Microsoft Dynamics CRM vs Siebel CRM comparison

Microsoft and Oracle are both solutions in the CRM category. Microsoft is ranked #1 with an average rating of 8.2, while Oracle is ranked #10 with an average rating of 7.2. Microsoft holds a 4.4% mindshare in CRM, compared to Oracle’s 2.0% mindshare. Additionally, 93% of Microsoft users are willing to recommend the solution, compared to 88% of Oracle users who would recommend it.

Microsoft Dynamics CRM

Read 79 Microsoft Dynamics CRM reviews

5,816 Views
3,780 Comparison Views

93% willing to recommend

Siebel CRM

Read 20 Siebel CRM reviews

2,252 Views
2,162 Comparison Views

88% willing to recommend

Microsoft Dynamics CRM

Siebel CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 27, 2025

Siebel CRM and Microsoft Dynamics CRM are competing products in the customer relationship management space. Microsoft Dynamics CRM appears to have the upper hand due to its extensive features and overall product value.

Features: Siebel CRM is recognized for its robust data management capabilities, industry-specific solutions, and comprehensive sales automation. In contrast, Microsoft Dynamics CRM offers integration with Microsoft products, cloud capabilities, and customizable workflows, providing a flexible approach to feature deployment.

Room for Improvement: Siebel CRM could improve on its complex on-premises deployment, which may require significant IT resources. It might also enhance its user interface for better ease of use. Dynamics CRM could benefit from a stronger ecosystem, similar to Salesforce, and refining its campaign management features. Additionally, more out-of-the-box integrations could expand its functionality.

Ease of Deployment and Customer Service: Microsoft Dynamics CRM benefits from easy cloud-based deployment and responsive customer service for quick implementation and minimal disruption. On the other hand, Siebel CRM requires a more intricate on-premises setup but offers reliable customer support once deployed.

Pricing and ROI: Siebel CRM has higher setup costs due to its complex deployment, which can delay ROI. Microsoft Dynamics CRM offers scalable pricing models and quicker ROI, making it appealing for budget-conscious organizations.

To learn more, read our detailed Microsoft Dynamics CRM vs. Siebel CRM Report (Updated: September 2025).

Buyer's Guide

Microsoft Dynamics CRM vs. Siebel CRM

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Dynamics CRM

Ranking in CRM

1st

Ranking in Local Government CRM

1st

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (2nd), Marketing Management (2nd), Sales Force Automation (1st)

Siebel CRM

Ranking in CRM

10th

Ranking in Local Government CRM

3rd

Average Rating

7.6

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the CRM category, the mindshare of Microsoft Dynamics CRM is 4.4%, down from 13.4% compared to the previous year. The mindshare of Siebel CRM is 2.0%, down from 6.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
Microsoft Dynamics CRM	4.4%
Siebel CRM	2.0%
Other	93.6%

CRM

Featured Reviews

NavinJacob

Chief Digital Officer at Cipher7

Has enabled seamless integration across platforms while supporting advanced analytics for customer insights

Microsoft Dynamics CRM doesn't provide solutions that allow you to transform easily if you have a heterogeneous mix of technologies or if your contact center is on analog and you try to digitize it. A lot of custom work is needed if you have to integrate heterogeneous technologies with the Microsoft suite, but if you are using the Microsoft suite, then it's quite seamless. Microsoft Dynamics CRM should add commercial models that allow smaller companies to use it because it can get pretty expensive. Better commercial options for smaller implementations may be helpful. There should be commercial options for smaller companies, as the overheads and costs of Dynamics can be quite high.

Read full review

ShirazShah

CRM Specialist at Allied Bank Limited

Integration capabilities facilitate efficient data management and enhance customer service, but the analytics requires improvement

The analytics capabilities in Siebel CRM have presented numerous challenges. Due to these challenges, we had to integrate Microsoft Power BI. The CRM analytics was not sufficient for our needs, given that we have four million customers and a thousand products. We are currently focusing on the upgrade and discussing with Oracle. If there have been improvements in the analytics side over the past few years, we are open to evaluating them. Currently, all analytics are being done on Power BI. The data is exported to our data lake, and Power BI is being used for all reporting and analytics. Even our customer 360, which is the core of any CRM, has Power BI widgets built-in through iframe because we could not accomplish this through Siebel CRM. The analytics component has been the main pain point for our organization, particularly due to processing time and performance with our large customer base.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This is a scalable solution."

"The solution is stable."

"The integration with the Microsoft suite, such as Office 365 and SharePoint, offers significant benefits for Microsoft Dynamics CRM, as ninety percent of organizations are already on the Microsoft suite, leading to quick integration and system setup."

"Microsoft Dynamics CRM has the same features as Salesforce CRM, but what I like about the solution is that it's customizable. It's also one of the top-rated CRMs in the market. I also like that the coverage system of Microsoft Dynamics CRM is very, very broad, which means you can do a lot with it versus what you can do with Salesforce CRM."

"The most valuable feature is that because this solution uses the cloud, you only have to install it and allocate it to a user, making it quite easy to use."

"The stability of the solution is high."

"It integrates well with other Microsoft products."

"The most valuable feature of Microsoft Dynamics CRM is the campaign feature."

More Microsoft Dynamics CRM pros

"Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals."

"Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system."

"Siebel CRM is used for distributing information between systems, trouble ticketing, and case management."

"The flexibility is very good."

"Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing complex client requirements. For instance, we successfully implemented a module for email responses, a feature that was not readily available or as robust as other CRM tools. Additionally, Siebel's open UI module allowed us to customize the user interface for one of our clients completely. This customization proved to be a major selling point for our company."

"It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want."

"Siebel CRM has a strong database model, workflow and integration tools."

"Siebel CRM is the number one CRM product in the world."

More Siebel CRM pros

Cons

"The manufacturing module could be improved. I would like to see customization in the next release."

"If there was a bit more automation, specifically for marketing tasks, that would be ideal."

"The mobile side of the product doesn't look that great right now."

"We had to do some customizations on top and it got a bit cumbersome."

"My company's biggest challenge with Microsoft Dynamics CRM is wanting to market solely to leads without having to create a contact and link the contact to the lead. From a marketing standpoint, there's room for improvement in the lead process of Microsoft Dynamics CRM."

"During a period of time, restoring data and maintaining it could be better in Microsoft Dynamics CRM."

"It could be less complicated for smaller organizations."

"Microsoft Dynamics CRM could improve the built-in reports. The ones that are included are pretty generic unless you subscribe to Microsoft BI, which is an extra fee. They should offer the reports without having to purchase a separate subscription for Microsoft BI. However, the reports in Microsoft BI are fantastic."

More Microsoft Dynamics CRM cons

"Oracle needs to improve its support. The major drawback I've observed with Siebel CRM is that Oracle hasn't taken appropriate steps to improve it since 2019. We noticed a steep downfall because Oracle was slow to roll out upgrades like Open UI. By the time these upgrades were available, the market had shifted to cloud solutions, which competitors were already providing much earlier."

"The user interface could be more intuitive and modern. The Oracle Siebel documentation contains many links, and finding specific information takes time."

"The tool took a lot of time to deploy."

"The UI could be improved by being fully cloud native as this is what our customers are looking for. It would also be great to see what updates are coming up for release and for updates to take place automatically without manual intervention."

"The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system."

"Siebel is not user-friendly."

"It is difficult to set up."

"Siebel CRM can improve as an ERP and for a few corporate business workloads."

More Siebel CRM cons

Pricing and Cost Advice

"The solution is open source and is free. However, it does require a Dynamics 365 subscription."

"We have a three-year ELA with all our Microsoft solutions and often we had to do a true-up which was approximately $1,000,000. Additionally, we pay approximately $2,500 a month for support."

"The cost varies on multiple factors including customization and the number of users."

"The customers that have Microsoft Office 365, the license price is competitive. It is competitive because the next solution above it is Salesforce, which is licensed quite high. The price annually was approximately $55 per user but we did a combination of users with some of them having the higher range of approximately $85."

"My organization pays for the license, and I do not know how much it costs."

"There is a license required to use Microsoft Dynamics CRM."

"Microsoft Dynamics CRM is slightly cheaper than Salesforce today. Pricing for the solution is pretty aggressive in the market."

"The price of the solution is good but could be cheaper."

More Microsoft Dynamics CRM pricing and cost advice

"This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."

"I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."

"The product is expensive."

"Its licensing is yearly."

"The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."

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Top Industries

By visitors reading reviews

Computer Software Company

11%

Financial Services Firm

10%

Government

Manufacturing Company

Financial Services Firm

12%

Computer Software Company

11%

Government

11%

Manufacturing Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	41
Midsize Enterprise	22
Large Enterprise	19

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	1
Large Enterprise	16

Questions from the Community

What do you like most about Microsoft Dynamics CRM?

The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports.

See all answers

What needs improvement with Microsoft Dynamics CRM?

Microsoft Dynamics CRM needs to be improved in the visibility of add-on costs for end users, which can sometimes be tricky. On the reporting side, while there are various tools for reporting, they ...

See all answers

What is your primary use case for Microsoft Dynamics CRM?

I use Microsoft Dynamics CRM in my day-to-day customer management tasks. Our usual use cases for Microsoft Dynamics CRM include task management and sales.

See all answers

What do you like most about Siebel Sales?

Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing...

See all answers

What is your experience regarding pricing and costs for Siebel Sales?

I do not have any information on pricing, setup cost, or licensing.

See all answers

What needs improvement with Siebel Sales?

See all answers

Comparisons

ServiceNow vs Microsoft Dynamics CRM

Compared 18% of the time

SAP CRM vs Microsoft Dynamics CRM

Compared 17% of the time

Salesforce Sales Cloud vs Microsoft Dynamics CRM

Compared 11% of the time

Salesforce Service Cloud vs Microsoft Dynamics CRM

Compared 7% of the time

ServiceNow Customer Service Management vs Microsoft Dynamics CRM

Compared 5% of the time

More Microsoft Dynamics CRM Competitors

Oracle CRM vs Siebel CRM

Compared 17% of the time

SAP CRM vs Siebel CRM

Compared 15% of the time

Salesforce Sales Cloud vs Siebel CRM

Compared 11% of the time

Oracle CX Sales vs Siebel CRM

Compared 8% of the time

Oracle Fusion Service vs Siebel CRM

Compared 7% of the time

More Siebel CRM Competitors

Product Reports

Buyer's Guide

Microsoft Dynamics CRM

October 2025

Download Microsoft Dynamics CRM product report

Buyer's Guide

Siebel CRM

September 2025

Download Siebel CRM product report

Also Known As

Dynamics CRM, MS Dynamics CRM

Siebel Sales

Overview

Microsoft Dynamics CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and customer service processes. With its user-friendly interface and powerful features, it enables organizations to effectively manage their customer interactions and drive business growth.

One of the key features of Microsoft Dynamics CRM is its sales automation capabilities. It allows sales teams to track leads, manage opportunities, and close deals more efficiently. The solution provides a centralized platform for managing customer information, enabling sales representatives to access real-time data and make informed decisions. It also offers tools for forecasting, pipeline management, and sales analytics, helping businesses optimize their sales processes and drive revenue growth.

In addition to sales automation, Microsoft Dynamics CRM offers robust marketing automation features. It enables marketers to create and execute targeted marketing campaigns, track campaign performance, and generate actionable insights. The solution provides tools for lead management, email marketing, social media integration, and customer segmentation, allowing businesses to engage with their customers effectively and drive marketing ROI.

Furthermore, Microsoft Dynamics CRM helps organizations deliver exceptional customer service. It provides a unified view of customer interactions, enabling customer service representatives to deliver personalized and timely support. The solution offers case management, a knowledge base, and self-service portal capabilities, empowering customers to find answers to their queries and resolve issues on their own. It also provides tools for service analytics and reporting, helping businesses identify areas for improvement and enhance customer satisfaction.

Microsoft

Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize their customer-facing activities.

Siebel CRM also provides advanced analytics and reporting capabilities, enabling businesses to gain valuable insights into their customer data and make informed decisions. With its flexible deployment options, including on-premises and cloud-based solutions, Siebel CRM can be tailored to meet the unique needs of any organization.

Oracle

Sample Customers

Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.

Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB

Buyer's Guide

Microsoft Dynamics CRM vs. Siebel CRM

September 2025

Free Report: Microsoft Dynamics CRM vs. Siebel CRM

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