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OpenText Project and Portfolio Management vs ServiceNow Strategic Portfolio Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 13, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
4.5
Users are uncertain about ROI from OpenText PPM, anticipating potential value post-full implementation despite current mixed opinions.
Sentiment score
7.7
ServiceNow Strategic Portfolio Management boosts ROI by unifying teams, improving visibility, and accelerating time to market.
For organizations that haven't invested in people and processes, the product is underutilized and seen as overpriced.
 

Customer Service

Sentiment score
7.4
OpenText support is inconsistent, with mixed reviews on responsiveness, satisfaction, bug fixing, and technical expertise ratings between 5-9.
Sentiment score
6.7
ServiceNow Strategic Portfolio Management offers effective support and resources, though personalized responses and response times could improve.
They should improve vendor compliance to align with ServiceNow's strategy.
They have knowledgeable teams across all levels.
While they have a skilled team, reaching the right resource can sometimes be a challenge.
 

Scalability Issues

Sentiment score
7.7
OpenText Project and Portfolio Management is highly praised for its scalability, accommodating growth seamlessly for various business sizes.
Sentiment score
7.6
ServiceNow Strategic Portfolio Management excels in scalability and project management, widely recognized for adaptability and multi-project reliability.
Scalability is critical for our clients as they deal with numerous projects and changes.
 

Stability Issues

Sentiment score
7.5
OpenText PPM is stable, especially on Windows, though some users report version-specific issues and infrastructure-related downtimes.
Sentiment score
8.2
ServiceNow Strategic Portfolio Management boasts 99.9% uptime with strong stability, quick issue resolution, and high customer satisfaction.
While it is generally stable, there is still some room for improvement.
 

Room For Improvement

OpenText needs improved reporting, user interface, resource management, integration, and security, alongside better mobile, database, and automation features.
ServiceNow Strategic Portfolio Management needs upgrades in usability, cost efficiency, integration, setup simplicity, and real-time reporting performance.
OpenText Project and Portfolio Management could improve in several areas such as portfolio planning and resource allocation.
The integration of artificial intelligence is something my customer is considering for future upgrades.
It's not that the product lacks features, but rather organizations often adopt it at a maturity level beyond their capacity.
Making the product more cost-beneficial would help more organizations consider investing in it.
 

Setup Cost

OpenText pricing is seen as high by SMBs, but offers transparency with separate licenses and no hidden costs.
ServiceNow Strategic Portfolio Management is costly, with pricing complexity and additional fees, but offers value for larger organizations' ROI.
It is not overly expensive and provides a fair value for the features offered.
If a company is prepared to get a return on the investment, the price is worth it.
The pricing is rated six, as it's relatively low-medium compared to other solutions.
It's a bit costly currently.
 

Valuable Features

OpenText PPM offers a user-friendly interface with real-time data, integration flexibility, and tools for efficient project and financial management.
ServiceNow Strategic Portfolio Management excels in integration, user-friendly dashboards, agile project tracking, and aligning with business goals.
The workflow is amazing and highly effective in streamlining processes.
The platform consolidates multiple offerings into one module, eliminating the need to invest in siloed applications.
Aligning the portfolio with overall strategy and goals is essential for success.
The most valuable features include managing our portfolio, getting a grip on demand in the environment, and making informed decisions about which projects would provide the greatest return.
 

Categories and Ranking

OpenText Project and Portfo...
Ranking in Project Portfolio Management
12th
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
27
Ranking in other categories
No ranking in other categories
ServiceNow Strategic Portfo...
Ranking in Project Portfolio Management
1st
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
34
Ranking in other categories
Enterprise Agile Planning Tools (5th)
 

Mindshare comparison

As of April 2025, in the Project Portfolio Management category, the mindshare of OpenText Project and Portfolio Management is 1.7%, down from 2.5% compared to the previous year. The mindshare of ServiceNow Strategic Portfolio Management is 12.2%, down from 14.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Project Portfolio Management
 

Featured Reviews

Mahmoud NourElDin - PeerSpot reviewer
Saves significant time on demand management and helps accelerate delivery
The ease of customization of the tool means I can support multiple departments in our company. Our users find it easy to use the service and the forms. And the Project Management module is one of the best modules that they work on. It is very important that the platform gives us a single place where we can measure progress toward goals, as we have weekly meetings with the CTO. We present these consolidated overviews and dashboards to him so that he has an overview of all the projects and can see the status of all the problems that we have and we are working on.
Srinivasa Neelapu - PeerSpot reviewer
Strategies and goals are aligned with demands and partners, making it a strategic approach for the enterprise but the finance part needs improvement
SPM is definitely strong for project management, but its finance capabilities are not as robust. While there is a separate Financial Management product, it would be beneficial to have more out-of-the-box support for finance integrations within SPM. I’m not suggesting replacing systems like SAP for finance, but there should be better support for financial integrations. Currently, connecting to SaaS solutions is complicated, and getting into detailed financial calculations is challenging. Forecasting is manageable, but handling actual financials is not as straightforward. The finance area needs improvement, specifically making finance application integrations easier. Generic finance capabilities should be more user-friendly and integrated into SPM. Although they have started this journey, it hasn’t been fully released yet. There seems to be a roadmap, and once complete, it will be very useful. Additionally, incorporating a Q&A feature for entire strategies or project demands and enhancing text analytics within SPM would be beneficial.
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Top Industries

By visitors reading reviews
Computer Software Company
25%
Financial Services Firm
14%
Government
12%
Energy/Utilities Company
5%
Financial Services Firm
16%
Manufacturing Company
13%
Healthcare Company
9%
Government
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Any experience with Strategic Project Portfolio Management Solutions?
Hi, @Cheryl Joseph Micro Focus Project and Portfolio Management solution could be a good candidate, see my review on this product, or if you may need more information to drop me a message. You can...
What do you like most about Micro Focus Project and Portfolio Management (PPM)?
Micro Focus PPM is flexible and easy to use. It's simple to customize and configure workflows.
What is your experience regarding pricing and costs for Micro Focus Project and Portfolio Management (PPM)?
The price of this solution is reasonable. It is not overly expensive and provides a fair value for the features offered.
What do you like most about ServiceNow Strategic Portfolio Management?
We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network en...
What is your experience regarding pricing and costs for ServiceNow Strategic Portfolio Management?
If a company is prepared to get a return on the investment, the price is worth it. ServiceNow Strategic Portfolio Management is ready for a future organization, but if the organization isn't ready,...
What needs improvement with ServiceNow Strategic Portfolio Management?
The adoption of the Common Service Data Model in an organization to leverage best practices is where the challenge lies. It's not that the product lacks features, but rather organizations often ado...
 

Also Known As

Micro Focus Project and Portfolio Management (PPM), HPE Project and Portfolio Management PPM
IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
 

Overview

 

Sample Customers

Bank Simpanan Nasional, Smart Communications, Aareon AG
Proximus, UNT SYSTEM, SAP SuccessFactors
Find out what your peers are saying about OpenText Project and Portfolio Management vs. ServiceNow Strategic Portfolio Management and other solutions. Updated: April 2025.
848,716 professionals have used our research since 2012.