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Planview Portfolios vs ServiceNow Strategic Portfolio Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Planview Portfolios
Ranking in Project Portfolio Management
7th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
63
Ranking in other categories
Enterprise Architecture Management (11th)
ServiceNow Strategic Portfo...
Ranking in Project Portfolio Management
4th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
36
Ranking in other categories
Enterprise Agile Planning Tools (3rd)
 

Mindshare comparison

As of January 2026, in the Project Portfolio Management category, the mindshare of Planview Portfolios is 5.9%, down from 6.2% compared to the previous year. The mindshare of ServiceNow Strategic Portfolio Management is 7.5%, down from 12.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Project Portfolio Management Market Share Distribution
ProductMarket Share (%)
ServiceNow Strategic Portfolio Management7.5%
Planview Portfolios5.9%
Other86.6%
Project Portfolio Management
 

Featured Reviews

it_user1684173 - PeerSpot reviewer
PM Systems Analyst at a insurance company with 5,001-10,000 employees
Increases our on-time completion rate and helps in managing the demand and capacity, and we get excellent service in terms of feature requests and support
We've been encouraging our users to manage their schedules directly in the Work and Assignments module. So far, it has been good, but we've been in conversation with the vendor product team to improve the performance of the Work and Assignments module. Right now, it is a bit slower. We don't use the Progression feature. We will use it at some point in time. Until then, we want to have a way to set time to help decide what's in the past, present, and future. It is one of the things we've been discussing with Planview. It provides flexibility for configuring assignments, but one of the things about which we've been talking to Planview is related to certain resources that are associated with a project. When the project extends, their demand also equally goes up. There are also resources where if a particular task has to crash, it may need additional effort. So, it is between the fixed effort versus fixed duration. Planview is more duration-based. For example, if you crash a task, the system rightly thinks that you're crashing the task, and you need to finish the work by doing overtime or working additional hours. If you are taking 30 hours to finish a task in three weeks, and for whatever reason, you have to crash the task into two weeks, 30 hours need to be fulfilled within those two weeks. If the task moves to four weeks, instead of three weeks, you still have 30 hours that get distributed among four weeks, so you will be able to finish the task. That makes sense for those resources that are associated with the task, but there are certain resources, such as a project manager or project administrator, for whom when a project extends, the demand also equally goes up. So, if somebody is assigned 50% for a project, and assuming that the project is moving out by a month or two or three months, the effort shouldn't go down. Currently, the allocation goes down, and our resource managers have to go and update the effort back up to 50% or whatever the demand is. We are interacting with Planview to provide a solution. Right now, we have to go and update the additional demand because of the change in the project.
SH
Architect at Mindsprint
Have experienced improved project and resource management with strategic alignment and comprehensive support
The complete ServiceNow Strategic Portfolio Management suite is used for strategic alignment, allowing us to track projects, portfolios, costs, and vendors to make informed decisions based on project tasks. While I may not be able to specify exact strategic outcomes from the SPM, the overall cost can be reduced by eliminating scattered tools such as JIRA and Microsoft Project Planner, which were onboarded into a single platform for multiple processes in ServiceNow, especially with CSDM that offers services-based alignment. The impact of ServiceNow Strategic Portfolio Management's analytics and reporting features on decision-making processes includes utilizing reports based on milestones during project implementations. Some tasks can be delayed or not aligned with requirements, such as in agile-based projects where features such as Sprint Burndown Charts are monitored. Reports can be fetched from SPM showing if milestones have been achieved, allowing for course corrections based on metrics indicating whether they are on track.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features are the control and visibility that you have for portfolio management in terms of projects and capacity planning for resources along with strategies and outcomes, etc. It's so easy to access information for sharing analytics and reporting."
"I like that the data that we store is available for everybody. We're not trying to hide anything. Being an administrator, I know a lot about the tool. It is very easy to show somebody how to use the tool and get used to it. Hopefully that user doesn't come back and ask the same question twice is really what it is about. It's a very intuitive product as well. For what we use the tool for today, it's easy to learn and pick up."
"The integration stuff from tool to tool, like Projectplace to Planview, to manage projects is the most valuable feature. It keeps all our tasks up-to-date. It closely follows up with everything, which is really cool."
"I like that everyone is able to see the same data. All of our users who aren't just time reporters have read access to all the data that is out there. So, it is one source of truth where everybody can go in and see the exact same data that everybody else sees. It is transparent."
"The flexibility on offer is very helpful in meeting the organization's needs."
"The most valuable features are scheduling, resource management, and, from a project perspective, the functions like issues that change orders. They are valuable because, from a project management perspective, we use the workflows that we build for project management and do active risk management and issue management for the projects that we want for our agencies."
"Our reporting is much better. There is much more visibility on projects, schedules, tasks, and in our milestones. Now, we have a consistent way of reporting out to the committees and getting all of our schedules and milestones."
"The biggest impact has been getting all these global groups into one space so we can even have intelligent conversations about what are we trying to accomplish. Before, it was just different regions doing whatever. Now, we're all talking the same language, and that's good."
"Competitive in terms of research"
"The Flow Designer is particularly fascinating, because anyone who is not experienced in coding could start creating automated workflows within ServiceNow."
"The solution was quite easy to use. The interface was quite user-friendly, and I've become quite familiar with it."
"The interface is extremely user-friendly."
"In mature companies ready for it, the return on investment would be a nine point five."
"ServiceNow brings to the market different layers with different pricing, so you can customize. And all the layers are really enterprise-ready."
"We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network engineering teams. When there's an issue at the product or network level, we raise a ticket, and our team works together to resolve it."
"Information management is very beneficial for our customers."
 

Cons

"When it comes to reporting there are some challenges with integration."
"It would be great to see Planview incorporate agile interfacing/methods in it. Like CA Clarity and other leading PPM tools – Planview should enhance or develop the interfaces to ingrate with other market leading Agile tools."
"We have required more time from our resource managers to spend time in the tool. The adoption has been slower than we would have hoped. So, I would think from a rollout perspective, if Planview could help us with material which gets non-Planview users or previously light Planview users to become more heavy users of the system, then this would help us with the rollout."
"The number one thing that needs improvement is the UI. It should be easy for a casual project manager. It should provide customizable screens that can be a choice for project managers to choose as a professional level, medium level, and a very easy level."
"Their off-shore support is something new that they're laying out and the team just needed some development in terms of skill and experience."
"Sometimes within the application, when you pull a report, it takes awhile performance-wise for the reports to pull up."
"The solution is stable. However, it's so robust, there's so much data, that it has the tendency to lag."
"When I started working with Planview, I didn't know anything about project or resource management. I had to learn everything: the admin side, then the user side of it. Probably, in the beginning, I would implement in the blueprint or workshops more demos. A live demo of how the system works because we would like a little deeper dive in how the application works for us to understand what we need to provide, what we are doing, what we will be doing. Because in the beginning, it was so overwhelming, and we didn't know anything about the tool."
"ServiceNow Strategic Portfolio Management could improve by having more Agile features. Other solutions, such as Rally have more."
"ServiceNow IT Business Management could improve by adding better artificial intelligence."
"The adoption of the Common Service Data Model in an organization to leverage best practices is where the challenge lies. It's not that the product lacks features, but rather organizations often adopt it at a maturity level beyond their capacity."
"The main challenge we face with SPM is its flexibility, which can sometimes lead to lengthy discussions and slow down implementation. As for improvements, integrating IT finance management tools like AppTio or Nearos would be beneficial. We already have data mining capabilities, but continuous updates and enabling of new features would be great, considering the rapid pace of DevOps advancements in the market. In terms of forward-looking analytics and comparison to tools like Power BI, there are areas that could be enhanced, especially in drill-down reporting."
"The interface isn't user-friendly."
"As of now, making the product more cost-beneficial would help more organizations consider investing in it."
"I found the documentation difficult to figure out the basics of how it works. If the documentation could be improved to make understanding the basics easier, that would be beneficial, as I had to search through different videos and multiple places to find information."
"The only issue for us is the pricing. It’s quite high in comparison with the competition."
 

Pricing and Cost Advice

"We have several hundred licenses. It costs us several hundred thousand dollars a year."
"I don't think we have necessarily purchased everything that I would have liked to have seen."
"I don't know about the actual pricing. I have not come across any costs in addition to the standard licensing fees."
"We have unlimited licenses for all of our functionalities. Since we went global, we went with that model."
"Our licensing costs are about a quarter of a million dollars per year."
"I think all in we are at $33,000 a year and that includes Projectplace and Planview. We used to have the integration to JIRA, but we don't pay for that anymore."
"We are on the Flex licenses."
"Our licensing costs are probably $150,000 to $180,000 a year with 270 licenses total."
"It's more suitable for larger companies as the licensing cost is relatively high. Not everyone can afford this tool."
"I would rate the cost as five out of ten."
"They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR."
"The solution was quite expensive."
"The tool is expensive."
"I rate the price of ServiceNow Strategic Portfolio Management a seven out of ten."
"We have a team of about 6,500 employees across the globe. So, the amount of money I'm going to save by putting the money on the table for the implementation and licenses is very high."
"The solution is expensive."
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Top Industries

By visitors reading reviews
Manufacturing Company
15%
Financial Services Firm
9%
Healthcare Company
7%
Insurance Company
6%
Financial Services Firm
13%
Manufacturing Company
13%
Government
8%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise2
Large Enterprise59
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise3
Large Enterprise23
 

Questions from the Community

What do you like most about Planview Portfolios?
Planview Management integrates seamlessly with other tools and systems used within the organization, such as enterprise resource planning (ERP) software, customer relationship management (CRM) syst...
What needs improvement with Planview Portfolios?
Enhancements are needed in: Advanced reporting and analytics: While Planview Management provides robust reporting and analytics capabilities, further enhancements could include more advanced data v...
What is your primary use case for Planview Portfolios?
We use Planview Management to assess the current project portfolio, evaluate resource availability, and prioritize projects based on strategic objectives, ROI, and risk factors. Planview Management...
What do you like most about ServiceNow Strategic Portfolio Management?
We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network en...
What is your experience regarding pricing and costs for ServiceNow Strategic Portfolio Management?
The pricing is rated six, as it's relatively low-medium compared to other solutions. However, the value isn't fully justified when not all features are used. A pricing model adjustment is needed fo...
What needs improvement with ServiceNow Strategic Portfolio Management?
I don't have a comment on what areas of ServiceNow Strategic Portfolio Management could be improved or enhanced, which may be because we're not utilizing it properly. I found the documentation diff...
 

Also Known As

Planview Enterprise One, Troux
IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
 

Overview

 

Sample Customers

UPS, NatWest, Ingram Micro, Canadian Tire, Viessmann, Volvo, NASCO, UNESCO
Proximus, UNT SYSTEM, SAP SuccessFactors
Find out what your peers are saying about Planview Portfolios vs. ServiceNow Strategic Portfolio Management and other solutions. Updated: December 2025.
881,036 professionals have used our research since 2012.