

Jira and monday.com are two leading products in the project management and collaboration software category, each offering unique strengths. Based on the results, monday.com seems to have the upper hand for user-friendly and intuitive design, which provides a smoother experience for non-technical users.
Features: Jira is known for its extensive bug tracking and project management capabilities. It offers strong API integration, granular security settings, and Agile support through plugins for Scrum and Kanban. On the other hand, monday.com is praised for its user-friendly design, seamless app integration, and effective automation features to enhance workflows. Both systems provide customization, but monday.com emphasizes an easy setup for its users.
Room for Improvement: Jira users often face challenges in customization and workflow complexity, with a need for better interface intuitiveness and comprehensive documentation for troubleshooting. Enhancements in requirement management and agile reporting are also needed. Conversely, monday.com could elevate its UI for automation and integration, alongside offering more customization capabilities. Improving analytics and reporting tools has also been noted by users.
Ease of Deployment and Customer Service: Both Jira and monday.com support deployments across Public Cloud, Private Cloud, and On-premises environments. However, Jira's deployment is more complex due to its extensive features suited for large enterprises. For customer service, Jira relies on documentation and community forums, whereas monday.com is lauded for its responsive support, offering training and resources.
Pricing and ROI: Jira can be expensive, particularly as team sizes grow and additional plugins are required, making it a cost-effective solution mainly for large enterprises. Monday.com offers competitive pricing for smaller teams, benefiting from a simpler structure. ROI for both is substantial, with Jira delivering value through comprehensive management solutions, while monday.com excels in enhancing productivity and collaboration at a potentially lower entry cost.
A return on investment has been seen with Jira, as a lot of time has been saved in arranging tasks, converting software features into epics, tasks, and milestones, making it easy to track progress and plan future roadmaps.
We implement it and track it with the help of the time tracking feature, which makes it quite easy to manage everything in a single platform.
Tracking has helped people see productivity measures and different observability metrics and traceability metrics of different tools.
Being able to auto-create, auto-close, and many other automated functions makes it easier to follow processes and make fewer mistakes.
We have about 14% of time savings on average on a given project and about 17 to 18% in cost savings as well.
It efficiently helps to centralize planning, tracking, and collaboration.
Jira's customer support is one of the best I have ever dealt with because they respond quickly.
They usually reach out within one to two business days and give specific answers.
I did not face any issues with stability or upgrades.
I would rate the customer support on a scale of one to ten as a ten
I would rate their customer service a ten.
monday.com is very cost-effective and it has great customer support.
As the number of users, projects, and work items grows, Jira can scale effectively.
Scalability for Jira is great, and it handles growth easily from 100 to thousands.
Within about four to five months of rolling this out across teams, we got usage rates up to anywhere between 70 to 85% of members within each of the teams that we rolled out using monday.com on a daily basis or a few times a week.
monday.com is very scalable because we can work with multiple projects at a time from different departments, and it can handle all of that.
Regarding scalability, monday.com is easy to scale up as my needs change.
In my experience, Jira is stable, with around 99% uptime.
We got on the phone with our rep and the IT support team and we were able to get our issues resolved within an hour.
Their support team is very helpful, so even if there is an issue or a question, they answer quickly.
monday.com is very stable.
Focus more on improving API integration and automation tools, not just the design.
One feature that could improve Jira is the integration of AI capabilities, such as organizing Jira tasks autonomously with minimum human intervention and executing aggregations and clustering of these tasks.
A simpler user experience for new users is necessary.
The need for a stable connection is critical as there are network issues that slow our processes down.
I would like to have the ability to create more than two levels of subtasks in monday.com.
More calculation capability within the columns.
Even if only five people from your team use a financial plugin, you still pay for all 100 seats.
It is quite expensive.
The basic, standard, and pro plans range from $12 to $24 per user per month.
Licensing being somewhat challenging, having to choose which users we had and such things.
You can build your own workflows and make it work exactly the way your team needs and integrate it with almost every third-party software.
Agile boards give instant visibility into what is in progress, blocked, or completed. It provides clear status and ownership, which helps the team stay aligned without constant follow-ups.
Jira has helped not only our organization but many organizations to be very focused and understand what needs to be done and to prioritize things effectively.
monday.com saves time and gets everyone on the same page within my team.
Through automation of tasks which were previously time-consuming and tedious, we've been able to save a lot of time and cost.
monday.com has impacted my organization positively by reducing the amount of work we do to keep track of information and making it easier to maintain records.
| Product | Mindshare (%) |
|---|---|
| Jira | 3.9% |
| monday.com | 3.7% |
| Other | 92.4% |


| Company Size | Count |
|---|---|
| Small Business | 108 |
| Midsize Enterprise | 58 |
| Large Enterprise | 151 |
| Company Size | Count |
|---|---|
| Small Business | 181 |
| Midsize Enterprise | 27 |
| Large Enterprise | 32 |
Jira is a comprehensive tool favored by teams for its ability to streamline project management and enhance Agile workflows. Its versatile features, such as customization options and integration capabilities, enable efficient task management and collaboration.
Jira supports Agile methodologies through its adaptability and robust functionalities. Teams benefit from its customizable workflows, enabling seamless integration with third-party applications. Despite its complexity in customization and interface challenges, Jira is invaluable for sprint planning, backlog management, and issue tracking. It provides strong reporting tools, though some users highlight areas for improvement in documentation and stability. It's especially useful for IT, development, and marketing teams to maintain productivity and effective collaboration.
What are the key features of Jira?Jira's implementation in software development and project management sectors underscores its suitability for managing complex projects. Its use extends to QA and marketing for organizing workflows and ensuring effective task distribution. Despite some areas needing refinement, Jira remains integral for teams aiming to boost collaboration and maintain streamlined project processes.
Monday.com enhances project management with automation, customization, and a user-friendly design, featuring Gantt charts, real-time updates, and extensive tool integrations.
Monday.com offers automation, customization, and user-friendly interfaces to improve project management capabilities. Its features, including Gantt charts, real-time updates, and integrations with tools like Slack and Google Suite, help teams streamline workflows. Users benefit from color coding, task assignments, subitems, and dashboards for a comprehensive project overview. Notifications, file-sharing, and forms increase collaboration, while templates simplify processes. However, it requires enhancements in user experience, speed, and mobile features. Challenges include limited boards, excessive notifications, and integration issues with Google Calendar and QuickBooks. Businesses use Monday.com for CRM tasks, sales tracking, marketing, and creative projects across fields like architecture, biotech, and nonprofits.
What are the key features of Monday.com?In industries like architecture, biotech, and nonprofit, Monday.com facilitates communication, task tracking, and collaboration for remote teams. It is commonly utilized for CRM, sales tracking, marketing, and creative project management, ensuring workflow organization and client management are streamlined.
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