Oracle Fusion Service and Odoo are both comprehensive solutions competing in the business software category. Oracle Fusion Service holds an edge in user satisfaction for pricing and support, while Odoo is favored for its feature-rich functionality, open-source advantages, and customization flexibility.
Features: Oracle Fusion Service offers omni-channel capabilities for enhanced customer interaction, advanced NLP technology for service solutions, and excellent scalability. Odoo is known for its simplicity, vast customization options, and cost-effectiveness, with features such as payroll localization and integration across multiple modules.
Room for Improvement: Oracle Fusion Service could improve B2B customization, user interface, and mobile application functionality. It also needs better integration with older platforms. Odoo's reporting capabilities need enhancement, as well as its POS and CRM modules, and mobile applications. Better API support is also required.
Ease of Deployment and Customer Service: Oracle Fusion Service offers various deployment models, including public and hybrid cloud options, but could improve response times and technical support. Odoo offers similar deployment flexibility, excels in community-driven support, and requires some specialized knowledge for complex implementations.
Pricing and ROI: Oracle Fusion Service is typically more expensive due to its flexible pricing model based on usage and modules, which might not suit smaller companies. Odoo is highly affordable, appealing to small and medium-sized businesses, with low licensing costs and flexible pricing based on user and module selection.
Currently, I manage those tasks independently, which is a significant cost-saving measure for my small business.
Within CRM, I have worked on B2C service and sales extensively.
Technical support from Odoo is available and eager to help.
Sometimes the technical support is knowledgeable and helpful.
Customer service varies as sometimes I receive a good response, and other times I need to escalate issues and involve engineers from Oracle in an OWC session.
I rate the scalability of Odoo as eight to nine out of ten.
Initially, we had ten ERPs, and I have added more since.
Regarding scalability, the solution provides useful configurations that clients can utilize effectively.
Stability is very important because any software that supports your business must be available consistently.
If work continues for a long time without publishing, it tends to get corrupted, requiring deletion and rework from the ground up.
Odoo's documentation needs improvement, as there are areas that are not well-documented.
When dealing with bulk data uploads via a BDI process, some records occasionally fail, requiring me to debug and reprocess them.
Simpler integration capabilities.
It is currently restricted to Groovy scripting.
The pricing for Odoo is affordable, with the solution being significantly cheaper than its competitors like SAP, Microsoft, and Oracle.
I think it's expensive, yet it does not pose a threat, making it costly for my enterprise.
All modules in Odoo are integrated together, providing seamless transitions across various functionalities.
The company has invested in ERP Cloud, and the seeded APIs and VIP features allow for customization using Groovy script.
Based on utilizing Groovy scripts and JavaScript, we can integrate with other external systems.
There is also a focus on maintaining efficiency, and it is a significant time saver.
| Product | Market Share (%) |
|---|---|
| Odoo | 2.2% |
| Oracle Fusion Service | 0.8% |
| Other | 97.0% |
| Company Size | Count |
|---|---|
| Small Business | 28 |
| Midsize Enterprise | 5 |
| Company Size | Count |
|---|---|
| Small Business | 10 |
| Midsize Enterprise | 6 |
| Large Enterprise | 21 |
Odoo is a suite of open source business apps that cover all your company needs: CRM, eCommerce, accounting, inventory, point of sale, project management, etc. Odoo's unique value proposition is to be at the same time very easy to use and fully integrated.
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