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Alfabet IT Planning & Portfolio Management vs ServiceNow Strategic Portfolio Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Alfabet IT Planning & Portf...
Ranking in Project Portfolio Management
14th
Average Rating
7.6
Reviews Sentiment
7.9
Number of Reviews
4
Ranking in other categories
No ranking in other categories
ServiceNow Strategic Portfo...
Ranking in Project Portfolio Management
2nd
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
33
Ranking in other categories
Enterprise Agile Planning Tools (5th)
 

Mindshare comparison

As of March 2025, in the Project Portfolio Management category, the mindshare of Alfabet IT Planning & Portfolio Management is 2.4%, up from 2.4% compared to the previous year. The mindshare of ServiceNow Strategic Portfolio Management is 12.7%, down from 13.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Project Portfolio Management
 

Featured Reviews

reviewer1020717 - PeerSpot reviewer
Helps us to implement and understand the status of our projects
The initial setup is straightforward. The solution's deployment takes around two months time. We have to set up the solution. We have to put in the data to ensure that the solution is working. We need to fill out our process, our tools, and our data. Two developers were involved in the deployment process. It is a self-maintained solution that requires updates from time to time. I rate the setup an eight out of ten.
Srinivasa Neelapu - PeerSpot reviewer
Strategies and goals are aligned with demands and partners, making it a strategic approach for the enterprise but the finance part needs improvement
SPM is definitely strong for project management, but its finance capabilities are not as robust. While there is a separate Financial Management product, it would be beneficial to have more out-of-the-box support for finance integrations within SPM. I’m not suggesting replacing systems like SAP for finance, but there should be better support for financial integrations. Currently, connecting to SaaS solutions is complicated, and getting into detailed financial calculations is challenging. Forecasting is manageable, but handling actual financials is not as straightforward. The finance area needs improvement, specifically making finance application integrations easier. Generic finance capabilities should be more user-friendly and integrated into SPM. Although they have started this journey, it hasn’t been fully released yet. There seems to be a roadmap, and once complete, it will be very useful. Additionally, incorporating a Q&A feature for entire strategies or project demands and enhancing text analytics within SPM would be beneficial.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The dashboard is the most valuable feature."
"The most important feature of ServiceNow IT Business Management is flexibility."
"We like the status report feature. It is something really valuable."
"The program is stable."
"We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network engineering teams. When there's an issue at the product or network level, we raise a ticket, and our team works together to resolve it."
"The new feature includes different lenses, such as the organizational lens or project manager lens, allowing us to view data through various perspectives. Previously, the journey started with demand, project, and idea management."
"In mature companies ready for it, the return on investment would be a nine point five."
"ServiceNow brings to the market different layers with different pricing, so you can customize. And all the layers are really enterprise-ready."
"The ease of use is the most valuable feature. It's very intuitive to set up."
 

Cons

"The user-experience, enhanced performance, and in-hand governance can be improved."
"The main challenge we face with SPM is its flexibility, which can sometimes lead to lengthy discussions and slow down implementation. As for improvements, integrating IT finance management tools like AppTio or Nearos would be beneficial. We already have data mining capabilities, but continuous updates and enabling of new features would be great, considering the rapid pace of DevOps advancements in the market. In terms of forward-looking analytics and comparison to tools like Power BI, there are areas that could be enhanced, especially in drill-down reporting."
"When we originally set it up, we had some kind of success manager free of charge, and now it's an additional charge over and above what we're paying."
"SPM is definitely strong for project management, but its finance capabilities are not as robust."
"It could be more user-friendly."
"The price keeps going up, and to remain competitive, it needs to have a competitive edge. I would like to see more of the latest innovations, in terms of AI, ML, and all of the latest cutting-edge technologies, included in the platform."
"A major improvement we would like to see is definitely around agile management."
"The only issue for us is the pricing. It’s quite high in comparison with the competition."
"The configurations are fine, but the user interface could be improved."
 

Pricing and Cost Advice

"The solution is expensive. There is a yearly licensing cost. There are no additional costs, only the standard license, and the cloud license."
"I would rate the cost as five out of ten."
"The tool is expensive."
"The cost of the solution should not be more than $50,000 annually."
"The pricing is negotiable based on the contract and licensing perspective."
"The solution is expensive."
"It is a little expensive. We are in Brazil, and for us, it is a little expensive."
"I rate the price of ServiceNow Strategic Portfolio Management a seven out of ten."
"The licensing is based on metrics and is tailored to customer's needs."
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Top Industries

By visitors reading reviews
Financial Services Firm
21%
Computer Software Company
13%
Manufacturing Company
9%
Insurance Company
7%
Financial Services Firm
16%
Manufacturing Company
12%
Government
9%
Healthcare Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Alfabet IT Planning & Portfolio Management?
The solution is expensive. There is a yearly licensing cost. There are no additional costs, only the standard license, and the cloud license.
What needs improvement with Alfabet IT Planning & Portfolio Management?
The user-experience, enhanced performance, and in-hand governance can be improved.
What do you like most about ServiceNow Strategic Portfolio Management?
We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network en...
What is your experience regarding pricing and costs for ServiceNow Strategic Portfolio Management?
It's a bit costly currently. Efforts are being made to explore cost-benefit measures for investing in it.
What needs improvement with ServiceNow Strategic Portfolio Management?
There is always scope for improvement. As of now, making the product more cost-beneficial would help more organizations consider investing in it.
 

Also Known As

planningIT, alfabet planningIT, Alfabet IT Planning and Portfolio Management
IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
 

Overview

 

Sample Customers

FUJITSU, Coca Cola, ING, CreditSuisse, CosmosDirekt, GTA, Echo Entertainment Group, Electrolux, Cern
Proximus, UNT SYSTEM, SAP SuccessFactors
Find out what your peers are saying about Alfabet IT Planning & Portfolio Management vs. ServiceNow Strategic Portfolio Management and other solutions. Updated: March 2025.
842,388 professionals have used our research since 2012.