors with the internal server that occurs frequently."
"It would be helpful if they had something for capacity planning that was simpler to understand."
"I've encountered limitations in using Jira Align for certain aspects, particularly in implementing OKRs. Jira Align's highest hierarchy is Epic, which may not always align perfectly for specific initiatives. Additionally, while Jira Align offers functionality for tracking OKRs and generating dashboards, I've found that it lacks in some areas. As a result, we've explored alternative solutions that better meet our needs in these areas. Its Kanban feature is also limited."
"Jira Align's setup process could be more straightforward, and they could make training and educational documentation more accessible."
"Someone who is new to Jira or doesn't have many years of working experience in Jira Align gets easily lost because everything looks the same in the product."
"AI is utilized worldwide; they could implement the functionality for notifications and other organizational operations in the product."
"One of the biggest issues I found in the new version was once we clicked on one of the tasks that were specifically for our group and went to look at the other portfolios in other areas we had to browse all the way back to the beginning. If you click the back button, it would not work, it stayed the same place. Additionally, if you click on page B, but then you wanted to go back to page A it would not go back to page A. You would have to browse back to the portfolio and then find your group again and open it. This was the only issue that I had with it and I am not sure if it is a Jira issue or it was because of the way the site was laid out."
"The product does not give us the freedom to capture all the instances, test cases, and evidence."
"When we originally set it up, we had some kind of success manager free of charge, and now it's an additional charge over and above what we're paying."
"The product comes with little options out of the box."
"A major improvement we would like to see is definitely around agile management."
"It could be more user-friendly."
"The portfolio managed is good for IT, but it's not good for non it's not necessarily great for construction projects, such as the building of physical infrastructure."
"SPM is definitely strong for project management, but its finance capabilities are not as robust."
"The price keeps going up, and to remain competitive, it needs to have a competitive edge. I would like to see more of the latest innovations, in terms of AI, ML, and all of the latest cutting-edge technologies, included in the platform."
 

Pricing and Cost Advice

"Jira Align has price packages for different purposes."
"On a scale of one to ten, where one is cheap, and ten is expensive, I rate Jira Align a seven out of ten."
"At our company, we were concerned about the cost of Jira Align, which is expensive"
"Jira Align is quite expensive for small-to-medium companies, but it's quite reasonable for larger ones."
"The software is very good, but the price is expensive. Our licensing costs are on a monthly basis, but there are no additional costs to the standard license fees."
"Jira Align is an expensive solution."
"The tool is moderately expensive."
"I would rate this solution a nine out of ten for pricing. The price of the solution depends on the number of people using it and the projects you are working on."
"The pricing is negotiable based on the contract and licensing perspective."
"The solution is expensive."
"The licensing is based on metrics and is tailored to customer's needs."
"The cost of the solution should not be more than $50,000 annually."
"We have a team of about 6,500 employees across the globe. So, the amount of money I'm going to save by putting the money on the table for the implementation and licenses is very high."
"They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR."
"The tool is expensive."
"The solution could improve by being less expensive and the pricing model is confusing. Many people are getting charged different amounts. There are additional fees that they are adding on."
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Top Industries

By visitors reading reviews
Financial Services Firm
28%
Computer Software Company
13%
Manufacturing Company
12%
Insurance Company
6%
Financial Services Firm
16%
Manufacturing Company
13%
Government
9%
Healthcare Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Jira Align?
I joined the company because they had a large project, and as a startup company, they needed to scale up efficiently. My task was to review the current baseline, assess the team's capabilities, and...
What needs improvement with Jira Align?
The platform's communication features could be more robust for better team integration.
What is your primary use case for Jira Align?
We use Jira Align for business strategies, collaboration, and reporting. The solution allows us to manage the various products and features delivered on that platform.
What do you like most about ServiceNow Strategic Portfolio Management?
We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network en...
What is your experience regarding pricing and costs for ServiceNow Strategic Portfolio Management?
It's a bit costly currently. Efforts are being made to explore cost-benefit measures for investing in it.
What needs improvement with ServiceNow Strategic Portfolio Management?
There is always scope for improvement. As of now, making the product more cost-beneficial would help more organizations consider investing in it.
 

Also Known As

AgileCraft
IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
 

Overview

 

Sample Customers

Anthem, nielsen, Homeland Security, NCR, dimension data
Proximus, UNT SYSTEM, SAP SuccessFactors
Find out what your peers are saying about Jira Align vs. ServiceNow Strategic Portfolio Management and other solutions. Updated: January 2025.
838,640 professionals have used our research since 2012.