Oracle Fusion Service vs Pega CRM comparison

"Oracle's strength lies in swiftly building and deploying enterprise applications globally."

"It offers a seamless experience with quick deployment—eliminating prolonged implementation and installation processes."

"The product's most valuable feature is an efficient fusion of finance and HR modules."

"The most valuable feature of the solution is that a company can maintain all of its HR data without any issues."

"The most valuable feature of the solution is that customers can easily understand it."

"The solution is completely cloud-based and very easy to access from anywhere."

"Oracle Fusion Service offers good efficiency."

"Oracle Fusion's scalability and flexibility are its most valuable features."

"It also reduces the duration per call, and it ensures a first time resolution of the issue."

"The product's deployment phase was easy."

"One of the most valuable features of Pega CRM for our team's productivity is its ease of setup, thanks to its configuration-driven approach."

"We can effortlessly manage the data within it, and it offers ease of use and high flexibility to present the data across various vendors."

"Great flexibility and its locking mechanism enable multiple users to work on the same case seamlessly."

"Pega offers a clear parent-child case relationship that's easily created and maintained. Dependencies can be configured, where reaching a specific stage in a parent case automatically triggers a child task in a child case, while the parent case remains on hold until a certain condition is met before moving forward. This configuration allows multiple users to work on cases in parallel. Many of these settings are readily available within Pega case settings. Overall, Pega's case management is unparalleled compared to other options."

"The solution is very easy to use."

"The case management feature is really valuable."

"Oracle counts users for licensing purposes, regardless of their roles or usage patterns. This process could be better."

"Lacks the ability to deploy custom code for customization."

"The user interface and user experience (UI/UX) need significant improvement, especially in the older on-premises versions."

"We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product."

"Oracle changed the means by which users are created in the system. I would like this to be easier to implement."

"The user experience has to be much better."

"One suggestion I have is to shorten the IT team's response time. When we submit an ASR or similar request, it takes a while to receive a response, and this can be seen as a drawback."

"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."

"The solution has room for improvement around decisional and real-time data analysis."

"The UI should be improved."

"There has been a common acknowledgment among customers that this solution is an expensive tool and they often opt for cheaper tools like Comodo"

"The UI is lagging and needs to be improved."

"Price is always a concern for many organizations. They often think Pega is expensive, and sometimes they don't fully understand the pricing model."

"The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications."

"It would be beneficial to enhance the pricing and support implementation options as they are currently quite expensive."

"They should enable the data-driven streaming feature inside it."

"The tool is reasonably priced."

"There are no extra licenses, everything is included in the subscription, and the price is fixed."

"Oracle Fusion Service is a cheap and flexible solution."

"Oracle Fusion Service is more expensive than Workday."

"The product has average pricing."

"Oracle's pricing is quite high, and this cost can be a significant barrier, especially for smaller companies."

"This is definitely an expensive product compared to others on the market."

"Licensing fees are on the higher end and I rate them an eight out of ten."

"It is expensive."

"We have numerous uses of the solution in our organisation. Almost 72 applications are integrated with Pega CRM, and some of them are shutting down for various reasons including the high licensing costs. There is a strong focus in the market and offices on cost reduction."

"The pricing is on the higher side."