Microsoft Azure DevOps and ServiceNow Strategic Portfolio Management compete in the software development and project management spaces. Azure DevOps appears to have the upper hand due to its strong integrations with Microsoft's ecosystem which enhances the development lifecycle.
Features: Microsoft Azure DevOps is praised for its integration with Microsoft products like Visual Studio and Azure services, supporting comprehensive CI/CD practices. ServiceNow Strategic Portfolio Management is favored for its strong project, demand, and resource management capabilities, integrating with ITSM for strategic oversight.
Room for Improvement: Azure DevOps could improve its third-party integrations, reporting, and cost-effective testing management, while also addressing availability issues. ServiceNow should focus on mitigating high pricing, simplifying complex functionalities, and enhancing financial management capabilities.
Ease of Deployment and Customer Service: Azure DevOps offers deployment in Public, Private, and Hybrid Clouds and receives positive feedback on customer service and online solution availability. ServiceNow primarily supports Public and Private Cloud deployments, with users often noting the complex setup process and the need for improved documentation.
Pricing and ROI: Azure DevOps is competitively priced for small to medium enterprises but can become costly with extensive usage. It often provides a high ROI through enhanced productivity. ServiceNow's pricing model suits larger organizations due to its comprehensive features resulting in high ROI linked to efficiency improvements within ITSM integration.
On a scale of one to ten, where ten is the best, I would say ROI is an eight.
For organizations that haven't invested in people and processes, the product is underutilized and seen as overpriced.
Resolving issues took time since understanding our unique problems was not always straightforward for support teams.
They should improve vendor compliance to align with ServiceNow's strategy.
They have knowledgeable teams across all levels.
While they have a skilled team, reaching the right resource can sometimes be a challenge.
The scalability has left me pleased, not just for our teams in Europe, the Middle East, and Asia, but as we expanded into North America, Africa, and even Australia.
Scalability is critical for our clients as they deal with numerous projects and changes.
The solution is stable, and we did not encounter any stability issues.
Those processes are a bit difficult for some customers who may not have technical knowledge and don't go through the entire documentation.
Enhanced system guidance highlighting best practices would be beneficial, especially if experienced personnel are not available for support.
The integration of artificial intelligence is something my customer is considering for future upgrades.
It's not that the product lacks features, but rather organizations often adopt it at a maturity level beyond their capacity.
Making the product more cost-beneficial would help more organizations consider investing in it.
They don't even provide a POC where you can have a sandbox or stuff that you can go through and see how exactly it's costing.
I find it to be expensive.
If a company is prepared to get a return on the investment, the price is worth it.
The pricing is rated six, as it's relatively low-medium compared to other solutions.
It's a bit costly currently.
Our company organized a training session with a certified Azure expert, which was extremely beneficial for adopting best practices during the initial three months.
I can't approve my own request and move the code around without a review.
The platform consolidates multiple offerings into one module, eliminating the need to invest in siloed applications.
Aligning the portfolio with overall strategy and goals is essential for success.
The most valuable features include managing our portfolio, getting a grip on demand in the environment, and making informed decisions about which projects would provide the greatest return.
Microsoft Azure DevOps is a cloud service that enables developers to collaborate on code development projects and create and deploy applications quicker than ever before. The service helps unite developers, project managers, and software development experts through a collaborative experience while using the application. For the users' convenience, Azure DevOps offers the user cloud services through Azure DevOps Services or an on-premises service using Azure DevOps Server. In addition, it supports integration with additional services and adding extensions, including the ability for the user to create their own custom extensions.
Azure DevOps provides a variety of unified features that can be accessed through their web browser or IDE client, such as:
Benefits of Microsoft Azure DevOps
Microsoft Azure DevOps offers many benefits, including:
Reviews from Real Users
Microsoft Azure DevOps stands out among its competitors for a variety of reasons. Two major ones are its ability to forecast how long each task will take and the ability for users to follow the entire development process.
PeerSpot viewers note the effectiveness of this solution. An executive chief operating officer for a cloud provider notes, “We can forecast tasks and the number of hours a task will take and can compare it with how long a task actually takes.”
Carlos H., a product and system director at SPCM, writes, “I think the most usable thing is that you can follow the whole progress of the development process. This makes it very useful for us.”
ServiceNow Strategic Portfolio Management is a highly regarded value-added Portfolio Management solution and also a top-ranked Enterprise Agile Planning tool. Strategic Portfolio Management (SPM) relates to the tools and processes that business organizations utilize to manage their usable resources and satisfy calculated business objectives.
ServiceNow SPM ensures organizations are able to precisely identify and promote the best investment initiatives that accurately match the organizational objectives, which will facilitate that the most profitable outcomes are consistently achieved.
Enterprise organizations can include the desired various factors of their business processes to include in their unique strategic portfolio. These factors can include but are not limited to employee performance initiatives, product promotions, client services, and more. When assembled together, these factors become integral elements to promote the most effective business process decisions that will ensure appropriate outcomes that align with the organization's overall goals and objectives.
ServiceNow SPM Best Practices
ServiceNow Strategic Portfolio Management Benefits:
ServiceNow Strategic Portfolio Management has many valuable benefits. Some of its most valuable benefits include:
ServiceNow Strategic Portfolio Management's primary focus is to align business strategy with work. Decision-makers are able to plan, complete and easily track progress across different methodologies and processes. The solution has been developed to ensure that the appropriate activities and processes are being completed in a timely manner to satisfy the organization’s goals consistently and achieve the most profitable outcomes.
Reviews from Real Users
“The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance.” Lenny L., Support Engineer at a tech services company
“The ease of use is the most valuable feature. It's very intuitive to set up. Everything has a logical sequence, and you can see how it all links together. It's a good win for ServiceNow.” Fabrizio M., Head of Business Applications at Bio Products Laboratory Limited
“The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values.” A Manager at a manufacturing company.
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