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ServiceNow Strategic Portfolio Management pros and cons

Vendor: ServiceNow
4.0 out of 5
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Pros & Cons summary

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Prominent pros & cons

PROS

ServiceNow Strategic Portfolio Management offers extensive integration capabilities with platforms like Slack, Azure, and various APIs.
ServiceNow Strategic Portfolio Management is noted for its stability and scalability, ensuring reliable performance across its applications.
Various pricing layers are available, allowing customization and scalability to meet enterprise needs effectively.
Real-time analytics significantly support operational decision-making, enhancing strategy management from conception to implementation.
The demand management tool strategically assesses risk, providing visuals of demands and rating them effectively.

CONS

ServiceNow Strategic Portfolio Management has challenges with pricing, being high relative to competitors.
Resource management needs improvement, including features for managing varying pay costs automatically.
Agile management and features could be enhanced, lagging behind other solutions like Rally.
The dependency management in large projects faces issues, with Microsoft Project being preferred.
Integration and investment in artificial intelligence and cutting-edge technologies are required to remain competitive.
 

ServiceNow Strategic Portfolio Management Pros review quotes

MohammedHashim - PeerSpot reviewer
Aug 16, 2022
The resource manager is useful.
Bharat Nutakki - PeerSpot reviewer
May 19, 2022
Everything is valuable. It is tough to choose a particular feature, but project portfolio management along with agile 2.0 are two key product features that I would suggest for services companies like us.
Karthik Kambhampti - PeerSpot reviewer
Sep 21, 2023
The PPM module is an excellent service.
Learn what your peers think about ServiceNow Strategic Portfolio Management. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.
FabrizioMagistrelli - PeerSpot reviewer
Jan 4, 2023
The ease of use is the most valuable feature. It's very intuitive to set up.
Srinivasa Neelapu - PeerSpot reviewer
Jun 7, 2024
The new feature includes different lenses, such as the organizational lens or project manager lens, allowing us to view data through various perspectives. Previously, the journey started with demand, project, and idea management.
PM
Apr 12, 2024
We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network engineering teams. When there's an issue at the product or network level, we raise a ticket, and our team works together to resolve it.
Raymond De Rooij - PeerSpot reviewer
Sep 29, 2020
Stable and scalable solution.
PP
Jan 15, 2020
The solution was quite easy to use. The interface was quite user-friendly, and I've become quite familiar with it.
DK
Jun 21, 2022
As a product, the primary reason we like it is it gets integrated with our ITSM solution so that we don't have to go for an external product for project management like Jira.
JT
Sep 5, 2019
The solution offers a lot of opportunities for integrations. We can integrate with Slack, Azure, all the API alternatives, etc. There's a lot of integration modules provided.
 

ServiceNow Strategic Portfolio Management Cons review quotes

MohammedHashim - PeerSpot reviewer
Aug 16, 2022
A major improvement we would like to see is definitely around agile management.
Bharat Nutakki - PeerSpot reviewer
May 19, 2022
We track salaries or paychecks of the resources. They change from time to time, such as every six months or every year. If they can come up with a default or out-of-the-box feature to manage those multiple payable costs so that we can automatically calculate the project costs rolled up. That would be the coolest feature that we can expect from ServiceNow. We would like to have an automatic feature to manage the payable costs. We should be able to manage or maintain multiple pay costs so that while calculating the project roll-up costs for individual projects, the respective pay costs in a particular period are picked up automatically from the backend. Currently, we have to customize that. It is doable. We have done it but through customization.
Karthik Kambhampti - PeerSpot reviewer
Sep 21, 2023
The configurations are fine, but the user interface could be improved.
Learn what your peers think about ServiceNow Strategic Portfolio Management. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.
FabrizioMagistrelli - PeerSpot reviewer
Jan 4, 2023
When we originally set it up, we had some kind of success manager free of charge, and now it's an additional charge over and above what we're paying.
Srinivasa Neelapu - PeerSpot reviewer
Jun 7, 2024
SPM is definitely strong for project management, but its finance capabilities are not as robust.
PM
Apr 12, 2024
ServiceNow Strategic Portfolio Management must improve its interface, which is not very interactive or user-friendly compared to other tools like Zendesk. The real-time reporting feature doesn't help much in our decision-making process. It's quite complex to use and lacks the rich features needed for visualization. Overall, I find it to be very poor.
Raymond De Rooij - PeerSpot reviewer
Sep 29, 2020
Dashboard interface is limited functionally and not very user friendly
PP
Jan 15, 2020
The only issue for us is the pricing. It’s quite high in comparison with the competition.
DK
Jun 21, 2022
The solution needs a few things in terms of resource management.
JT
Sep 5, 2019
The timing reporting module, and how it's used is a bit difficult to understand. Everything related to project management is quite extensive. It needs to be simplified. At first, our users didn't want to use it, because it seems a bit complex.