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SAP CRM vs monday.com comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 8, 2024
 

Categories and Ranking

monday.com
Ranking in CRM
3rd
Ranking in Marketing Management
3rd
Average Rating
9.4
Reviews Sentiment
7.4
Number of Reviews
224
Ranking in other categories
Project Portfolio Management (2nd), Project Management Software (1st), Opportunity Management (1st)
SAP CRM
Ranking in CRM
4th
Ranking in Marketing Management
4th
Average Rating
7.8
Reviews Sentiment
7.3
Number of Reviews
43
Ranking in other categories
Local Government CRM (2nd)
 

Mindshare comparison

As of December 2024, in the CRM category, the mindshare of monday.com is 4.6%, down from 4.9% compared to the previous year. The mindshare of SAP CRM is 12.7%, up from 9.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

SolèneVerhaeghe - PeerSpot reviewer
Helps you avoid delays because you can visualize your deadlines and track your progress
I like the automation you can do with monday.com. You can automate priorities, status changes, notifications, etc. You may need another solution to create this automation in other tools, but monday.com includes everything. The Gantt view for project planning is also pretty good. The interface is another area where monday.com shines. It is colorful and visually appealing. You can paint with colors, and there are multiple views. If you are the type of person who wants all of your information displayed linearly, you can set it up in lines. It's the best tool for evaluating timelines and projects. The most challenging part is deciding how you want to display your information, but as soon as you know what you're doing, it's effortless to view where you are in the project and who's involved. You can set up a simple project in under five minutes, but a super complex one might take a few days. I think it's straightforward if you know how you want to organize your information. monday.com is accessible to non-technical users but takes a lot of time. They have many tutorials, and you can easily use monday.com if you can take the time to go through them and learn. When you initially create a project, it's only a board with lines on which you enter the tasks. You have some columns with the task owner, status, deadlines, etc. It is not that easy to understand all the features and how you can use them for your case, which is why people contact me. When you implement the tool, you decide which layout to use and what information you want to disclose. I've seen clients who have been using this for three years, and they still only know how to do things one way because they haven't taken the time to understand all the features. It's crucial to spend time at the start and learn the tool. I don't think the learning curve is that huge.
Shreyas  K M S - PeerSpot reviewer
It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling
Setting up SAP CRM is straightforward. I rate it eight out of 10 for ease of setup. SAP provides all the tools and techniques were available from the vendor. However, the integration portion is a lot of work and requires some functional consultants. It takes some effort to customize the program and rewrite it to align with our business standards, but the initial implementation is straightforward. We didn't face any challenges here. Total deployment for this project took around eight or nine months, including development, testing, and validation. After deployment, the administration is fairly simple. We have to take care of the licensing part and forecast data growth for the next three or four months. We have the tools and people available for operations as well as vendor support. If we have complex issues, we can raise a ticket to the vendor and get it sorted.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable aspect of the solution is the fact that we can make the tool as we want, in the way it is the most useful for us."
"With Monday, everything is just one click away."
"Monday is a great way to have history and a backup for all the work done."
"It is extremely customizable to each and every one of my clients' needs."
"The best feature for us would be the automation and how they can be set up to email, provide an update, and assign to different people all on different triggers."
"From the user's perspective, and even for me as an implementation consultant, one of the most valuable features is the integration of different platforms with monday.com. In addition to that, the real-time reporting from the dashboards is also valuable, as is the ability to customize it."
"I don't go on Monday every day so being notified through email and Slack is helpful."
"The filters are extremely useful."
"Compared to other systems, SAP CRM has been reliable, stable, and cost-effective for us."
"The features that are used most are the lead model and the opportunity model. We can create many different pipelines with many phases. These features improved our process in the States very well."
"SAP CRM has a good performance."
"The most valuable feature for me is the flexibility to consolidate the products."
"From the bank perspective, it's user-friendly and simple to develop something specific for a certain customer. It allows customization for individual customers rather than applying a one-size-fits-all approach."
"What I found most valuable in SAP CRM is its multitenancy, and you can use it from your website, SMS, and even social media, and it's all integrated, so my company is trying to leverage on all of those."
"We like that this solution has made our whole accounting function paperless."
"Once the lead is matured, you can convert it into an opportunity and you can track it by the opportunity based on the product segment."
 

Cons

"Monday.com has tons of features and capabilities. However, you’ll need to upgrade your plan to actually benefit the most from these tools."
"monday.com could benefit from deeper integration with other products that are prevalent within the industry, such as Google Sheets, HubSpot, social media platforms, and various ad services."
"It has more limitations than we expected."
"Monday is excellent for collaboration between partners and team members, however, it would be great if there could be a way to have clients on Monday, and not just to share information."
"I wish the Time Tracking features were a little more robust."
"It does everything we need it to, so no improvements are necessary."
"Sometimes the limit of parts on a board (500 units) can inhibit growth."
"We need to have conversations within the platform."
"SAP CRM could improve by being easier to use and customer-friendly."
"The product's pricing could be better."
"SAP CRM could improve by making the solution more current, it is out of date. There are no more updates for SAP CRM."
"It can be a bit more user friendly, to be honest. Sometimes there are too many apps options. It should offer better UX (user experience) to make it easier to navigate and easier to use."
"As SAP CRM is still in its pilot version in my company, and my team is still experimenting on it, there's little room for exploration, but its setup is not as straightforward, so this could be an area for improvement."
"In terms of stability, there are some latency issues."
"They should improve the design to make it more appealing to users."
"CRM is costlier than its competitors."
 

Pricing and Cost Advice

"There are features that they're putting in the Enterprise plan that you have to pay for the Enterprise plan to use those features. The Enterprise plan is probably double or triple the Pro plan price, or it may be two and a half times. From a business standpoint, I don't like the fact that I have to pay two and a half times more to use a particular feature."
"The pricing of monday.com was a little bit high for us, especially here in South Africa, compared to Basecamp."
"The solution is quite inexpensive. For example, we pay $8,500 for 75 users. It's somewhere around $100 a user, approximately."
"We tell others it's about $2200 for a ten-person plan and it can be adjusted; it's easy to scale."
"I am using its free version."
"It's definitely affordable. I don't think it is necessarily the cheapest, but it's definitely not the most expensive. The price is well worth the value that we get out of it."
"The licensing cost is not that high for monday.com. However, if you need an implementer, the cost is high because there aren't so many monday.com professionals."
"monday.com is pretty affordable. It's cheaper than Asana. There are four tiers, including a free version. The free version is fine if you don't have any complex projects. One of the most advanced plans is around $16 per month per user."
"SAP CRM offers a free trial for anyone wanting to test the product before purchasing it."
"We pay for the license yearly."
"SAP CRM is an expensive solution and is the most challenging aspect of the solution."
"The product is expensive."
"Its price is reasonable. As compared to other CRMs, this CRM is competitively priced. They have multiple flavors with different sets of functionality. Pricing is based on the flavor that suits your requirement. If you have more users, the cost will come down."
"As for the product licensing, we pay an annual fee. It's important to consider setup costs and licensing based on your organization's budget and needs."
"There is a license required to use SAP CRM."
"Every user needs to have a license."
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Top Industries

By visitors reading reviews
Educational Organization
65%
Computer Software Company
5%
Financial Services Firm
4%
Manufacturing Company
4%
Computer Software Company
12%
Manufacturing Company
10%
Government
9%
Educational Organization
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Do you recommend Monday.com?
Monday.com is one of the best project management softwares available on the market. It lets you create and customize the tools you need to run every aspect of your work. I particularly favor it bec...
What do you like most about monday.com?
The product's initial setup phase was straightforward.
What needs improvement with monday.com?
I believe the reporting functionality could be improved on monday.com. While some reports are accessible, this area has room for enhancement. For example, including a Gantt chart in project plannin...
What do you like most about SAP CRM?
Getting the right information at the right time across different programs is important. These programs lack interaction between them. IPA is a good option to bring them together.
What needs improvement with SAP CRM?
One area for improvement is the security model, especially regarding records management retention and the audit and legal holds. Since we're in the middle of a cloud digital transformation, it's es...
 

Comparisons

 

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Sample Customers

Raw Digital, Wix, Discovery, Frost & Sullivan, Adidas, Asos, Uber
Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.
Find out what your peers are saying about SAP CRM vs. monday.com and other solutions. Updated: November 2024.
823,795 professionals have used our research since 2012.