We compared Microsoft Dynamics CRM and Monday.com across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Microsoft Dynamics CRM is considered robust and reliable. Users praised its ability to measure and track sales and seamless integration with Microsoft Office 365 and Azure. Monday.com is praised for its user-friendly interface, flexibility, collaboration features, and automation capabilities.
Room for Improvement: Microsoft Dynamics CRM requires improvement in terms of mobile experience, interface design, and performance. Monday.com users want additional automation rules and better integration with third-party apps.
Service and Support: Reviews of Microsoft support were mixed, with some users expressing frustration at long response times and challenges contacting the support team. Monday.com has garnered positive reviews, with customers commending its exceptional and timely technical support.
Ease of Deployment: Some Microsoft Dynamics users found the setup uncomplicated, while others struggled with it. Most users say Monday.com’s initial setup isn’t too complex, and many noted that the company offers easy-to-follow tutorials. Still, customization and integration can be challenging.
Pricing: The cost of Microsoft Dynamics depends on factors like licenses and customization. While Dynamics is generally considered expensive, some users find the pricing fair or slightly cheaper compared to competitors. Monday.com's pricing is based on the number of users, and most reviews said the licensing model is flexible and reasonable.
ROI: Microsoft Dynamics CRM provides a significant ROI due to its upgraded features and integrations. Monday.com customers have reported increased productivity and more efficient task completion.
Comparison Results: Users like Microsoft Dynamics CRM for its native integration with popular Microsoft products, but some users have said that setting up Microsoft Dynamics can be complex and time-consuming. Others have suggested lowering the price and improving the interface. Monday.com users say the platform is easy to use and deploy. They also like its flexible and affordable pricing. However, some users say Monday.com could improve by adding more automation options and simplifying integration with other applications.
"The control that we have of a process and the ability to have everything recorded from the beginning to the end of the process have been the most valuable features."
"The solution is stable."
"Technical support is completely good."
"We are able to effectively follow up on requests, ensuring all customer issues are resolved in a timely manner. This solution provides a platform where there is visibility of all customer interactions, with efficient follow-up."
"Compared to other partners, the most valuable aspect of Microsoft Dynamics CRM is its intuitive APIs, which are customizable and allow for the addition of multiple parameters and attributes. This feature enhances the purpose call in our services. Additionally, the learning curve for contact center agents using Microsoft Dynamics CRM is shorter than with other solution providers. Finally, the commercial aspects of Microsoft Dynamics CRM are superior to those of other solution providers."
"The feature I like best in Microsoft Dynamics CRM is being able to market to segments instead of choosing individual people to market to."
"The way it effectively works with the array of other Microsoft tools, such as Azure, is valuable. It works very well with the use of data linking and things like that. Overall, it is a great overall tool to have an effective understanding of the transactional background of each of our customers."
"The most valuable features are the integration capabilities with other third-party software. It has an easy user interface and in terms of security, it has permission-based access for different users."
"Being able to see your own personal specific projects makes it that much more accessible a program and is great for work productivity."
"Monday.com increases the transparency of project management and team management."
"The coolest thing is the way the files or documents can be uploaded to subitems."
"The solution is easily scalable."
"The structure it has, the sites, the boards, and how easily you can transfer information from one place to the other is great."
"We have many different automations set up for different use cases."
"It has allowed our small team of five to deliver more projects on time and with quality as well as instill trust with clients that their projects do not fall through the cracks."
"I love that Monday.com has boards that can change with a click from a list, to a calendar, to a form that you can send and collect data, etc."
"Microsoft Dynamics CRM's customer support could be improved as tickets usually take a long time to resolve."
"It would be better if it were more secure."
"They should work on improving the solution's scalability."
"This CRM system needs to be more configurable. Its performance still needs improvement, because its screens hang while querying data. It's also not highly scalable, so scalability also needs improvement."
"A built-in automation engine to automate parts of workflows would be beneficial. That's the feature I'd be most happy to see expanded. It's currently tagged as simple automation, but I'd love some predictive capability."
"Microsoft Dynamics could have better note-taking capabilities. It should have more preset options where you enter notes by clicking a box instead of writing them out."
"Microsoft Dynamics CRM is not that customizable, you can customize it, but a lot of it is still pre-built in a way that you have a lot of details in there that you don't need."
"The solution should improve the user experience in the process of creating and activating offers."
"A new feature that we would love is the ability to create custom reports from our workspaces."
"Monday could be improved if it could be linked with Google Calendar."
"If you want to drag a task or rearrange them, it's quite tricky, especially on the app."
"The data linkage could be improved. For example, sometimes you cannot automate item creation when you link different items to each other. You cannot connect the data deeply from field to field. It's somewhat complicated to link a contact to some account fields and automate the contact's behavior based on the value of those fields. The data is sometimes not structured enough for deep processing."
"There are so many bells and whistles that I don't feel like I'm using Monday to its full potential."
"I've had trouble trying to link or merge together a board with my team in which we can collaborate and comment on each task or file without having our client in on the early stage conversations."
"I would like to see more flexibility with sub-items as well as more customization of branding for dashboards and exported documents."
"Monday, the service, can be improved with even greater integration and configuration."
Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews while monday.com is ranked 1st in CRM with 222 reviews. Microsoft Dynamics CRM is rated 7.8, while monday.com is rated 9.4. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of monday.com writes "We can collaborate with our customers efficiently and professionally, and automation makes it easy for everyone". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and Oracle CX Sales, whereas monday.com is most compared with Wrike, Asana, Zoho CRM, Microsoft Project and Odoo. See our Microsoft Dynamics CRM vs. monday.com report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.