Planview Portfolios vs ServiceNow Strategic Portfolio Management comparison

Planview and ServiceNow are both solutions in the Project Portfolio Management category. Planview is ranked #8 with an average rating of 8.5, while ServiceNow is ranked #1 with an average rating of 7.8. Planview holds a 7.4% mindshare in PPM, compared to ServiceNow’s 12.2% mindshare. Additionally, 90% of Planview users are willing to recommend the solution, compared to 97% of ServiceNow users who would recommend it.

Planview Portfolios

Read 63 Planview Portfolios reviews

997 Views
576 Comparison Views

90% willing to recommend

ServiceNow Strategic Portfo...

Read 34 ServiceNow Strategic Portfolio Management reviews

1,571 Views
1,101 Comparison Views

97% willing to recommend

Planview Portfolios

ServiceNow Strategic Portfo...

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 4, 2024

Planview Portfolios and ServiceNow Strategic Portfolio Management compete in the project management software category. ServiceNow has the upper hand with its seamless integration capabilities and multiple project management methodologies.

Features: Planview Portfolios is noted for its flexibility in customizing layouts and integrating with Power BI. It supports extensive project portfolio management, resource planning, and strategy execution with integration options like Projectplace. ServiceNow Strategic Portfolio Management is recognized for its integration capabilities and flexible project management approaches, including support for hybrid, traditional, and Agile methods, and offering strong reporting tools.

Room for Improvement: Planview Portfolios could benefit from enhancing its user interface, supporting more agile methodologies, and improving the financial components and report generation processes. ServiceNow's areas for improvement include clarifying pricing, enhancing agile features, and simplifying the user interface for more intuitive integration processes and configurations.

Ease of Deployment and Customer Service: Planview Portfolios offers deployment across public, private cloud, and on-premises environments, but experiences mixed customer support due to high staff turnover. ServiceNow is mainly deployed through cloud services, where customer service varies, with some users noting slow response times, though technical support quality aligns well with service commitments.

Pricing and ROI: Planview Portfolios is considered costly with licensing flexibility like the FLEX model. Its ROI is seen in improved management and operational efficiencies, though difficult to quantify. ServiceNow is also pricier, favored by larger enterprises, with users acknowledging its streamlining capabilities and noting ROI in project management improvements across diverse regions.

To learn more, read our detailed Planview Portfolios vs. ServiceNow Strategic Portfolio Management Report (Updated: April 2025).

Buyer's Guide

Planview Portfolios vs. ServiceNow Strategic Portfolio Management

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Planview Portfolios

Ranking in Project Portfolio Management

8th

Average Rating

8.0

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Enterprise Architecture Management (14th)

ServiceNow Strategic Portfo...

Ranking in Project Portfolio Management

1st

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Enterprise Agile Planning Tools (5th)

Mindshare comparison

As of April 2025, in the Project Portfolio Management category, the mindshare of Planview Portfolios is 7.4%, up from 6.6% compared to the previous year. The mindshare of ServiceNow Strategic Portfolio Management is 12.2%, down from 14.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Project Portfolio Management

Featured Reviews

Mark Hillman

Global Head of Portfolio Management at a wholesaler/distributor with 1,001-5,000 employees

User-friendly interface, but the reporting could be improved

The reporting is poor and requires improvement. The tiles and exception-based activities in the application are sufficient to get by. However, when it comes to producing executive reports, MI reports, or any other type of reporting, we must exit Planview and work offline. We have been working with them to improve on that, as well as using some of the Power BI capabilities that have been available for a while, but it's still more difficult than it should be. In the next release, I would like to be able to use the data in the tool to gain insight much more easily.

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Srinivasa Neelapu

Associate Director - ServiceNow Lead Platform Architect at Novartis Pharmaceuticals

Strategies and goals are aligned with demands and partners, making it a strategic approach for the enterprise but the finance part needs improvement

SPM is definitely strong for project management, but its finance capabilities are not as robust. While there is a separate Financial Management product, it would be beneficial to have more out-of-the-box support for finance integrations within SPM. I’m not suggesting replacing systems like SAP for finance, but there should be better support for financial integrations. Currently, connecting to SaaS solutions is complicated, and getting into detailed financial calculations is challenging. Forecasting is manageable, but handling actual financials is not as straightforward. The finance area needs improvement, specifically making finance application integrations easier. Generic finance capabilities should be more user-friendly and integrated into SPM. Although they have started this journey, it hasn’t been fully released yet. There seems to be a roadmap, and once complete, it will be very useful. Additionally, incorporating a Q&A feature for entire strategies or project demands and enhancing text analytics within SPM would be beneficial.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature for me is the ease and customizability of reporting."

"Another good thing is that we can create custom reports, which is great. If I created a custom report, a tile that tells me how many people have logged in today. We currently have a little under 2000 users, and that's only users, we actually have integrations, that we created a custom form that sends hours directly to Planview. They're not using Planview directly, but they're sending their hours to Planview through an API."

"Enterprise One has enabled us to eliminate Excel. We don't track financials anymore in an Excel format, which the company was doing before. Even now, being a new portfolio manager four months in, I'm able to just pick up my project. I'm able to see where I am right now. That improvised it to be more automated. The only missing part is the integration between tools. I'm not able to see my full schedule, but I know what are my important milestones are like watching the financials and all that stuff."

"I like that everyone is able to see the same data. All of our users who aren't just time reporters have read access to all the data that is out there. So, it is one source of truth where everybody can go in and see the exact same data that everybody else sees. It is transparent."

"When it comes to managing project plans, Enterprise One is awesome at enabling us to see what stage work is at. I've always thought it was awesome because it's good whether we're doing a traditional WBS or we're linking in epics into projects that are supporting the programs and the strategies, I've always thought it was an excellent tool."

"We can view a project both at the top level and dig into the particularities. It's given us greater visibility into the work itself."

"Enterprise One provides a variety of types of resource assignments for assigning work to people. It's very easy and straightforward to configure these assignments. Planview allows us to see the entire workforce. We can see where our skill sets of people are, what they're working on, and allows us to make informed business decisions based on priority."

"The biggest impact has been the visibility into our IT assets."

More Planview Portfolios pros

"The most important feature of ServiceNow IT Business Management is flexibility."

"The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values."

"It manages portfolios and aligns our current portfolio with internal changes."

"ServiceNow brings to the market different layers with different pricing, so you can customize. And all the layers are really enterprise-ready."

"The resource manager is useful."

"You don't need a lot of plugins."

"The interface is extremely user-friendly."

"The ease of use is the most valuable feature. It's very intuitive to set up."

More ServiceNow Strategic Portfolio Management pros

Cons

"There can be improvement on the sense of urgency because a lot of times we've exhausted everything that we can, and now, we're reaching out. So, it isn't a, "Well, have you tried to reboot this?" We've already done everything. Once we put in a ticket, there should be more of a sense of urgency on it."

"There's still a lot of reluctance within the organization. We're not using all of the capabilities that we have today. We're still doing our strategic and capital investment planning on spreadsheets rather than using the capabilities that exist within Enterprise One. I definitely need to leverage the experts here at Planview to help drive a culture change. There's just a lot of reluctance on behalf of people within the company to put data into the tool."

"The technical people are very competent, but there is so much turnover in the people that we talk to, and that's frustrating. They will say, "We can make this work." Suddenly, that guy has left, and we have no one. Then, we have to start all over."

"The solution out-of-the-box that we established was insufficient. We had to purchase and set up OData. I don't believe that it's a great solution out-of-the-box but eventually you can get there."

"The lack of templates harden the initial learning curve."

"The reporting is absolutely shocking. It's not good reporting and requires improvement."

"I would suggest for the request module that they open up the fields and columns so it's like we are doing our work in the work module. You can't do that with today. We also have to make sure that the fields can go both ways with the request and work modules. Including fields in the column sets would be helpful, because today they only use attributes."

"Recently, we have gotten on a newer version. We're currently on version 15. Some of the things that we've been running into roadblocks on, it looks like the solutions will be coming out in versions 17 or 18. So, we have to upgrade before somethings can get completed."

More Planview Portfolios cons

"The main challenge we face with SPM is its flexibility, which can sometimes lead to lengthy discussions and slow down implementation. As for improvements, integrating IT finance management tools like AppTio or Nearos would be beneficial. We already have data mining capabilities, but continuous updates and enabling of new features would be great, considering the rapid pace of DevOps advancements in the market. In terms of forward-looking analytics and comparison to tools like Power BI, there are areas that could be enhanced, especially in drill-down reporting."

"The user interface could be more modern."

"The interface isn't user-friendly."

"Dashboard interface is limited functionally and not very user friendly"

"Improving configuration activities and productivity would be beneficial, as fresh graduates using the system require training to adapt."

"The interface is cluttered with a lot of names and areas. It may not be user friendly enough for a first timer."

"The portfolio managed is good for IT, but it's not good for non it's not necessarily great for construction projects, such as the building of physical infrastructure."

"When we originally set it up, we had some kind of success manager free of charge, and now it's an additional charge over and above what we're paying."

More ServiceNow Strategic Portfolio Management cons

Pricing and Cost Advice

"I think all in we are at $33,000 a year and that includes Projectplace and Planview. We used to have the integration to JIRA, but we don't pay for that anymore."

"Our licensing costs are about a quarter of a million dollars per year."

"We overbought our licenses. We looked at our needs three to four years down the road and tried based our contract on that. However, we were over aggressive. We use about a third of the licenses that we have. We're looking to adjust the makeup so we can start utilizing the amount of money that we are spending. Right now, we're overspending, and my organization is not seeing the value in Planview because we are paying so much for licenses that we're not using."

"Our licensing fees are approximately $50,000 USD annually."

"I don't know about the actual pricing. I have not come across any costs in addition to the standard licensing fees."

"When we went through that process, I believe it is competitive with others on the market. However, there are less expensive options available. It's a more premium offering at a higher price."

"We are on the Flex licenses."

"With the costs, they were very understanding. Knowing that we were an existing customer, they were very much willing to work with us to make sure that we were able to transition to Enterprise One from PPM Pro."

More Planview Portfolios pricing and cost advice

"The licensing is based on metrics and is tailored to customer's needs."

"We have a team of about 6,500 employees across the globe. So, the amount of money I'm going to save by putting the money on the table for the implementation and licenses is very high."

"The cost of the solution should not be more than $50,000 annually."

"The pricing is negotiable based on the contract and licensing perspective."

"It is a little expensive. We are in Brazil, and for us, it is a little expensive."

"The solution is expensive."

"They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR."

"It's more suitable for larger companies as the licensing cost is relatively high. Not everyone can afford this tool."

More ServiceNow Strategic Portfolio Management pricing and cost advice

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Top Industries

By visitors reading reviews

Manufacturing Company

16%

Financial Services Firm

15%

Computer Software Company

13%

Government

Financial Services Firm

16%

Manufacturing Company

13%

Healthcare Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Planview Portfolios?

Planview Management integrates seamlessly with other tools and systems used within the organization, such as enterprise resource planning (ERP) software, customer relationship management (CRM) syst...

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What is your experience regarding pricing and costs for Planview Portfolios?

Planview Portfolios is not too expensive. You get what you paid for.

See all answers

What needs improvement with Planview Portfolios?

Enhancements are needed in: Advanced reporting and analytics: While Planview Management provides robust reporting and analytics capabilities, further enhancements could include more advanced data v...

See all answers

What do you like most about ServiceNow Strategic Portfolio Management?

We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network en...

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What is your experience regarding pricing and costs for ServiceNow Strategic Portfolio Management?

If a company is prepared to get a return on the investment, the price is worth it. ServiceNow Strategic Portfolio Management is ready for a future organization, but if the organization isn't ready,...

See all answers

What needs improvement with ServiceNow Strategic Portfolio Management?

The adoption of the Common Service Data Model in an organization to leverage best practices is where the challenge lies. It's not that the product lacks features, but rather organizations often ado...

See all answers

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Product Reports

Buyer's Guide

Planview Portfolios

April 2025

Download Planview Portfolios product report

Buyer's Guide

ServiceNow Strategic Portfolio Management

March 2025

ServiceNow Strategic Portfolio Management report

Download ServiceNow Strategic Portfolio Management product report

Also Known As

Planview Enterprise One, Troux

IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM

Overview

Planview Portfolios offers a comprehensive platform for managing IT, project and resource management, along with strategic planning. The tool focuses on optimizing resource allocation and financial analysis, supporting global operations.

Organizations use Planview Portfolios to streamline project tracking from inception to completion, enhancing strategic alignment with corporate objectives. The tool integrates with platforms like JIRA to provide seamless workflows and supports critical business processes, including budgeting and capacity planning. Teams benefit from customized configurations and robust reporting, further supporting effective decision-making. Despite its strengths, improvements are sought in navigation, documentation, and integration capabilities.

What are the key features?

Customizable interface: Allows personalization to meet specific needs.
Comprehensive resource and financial management: Enables detailed tracking and analysis.
Robust reporting: Provides extensive data insights.
Integration with Power BI: Enhances data access for stakeholders.
Resource and capacity planning: Optimizes workforce allocation.

What benefits should users expect?

Improved strategic alignment: Supports better decision-making.
Increased operational efficiency: Streamlines project management.
Enhanced resource optimization: Ensures optimal use of workforce.
Better financial insights: Allows precise budget tracking.

In industries like IT and project management, Planview Portfolios supports complex portfolio handling, ensuring visibility across global operations. Companies in these sectors leverage its strategic planning tools for strategic alignment and resource management, integrating with existing systems for improved process efficiency.

Planview

ServiceNow Strategic Portfolio Management is a highly regarded value-added Portfolio Management solution and also a top-ranked Enterprise Agile Planning tool. Strategic Portfolio Management (SPM) relates to the tools and processes that business organizations utilize to manage their usable resources and satisfy calculated business objectives.

ServiceNow SPM ensures organizations are able to precisely identify and promote the best investment initiatives that accurately match the organizational objectives, which will facilitate that the most profitable outcomes are consistently achieved.

Enterprise organizations can include the desired various factors of their business processes to include in their unique strategic portfolio. These factors can include but are not limited to employee performance initiatives, product promotions, client services, and more. When assembled together, these factors become integral elements to promote the most effective business process decisions that will ensure appropriate outcomes that align with the organization's overall goals and objectives.

ServiceNow SPM Best Practices

Evaluate and catalog: Organizations should ensure that all stakeholders are aware and in agreement with the organization's goals and objectives, both short and long-term. Additionally, all the elements and components that are needed to accomplish those objectives have been accounted for and are available.
Set effective parameters: The organization should set clear parameters to monitor processes and performance to ensure that objectives are being maintained and consistently satisfied.
Productivity analysis: Review processes to eliminate redundancies to maintain balance and process alignment so that desired outcomes can be achieved.
Continuous process management: ServiceNow SPM provides a single transparent view that includes all processes (pending, ongoing, or completed) and how they align with the overall organizational goals and objectives.

ServiceNow Strategic Portfolio Management Benefits:

ServiceNow Strategic Portfolio Management has many valuable benefits. Some of its most valuable benefits include:

Big Picture Visualization
Improved Decision Making
Improved Process Management
Seamless Scalability
Increased Productivity
Improved Efficiency
Improved Time Management
Better Outcomes
Improved Communication
Comprehensive Reporting and Tracking
Improved Return on Investment

ServiceNow Strategic Portfolio Management's primary focus is to align business strategy with work. Decision-makers are able to plan, complete and easily track progress across different methodologies and processes. The solution has been developed to ensure that the appropriate activities and processes are being completed in a timely manner to satisfy the organization’s goals consistently and achieve the most profitable outcomes.

Reviews from Real Users

“The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance.” Lenny L., Support Engineer at a tech services company

“The ease of use is the most valuable feature. It's very intuitive to set up. Everything has a logical sequence, and you can see how it all links together. It's a good win for ServiceNow.” Fabrizio M., Head of Business Applications at Bio Products Laboratory Limited

“The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values.” A Manager at a manufacturing company.

ServiceNow

Sample Customers

UPS, NatWest, Ingram Micro, Canadian Tire, Viessmann, Volvo, NASCO, UNESCO

Proximus, UNT SYSTEM, SAP SuccessFactors

Buyer's Guide

Planview Portfolios vs. ServiceNow Strategic Portfolio Management

April 2025

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