We performed a comparison between Microsoft Azure DevOps and ServiceNow IT Business Management based on our users’ reviews in four categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Microsoft Azure DevOps finishes slightly ahead of ServiceNow IT Business Management. Azure DevOps is easier to use and implement and integrates seamlessly with other Microsoft solutions. It provides excellent collaboration and the ability to monitor numerous activities all at once. Workflows are easy to learn and manage, saving time and money, which helps to keep teams productive and profitable.
"Most of the features are very valuable for us, especially the source code control and task management."
"Microsoft Azure DevOps integrates well with other components, such as Synapse, which is a data warehouse tool of Azure. It is a framework platform for BI and integrated with other tools, such as Power BI."
"It's graphical representation and tools are easy to use."
"Overall, so far we have no major issues to report."
"What I like the most is the DevOps Boards. It's easy to create a hierarchical project structure, assign tasks to people, and to track their tasks."
"I found the Kanban board to be the most useful for my needs."
"It has a good GUI, and it's very user-friendly."
"The most valuable feature is automation with version control."
"Everything is valuable. It is tough to choose a particular feature, but project portfolio management along with agile 2.0 are two key product features that I would suggest for services companies like us."
"The solution was quite easy to use. The interface was quite user-friendly, and I've become quite familiar with it."
"The most important feature of ServiceNow IT Business Management is flexibility."
"The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance."
"You don't need a lot of plugins."
"The performance is good."
"The resource manager is useful."
"We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network engineering teams. When there's an issue at the product or network level, we raise a ticket, and our team works together to resolve it."
"Azure DevOps could be improved with more security plugins, especially for SaaS scanning and vulnerability scans."
"One thing I would note is that it's hard to know what is included or not in the product. Especially when you begin to try and compare it to other solutions. When you go to a site like VersionOne, they tell you Azure DevOps doesn't have this or that, and when you go to Microsoft, it says VersionOne doesn't have this or that. They could do a better job of laying out exactly what is on offer so customers know going in exactly what they'll get."
"Some of the queries, the way they're built, need to be looked at. We need better query tools."
"When you compare with Jira, there is a lack of progress features."
"We are facing a lot of issues in the development of containerized solutions. We are facing a lot of challenges in this area. They could make the process simpler."
"The test management section needs to be improved."
"With an ecosystem that has been up and running for some time, you won't have the full-flexibility that you would have with a new ecosystem."
"They do very frequent releases, there's a complete change in UI kind of stuff. Sometimes it feels like they change it too often."
"The cost could be improved. The solution is quite pricey."
"The only issue for us is the pricing. It’s quite high in comparison with the competition."
"The solution needs a few things in terms of resource management."
"We track salaries or paychecks of the resources. They change from time to time, such as every six months or every year. If they can come up with a default or out-of-the-box feature to manage those multiple payable costs so that we can automatically calculate the project costs rolled up. That would be the coolest feature that we can expect from ServiceNow. We would like to have an automatic feature to manage the payable costs. We should be able to manage or maintain multiple pay costs so that while calculating the project roll-up costs for individual projects, the respective pay costs in a particular period are picked up automatically from the backend. Currently, we have to customize that. It is doable. We have done it but through customization."
"ServiceNow Strategic Portfolio Management must improve its interface, which is not very interactive or user-friendly compared to other tools like Zendesk. The real-time reporting feature doesn't help much in our decision-making process. It's quite complex to use and lacks the rich features needed for visualization. Overall, I find it to be very poor."
"ServiceNow needs to invest more in integration. That's the only thing. It could always extend its portfolio a little bit."
"The timing reporting module, and how it's used is a bit difficult to understand. Everything related to project management is quite extensive. It needs to be simplified. At first, our users didn't want to use it, because it seems a bit complex."
"ServiceNow IT Business Management could improve by adding better artificial intelligence."
More ServiceNow Strategic Portfolio Management Pricing and Cost Advice →
Microsoft Azure DevOps is ranked 1st in Enterprise Agile Planning Tools with 127 reviews while ServiceNow Strategic Portfolio Management is ranked 5th in Enterprise Agile Planning Tools with 27 reviews. Microsoft Azure DevOps is rated 8.2, while ServiceNow Strategic Portfolio Management is rated 8.0. The top reviewer of Microsoft Azure DevOps writes "Allows us to deploy code to production without releasing certain features immediately and agile project management capabilities offer resource-leveling". On the other hand, the top reviewer of ServiceNow Strategic Portfolio Management writes "A very strategic demand management tool that visualizes risks and ratings in a bubble chart". Microsoft Azure DevOps is most compared with GitLab, Jira, TFS, Rally Software and OpenText ALM / Quality Center, whereas ServiceNow Strategic Portfolio Management is most compared with Jira, Jira Align, Microsoft Project Server, Smartsheet and Broadcom Clarity . See our Microsoft Azure DevOps vs. ServiceNow Strategic Portfolio Management report.
See our list of best Enterprise Agile Planning Tools vendors.
We monitor all Enterprise Agile Planning Tools reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.