Senior Manager, Siebel Services, Technology Enablement at a consultancy with 10,001+ employees
Real User
Top 5
2024-04-10T06:38:19Z
Apr 10, 2024
The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications. In Siebel CRM, you have complete control over your database, you can do any database-level modifications, and you can create a custom data model within your database, but such functionalities are not available in Pega CRM. The UI and UI level modifications that are available in Siebel CRM with JavaScript within the jQuery framework, which is basically an open UI framework built by Siebel on top of a UI layer, are available in the tool. The level of UI modifications allowed by Siebel CRM is not available in Pega CRM. The aforementioned areas can be considered for improvement in the tool. I would like to see more out-of-the-box adaptors in Pega CRM since it is an area where the tool has certain shortcomings.
There is room for improvement and further enhancement in the stability capabilities. I think there's potential for enhancement in the support system provided. It would be beneficial to enhance the pricing and support implementation options as they are currently quite expensive.
Although I see increased efforts recently, the big issue I have is with the UI, which lags in comparison to its competitors. Pega's competitors have a lot of packages that Pega doesn't have. I'd also like to see direct PDC integration. The way we do it now is almost external but if Pega could add that as a link so you can directly open the PDC, that would be helpful. They also have room to improve when it comes to where you send notifications, email templates or email notifications. Pega needs to provide a lot more libraries that users or developers can add on the fly. Most of the current applications I work on use Pega as a business rules engine. 90% of what we do is integration where we create some REST and SOAP services. When we set up, Pega supplied the URLs and set up the rules. It would be great if they could make available any URL for PDC to help developers so anyone can see who has access to that.
Delivery Manager (Intelligent Business Automation) - Pega at Persistent Systems
Real User
2022-05-11T12:41:11Z
May 11, 2022
For many of the clients, they have a separate system or separate layer of UI and a separate layer of the business rules engine, which Pega has taken care of in the recent releases. The performance is also better. But developers should be properly trained so that the solution is developed properly.
Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.
The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications. In Siebel CRM, you have complete control over your database, you can do any database-level modifications, and you can create a custom data model within your database, but such functionalities are not available in Pega CRM. The UI and UI level modifications that are available in Siebel CRM with JavaScript within the jQuery framework, which is basically an open UI framework built by Siebel on top of a UI layer, are available in the tool. The level of UI modifications allowed by Siebel CRM is not available in Pega CRM. The aforementioned areas can be considered for improvement in the tool. I would like to see more out-of-the-box adaptors in Pega CRM since it is an area where the tool has certain shortcomings.
There is room for improvement and further enhancement in the stability capabilities. I think there's potential for enhancement in the support system provided. It would be beneficial to enhance the pricing and support implementation options as they are currently quite expensive.
Price is always a concern for many organizations. They often think Pega is expensive, and sometimes they don't fully understand the pricing model.
They should enable the data-driven streaming feature inside it.
The UI should be improved. It should be made easier to access.
Although I see increased efforts recently, the big issue I have is with the UI, which lags in comparison to its competitors. Pega's competitors have a lot of packages that Pega doesn't have. I'd also like to see direct PDC integration. The way we do it now is almost external but if Pega could add that as a link so you can directly open the PDC, that would be helpful. They also have room to improve when it comes to where you send notifications, email templates or email notifications. Pega needs to provide a lot more libraries that users or developers can add on the fly. Most of the current applications I work on use Pega as a business rules engine. 90% of what we do is integration where we create some REST and SOAP services. When we set up, Pega supplied the URLs and set up the rules. It would be great if they could make available any URL for PDC to help developers so anyone can see who has access to that.
The solution has room for improvement around decisional and real-time data analysis.
For many of the clients, they have a separate system or separate layer of UI and a separate layer of the business rules engine, which Pega has taken care of in the recent releases. The performance is also better. But developers should be properly trained so that the solution is developed properly.