

Jira and monday.com are two leading products in the project management and collaboration software category, each offering unique strengths. Based on the results, monday.com seems to have the upper hand for user-friendly and intuitive design, which provides a smoother experience for non-technical users.
Features: Jira is known for its extensive bug tracking and project management capabilities. It offers strong API integration, granular security settings, and Agile support through plugins for Scrum and Kanban. On the other hand, monday.com is praised for its user-friendly design, seamless app integration, and effective automation features to enhance workflows. Both systems provide customization, but monday.com emphasizes an easy setup for its users.
Room for Improvement: Jira users often face challenges in customization and workflow complexity, with a need for better interface intuitiveness and comprehensive documentation for troubleshooting. Enhancements in requirement management and agile reporting are also needed. Conversely, monday.com could elevate its UI for automation and integration, alongside offering more customization capabilities. Improving analytics and reporting tools has also been noted by users.
Ease of Deployment and Customer Service: Both Jira and monday.com support deployments across Public Cloud, Private Cloud, and On-premises environments. However, Jira's deployment is more complex due to its extensive features suited for large enterprises. For customer service, Jira relies on documentation and community forums, whereas monday.com is lauded for its responsive support, offering training and resources.
Pricing and ROI: Jira can be expensive, particularly as team sizes grow and additional plugins are required, making it a cost-effective solution mainly for large enterprises. Monday.com offers competitive pricing for smaller teams, benefiting from a simpler structure. ROI for both is substantial, with Jira delivering value through comprehensive management solutions, while monday.com excels in enhancing productivity and collaboration at a potentially lower entry cost.
A return on investment has been seen with Jira, as a lot of time has been saved in arranging tasks, converting software features into epics, tasks, and milestones, making it easy to track progress and plan future roadmaps.
It's always hard to measure ROI precisely, but overall, the development time usually pays off within a year through efficiency gains.
Jira's customer support is one of the best I have ever dealt with because they respond quickly.
I did not face any issues with stability or upgrades.
Whenever there are issues, the internal Jira enterprise team is contacted directly.
I would rate their customer service a ten.
Scalability for Jira is great, and it handles growth easily from 100 to thousands.
In my experience, Jira is stable, with around 99% uptime.
Focus more on improving API integration and automation tools, not just the design.
It would be appreciated to have more reporting capabilities in Jira, such as easily exporting capabilities to show how tasks are in progress and how the team is performing well or poorly.
To improve Jira, maybe some AI features could be added.
The need for a stable connection is critical as there are network issues that slow our processes down.
I would like to have the ability to create more than two levels of subtasks in monday.com.
Even if only five people from your team use a financial plugin, you still pay for all 100 seats.
It is quite expensive.
You can build your own workflows and make it work exactly the way your team needs and integrate it with almost every third-party software.
The main feature is the hierarchy, as features can be converted into epics and topics, allowing bigger tasks to be partitioned into smaller ones.
monday.com saves time and gets everyone on the same page within my team.
monday.com helps in quick decision-making by facilitating communication on the go through the comment section and email alerts when someone comments.
monday.com makes it very easy to input any information.
| Product | Market Share (%) |
|---|---|
| Jira | 4.1% |
| monday.com | 4.3% |
| Other | 91.6% |

| Company Size | Count |
|---|---|
| Small Business | 105 |
| Midsize Enterprise | 56 |
| Large Enterprise | 150 |
| Company Size | Count |
|---|---|
| Small Business | 178 |
| Midsize Enterprise | 25 |
| Large Enterprise | 23 |
Jira is a powerful cloud- and subscription-based application lifecycle and issue management solution. It is designed to aid users both in project management and in resolving any issues that arise at any point in the software development process. It is especially concerned with easing the ability of developers to collaborate.
Jira Benefits
Some of the ways that organizations can benefit by choosing to deploy Jira include:
Jira Features
Real-time notification feature. Users can set Jira so that it offers them notifications that contain critical information in real time. It can send users email notifications when pressing issues have been updated. They can also set it to notify them about tasks that may be due, or other similar events.
Reviews from Real Users
Jira is a powerful solution that stands out when compared to many of its competitors. Two major advantages it offers are its workflow engine and its highly customizable dashboard.
Bharath R., the tool implementation and project management lead at a financial services firm, writes, “I feel the strongest feature of Jira is its workflow engine. It empowers us to automate our workflows within our organization. It's the one characteristic of Jira which I think can help any organization, be it in any domain.”
Uday J., a staff engineer at a computer company, says, “Another thing that I like a lot about Jira is that in the dashboard, you can plug the modules that you want. You can enable certain sections. For example, you can show trend history, open Jira tickets, etc. Some of the managers have created a dashboard for each engineer.”
Monday.com enhances project management with automation, customization, and a user-friendly design, featuring Gantt charts, real-time updates, and extensive tool integrations.
Monday.com offers automation, customization, and user-friendly interfaces to improve project management capabilities. Its features, including Gantt charts, real-time updates, and integrations with tools like Slack and Google Suite, help teams streamline workflows. Users benefit from color coding, task assignments, subitems, and dashboards for a comprehensive project overview. Notifications, file-sharing, and forms increase collaboration, while templates simplify processes. However, it requires enhancements in user experience, speed, and mobile features. Challenges include limited boards, excessive notifications, and integration issues with Google Calendar and QuickBooks. Businesses use Monday.com for CRM tasks, sales tracking, marketing, and creative projects across fields like architecture, biotech, and nonprofits.
What are the key features of Monday.com?In industries like architecture, biotech, and nonprofit, Monday.com facilitates communication, task tracking, and collaboration for remote teams. It is commonly utilized for CRM, sales tracking, marketing, and creative project management, ensuring workflow organization and client management are streamlined.
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