Microsoft Dynamics CRM vs Siebel CRM comparison

Microsoft and Oracle are both solutions in the CRM category. Microsoft is ranked #2 with an average rating of 7.9, while Oracle is ranked #6 with an average rating of 8.4. Microsoft holds a 14.1% mindshare in CRM, compared to Oracle’s 7.1% mindshare. Additionally, 92% of Microsoft users are willing to recommend the solution, compared to 87% of Oracle users who would recommend it.

Microsoft Dynamics CRM

Read 73 Microsoft Dynamics CRM reviews

4,342 Views
4,164 Comparison Views

92% willing to recommend

Siebel CRM

Read 18 Siebel CRM reviews

3,035 Views
2,324 Comparison Views

87% willing to recommend

Microsoft Dynamics CRM

Siebel CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 8, 2024

Siebel CRM and Microsoft Dynamics CRM compete in the customer relationship management category. Microsoft Dynamics CRM has the upper hand due to its modern cloud-based features and flexibility.

Features: Siebel CRM provides extensive customization options, robust data management, and integration with enterprise systems. Microsoft Dynamics CRM includes user-friendly tools, automation capabilities, and seamless integration with Microsoft Office applications.

Room for Improvement: Siebel CRM needs improvements in modernization, architecture updates, and performance speed. Microsoft Dynamics CRM could improve its analytical tools, reporting functions, and adaptability compared to competitors.

Ease of Deployment and Customer Service: Siebel CRM has a complex deployment process and requires specialized technical support. Microsoft Dynamics CRM offers straightforward deployment, better customer service, and ongoing support.

Pricing and ROI: Siebel CRM has higher setup costs but provides long-term value for large enterprises needing intense customization. Microsoft Dynamics CRM, though more costly upfront, offers better ROI due to its ease of use and efficient integration, with a scalable pricing model appealing to a broader range of businesses.

To learn more, read our detailed Microsoft Dynamics CRM vs. Siebel CRM Report (Updated: October 2024).

Buyer's Guide

Microsoft Dynamics CRM vs. Siebel CRM

October 2024

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Helped 816,406 peers since 2012

Categories and Ranking

Microsoft Dynamics CRM

Ranking in CRM

2nd

Ranking in Local Government CRM

1st

Average Rating

7.8

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (1st), Marketing Management (2nd), Sales Force Automation (2nd)

Siebel CRM

Ranking in CRM

6th

Ranking in Local Government CRM

3rd

Average Rating

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2024, in the CRM category, the mindshare of Microsoft Dynamics CRM is 14.1%, down from 14.5% compared to the previous year. The mindshare of Siebel CRM is 7.1%, down from 8.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Arun Srivastav

CEO at Planfirma Technologies Private Limited

Easy to use and integrates well with emails, WhatsApp, and SMS gateways

The most valuable feature of Microsoft Dynamics CRM is the campaign feature. The solution's campaign feature allows you to collate a group of customers and the frequency of email notifications sent to them. You can put an advertising budget for a series of customers, whereby high net-worth individuals will be marketed for high-end products. Low-end customers will be in a different campaign. So, we run campaigns on different sectors of customers. One of the solution's good features is integration because it directly integrates with Microsoft tools. Microsoft Office 365 and Microsoft Teams are built into it. The solution gives a varied network of text and email gateways, which are already integrated and come with the package.

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Shiraz Shah

Unit Head CRM and Customer Engagement Platforms at Allied Bank Limited

Comes with complaint management feature but improvement is needed in UI

The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled manually. With Siebel CRM, we have better integrations and can resolve complaints with a few clicks. When you're in the service industry, tasks matter a lot, especially when you have to access multiple systems to address issues. Being a bank, we currently have around 17 operational systems. It's not feasible to expect users to access them individually to make the necessary changes.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature of Microsoft Dynamics CRM is its performance."

"Integration is the best feature of Microsoft Dynamics CRM. It integrates quickly across multiple apps and has a lot of APIs available that you can link to. It's very customizable, so we're able to tailor it to a client's needs."

"My access to Microsoft Dynamics CRM is limited, so I can only access the feature of registering the pipeline and activities. That feature is enough for me to do the job, and is what I find most valuable in the solution."

"It integrates well with other Microsoft products."

"Microsoft Dynamics CRM brings the most value in terms of its ease of implementation."

"The most valuable feature of Microsoft Dynamics CRM is the integration with Microsoft Office 365."

"The most valuable feature is the reporting tab."

"The control that we have of a process and the ability to have everything recorded from the beginning to the end of the process have been the most valuable features."

More Microsoft Dynamics CRM pros

"The solution's order management pack is quite fantastic."

"Siebel CRM is the number one CRM product in the world."

"One valuable feature is that certain views can be adjusted as per our requirements, which adds a level of customization that is appreciated."

"Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing complex client requirements. For instance, we successfully implemented a module for email responses, a feature that was not readily available or as robust as other CRM tools. Additionally, Siebel's open UI module allowed us to customize the user interface for one of our clients completely. This customization proved to be a major selling point for our company."

"The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled manually. With Siebel CRM, we have better integrations and can resolve complaints with a few clicks. When you're in the service industry, tasks matter a lot, especially when you have to access multiple systems to address issues. Being a bank, we currently have around 17 operational systems. It's not feasible to expect users to access them individually to make the necessary changes."

"Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals."

"Siebel CRM is used for distributing information between systems, trouble ticketing, and case management."

"The best thing about the tool is its data model. The underlying data model refers to how the data is stored in databases. We can also experience the ease of developing anything with the tool. We can customize any functionality as per any business challenge."

More Siebel CRM pros

Cons

"One area for improvement in Microsoft Dynamics CRM is its end user feedback. It's still not that great compared to Salesforce. They also need to improve on the look and feel of the solution, because those are still slightly better on Salesforce."

"The options for customizing Microsoft Dynamics CRM are very limited or highly complex."

"The UI and GUI could be improved."

"Dynamic's management could be improved. The tech management should have better technical capabilities."

"Microsoft Dynamics CRM is not that customizable, you can customize it, but a lot of it is still pre-built in a way that you have a lot of details in there that you don't need."

"The integration capability with other systems could be improved, particularly the Lead Generation system."

"This solution would be easier to use if everything was displayed on one page, to avoid moving from one tab to another tab to add documents or add comments."

"This is a good tool, but if you don't have experience using a CRM solution, there are a lot of things you'll need to learn. This tool needs to be more user-friendly."

More Microsoft Dynamics CRM cons

"Siebel CRM can improve as an ERP and for a few corporate business workloads."

"Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce."

"However, there are areas that this product has not evolved at par with global industry trends, including the UX/UI and cloud capabilities."

"Siebel CRM should improve its UI. Because it's all about the customer experience and how the customer experiences it, the internal customer is more important for CRM than the people handling the company. So, you get frustrated if you don't have a very good user interface and user experience."

"Oracle needs to improve its support. The major drawback I've observed with Siebel CRM is that Oracle hasn't taken appropriate steps to improve it since 2019. We noticed a steep downfall because Oracle was slow to roll out upgrades like Open UI. By the time these upgrades were available, the market had shifted to cloud solutions, which competitors were already providing much earlier."

"The solution itself is very heavy."

"Currently, Siebel CRM is not helping the agent provide faster feedback to the customer."

"The tool took a lot of time to deploy."

More Siebel CRM cons

Pricing and Cost Advice

"Microsoft Dynamics CRM is an expensive solution."

"Microsoft often encourages customers to commit to multi-year enterprise-level agreements, such as three or five-year deals with a minimum commitment of, for example, $200,000 dollars. However, in order to acquire more customers, I believe Microsoft should offer this same rate for one-year commitments for customers who want to experience it."

"Licensing fees are paid on a monthly basis."

"We have a three-year ELA with all our Microsoft solutions and often we had to do a true-up which was approximately $1,000,000. Additionally, we pay approximately $2,500 a month for support."

"Microsoft Dynamics CRM is a little expensive solution."

"The price of the solution is good but could be cheaper."

"The cost depends on a number of factors, so whoever is implementing it will need to take that into consideration before it is done."

"Microsoft Dynamics CRM is an expensive solution. However, most good CRMs are expensive."

More Microsoft Dynamics CRM pricing and cost advice

"Its licensing is yearly."

"The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."

"The product is expensive."

"I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."

"This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

11%

Government

10%

Manufacturing Company

Computer Software Company

17%

Financial Services Firm

13%

Government

13%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Microsoft Dynamics CRM?

The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports.

See all answers

What needs improvement with Microsoft Dynamics CRM?

The UI/UX needs improvement as it is not intuitive from day one. It becomes intuitive once learned, however, it should be less complex initially.

See all answers

What is your primary use case for Microsoft Dynamics CRM?

The use cases are for HR management, resource management, project insight, and timesheet management. It is mostly connected with people and resource management.

See all answers

What do you like most about Siebel Sales?

Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing...

See all answers

What is your experience regarding pricing and costs for Siebel Sales?

I do not have any information on pricing, setup cost, or licensing.

See all answers

What needs improvement with Siebel Sales?

Siebel is not user-friendly. There are so many tabs and different features that until it's explained to someone, they will not understand it. A user-friendly tool is supposed to be designed in a wa...

See all answers

Comparisons

SAP CRM vs Microsoft Dynamics CRM

Compared 23% of the time

Salesforce Sales Cloud vs Microsoft Dynamics CRM

Compared 21% of the time

ServiceNow vs Microsoft Dynamics CRM

Compared 16% of the time

Oracle CX Sales vs Microsoft Dynamics CRM

Compared 4% of the time

monday.com vs Microsoft Dynamics CRM

Compared 3% of the time

More Microsoft Dynamics CRM Competitors

SAP CRM vs Siebel CRM

Compared 18% of the time

Oracle CRM vs Siebel CRM

Compared 14% of the time

Oracle CX Sales vs Siebel CRM

Compared 11% of the time

Pega CRM vs Siebel CRM

Compared 6% of the time

NetSuite CRM+ vs Siebel CRM

Compared 4% of the time

More Siebel CRM Competitors

Product Reports

Buyer's Guide

Microsoft Dynamics CRM

November 2024

Download Microsoft Dynamics CRM product report

Buyer's Guide

Siebel CRM

October 2024

Download Siebel CRM product report

Also Known As

Dynamics CRM, MS Dynamics CRM

Siebel Sales

Learn More

Microsoft

Video not available

Oracle

Overview

Microsoft Dynamics CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and customer service processes. With its user-friendly interface and powerful features, it enables organizations to effectively manage their customer interactions and drive business growth.

One of the key features of Microsoft Dynamics CRM is its sales automation capabilities. It allows sales teams to track leads, manage opportunities, and close deals more efficiently. The solution provides a centralized platform for managing customer information, enabling sales representatives to access real-time data and make informed decisions. It also offers tools for forecasting, pipeline management, and sales analytics, helping businesses optimize their sales processes and drive revenue growth.

In addition to sales automation, Microsoft Dynamics CRM offers robust marketing automation features. It enables marketers to create and execute targeted marketing campaigns, track campaign performance, and generate actionable insights. The solution provides tools for lead management, email marketing, social media integration, and customer segmentation, allowing businesses to engage with their customers effectively and drive marketing ROI.

Furthermore, Microsoft Dynamics CRM helps organizations deliver exceptional customer service. It provides a unified view of customer interactions, enabling customer service representatives to deliver personalized and timely support. The solution offers case management, a knowledge base, and self-service portal capabilities, empowering customers to find answers to their queries and resolve issues on their own. It also provides tools for service analytics and reporting, helping businesses identify areas for improvement and enhance customer satisfaction.

Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize their customer-facing activities.

Siebel CRM also provides advanced analytics and reporting capabilities, enabling businesses to gain valuable insights into their customer data and make informed decisions. With its flexible deployment options, including on-premises and cloud-based solutions, Siebel CRM can be tailored to meet the unique needs of any organization.

Sample Customers

Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.

Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB

Buyer's Guide

Microsoft Dynamics CRM vs. Siebel CRM

October 2024

Free Report: Microsoft Dynamics CRM vs. Siebel CRM

Find out what your peers are saying about Microsoft Dynamics CRM vs. Siebel CRM and other solutions. Updated: October 2024.

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