Microsoft Dynamics CRM vs Siebel CRM comparison

Microsoft and Oracle are both solutions in the CRM category. Microsoft is ranked #2 with an average rating of 8.0, while Oracle is ranked #7 with an average rating of 8.2. Microsoft holds a 11.9% mindshare in CRM, compared to Oracle’s 6.6% mindshare. Additionally, 92% of Microsoft users are willing to recommend the solution, compared to 87% of Oracle users who would recommend it.

Microsoft Dynamics CRM

Read 76 Microsoft Dynamics CRM reviews

3,997 Views
3,912 Comparison Views

92% willing to recommend

Siebel CRM

Read 18 Siebel CRM reviews

2,644 Views
2,115 Comparison Views

87% willing to recommend

Microsoft Dynamics CRM

Siebel CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 12, 2025

Siebel CRM and Microsoft Dynamics CRM compete in the CRM landscape. Based on data comparisons, Microsoft Dynamics CRM seems to have the upper hand due to its superior adaptability and modern features.

Features: Siebel CRM provides robust industry-specific solutions and extensive customization, ideal for complex business processes. It offers great customer engagement tools, a stable system, and excellent workflows. Microsoft Dynamics CRM stands out for its intuitive integration with Microsoft products, advanced analytical tools, and an easy-to-use interface, enhancing user productivity.

Room for Improvement: Siebel CRM could benefit from easing its complex deployment and reducing customization costs. Simplifying its data integration and upgrading UI would also help. Microsoft Dynamics CRM needs to bolster its integration capabilities with non-Microsoft products, improve its campaign management features, and better cater to smaller businesses with diverse pricing structures.

Ease of Deployment and Customer Service: Siebel CRM often requires longer integration periods due to its complex deployment but offers excellent customer support. Microsoft Dynamics CRM provides a more streamlined cloud-based deployment process with seamless integration options and a wider support network that ensures responsive service and easier maintenance.

Pricing and ROI: Siebel CRM generally involves high upfront costs from customization and infrastructure investment, potentially delaying ROI. In contrast, Microsoft Dynamics CRM offers competitive pricing models with scalability, resulting in quicker ROI and lower total cost of ownership. Its flexible pricing caters more efficiently to businesses seeking effective cost management.

To learn more, read our detailed Microsoft Dynamics CRM vs. Siebel CRM Report (Updated: March 2025).

Buyer's Guide

Microsoft Dynamics CRM vs. Siebel CRM

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Dynamics CRM

Ranking in CRM

2nd

Ranking in Local Government CRM

1st

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (1st), Marketing Management (2nd), Sales Force Automation (2nd)

Siebel CRM

Ranking in CRM

7th

Ranking in Local Government CRM

3rd

Average Rating

7.8

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2025, in the CRM category, the mindshare of Microsoft Dynamics CRM is 11.9%, down from 14.2% compared to the previous year. The mindshare of Siebel CRM is 6.6%, down from 7.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Rishabh Chhajer

Head IT at Dhani

Intuitive APIs, customizable design, but dashboards could improve

The most advantageous aspect of Microsoft Dynamics CRM is its periodic updates. Every quarter, Microsoft releases upgrades that address bugs and vulnerabilities. As a company governed by the Reserve Bank of India and SAP security regulations for our stock operations, we conduct periodic reviews of our applications, including Microsoft Dynamics CRM. Whenever we submit an audit report and identify bugs, we reach out to the Microsoft team for assistance. They assure us that the issues will be fixed in the next quarterly release. As a result, we have not experienced any outstanding bugs that have not been recorded or addressed.

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KalpanaSingh

Senior Manager at Credit Suisse

Customizable and flexible but user experience needs enhancement

Siebel is not user-friendly. There are so many tabs and different features that until it's explained to someone, they will not understand it. A user-friendly tool is supposed to be designed in a way where the user can log in and intuitively understand how to use it. People who use it regularly are still confused, and it requires a lot of clicks and is very difficult to navigate. Sometimes it takes a lot of time to reflect the correct information—even when it's updated, you have to refresh it again and again to see the right data.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Microsoft Dynamics CRM is easy to use, the UI is very good, and it has many capabilities."

"The solution is stable."

"I like that Microsoft Dynamics CRM works, and it's been okay. I like that it is a stable solution. My main reason for using it is that it is stable and meets our requirements from a functionality point of view."

"I like the fact that I can keep track of everything I do in relation to my own job."

"The way it effectively works with the array of other Microsoft tools, such as Azure, is valuable. It works very well with the use of data linking and things like that. Overall, it is a great overall tool to have an effective understanding of the transactional background of each of our customers."

"The Outlook calendar has been very helpful for us."

"The most valuable feature of Microsoft Dynamics CRM is the integration with Microsoft Office 365."

"It integrates well with other Microsoft products."

More Microsoft Dynamics CRM pros

"Siebel CRM is the number one CRM product in the world."

"Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system."

"The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled manually. With Siebel CRM, we have better integrations and can resolve complaints with a few clicks. When you're in the service industry, tasks matter a lot, especially when you have to access multiple systems to address issues. Being a bank, we currently have around 17 operational systems. It's not feasible to expect users to access them individually to make the necessary changes."

"It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want."

"Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing complex client requirements. For instance, we successfully implemented a module for email responses, a feature that was not readily available or as robust as other CRM tools. Additionally, Siebel's open UI module allowed us to customize the user interface for one of our clients completely. This customization proved to be a major selling point for our company."

"The best thing about the tool is its data model. The underlying data model refers to how the data is stored in databases. We can also experience the ease of developing anything with the tool. We can customize any functionality as per any business challenge."

"The solution is scalable."

"The flexibility is very good."

More Siebel CRM pros

Cons

"The integration capability with other systems could be improved, particularly the Lead Generation system."

"The solution should improve the user experience in the process of creating and activating offers."

"It could be less complicated for smaller organizations."

"This is a good tool, but if you don't have experience using a CRM solution, there are a lot of things you'll need to learn. This tool needs to be more user-friendly."

"We had to do some customizations on top and it got a bit cumbersome."

"Microsoft Dynamics CRM would be far superior if it had an analytical dashboard and AI-based systems."

"A built-in automation engine to automate parts of workflows would be beneficial. That's the feature I'd be most happy to see expanded. It's currently tagged as simple automation, but I'd love some predictive capability."

"The price of Microsoft Dynamics CRM could improve."

More Microsoft Dynamics CRM cons

"The solution itself is very heavy."

"It is difficult to set up."

"Oracle needs to improve its support. The major drawback I've observed with Siebel CRM is that Oracle hasn't taken appropriate steps to improve it since 2019. We noticed a steep downfall because Oracle was slow to roll out upgrades like Open UI. By the time these upgrades were available, the market had shifted to cloud solutions, which competitors were already providing much earlier."

"Siebel CRM should improve its UI. Because it's all about the customer experience and how the customer experiences it, the internal customer is more important for CRM than the people handling the company. So, you get frustrated if you don't have a very good user interface and user experience."

"The documentation needs to be improved."

"Currently, Siebel CRM is not helping the agent provide faster feedback to the customer."

"The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive."

"The UI could be improved by being fully cloud native as this is what our customers are looking for. It would also be great to see what updates are coming up for release and for updates to take place automatically without manual intervention."

More Siebel CRM cons

Pricing and Cost Advice

"Microsoft Dynamics CRM is an expensive solution."

"Microsoft Dynamics CRM is very affordable if you use the yearly subscription."

"The customers that have Microsoft Office 365, the license price is competitive. It is competitive because the next solution above it is Salesforce, which is licensed quite high. The price annually was approximately $55 per user but we did a combination of users with some of them having the higher range of approximately $85."

"There is a license required to use Microsoft Dynamics CRM."

"The annual license for Microsoft Dynamics CRM could be reduced, it is expensive."

"On a scale from one to ten with one being expensive and ten being of great value, I would rate Microsoft Dynamics CRM at six on pricing."

"Microsoft Dynamics CRM's price is too high."

"The solution is expensive."

More Microsoft Dynamics CRM pricing and cost advice

"Its licensing is yearly."

"The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."

"The product is expensive."

"This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."

"I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Government

11%

Financial Services Firm

11%

Manufacturing Company

Computer Software Company

16%

Government

14%

Financial Services Firm

12%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Microsoft Dynamics CRM?

The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports.

See all answers

What needs improvement with Microsoft Dynamics CRM?

Costing might be a reason for concern. It could be an issue for the organization, or maybe not. It's uncertain.

See all answers

What is your primary use case for Microsoft Dynamics CRM?

I use the solution to manage the lead sales pipeline and enable the marketing department to maintain customer data.

See all answers

What do you like most about Siebel Sales?

Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing...

See all answers

What is your experience regarding pricing and costs for Siebel Sales?

I do not have any information on pricing, setup cost, or licensing.

See all answers

What needs improvement with Siebel Sales?

See all answers

Comparisons

SAP CRM vs Microsoft Dynamics CRM

Compared 22% of the time

ServiceNow vs Microsoft Dynamics CRM

Compared 19% of the time

Salesforce Sales Cloud vs Microsoft Dynamics CRM

Compared 17% of the time

Oracle CX Sales vs Microsoft Dynamics CRM

Compared 4% of the time

Salesforce Service Cloud vs Microsoft Dynamics CRM

Compared 4% of the time

More Microsoft Dynamics CRM Competitors

SAP CRM vs Siebel CRM

Compared 18% of the time

Oracle CRM vs Siebel CRM

Compared 16% of the time

Oracle CX Sales vs Siebel CRM

Compared 10% of the time

Pega CRM vs Siebel CRM

Compared 7% of the time

Salesforce Sales Cloud vs Siebel CRM

Compared 5% of the time

More Siebel CRM Competitors

Product Reports

Buyer's Guide

Microsoft Dynamics CRM

March 2025

Download Microsoft Dynamics CRM product report

Buyer's Guide

Siebel CRM

March 2025

Download Siebel CRM product report

Also Known As

Dynamics CRM, MS Dynamics CRM

Siebel Sales

Overview

Microsoft Dynamics CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and customer service processes. With its user-friendly interface and powerful features, it enables organizations to effectively manage their customer interactions and drive business growth.

One of the key features of Microsoft Dynamics CRM is its sales automation capabilities. It allows sales teams to track leads, manage opportunities, and close deals more efficiently. The solution provides a centralized platform for managing customer information, enabling sales representatives to access real-time data and make informed decisions. It also offers tools for forecasting, pipeline management, and sales analytics, helping businesses optimize their sales processes and drive revenue growth.

In addition to sales automation, Microsoft Dynamics CRM offers robust marketing automation features. It enables marketers to create and execute targeted marketing campaigns, track campaign performance, and generate actionable insights. The solution provides tools for lead management, email marketing, social media integration, and customer segmentation, allowing businesses to engage with their customers effectively and drive marketing ROI.

Furthermore, Microsoft Dynamics CRM helps organizations deliver exceptional customer service. It provides a unified view of customer interactions, enabling customer service representatives to deliver personalized and timely support. The solution offers case management, a knowledge base, and self-service portal capabilities, empowering customers to find answers to their queries and resolve issues on their own. It also provides tools for service analytics and reporting, helping businesses identify areas for improvement and enhance customer satisfaction.

Microsoft

Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize their customer-facing activities.

Siebel CRM also provides advanced analytics and reporting capabilities, enabling businesses to gain valuable insights into their customer data and make informed decisions. With its flexible deployment options, including on-premises and cloud-based solutions, Siebel CRM can be tailored to meet the unique needs of any organization.

Oracle

Sample Customers

Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.

Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB

Buyer's Guide

Microsoft Dynamics CRM vs. Siebel CRM

March 2025

Free Report: Microsoft Dynamics CRM vs. Siebel CRM

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