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Broadcom Clarity vs ServiceNow Strategic Portfolio Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.4
Broadcom Clarity enhances project budget tracking, driving value and cost efficiency, with returns often seen within six months.
Sentiment score
8.1
ServiceNow Strategic Portfolio Management boosts ROI by enhancing collaboration, improving insights, and reducing costs through effective integration and planning.
 

Customer Service

Sentiment score
6.7
Broadcom Clarity's customer service is praised, but technical support feedback varies; 24/7 availability is appreciated despite documentation issues.
Sentiment score
6.7
ServiceNow Strategic Portfolio Management support is praised for effectiveness, though some users desire faster response times and personalized assistance.
Customers receive 24/7 support as long as they have a license.
 

Scalability Issues

Sentiment score
7.7
Broadcom Clarity offers scalable, adaptable solutions for diverse user counts, efficiently supporting small to large enterprises with easy integration.
Sentiment score
7.6
ServiceNow Strategic Portfolio Management is scalable, customizable, and ideal for large enterprises, despite occasional hosting performance issues.
We have customers ranging from 50 users to 100 to 200,000 users.
 

Stability Issues

Sentiment score
7.5
Broadcom Clarity is stable, with minor issues, reliable SaaS uptime, but customizations and upgrades occasionally cause brief disruptions.
Sentiment score
8.1
ServiceNow Strategic Portfolio Management is highly stable, with responsive support despite occasional slow performance during large tasks or customizations.
 

Room For Improvement

Broadcom Clarity needs a more intuitive interface, better integration, flexibility, customization, responsiveness, and enhanced mobile and predictive features.
ServiceNow's Strategic Portfolio Management needs better usability, integration, reporting, and support, with room for enhanced automation and Agile features.
We are having difficulty using the Broadcom mobile application, which is not compatible with our network and inflow settings.
Broadcom Clarity could improve by adding artificial intelligence and reporting capabilities.
 

Setup Cost

Broadcom Clarity offers competitive pricing with various licensing models, potential discounts, and flexibility depending on organizational needs.
ServiceNow Strategic Portfolio Management is pricey and complex, often benefiting larger enterprises more than medium-sized companies.
The least price works out to about fifty dollars per month per user.
 

Valuable Features

Broadcom Clarity excels in resource, project, and portfolio management with strong integration, reporting, and customization for improved efficiency.
ServiceNow Strategic Portfolio Management offers user-friendly, integrated project management with Agile features and comprehensive demand, resource, and analytics tools.
The most valuable features of Broadcom Clarity are the roadmap feature and the hierarchy feature, which allow rolling up all the projects into programs and portfolios.
The valuable feature is the portfolio management, which includes project management and status reporting, managing the projects and programs at a portfolio level.
 

Categories and Ranking

Broadcom Clarity
Ranking in Project Portfolio Management
3rd
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
142
Ranking in other categories
Project Management Software (8th)
ServiceNow Strategic Portfo...
Ranking in Project Portfolio Management
1st
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
31
Ranking in other categories
Enterprise Agile Planning Tools (5th)
 

Mindshare comparison

As of December 2024, in the Project Portfolio Management category, the mindshare of Broadcom Clarity is 11.1%, up from 10.3% compared to the previous year. The mindshare of ServiceNow Strategic Portfolio Management is 13.2%, up from 13.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Project Portfolio Management
 

Featured Reviews

Lowell Wetzel - PeerSpot reviewer
A dynamic solution with a lot of great out-of-the-box calculations, but integration with reporting utilities is a bit painful
One of the things that have always been a bit painful is the integration with reporting utilities. The current integration is with Jaspersoft, and there are a number of difficulties with that. If you're using out-of-the-box fields and everything, it is a bit slow and clunky. It has a drag-and-drop interface for the users. On the backend side, there is a report designer. They haven't given or allowed me any training on it yet. So, it has been a bit limited in its features. On one of the earlier report utilities, they had one called Actuate, which had VBA as its base programming language, and you could do quite dynamic things behind the scenes, whereas the Jaspersoft interface seems rather locked. So, you're limited in your options. Being a programmer, you like to have room to be able to invent and create rather than just being limited to a few selection boxes.
Srinivasa Neelapu - PeerSpot reviewer
Strategies and goals are aligned with demands and partners, making it a strategic approach for the enterprise but the finance part needs improvement
SPM is definitely strong for project management, but its finance capabilities are not as robust. While there is a separate Financial Management product, it would be beneficial to have more out-of-the-box support for finance integrations within SPM. I’m not suggesting replacing systems like SAP for finance, but there should be better support for financial integrations. Currently, connecting to SaaS solutions is complicated, and getting into detailed financial calculations is challenging. Forecasting is manageable, but handling actual financials is not as straightforward. The finance area needs improvement, specifically making finance application integrations easier. Generic finance capabilities should be more user-friendly and integrated into SPM. Although they have started this journey, it hasn’t been fully released yet. There seems to be a roadmap, and once complete, it will be very useful. Additionally, incorporating a Q&A feature for entire strategies or project demands and enhancing text analytics within SPM would be beneficial.
report
Use our free recommendation engine to learn which Project Portfolio Management solutions are best for your needs.
824,053 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Educational Organization
67%
Financial Services Firm
6%
Manufacturing Company
4%
Government
4%
Financial Services Firm
15%
Manufacturing Company
13%
Government
10%
Healthcare Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What needs improvement with Broadcom Clarity PPM?
Broadcom Clarity could improve by adding artificial intelligence and reporting capabilities, which they are already working on.
What is your primary use case for Broadcom Clarity PPM?
I use Broadcom Clarity for end-to-end project and program portfolio management.
What do you like most about ServiceNow Strategic Portfolio Management?
We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network en...
What is your experience regarding pricing and costs for ServiceNow Strategic Portfolio Management?
The pricing is average. They always have some extra options to add. I rate the product’s pricing a six out of ten, where one is cheap, and ten is expensive.
What needs improvement with ServiceNow Strategic Portfolio Management?
If we have enough information, we can address issues from the cloud to the top level of the organization. This allows us to see if our resources are being allocated properly from an executive persp...
 

Also Known As

Clarity PPM, CA Clarity, CA PPM, CA Clarity PPM
IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
 

Overview

 

Sample Customers

Toyota Financial Services, GameStop, Polycom, Sky, Qantas, Cox Enterprises, Banco Mercantil, Borealis
Proximus, UNT SYSTEM, SAP SuccessFactors
Find out what your peers are saying about Broadcom Clarity vs. ServiceNow Strategic Portfolio Management and other solutions. Updated: December 2024.
824,053 professionals have used our research since 2012.