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Jira vs Microsoft Azure DevOps comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 5, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.7
Jira enhances efficiency, productivity, and collaboration, offering positive returns, though challenges with plugin support and precise measurement exist.
Sentiment score
6.5
Microsoft Azure DevOps boosts productivity, time management, and ROI, though integration with non-Microsoft tools can be challenging.
It's always hard to measure ROI precisely, but overall, the development time usually pays off within a year through efficiency gains.
CEO at 2Help
On a scale of one to ten, where ten is the best, I would say ROI is an eight.
Associate Director at Grant Thornton (US)
 

Customer Service

Sentiment score
6.6
Jira's support is considered helpful and responsive, though some users desire more proactive and personalized assistance.
Sentiment score
6.8
Microsoft Azure DevOps offers efficient customer service, with strong documentation empowering users to resolve many issues independently.
Jira's customer support is one of the best I have ever dealt with because they respond quickly.
CEO at 2Help
I did not face any issues with stability or upgrades.
Senior Director, Head of Information Systems Division at Israel Innovation Authority
Resolving issues took time since understanding our unique problems was not always straightforward for support teams.
Project Executive at synergyc
I would rate technical support from Microsoft for Microsoft Azure DevOps an eight out of ten.
Consultant at Yara International ASA
 

Scalability Issues

Sentiment score
7.2
Jira effectively supports organizational scalability, though integration complexities can present challenges in implementing Scaled Agile Frameworks.
Sentiment score
7.4
Microsoft Azure DevOps is scalable, supporting teams of any size, with seamless resource expansion and reliability across projects.
Scalability for Jira is great, and it handles growth easily from 100 to thousands.
CEO at 2Help
The scalability has left me pleased, not just for our teams in Europe, the Middle East, and Asia, but as we expanded into North America, Africa, and even Australia.
Project Executive at synergyc
 

Stability Issues

Sentiment score
7.6
Users praise Jira's stability, citing minimal bugs and glitches, with occasional issues linked to resource constraints and updates.
Sentiment score
7.9
Microsoft Azure DevOps is stable, with minor issues often related to connectivity, earning high user satisfaction ratings.
Its stability might be attributed to its legacy as an on-premise solution that has been in development for more than 25 years.
Software Architect at RedesCDM
There was just one time when there was some infrastructure issue from Microsoft's side, so we faced some glitches for a few minutes only, not for hours or a day.
DevOps Engineer at ENTERPRISE SYSTEM SOLUTIONS LIMITED
The solution is stable, and we did not encounter any stability issues.
Project Executive at synergyc
 

Room For Improvement

Jira struggles with complexity, UI issues, and limited reporting, needing better integration, customization, and user-friendly features.
Microsoft Azure DevOps users seek improved features, including query editors, integration, testing capabilities, Linux compatibility, security, and documentation.
Focus more on improving API integration and automation tools, not just the design.
CEO at 2Help
To improve Jira, maybe some AI features could be added.
Senior Director, Head of Information Systems Division at Israel Innovation Authority
Enhanced system guidance highlighting best practices would be beneficial, especially if experienced personnel are not available for support.
Project Executive at synergyc
Those processes are a bit difficult for some customers who may not have technical knowledge and don't go through the entire documentation.
Associate Director at Grant Thornton (US)
Instead of customers having to try many options themselves, they benefit from practitioner recommendations.
Founder & CEO at DevTools
 

Setup Cost

Jira's pricing rises with team size, with significant costs for enterprises due to licenses, plugins, and cloud transitions.
Microsoft Azure DevOps offers competitive pricing with flexible licensing, starting at $6-$11 per user, with a free version available.
Even if only five people from your team use a financial plugin, you still pay for all 100 seats.
CEO at 2Help
They don't even provide a POC where you can have a sandbox or stuff that you can go through and see how exactly it's costing.
Associate Director at Grant Thornton (US)
I find it to be expensive.
Project Executive at synergyc
Azure charges only the parking cost, not for unnecessary or unwanted cost.
DevOps Engineer at ENTERPRISE SYSTEM SOLUTIONS LIMITED
 

Valuable Features

Jira excels in agile support, collaboration, customization, and efficient project management with user-friendly interfaces and robust integration options.
Microsoft Azure DevOps enhances productivity with its CI/CD pipelines, seamless integration, and user-friendly interface, streamlining project workflows.
You can build your own workflows and make it work exactly the way your team needs and integrate it with almost every third-party software.
CEO at 2Help
No organization would use just one vendor, and the goal is about what works well, is scalable, performs well, and offers a reasonable total cost of ownership.
Founder & CEO at DevTools
I can't approve my own request and move the code around without a review.
Associate Director at Grant Thornton (US)
Our company organized a training session with a certified Azure expert, which was extremely beneficial for adopting best practices during the initial three months.
Project Executive at synergyc
 

Categories and Ranking

Jira
Ranking in Application Lifecycle Management (ALM) Suites
1st
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
276
Ranking in other categories
Application Requirements Management (2nd), Project Management Software (1st)
Microsoft Azure DevOps
Ranking in Application Lifecycle Management (ALM) Suites
2nd
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
136
Ranking in other categories
Release Automation (1st), Enterprise Agile Planning Tools (1st)
 

Mindshare comparison

As of January 2026, in the Application Lifecycle Management (ALM) Suites category, the mindshare of Jira is 13.3%, down from 22.9% compared to the previous year. The mindshare of Microsoft Azure DevOps is 10.3%, down from 19.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Lifecycle Management (ALM) Suites Market Share Distribution
ProductMarket Share (%)
Jira13.3%
Microsoft Azure DevOps10.3%
Other76.4%
Application Lifecycle Management (ALM) Suites
 

Featured Reviews

Nathan Akimoff - PeerSpot reviewer
CEO at 2Help
Has customized workflows to fit internal processes and improved overall team organization
I don't have a particular customization or integration that's been especially valuable for my team, but I experienced integrating Jira and QuickBooks, which was very challenging, but it really impacted the efficiency of the whole company. I have been working with Jira for over 12 years, and I've seen it grow every year. It's a powerful product, but lately, I think Atlassian has been adding too many simplified features that look nice but don't offer the same level of flexibility, and made some fields not available through the API, which is kind of frustrating. If I could make one suggestion, it would be to focus more on improving API integration and automation tools, not just the design.
Bharadwaj Deepak Mohapatra - PeerSpot reviewer
DevOps Engineer at ENTERPRISE SYSTEM SOLUTIONS LIMITED
Have built reliable end-to-end pipelines and streamlined cloud provisioning through consistent collaboration practices
I am currently working with open-source tools such as Jenkins for my main CI/CD pipeline, and for enterprise clients, I am using Microsoft Azure DevOps CI/CD pipeline. For other clients, I have also implemented CI/CD YAML pipelines through GitLab CI/CD workflow and GitHub Actions. I am creating the end-to-end CI/CD pipeline from development to deployment and monitoring all of this. Azure Boards is easier than Jira for my understanding because there are very easy points to manage the Agile methodology which we work on. Because it is a GUI, sometimes the process may take a few minutes more than the CLI process since the backend is running the exact CLI, but we are commanding through the GUI. There is definitely a time lag, but it is more secure. Microsoft Azure DevOps pipelines work very seamlessly rather than other CI/CD pipelines, as of my understanding. The downside is that the process may take more time when deploying some clusters, Kubernetes, Azure AKS service, or some vast microservice architecture deployments. There may be a little bit of lag I feel, though I cannot tell very strictly that this is a disadvantage, but sometimes it takes a little more time than other cloud infrastructures. All the major things are done by GUI, which is somewhat a little slow. However, if considering automations, process, monitoring, and provisioning, then it is the best cloud service across all the other service providers. Our implementation is a hybrid cloud. Microsoft Azure DevOps is definitely easily scalable. I have worked on many Kubernetes infrastructures and microservice deployments, and I have seen that replication is very good because it is very easy. The replication process is very straightforward. I definitely advocate for using less code because it is very time-consuming. If using GCP or Amazon Web Service, there is more interaction related to work over the CLI process. In terms of Microsoft Azure DevOps, there are many things done by the GUI, which is the best part.
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Top Industries

By visitors reading reviews
Manufacturing Company
18%
Financial Services Firm
10%
Computer Software Company
9%
Government
8%
Manufacturing Company
14%
Computer Software Company
11%
Government
10%
Financial Services Firm
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business105
Midsize Enterprise56
Large Enterprise149
By reviewers
Company SizeCount
Small Business42
Midsize Enterprise27
Large Enterprise69
 

Questions from the Community

Is Jira better or would you go with Micro Focus ALM Octane?
Hi Netanya, Basically , it all depends on the use cases for your environment and the business needs. Hope the below data may be relevant to you for identifying your needs and deciding on the approp...
Which is better - Jira or Microsoft Azure DevOps?
Jira is a great centralized tool for just about everything, from local team management to keeping track of products and work logs. It is easy to implement and navigate, and it is stable and scalabl...
What is your experience regarding pricing and costs for Jira?
Jira itself is fairly priced for the features it provides, but pricing is a bit higher than some alternatives, mostly because many plugins and add-ons are paid and licensed per user. So even if onl...
Which is better - TFS or Azure DevOps?
TFS and Azure DevOps are different in many ways. TFS was designed for admins, and only offers incremental improvements. In addition, TFS seems complicated to use and I don’t think it has a very fri...
What do you like most about Microsoft Azure DevOps?
Valuable features for project management and tracking in Azure DevOps include a portal displaying test results, check-in/check-out activity, and developer/tester productivity.
Microsoft Azure DevOps: what is your experience regarding pricing and costs ?
Cloud infrastructure consists of three systems: SaaS, PaaS, and IaaS (Infrastructure as a Service, Platform as a Service, and Software as a Service). As of my understanding, this is the best platfo...
 

Also Known As

Jira Software
Azure DevOps, VSTS, Visual Studio Team Services, MS Azure DevOps
 

Overview

 

Sample Customers

Square, Nasa, eBay, Cisco, SalesForce, Adobe, BNP Paribas, BMW and LinkedIn, Pfizer, Citi.
Alaska Airlines, Iberia Airlines, Columbia, Skype
Find out what your peers are saying about Jira vs. Microsoft Azure DevOps and other solutions. Updated: December 2025.
879,425 professionals have used our research since 2012.