Microsoft Dynamics CRM vs Siebel CRM comparison

Microsoft and Oracle are both solutions in the CRM category. Microsoft is ranked #2 with an average rating of 8.0, while Oracle is ranked #6 with an average rating of 8.4. Microsoft holds a 14.0% mindshare in CRM, compared to Oracle’s 7.5% mindshare. Additionally, 92% of Microsoft users are willing to recommend the solution, compared to 87% of Oracle users who would recommend it.

Microsoft Dynamics CRM

Read 75 Microsoft Dynamics CRM reviews

4,201 Views
4,089 Comparison Views

92% willing to recommend

Siebel CRM

Read 18 Siebel CRM reviews

2,950 Views
2,276 Comparison Views

87% willing to recommend

Microsoft Dynamics CRM

Siebel CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 8, 2024

Siebel CRM and Microsoft Dynamics CRM compete in the customer relationship management category. Microsoft Dynamics CRM has the upper hand due to its modern cloud-based features and flexibility.

Features: Siebel CRM provides extensive customization options, robust data management, and integration with enterprise systems. Microsoft Dynamics CRM includes user-friendly tools, automation capabilities, and seamless integration with Microsoft Office applications.

Room for Improvement: Siebel CRM needs improvements in modernization, architecture updates, and performance speed. Microsoft Dynamics CRM could improve its analytical tools, reporting functions, and adaptability compared to competitors.

Ease of Deployment and Customer Service: Siebel CRM has a complex deployment process and requires specialized technical support. Microsoft Dynamics CRM offers straightforward deployment, better customer service, and ongoing support.

Pricing and ROI: Siebel CRM has higher setup costs but provides long-term value for large enterprises needing intense customization. Microsoft Dynamics CRM, though more costly upfront, offers better ROI due to its ease of use and efficient integration, with a scalable pricing model appealing to a broader range of businesses.

To learn more, read our detailed Microsoft Dynamics CRM vs. Siebel CRM Report (Updated: December 2024).

Buyer's Guide

Microsoft Dynamics CRM vs. Siebel CRM

December 2024

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Categories and Ranking

Microsoft Dynamics CRM

Ranking in CRM

2nd

Ranking in Local Government CRM

1st

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (1st), Marketing Management (2nd), Sales Force Automation (2nd)

Siebel CRM

Ranking in CRM

6th

Ranking in Local Government CRM

3rd

Average Rating

7.8

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2024, in the CRM category, the mindshare of Microsoft Dynamics CRM is 14.0%, down from 14.2% compared to the previous year. The mindshare of Siebel CRM is 7.5%, down from 8.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Arun Srivastav

CEO at Planfirma Technologies Private Limited

Easy to use and integrates well with emails, WhatsApp, and SMS gateways

The most valuable feature of Microsoft Dynamics CRM is the campaign feature. The solution's campaign feature allows you to collate a group of customers and the frequency of email notifications sent to them. You can put an advertising budget for a series of customers, whereby high net-worth individuals will be marketed for high-end products. Low-end customers will be in a different campaign. So, we run campaigns on different sectors of customers. One of the solution's good features is integration because it directly integrates with Microsoft tools. Microsoft Office 365 and Microsoft Teams are built into it. The solution gives a varied network of text and email gateways, which are already integrated and come with the package.

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Shiraz Shah

Unit Head CRM and Customer Engagement Platforms at Allied Bank Limited

Comes with complaint management feature but improvement is needed in UI

The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled manually. With Siebel CRM, we have better integrations and can resolve complaints with a few clicks. When you're in the service industry, tasks matter a lot, especially when you have to access multiple systems to address issues. Being a bank, we currently have around 17 operational systems. It's not feasible to expect users to access them individually to make the necessary changes.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The Outlook calendar has been very helpful for us."

"The flexible design is highly usable, and I have seen time-saving benefits from using this solution."

"The most valuable feature of Microsoft Dynamics CRM has to be its interface...Microsoft Dynamics CRM has a user-friendly platform."

"The most valuable feature of Microsoft Dynamics CRM is the integration with Microsoft Office 365."

"The most valuable feature of Microsoft Dynamics CRM is the flexibility with Microsoft Office 365."

"Microsoft Dynamics is user-friendly and intuitive. It's easy to understand how it works."

"Integration is the best feature of Microsoft Dynamics CRM. It integrates quickly across multiple apps and has a lot of APIs available that you can link to. It's very customizable, so we're able to tailor it to a client's needs."

"I like that Microsoft Dynamics CRM works, and it's been okay. I like that it is a stable solution. My main reason for using it is that it is stable and meets our requirements from a functionality point of view."

More Microsoft Dynamics CRM pros

"Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing complex client requirements. For instance, we successfully implemented a module for email responses, a feature that was not readily available or as robust as other CRM tools. Additionally, Siebel's open UI module allowed us to customize the user interface for one of our clients completely. This customization proved to be a major selling point for our company."

"The solution's order management pack is quite fantastic."

"Due to the many features that are built in from a CRM perspective, it is the best product we have."

"One valuable feature is that certain views can be adjusted as per our requirements, which adds a level of customization that is appreciated."

"Siebel CRM has a strong database model, workflow and integration tools."

"The best thing about the tool is its data model. The underlying data model refers to how the data is stored in databases. We can also experience the ease of developing anything with the tool. We can customize any functionality as per any business challenge."

"The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled manually. With Siebel CRM, we have better integrations and can resolve complaints with a few clicks. When you're in the service industry, tasks matter a lot, especially when you have to access multiple systems to address issues. Being a bank, we currently have around 17 operational systems. It's not feasible to expect users to access them individually to make the necessary changes."

"Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products."

More Siebel CRM pros

Cons

"Overall, the solution could be made to be more user friendly."

"It is difficult to qualify opportunity in Microsoft Dynamics CRM."

"This CRM system needs to be more configurable. Its performance still needs improvement, because its screens hang while querying data. It's also not highly scalable, so scalability also needs improvement."

"Microsoft Dynamics CRM could improve the built-in reports. The ones that are included are pretty generic unless you subscribe to Microsoft BI, which is an extra fee. They should offer the reports without having to purchase a separate subscription for Microsoft BI. However, the reports in Microsoft BI are fantastic."

"The UI and GUI could be improved."

"Microsoft Dynamics CRM can improve by having integration with Slack. Additionally, the solution is incomplete, and we must use other solutions to fulfill our needs."

"The UI/UX needs improvement as it is not intuitive from day one."

"Microsoft Dynamics CRM can improve the integration with the other system. If they have more flexibility to connect with another system it will be more effective."

More Microsoft Dynamics CRM cons

"Oracle needs to improve its support. The major drawback I've observed with Siebel CRM is that Oracle hasn't taken appropriate steps to improve it since 2019. We noticed a steep downfall because Oracle was slow to roll out upgrades like Open UI. By the time these upgrades were available, the market had shifted to cloud solutions, which competitors were already providing much earlier."

"The UI could be improved by being fully cloud native as this is what our customers are looking for. It would also be great to see what updates are coming up for release and for updates to take place automatically without manual intervention."

"The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive."

"The documentation needs to be improved."

"It is difficult to set up."

"The user interface, mobile application, and support could be improved."

"Siebel CRM should improve its UI. Because it's all about the customer experience and how the customer experiences it, the internal customer is more important for CRM than the people handling the company. So, you get frustrated if you don't have a very good user interface and user experience."

"The tool took a lot of time to deploy."

More Siebel CRM cons

Pricing and Cost Advice

"The annual license for Microsoft Dynamics CRM could be reduced, it is expensive."

"My organization pays for the license, and I do not know how much it costs."

"On a scale from one to ten with one being expensive and ten being of great value, I would rate Microsoft Dynamics CRM at six on pricing."

"Microsoft Dynamics CRM is an expensive solution."

"Microsoft Dynamics CRM's price is too high."

"The solution is not expensive."

"The cost depends on a number of factors, so whoever is implementing it will need to take that into consideration before it is done."

"I rate the solution's pricing as a seven out of ten."

More Microsoft Dynamics CRM pricing and cost advice

"This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."

"The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."

"Its licensing is yearly."

"I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."

"The product is expensive."

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

11%

Government

10%

Manufacturing Company

Computer Software Company

18%

Government

13%

Financial Services Firm

13%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Microsoft Dynamics CRM?

The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports.

See all answers

What needs improvement with Microsoft Dynamics CRM?

During a period of time, restoring data and maintaining it could be better in Microsoft Dynamics CRM.

See all answers

What is your primary use case for Microsoft Dynamics CRM?

I use Microsoft Dynamics CRM because of its flexible design.

See all answers

What do you like most about Siebel Sales?

Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing...

See all answers

What is your experience regarding pricing and costs for Siebel Sales?

I do not have any information on pricing, setup cost, or licensing.

See all answers

What needs improvement with Siebel Sales?

Siebel is not user-friendly. There are so many tabs and different features that until it's explained to someone, they will not understand it. A user-friendly tool is supposed to be designed in a wa...

See all answers

Comparisons

SAP CRM vs Microsoft Dynamics CRM

Compared 23% of the time

Salesforce Sales Cloud vs Microsoft Dynamics CRM

Compared 20% of the time

ServiceNow vs Microsoft Dynamics CRM

Compared 17% of the time

Oracle CX Sales vs Microsoft Dynamics CRM

Compared 4% of the time

Salesforce Service Cloud vs Microsoft Dynamics CRM

Compared 3% of the time

More Microsoft Dynamics CRM Competitors

SAP CRM vs Siebel CRM

Compared 18% of the time

Oracle CRM vs Siebel CRM

Compared 15% of the time

Oracle CX Sales vs Siebel CRM

Compared 11% of the time

Pega CRM vs Siebel CRM

Compared 6% of the time

NetSuite CRM+ vs Siebel CRM

Compared 5% of the time

More Siebel CRM Competitors

Product Reports

Buyer's Guide

Microsoft Dynamics CRM

December 2024

Download Microsoft Dynamics CRM product report

Buyer's Guide

Siebel CRM

November 2024

Download Siebel CRM product report

Also Known As

Dynamics CRM, MS Dynamics CRM

Siebel Sales

Learn More

Microsoft

Video not available

Oracle

Overview

Microsoft Dynamics CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and customer service processes. With its user-friendly interface and powerful features, it enables organizations to effectively manage their customer interactions and drive business growth.

One of the key features of Microsoft Dynamics CRM is its sales automation capabilities. It allows sales teams to track leads, manage opportunities, and close deals more efficiently. The solution provides a centralized platform for managing customer information, enabling sales representatives to access real-time data and make informed decisions. It also offers tools for forecasting, pipeline management, and sales analytics, helping businesses optimize their sales processes and drive revenue growth.

In addition to sales automation, Microsoft Dynamics CRM offers robust marketing automation features. It enables marketers to create and execute targeted marketing campaigns, track campaign performance, and generate actionable insights. The solution provides tools for lead management, email marketing, social media integration, and customer segmentation, allowing businesses to engage with their customers effectively and drive marketing ROI.

Furthermore, Microsoft Dynamics CRM helps organizations deliver exceptional customer service. It provides a unified view of customer interactions, enabling customer service representatives to deliver personalized and timely support. The solution offers case management, a knowledge base, and self-service portal capabilities, empowering customers to find answers to their queries and resolve issues on their own. It also provides tools for service analytics and reporting, helping businesses identify areas for improvement and enhance customer satisfaction.

Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize their customer-facing activities.

Siebel CRM also provides advanced analytics and reporting capabilities, enabling businesses to gain valuable insights into their customer data and make informed decisions. With its flexible deployment options, including on-premises and cloud-based solutions, Siebel CRM can be tailored to meet the unique needs of any organization.

Sample Customers

Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.

Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB

Buyer's Guide

Microsoft Dynamics CRM vs. Siebel CRM

December 2024

Free Report: Microsoft Dynamics CRM vs. Siebel CRM

Find out what your peers are saying about Microsoft Dynamics CRM vs. Siebel CRM and other solutions. Updated: December 2024.

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