Oracle Fusion Service vs Siebel CRM comparison

Oracle Fusion Service and Siebel CRM are both solutions in the CRM category. Oracle Fusion Service is ranked #10 with an average rating of 8.3, while Siebel CRM is ranked #6 with an average rating of 8.4. Oracle Fusion Service holds a 1.3% mindshare in CRM, compared to Siebel CRM’s 7.5% mindshare. Additionally, 90% of Oracle Fusion Service users are willing to recommend the solution, compared to 87% of Siebel CRM users who would recommend it.

Oracle Fusion Service

Read 31 Oracle Fusion Service reviews

1,195 Views
505 Comparison Views

90% willing to recommend

Siebel CRM

Read 18 Siebel CRM reviews

2,950 Views
2,276 Comparison Views

87% willing to recommend

Oracle Fusion Service

Siebel CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 8, 2024

Oracle Fusion Service and Siebel CRM compete in the CRM solutions category. Oracle Fusion Service has an upper hand in pricing and customer support while Siebel CRM edges out in feature robustness.

Features: Oracle Fusion Service offers integration capabilities, real-time analytics, and cost-effectiveness during setup. Siebel CRM provides comprehensive functionality, scalability, and a wide range of tools.

Room for Improvement: Oracle Fusion Service shows limitations in customization, performance issues, and flexibility. Siebel CRM faces complexity, system update challenges, and a high learning curve.

Ease of Deployment and Customer Service: Oracle Fusion Service is known for straightforward cloud deployment and accessible customer support. Siebel CRM involves intricate deployment with extensive on-premises involvement, though it has consistent support.

Pricing and ROI: Oracle Fusion Service is cost-effective, offering immediate financial benefits with a favorable ROI. Siebel CRM requires a higher initial investment but assures substantial long-term returns as features are used to their fullest potential.

To learn more, read our detailed Oracle Fusion Service vs. Siebel CRM Report (Updated: December 2024).

Buyer's Guide

Oracle Fusion Service vs. Siebel CRM

December 2024

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Categories and Ranking

Oracle Fusion Service

Ranking in CRM

10th

Average Rating

8.6

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (3rd), Marketing Management (7th)

Siebel CRM

Ranking in CRM

6th

Average Rating

7.8

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

Local Government CRM (3rd)

Mindshare comparison

As of December 2024, in the CRM category, the mindshare of Oracle Fusion Service is 1.3%, down from 2.2% compared to the previous year. The mindshare of Siebel CRM is 7.5%, down from 8.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Hitesh Kunchakuri

Associate Consultant at University of California at Davis

A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business

There are multiple options in the product that are improving quarterly by considering the user feedback Oracle receives from its multiple clients. I am not exactly sure about the improvements made in the product since I have not been working with the solution for the past four to six months. The area where employees' personal and contact information is called the person management section in the HR module of Oracle Fusion Service, has shortcomings where improvements are required. Sometimes, there are some issues with the areas around national identifiers in the product, so our company has to add multiple national identifiers. Though a person from the USA works in some other country, and that person has every valid document of the residing country, the product sometimes gives some trouble to access the information. The product's option to upload payroll data doesn't work seamlessly. It would be great if there was an option to do internal calculations in the product since sometimes, in our company, we have to calculate all the fields manually in Excel and then upload them in the application.

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Shiraz Shah

Unit Head CRM and Customer Engagement Platforms at Allied Bank Limited

Comes with complaint management feature but improvement is needed in UI

The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled manually. With Siebel CRM, we have better integrations and can resolve complaints with a few clicks. When you're in the service industry, tasks matter a lot, especially when you have to access multiple systems to address issues. Being a bank, we currently have around 17 operational systems. It's not feasible to expect users to access them individually to make the necessary changes.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It offers a seamless experience with quick deployment—eliminating prolonged implementation and installation processes."

"The product's most valuable feature is an efficient fusion of finance and HR modules."

"Oracle Fusion Service offers good efficiency."

"Oracle Service Cloud could improve the integration for older platforms."

"Previously, my clients used a smaller ERP system, not a major one. However, they have now transitioned to Oracle, which provides them with a more extensive range of options. Unlike before, it's now an integrated system that covers various aspects, including finance, supply chain management, and other functionalities."

"Oracle offers a wide range of applications, each capable of delivering significant value to our business."

"The solution is easy to learn."

"The most valuable feature of the solution is that a company can maintain all of its HR data without any issues."

More Oracle Fusion Service pros

"Siebel CRM has a strong database model, workflow and integration tools."

"The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled manually. With Siebel CRM, we have better integrations and can resolve complaints with a few clicks. When you're in the service industry, tasks matter a lot, especially when you have to access multiple systems to address issues. Being a bank, we currently have around 17 operational systems. It's not feasible to expect users to access them individually to make the necessary changes."

"It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want."

"Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing complex client requirements. For instance, we successfully implemented a module for email responses, a feature that was not readily available or as robust as other CRM tools. Additionally, Siebel's open UI module allowed us to customize the user interface for one of our clients completely. This customization proved to be a major selling point for our company."

"One valuable feature is that certain views can be adjusted as per our requirements, which adds a level of customization that is appreciated."

"Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals."

"The best thing about the tool is its data model. The underlying data model refers to how the data is stored in databases. We can also experience the ease of developing anything with the tool. We can customize any functionality as per any business challenge."

"Due to the many features that are built in from a CRM perspective, it is the best product we have."

More Siebel CRM pros

Cons

"The product's option to upload payroll data doesn't work seamlessly."

"Lacks the ability to deploy custom code for customization."

"The solution’s reporting could be improved."

"The user experience has to be much better."

"The UI experience needs refinement to enhance user-friendliness."

"Oracle changed the means by which users are created in the system. I would like this to be easier to implement."

"The user interface and user experience (UI/UX) need significant improvement, especially in the older on-premises versions."

"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."

More Oracle Fusion Service cons

"Currently, Siebel CRM is not helping the agent provide faster feedback to the customer."

"Siebel is not user-friendly."

"The user interface, mobile application, and support could be improved."

"Siebel CRM should improve its UI. Because it's all about the customer experience and how the customer experiences it, the internal customer is more important for CRM than the people handling the company. So, you get frustrated if you don't have a very good user interface and user experience."

"The solution itself is very heavy."

"The tool took a lot of time to deploy."

"Siebel CRM can improve as an ERP and for a few corporate business workloads."

"It is difficult to set up."

More Siebel CRM cons

Pricing and Cost Advice

"The product has average pricing."

"There are no extra licenses, everything is included in the subscription, and the price is fixed."

"Oracle Fusion Service is more expensive than Workday."

"Oracle Fusion Service is a cheap and flexible solution."

"Oracle's pricing is quite high, and this cost can be a significant barrier, especially for smaller companies."

"The tool is reasonably priced."

"Licensing fees are on the higher end and I rate them an eight out of ten."

"This is definitely an expensive product compared to others on the market."

"I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."

"The product is expensive."

"The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."

"This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."

"Its licensing is yearly."

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824,053 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Educational Organization

81%

Computer Software Company

Manufacturing Company

Financial Services Firm

Computer Software Company

18%

Government

13%

Financial Services Firm

13%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Oracle Service Cloud?

The solution is easy to learn.

See all answers

What needs improvement with Oracle Service Cloud?

Some features that require improvement include the location functionality and certain aspects of the CRM. While Oracle is actively working on enhancements, there are nice-to-have features offered b...

See all answers

What is your primary use case for Oracle Service Cloud?

We use the solution as a backend for ERP systems, encompassing various functions such as HR, finance, supply chain, manufacturing, and customer experience (CX) management.

See all answers

What do you like most about Siebel Sales?

Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing...

See all answers

What is your experience regarding pricing and costs for Siebel Sales?

I do not have any information on pricing, setup cost, or licensing.

See all answers

What needs improvement with Siebel Sales?

Siebel is not user-friendly. There are so many tabs and different features that until it's explained to someone, they will not understand it. A user-friendly tool is supposed to be designed in a wa...

See all answers

Comparisons

Oracle CX Sales vs Oracle Fusion Service

Compared 27% of the time

Salesforce Service Cloud vs Oracle Fusion Service

Compared 18% of the time

Sales Creatio vs Oracle Fusion Service

Compared 16% of the time

More Oracle Fusion Service Competitors

Microsoft Dynamics CRM vs Siebel CRM

Compared 30% of the time

SAP CRM vs Siebel CRM

Compared 18% of the time

Oracle CRM vs Siebel CRM

Compared 15% of the time

Oracle CX Sales vs Siebel CRM

Compared 11% of the time

Salesforce Sales Cloud vs Siebel CRM

Compared 4% of the time

More Siebel CRM Competitors

Product Reports

Buyer's Guide

Oracle Fusion Service

December 2024

Download Oracle Fusion Service product report

Buyer's Guide

Siebel CRM

November 2024

Download Siebel CRM product report

Also Known As

Oracle Service Cloud, Oracle RightNow

Siebel Sales

Learn More

Oracle

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Oracle

Overview

Deliver efficient service outcomes at scale when and where customers engage. Oracle Fusion Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.

Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize their customer-facing activities.

Siebel CRM also provides advanced analytics and reporting capabilities, enabling businesses to gain valuable insights into their customer data and make informed decisions. With its flexible deployment options, including on-premises and cloud-based solutions, Siebel CRM can be tailored to meet the unique needs of any organization.

Sample Customers

Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.

Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB

Buyer's Guide

Oracle Fusion Service vs. Siebel CRM

December 2024

Free Report: Oracle Fusion Service vs. Siebel CRM

Find out what your peers are saying about Oracle Fusion Service vs. Siebel CRM and other solutions. Updated: December 2024.

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