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Jira vs Jira Align comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.7
Jira enhances efficiency, productivity, and collaboration, offering positive returns, though challenges with plugin support and precise measurement exist.
Sentiment score
6.0
Jira Align increased productivity and efficiency despite concerns over cost versus benefits and occasional negative return on investment.
It's always hard to measure ROI precisely, but overall, the development time usually pays off within a year through efficiency gains.
CEO at 2Help
 

Customer Service

Sentiment score
6.6
Jira's support is considered helpful and responsive, though some users desire more proactive and personalized assistance.
Sentiment score
5.9
Jira Align's customer service is responsive and knowledgeable, though some users note occasional delays due to internal processes.
Jira's customer support is one of the best I have ever dealt with because they respond quickly.
CEO at 2Help
I did not face any issues with stability or upgrades.
Senior Director, Head of Information Systems Division at Israel Innovation Authority
They have a support knowledge base area on their website, and usually, they are very good at answering questions.
Technical Program Manager at Concentrix Catalyst
 

Scalability Issues

Sentiment score
7.2
Jira effectively supports organizational scalability, though integration complexities can present challenges in implementing Scaled Agile Frameworks.
Sentiment score
7.5
Jira Align is praised for scalability, seamless Jira integration, flexible licensing, but may challenge non-technical users and non-Jira tool integration.
Scalability for Jira is great, and it handles growth easily from 100 to thousands.
CEO at 2Help
 

Stability Issues

Sentiment score
7.6
Users praise Jira's stability, citing minimal bugs and glitches, with occasional issues linked to resource constraints and updates.
Sentiment score
8.3
Jira Align is praised for stability, minimal downtime, and efficient performance, earning high ratings despite minor integration issues.
 

Room For Improvement

Jira struggles with complexity, UI issues, and limited reporting, needing better integration, customization, and user-friendly features.
Jira Align users seek better navigation, integration, customization, reporting, mobile access, clearer documentation, and more AI features.
Focus more on improving API integration and automation tools, not just the design.
CEO at 2Help
To improve Jira, maybe some AI features could be added.
Senior Director, Head of Information Systems Division at Israel Innovation Authority
It is probably better in almost all aspects over Jira; the dashboards are better, the filters or the queries are better, and it is more aligned to Scaled Agile.
Agile Coach/SAFe Team Coach at a retailer with 10,001+ employees
 

Setup Cost

Jira's pricing rises with team size, with significant costs for enterprises due to licenses, plugins, and cloud transitions.
Jira Align's pricing is often deemed costly, especially for smaller enterprises, affecting adoption decisions despite fair assessments.
Even if only five people from your team use a financial plugin, you still pay for all 100 seats.
CEO at 2Help
It all depends on what sort of Microsoft licensing agreements the company has as to whether one is going to be better than the other.
Agile Coach/SAFe Team Coach at a retailer with 10,001+ employees
 

Valuable Features

Jira excels in agile support, collaboration, customization, and efficient project management with user-friendly interfaces and robust integration options.
Jira Align excels in user-friendly interface, customizable features, and reports, enhancing team collaboration and Agile integration.
You can build your own workflows and make it work exactly the way your team needs and integrate it with almost every third-party software.
CEO at 2Help
We export most of what is in Jira to Power BI so we can run better reports.
Agile Coach/SAFe Team Coach at a retailer with 10,001+ employees
 

Categories and Ranking

Jira
Ranking in Application Lifecycle Management (ALM) Suites
1st
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
276
Ranking in other categories
Application Requirements Management (2nd), Project Management Software (1st)
Jira Align
Ranking in Application Lifecycle Management (ALM) Suites
7th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
43
Ranking in other categories
Enterprise Agile Planning Tools (4th), Value Stream Management Software (1st)
 

Mindshare comparison

As of January 2026, in the Application Lifecycle Management (ALM) Suites category, the mindshare of Jira is 13.3%, down from 22.9% compared to the previous year. The mindshare of Jira Align is 2.0%, up from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Lifecycle Management (ALM) Suites Market Share Distribution
ProductMarket Share (%)
Jira13.3%
Jira Align2.0%
Other84.7%
Application Lifecycle Management (ALM) Suites
 

Q&A Highlights

Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot
Apr 02, 2019
 

Featured Reviews

Nathan Akimoff - PeerSpot reviewer
CEO at 2Help
Has customized workflows to fit internal processes and improved overall team organization
I don't have a particular customization or integration that's been especially valuable for my team, but I experienced integrating Jira and QuickBooks, which was very challenging, but it really impacted the efficiency of the whole company. I have been working with Jira for over 12 years, and I've seen it grow every year. It's a powerful product, but lately, I think Atlassian has been adding too many simplified features that look nice but don't offer the same level of flexibility, and made some fields not available through the API, which is kind of frustrating. If I could make one suggestion, it would be to focus more on improving API integration and automation tools, not just the design.
reviewer2788377 - PeerSpot reviewer
Agile Coach/SAFe Team Coach at a retailer with 10,001+ employees
Long-term agile tracking has supported development but reporting has required workarounds
I know Jira as Jira; I have used the cloud and I have used on-premise. It is an issue tracker. My experience has been positive, as it is an okay tool, but I like Azure DevOps better. I assess the dependency management feature as okay, but again, Azure DevOps is better; it is more customizable. I find the scenario planning features are okay, but if you have a good Scrum Master or Agile coach, you can get a lot better insights just by looking at the data. We export most of what is in Jira to Power BI so we can run better reports.
report
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Answers from the Community

Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot
Apr 2, 2019
Apr 2, 2019
Some of the fundamental difference between AgileCraft & Jira are 1) Jira was originally a bug tracking tool that has been modified to try and support Agile projects. AgileCraft was developed out of the box with Agile in mind. 2) Jira data structure is flat which means creating a hierarchy for rolled up reporting is problematic even with the 3rd party plugins. 3) AgileCraft was designed...
2 out of 6 answers
MS
Vice President at a tech services company with 10,001+ employees
Apr 1, 2019
From: Nick Regan from IT Central Station Sent: Monday, April 1, 2019 11:09 AM To: Sternberger, Mark Subject: Seeking expertise in AgileCraft Hi Mark, Can you help out a colleague with the following question about AgileCraft: ----- What Is The Biggest Difference Between AgileCraft And JIRA? One of the most popular comparisons on IT Central Station is AgileCraft vs JIRA. People like you are trying to decide which one is best for their company. Can you help them out? What is the biggest difference between AgileCraft and JIRA? Which of these two solutions would you recommend to a colleague evaluating application lifecycle management suites and why? Thanks for helping your peers make the best decision! ----- Please reply to this email with your response or post your answer here. You've been a member of IT Central Station since March 2019. In a market full of vendor hype, we provide free connections between real users of AgileCraft to share advice and make better buying decisions. Thanks for being part of the community. Nick Regan Community Director, IT Central Station IT Central Station 244 Fifth Avenue New York, NY 10001 (646) 328-1944 um-nqn 342024 To change notifications, please visit your subscription page or unsubscribe completely. gitbdelWHFUOFUyYk1sbkN2bzRLUUQyV1pibk1IeHJQRnRwUEFVSm5DYmFvVG0rNTdnQmE0YjY5T1NBS2tlQlNGa3A5SS0tdzNKeGVNUUsxK1JWdVRjblo0b1RQQT09--acfde43e76e9c3b13be36f6090940095bb440d60gitbdel Disclaimer: This email and any attachments are sent in strictest confidence for the sole use of the addressee and may contain legally privileged, confidential, and proprietary data. If you are not the intended recipient, please advise the sender by replying promptly to this email and then delete and destroy this email and any attachments without any further use, copying or forwarding.
KF
Senior Director, Deal to Delivery Program Manager at a financial services firm with 10,001+ employees
Apr 1, 2019
Hi Nick. Considering the two are now the same company, I would defer any answer to the team at Atlassian. https://investors.atlassian.com/financials-and-filings/news/news-details/2019/Atlassian-to-Acquire-AgileCraft-to-Help-Executives-Align-Strategy-to-Execution/default.aspx
 

Top Industries

By visitors reading reviews
Manufacturing Company
18%
Financial Services Firm
10%
Computer Software Company
9%
Government
8%
Financial Services Firm
17%
Manufacturing Company
13%
Computer Software Company
11%
Insurance Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business105
Midsize Enterprise56
Large Enterprise149
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise10
Large Enterprise16
 

Questions from the Community

Is Jira better or would you go with Micro Focus ALM Octane?
Hi Netanya, Basically , it all depends on the use cases for your environment and the business needs. Hope the below data may be relevant to you for identifying your needs and deciding on the approp...
Which is better - Jira or Microsoft Azure DevOps?
Jira is a great centralized tool for just about everything, from local team management to keeping track of products and work logs. It is easy to implement and navigate, and it is stable and scalabl...
What is your experience regarding pricing and costs for Jira?
Jira itself is fairly priced for the features it provides, but pricing is a bit higher than some alternatives, mostly because many plugins and add-ons are paid and licensed per user. So even if onl...
What do you like most about Jira Align?
I joined the company because they had a large project, and as a startup company, they needed to scale up efficiently. My task was to review the current baseline, assess the team's capabilities, and...
What needs improvement with Jira Align?
The platform's communication features could be more robust for better team integration.
What is your primary use case for Jira Align?
We use Jira Align for business strategies, collaboration, and reporting. The solution allows us to manage the various products and features delivered on that platform.
 

Also Known As

Jira Software
AgileCraft
 

Overview

 

Sample Customers

Square, Nasa, eBay, Cisco, SalesForce, Adobe, BNP Paribas, BMW and LinkedIn, Pfizer, Citi.
Anthem, nielsen, Homeland Security, NCR, dimension data
Find out what your peers are saying about Jira vs. Jira Align and other solutions. Updated: December 2025.
879,425 professionals have used our research since 2012.