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ServiceNow Strategic Portfolio Management pros and cons

Vendor: ServiceNow

4.0 out of 5

32 reviews
96% willing to recommend

250 followers

Pros & Cons summary

ServiceNow Strategic Portfolio Management offers extensive integration with tools like Slack and Azure, supporting hybrid, traditional, and Agile methodologies. Its real-time analytics aid decision-making and it is noted for stability and scalability. The solution is notoriously pricey, with challenges in dependency management for large projects and a need for enhanced Agile tools. Improved IT finance integration and automated cost management features would further benefit users.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

ServiceNow Strategic Portfolio Management offers extensive integration opportunities with platforms like Slack and Azure and various APIs.

The flexibility of ServiceNow IT Business Management is highlighted as its most important feature.

ServiceNow IT Business Management is praised for its competitive research capabilities and features like project portfolio management and agile 2.0.

The multiple methodology possibilities, including hybrid, traditional, and Agile, are highly valued in ServiceNow Strategic Portfolio Management.

ServiceNow provides excellent technical support and significant real-time analytics to support operational decision-making processes.

CONS

Timing reporting and project management require simplification and ease of understanding.

Pricing is high and lacks competitiveness.

Dependencies in large project imports face issues, with better alternatives available for complex use cases.

Integration with other tools and technologies, including AI and Agile features, needs enhancement.

Finance capabilities and flexibility are limited, impacting effective implementation and decision-making.

ServiceNow Strategic Portfolio Management Pros review quotes

Principal Architect at Brillio

Aug 16, 2022

The resource manager is useful.

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Practice Manager at YASH Technologies

May 19, 2022

Everything is valuable. It is tough to choose a particular feature, but project portfolio management along with agile 2.0 are two key product features that I would suggest for services companies like us.

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Karthik Kambhampti

Solution Director - Service Management at Microland Limited

Sep 21, 2023

The PPM module is an excellent service.

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ServiceNow Strategic Portfolio Management

Free Report: ServiceNow Strategic Portfolio Management Reviews and More

Learn what your peers think about ServiceNow Strategic Portfolio Management. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.

838,713 professionals have used our research since 2012.

FabrizioMagistrelli

Head of Business Applications at Bio Products Laboratory Limited

Jan 4, 2023

The ease of use is the most valuable feature. It's very intuitive to set up.

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Srinivasa Neelapu

Associate Director - ServiceNow Lead Platform Architect at Novartis Pharmaceuticals

Jun 7, 2024

The new feature includes different lenses, such as the organizational lens or project manager lens, allowing us to view data through various perspectives. Previously, the journey started with demand, project, and idea management.

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PM

Director of Support Team at Zones

Apr 12, 2024

We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network engineering teams. When there's an issue at the product or network level, we raise a ticket, and our team works together to resolve it.

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Raymond De Rooij

Product Owner at a financial services firm with 10,001+ employees

Sep 29, 2020

Stable and scalable solution.

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PP

Chief Technology Officer at a renewables & environment company with 11-50 employees

Jan 15, 2020

The solution was quite easy to use. The interface was quite user-friendly, and I've become quite familiar with it.

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DK

Application Architect

Jun 21, 2022

As a product, the primary reason we like it is it gets integrated with our ITSM solution so that we don't have to go for an external product for project management like Jira.

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JT

Servdeskpredict67

Service Desk and Prediction Manager at a consultancy with 5,001-10,000 employees

Sep 5, 2019

The solution offers a lot of opportunities for integrations. We can integrate with Slack, Azure, all the API alternatives, etc. There's a lot of integration modules provided.

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Show 10 more reviews (out of 32)

ServiceNow Strategic Portfolio Management Cons review quotes

Principal Architect at Brillio

Aug 16, 2022

A major improvement we would like to see is definitely around agile management.

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Practice Manager at YASH Technologies

May 19, 2022

We track salaries or paychecks of the resources. They change from time to time, such as every six months or every year. If they can come up with a default or out-of-the-box feature to manage those multiple payable costs so that we can automatically calculate the project costs rolled up. That would be the coolest feature that we can expect from ServiceNow. We would like to have an automatic feature to manage the payable costs. We should be able to manage or maintain multiple pay costs so that while calculating the project roll-up costs for individual projects, the respective pay costs in a particular period are picked up automatically from the backend. Currently, we have to customize that. It is doable. We have done it but through customization.

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Karthik Kambhampti

Solution Director - Service Management at Microland Limited

Sep 21, 2023

The configurations are fine, but the user interface could be improved.

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ServiceNow Strategic Portfolio Management

Free Report: ServiceNow Strategic Portfolio Management Reviews and More

Learn what your peers think about ServiceNow Strategic Portfolio Management. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.

838,713 professionals have used our research since 2012.

FabrizioMagistrelli

Head of Business Applications at Bio Products Laboratory Limited

Jan 4, 2023

When we originally set it up, we had some kind of success manager free of charge, and now it's an additional charge over and above what we're paying.

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Srinivasa Neelapu

Associate Director - ServiceNow Lead Platform Architect at Novartis Pharmaceuticals

Jun 7, 2024

SPM is definitely strong for project management, but its finance capabilities are not as robust.

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PM

Director of Support Team at Zones

Apr 12, 2024

ServiceNow Strategic Portfolio Management must improve its interface, which is not very interactive or user-friendly compared to other tools like Zendesk. The real-time reporting feature doesn't help much in our decision-making process. It's quite complex to use and lacks the rich features needed for visualization. Overall, I find it to be very poor.

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Raymond De Rooij

Product Owner at a financial services firm with 10,001+ employees

Sep 29, 2020

Dashboard interface is limited functionally and not very user friendly

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PP

Chief Technology Officer at a renewables & environment company with 11-50 employees

Jan 15, 2020

The only issue for us is the pricing. It’s quite high in comparison with the competition.

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DK

Application Architect

Jun 21, 2022

The solution needs a few things in terms of resource management.

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JT

Servdeskpredict67

Service Desk and Prediction Manager at a consultancy with 5,001-10,000 employees

Sep 5, 2019

The timing reporting module, and how it's used is a bit difficult to understand. Everything related to project management is quite extensive. It needs to be simplified. At first, our users didn't want to use it, because it seems a bit complex.

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Show 10 more reviews (out of 31)

Product Categories

Product Categories

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Product Categories

Product Categories

Project Portfolio Management

Enterprise Agile Planning Tools

Popular Comparisons

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monday.com vs ServiceNow Strategic Portfolio Management

Broadcom Clarity vs ServiceNow Strategic Portfolio Management

Smartsheet vs ServiceNow Strategic Portfolio Management

Planisware vs ServiceNow Strategic Portfolio Management

Microsoft Project Server vs ServiceNow Strategic Portfolio Management

Planview PPM Pro vs ServiceNow Strategic Portfolio Management

Planview Portfolios vs ServiceNow Strategic Portfolio Management

SAP Portfolio and Project Management vs ServiceNow Strategic Portfolio Management

Alfabet IT Planning & Portfolio Management vs ServiceNow Strategic Portfolio Management

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