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Planview PPM Pro vs ServiceNow Strategic Portfolio Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
8.8
Planview PPM Pro's customer service is generally helpful, but experiences vary with responsiveness, offshore support, and complex issue resolution.
Sentiment score
7.8
ServiceNow Strategic Portfolio Management support is praised for effectiveness, though some users desire faster response times and personalized assistance.
 

Room For Improvement

Sentiment score
5.0
Planview PPM Pro requires improvements in reporting, integration, interface, resource management, and lacks efficient "What If" planning capabilities.
Sentiment score
5.0
ServiceNow's Strategic Portfolio Management needs better usability, integration, reporting, and support, with room for enhanced automation and Agile features.
 

Scalability Issues

Sentiment score
6.9
Planview PPM Pro offers scalability, effective mostly for SMEs, but faces challenges with large organizations and real-time global usage.
Sentiment score
7.6
ServiceNow Strategic Portfolio Management is scalable, customizable, and ideal for large enterprises, despite occasional hosting performance issues.
 

Setup Cost

Sentiment score
4.9
Planview PPM Pro's flexible licensing offers value for large organizations, though costs can be high for smaller entities.
No sentiment score available
ServiceNow Strategic Portfolio Management is pricey and complex, often benefiting larger enterprises more than medium-sized companies.
 

Stability Issues

Sentiment score
7.9
Planview PPM Pro is stable but faces occasional update disruptions, with most users praising its reliability and customer support.
Sentiment score
7.7
ServiceNow Strategic Portfolio Management is highly stable, with responsive support despite occasional slow performance during large tasks or customizations.
 

Valuable Features

Sentiment score
8.4
Planview PPM Pro excels in reporting, customization, integration, and resource management, enhancing visibility, planning, and decision-making capabilities.
Sentiment score
8.2
ServiceNow Strategic Portfolio Management offers user-friendly, integrated project management with Agile features and comprehensive demand, resource, and analytics tools.
 

Categories and Ranking

Planview PPM Pro
Ranking in Project Portfolio Management
7th
Average Rating
7.8
Reviews Sentiment
7.4
Number of Reviews
34
Ranking in other categories
Project Management Software (16th)
ServiceNow Strategic Portfo...
Ranking in Project Portfolio Management
2nd
Average Rating
8.0
Reviews Sentiment
7.3
Number of Reviews
31
Ranking in other categories
Enterprise Agile Planning Tools (5th)
 

Mindshare comparison

As of November 2024, in the Project Portfolio Management category, the mindshare of Planview PPM Pro is 7.2%, down from 8.9% compared to the previous year. The mindshare of ServiceNow Strategic Portfolio Management is 13.2%, up from 12.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Project Portfolio Management
 

Featured Reviews

Prateek Agarwal - PeerSpot reviewer
Notifications of approaching project deadlines help us plan and also avoid delays
Scenario planning is the most important feature. You can easily align strategic management and the portfolios within your organization. It helps you visualize all your strategic plans and the KPIs. It provides that information on a unified dashboard, in which you can track all your resources and the portfolios. It helps senior stakeholders and executives with clear reporting about project intake and demands, in real time. It also has some built-in, reusable templates and you can modify them according to your requirements. You can also create templates and workflows from scratch, so that you can plan things accordingly. The team collaboration is nice compared to other tools. You just add your team members, provide them access and, according to the user's level, they are able to use the application. For example, when we create a new project, we create work streams, timelines, and the sub-tasks. Then we have to think about how many team members are required—the skills of the developers, testers, QA teams, consultants, and marketing. We add those team members to that project and provide them access to their tasks so that we can track their progress in the real time. That really helps us. We might have 35 to 40 team members in different locations using this product simultaneously. In addition, the task management features are useful when you have timelines for project completion and for progress. It shows you any gaps or timelines that you have breached. Task management is very useful, and that would be true in any project management tool. Another helpful feature, because we define timelines in the grant chart for each project, is the time tracking. It is very crucial for us to complete a project on time and meet the deadlines for our clients. The way PPM Pro tackles these is great. It provides a notification to us when a timeline or a sub-task within it is approaching the deadline. Integration with PPM Pro is fine. It provides APIs and the integration mechanism for third-party tools and applications, like Microsoft Office and Microsoft Project. We have only integrated it with Microsoft Excel because we generally capture the requirements and the timelines offline. Because the solution doesn't work offline, in situations where the internet is not available, or we are on-the-go with a client, we capture the requirements in Excel. The integration means we get the data from Excel into PPM Pro.
Srinivasa Neelapu - PeerSpot reviewer
Strategies and goals are aligned with demands and partners, making it a strategic approach for the enterprise but the finance part needs improvement
SPM is definitely strong for project management, but its finance capabilities are not as robust. While there is a separate Financial Management product, it would be beneficial to have more out-of-the-box support for finance integrations within SPM. I’m not suggesting replacing systems like SAP for finance, but there should be better support for financial integrations. Currently, connecting to SaaS solutions is complicated, and getting into detailed financial calculations is challenging. Forecasting is manageable, but handling actual financials is not as straightforward. The finance area needs improvement, specifically making finance application integrations easier. Generic finance capabilities should be more user-friendly and integrated into SPM. Although they have started this journey, it hasn’t been fully released yet. There seems to be a roadmap, and once complete, it will be very useful. Additionally, incorporating a Q&A feature for entire strategies or project demands and enhancing text analytics within SPM would be beneficial.
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Manufacturing Company
12%
Computer Software Company
11%
Healthcare Company
8%
Financial Services Firm
15%
Manufacturing Company
13%
Government
10%
Computer Software Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Planview PPM Pro?
The product's deployment is straightforward.
What is your experience regarding pricing and costs for Planview PPM Pro?
Licensing costs are competitive enough. The price is reasonable given that the solution is geared towards large companies.
What needs improvement with Planview PPM Pro?
The product feels like a toy. The tool needs to improve its roadmap. It needs to improve things on a project management level which includes communication as well.
What do you like most about ServiceNow Strategic Portfolio Management?
We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network en...
What is your experience regarding pricing and costs for ServiceNow Strategic Portfolio Management?
The pricing is average. They always have some extra options to add. I rate the product’s pricing a six out of ten, where one is cheap, and ten is expensive.
What needs improvement with ServiceNow Strategic Portfolio Management?
If we have enough information, we can address issues from the cloud to the top level of the organization. This allows us to see if our resources are being allocated properly from an executive persp...
 

Also Known As

Innotas
IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
 

Learn More

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Overview

 

Sample Customers

The Weather Channel, corcs, Crayola, Scan Health Plan, Vermont, Bank of the West, North West Company, University of Southern Mississippi, Jeffries, Purdue University, Chesterfield County Virginia, City of Memphis
Proximus, UNT SYSTEM, SAP SuccessFactors
Find out what your peers are saying about Planview PPM Pro vs. ServiceNow Strategic Portfolio Management and other solutions. Updated: October 2024.
816,636 professionals have used our research since 2012.