Director at a tech services company with 201-500 employees
Real User
Top 10
Jan 29, 2024
Pega offers a clear parent-child case relationship that's easily created and maintained. Dependencies can be configured, where reaching a specific stage in a parent case automatically triggers a child task in a child case, while the parent case remains on hold until a certain condition is met before moving forward.
This configuration allows multiple users to work on cases in parallel. Many of these settings are readily available within Pega case settings.
Overall, Pega's case management is unparalleled compared to other options.
Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.
The product's deployment phase was easy.
One of the most valuable features of Pega CRM for our team's productivity is its ease of setup, thanks to its configuration-driven approach.
Pega offers a clear parent-child case relationship that's easily created and maintained. Dependencies can be configured, where reaching a specific stage in a parent case automatically triggers a child task in a child case, while the parent case remains on hold until a certain condition is met before moving forward.
This configuration allows multiple users to work on cases in parallel. Many of these settings are readily available within Pega case settings.
Overall, Pega's case management is unparalleled compared to other options.
We can effortlessly manage the data within it, and it offers ease of use and high flexibility to present the data across various vendors.
The solution is very easy to use.
Great flexibility and its locking mechanism enable multiple users to work on the same case seamlessly.
The most valuable feature is the ability to pull information about the customer on-the-fly so they feel the interaction is more personal.
It also reduces the duration per call, and it ensures a first time resolution of the issue.