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Planisware vs ServiceNow Strategic Portfolio Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Planisware
Ranking in Project Portfolio Management
6th
Average Rating
7.8
Reviews Sentiment
7.1
Number of Reviews
13
Ranking in other categories
No ranking in other categories
ServiceNow Strategic Portfo...
Ranking in Project Portfolio Management
2nd
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
32
Ranking in other categories
Enterprise Agile Planning Tools (5th)
 

Mindshare comparison

As of February 2025, in the Project Portfolio Management category, the mindshare of Planisware is 9.8%, up from 8.0% compared to the previous year. The mindshare of ServiceNow Strategic Portfolio Management is 12.7%, down from 13.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Project Portfolio Management
 

Featured Reviews

John Andrew Kossey - PeerSpot reviewer
Capably brings single source of truth to enterprise project portfolio management; provides consequential, flexible data display with effective visualization; integrated use of Agile, Kanban
Historically, some releases--even with extensive delays from initial announcement--had minor, yet troubling glitches. Planisware Enterprise has been addressing this shortcoming with more frequent releases that include helpful improvements. 7.0.0 release was January 2021; 7.0.1 March 2021; 7.0.2 July 2021; 7.0.3 December 2021; 7.0.4 March 2022. 7.1 became available in September 2023. Documentation has become much more thorough and clearly illustrated. Release notes for 7.0.4 has 133 pages. In my experience, small irritations I reported in E7 have been fixed in several days. SaaS provisions that Planisware provides in relation to security are superior to what smaller organizations can afford. Planisware SaaS no longer relies upon third-party providers. Faster data response time is a user benefit. Availability of Planisware software as a service (SaaS) contributes to operational stability; your team still needs to keep the configuration responsive to evolving business needs. Each customer has responsibility for continuing to grow "know why" as well as "know how." Investing in local capabilities on your customer side is vital--both for technical configuration and functional administrators. Over-dependence on the vendor can be needlessly expensive. Discussions with fellow Planisware customers conclude that commitment to achieving and sustaining product proficiency across versions is a key best practice. At-cost Planisware certification courses can provide training for a corporate customer's advanced users (those responsible for maintaining L1 level changes). One function I have requested for P6 and continuing through E7 is a comprehensive, detailed listing of attributes across modules--somewhat similar to attribute display in OPX2 versions (pre-P5). Some few attributes (e.g., Z-order) are difficult to document completely. Pull-down list of hundreds of attributes is insufficient.
Srinivasa Neelapu - PeerSpot reviewer
Strategies and goals are aligned with demands and partners, making it a strategic approach for the enterprise but the finance part needs improvement
SPM is definitely strong for project management, but its finance capabilities are not as robust. While there is a separate Financial Management product, it would be beneficial to have more out-of-the-box support for finance integrations within SPM. I’m not suggesting replacing systems like SAP for finance, but there should be better support for financial integrations. Currently, connecting to SaaS solutions is complicated, and getting into detailed financial calculations is challenging. Forecasting is manageable, but handling actual financials is not as straightforward. The finance area needs improvement, specifically making finance application integrations easier. Generic finance capabilities should be more user-friendly and integrated into SPM. Although they have started this journey, it hasn’t been fully released yet. There seems to be a roadmap, and once complete, it will be very useful. Additionally, incorporating a Q&A feature for entire strategies or project demands and enhancing text analytics within SPM would be beneficial.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"There are two things in particular that I enjoy. The first is the portfolio planning section. Another advantage is that it is highly customizable."
"It stands out by automating the intricate mechanics of project execution, eliminating the need for highly technical individuals to manage and reconfigure models."
"We have a variety of different modules, but it is mainly used for costs, risks, and resources."
"It has an inbuilt BI tool, which can be compared to Power BI or Tableau."
"Overall, our company has all disintegrated systems, and with Planisware, we are getting a very integrated view of my portfolio reporting, cost and load, and everything else."
"Planisware offers integration with multiple tools and provides a good level of customization."
"The area that could benefit from improvement in this Planisware is the project management tool. I have previously used Project Server, which is a Microsoft solution, and I found it to be more user-friendly as it included a client solution. In contrast, with this solution, the only option available is the online version, making it difficult to create activities, milestones, and other necessary components. This is in comparison to Planisware, which offers a more comprehensive solution."
"Planisware has introduced Agile concepts, making it capable of Agile management similar to Jira and other Agile tools."
"The most important feature of ServiceNow IT Business Management is flexibility."
"The technical support is pretty good. ServiceNow has consistently provided excellent assistance."
"The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance."
"The solution was quite easy to use. The interface was quite user-friendly, and I've become quite familiar with it."
"The most valuable feature of ServiceNow Strategic Portfolio Management is incident management."
"Stable and scalable solution."
"Information management is very beneficial for our customers."
"We like the status report feature. It is something really valuable."
 

Cons

"The learning curve is steep and there could be more avenues for opening up learning materials to a broader audience, enabling individuals to gain practical experience with the tool."
"The solution's user experience and user interface need improvement because they are not that great and intuitive."
"The area that could benefit from improvement in this Planisware is the project management tool. I have previously used Project Server, which is a Microsoft solution, and I found it to be more user-friendly as it included a client solution. In contrast, with this solution, the only option available is the online version, making it difficult to create activities, milestones, and other necessary components. This is in comparison to Planisware, which offers a more comprehensive solution."
"The UI and UX of Planisware are not that advanced."
"Its stability should be improved. Its stability is the main issue, but we sometimes also have issues with calculations."
"I have experienced some issues, and that’s okay. It tends to be stable when the server's processing power and memory are adequate."
"The biggest con for Planisware is that if you are not a Planisware partner, you don't have access to their functions, making it difficult for beginners and new team members."
"They do not have anything that can assist customers with multi-year roadmap planning."
"It could be more user-friendly."
"We track salaries or paychecks of the resources. They change from time to time, such as every six months or every year. If they can come up with a default or out-of-the-box feature to manage those multiple payable costs so that we can automatically calculate the project costs rolled up. That would be the coolest feature that we can expect from ServiceNow. We would like to have an automatic feature to manage the payable costs. We should be able to manage or maintain multiple pay costs so that while calculating the project roll-up costs for individual projects, the respective pay costs in a particular period are picked up automatically from the backend. Currently, we have to customize that. It is doable. We have done it but through customization."
"The interface is cluttered with a lot of names and areas. It may not be user friendly enough for a first timer."
"The pricing is average."
"ServiceNow IT Business Management could improve by adding better artificial intelligence."
"The only issue for us is the pricing. It’s quite high in comparison with the competition."
"ServiceNow needs to invest more in integration. That's the only thing. It could always extend its portfolio a little bit."
"The product comes with little options out of the box."
 

Pricing and Cost Advice

"It comes with a high cost."
"The solution could be less expensive and the cost of scaling is expensive too."
"The solution is expensive and support is an extra cost. There are three license types to choose from, and we only pay for support and cloud services depending on our needs."
"There are training and certification costs."
"The solution could improve by being less expensive and the pricing model is confusing. Many people are getting charged different amounts. There are additional fees that they are adding on."
"It's more suitable for larger companies as the licensing cost is relatively high. Not everyone can afford this tool."
"The tool is expensive."
"The solution is expensive."
"The licensing is based on metrics and is tailored to customer's needs."
"The solution was quite expensive."
"We have a team of about 6,500 employees across the globe. So, the amount of money I'm going to save by putting the money on the table for the implementation and licenses is very high."
"The cost of the solution should not be more than $50,000 annually."
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Top Industries

By visitors reading reviews
Manufacturing Company
18%
Energy/Utilities Company
14%
Computer Software Company
11%
Financial Services Firm
11%
Financial Services Firm
16%
Manufacturing Company
13%
Government
9%
Healthcare Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Planisware?
I don't have any specific details, however, it might be expensive.
What needs improvement with Planisware?
I haven't had the time to work with any other TPM tools, so I can't compare it to other tools just yet.
What is your primary use case for Planisware?
We actually use it for project planning and estimating the cost for the projects, in resource management, and as a timecard application. Users can log their time using the timesheet.
What do you like most about ServiceNow Strategic Portfolio Management?
We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network en...
What is your experience regarding pricing and costs for ServiceNow Strategic Portfolio Management?
It's a bit costly currently. Efforts are being made to explore cost-benefit measures for investing in it.
What needs improvement with ServiceNow Strategic Portfolio Management?
There is always scope for improvement. As of now, making the product more cost-beneficial would help more organizations consider investing in it.
 

Also Known As

No data available
IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
 

Overview

 

Sample Customers

Apotex, Alstom Transport, HP, Stryker, Rexam, Jotun, Gelita, Kraton Performance Polymers, Abbvie, Rio Tinto Alcan, Maruho, Teva, SK Chemicals
Proximus, UNT SYSTEM, SAP SuccessFactors
Find out what your peers are saying about Planisware vs. ServiceNow Strategic Portfolio Management and other solutions. Updated: January 2025.
838,713 professionals have used our research since 2012.