Oracle Fusion Service vs Sales Creatio comparison

Oracle and Creatio are both solutions in the CRM category. Oracle is ranked #10 with an average rating of 8.3, while Creatio is ranked #24 with an average rating of 9.0. Oracle holds a 1.3% mindshare in CRM, compared to Creatio’s 0.8% mindshare. Additionally, 90% of Oracle users are willing to recommend the solution, compared to 100% of Creatio users who would recommend it.

Oracle Fusion Service

Read 31 Oracle Fusion Service reviews

1,195 Views
505 Comparison Views

90% willing to recommend

Sales Creatio

Read 8 Sales Creatio reviews

392 Views
306 Comparison Views

100% willing to recommend

Oracle Fusion Service

Sales Creatio

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Oracle Fusion Service and Sales Creatio are competing in the customer relationship management solutions category. Oracle Fusion Service appears to have the upper hand in integration and support, while Sales Creatio is noted for its flexibility and feature set, adding value through its cost-effectiveness.

Features: Oracle Fusion Service provides robust integration capabilities, advanced analytics, and automated workflows, ideal for complex organizations. Sales Creatio offers customization potential, intuitive design, and collaborative tools catering to dynamic business environments.

Room for Improvement: Oracle Fusion Service could enhance its user interface and reduce its complexity for non-technical users. Further development in mobile accessibility and feature-rich dashboards may benefit users. Sales Creatio might improve its scalability, offer deeper integration options with third-party applications, and provide more advanced reporting features.

Ease of Deployment and Customer Service: Oracle Fusion Service employs a structured deployment process with extensive support resources focused on reliability, suitable for larger enterprises. Sales Creatio presents a more agile deployment approach, enabling quick implementation and strong customer engagement, making it suitable for rapidly evolving business scenarios.

Pricing and ROI: Oracle Fusion Service involves a higher initial setup cost but offers long-term benefits through scalability and integration. Sales Creatio provides a lower initial cost and focuses on immediate ROI, with rapid deployment and operational efficiency, making it attractive for organizations seeking flexible CRM options.

To learn more, read our detailed Oracle Fusion Service vs. Sales Creatio Report (Updated: December 2024).

Buyer's Guide

Oracle Fusion Service vs. Sales Creatio

December 2024

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Categories and Ranking

Oracle Fusion Service

Ranking in CRM

10th

Average Rating

8.6

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (3rd), Marketing Management (7th)

Sales Creatio

Ranking in CRM

24th

Average Rating

9.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Sales Force Automation (8th)

Mindshare comparison

As of December 2024, in the CRM category, the mindshare of Oracle Fusion Service is 1.3%, down from 2.2% compared to the previous year. The mindshare of Sales Creatio is 0.8%, down from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Hitesh Kunchakuri

Associate Consultant at University of California at Davis

A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business

There are multiple options in the product that are improving quarterly by considering the user feedback Oracle receives from its multiple clients. I am not exactly sure about the improvements made in the product since I have not been working with the solution for the past four to six months. The area where employees' personal and contact information is called the person management section in the HR module of Oracle Fusion Service, has shortcomings where improvements are required. Sometimes, there are some issues with the areas around national identifiers in the product, so our company has to add multiple national identifiers. Though a person from the USA works in some other country, and that person has every valid document of the residing country, the product sometimes gives some trouble to access the information. The product's option to upload payroll data doesn't work seamlessly. It would be great if there was an option to do internal calculations in the product since sometimes, in our company, we have to calculate all the fields manually in Excel and then upload them in the application.

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HaroldBusby

Senior Sales Manager at Sales Informatics

Offers agility and how quickly it can be modified to meet the workflows of any organization

The biggest area of improvement for me is the mobile app. Creatio has moved towards this composable architecture and user interface, and it looks good and works well on a laptop or tablet. But the mobile app could be improved. Only half of the mobile app uses the new architecture, and I believe their roadmap is to fully update it so there's a consistent user interface throughout the mobile app. Some of it uses the older Creatio technology, some of it's newer, and I think they're aiming to have it fully updated sometime in the second quarter. That will be a big jump. It supports the remote sales team, but it could be a lot better. Creatio needs to move the mobile app update higher on its priority list. We can see a difference when we look at other mobile CRM solutions out there – Creatio's mobile app isn't as fresh as other parts of the application. The other area I'd like to see Creatio improve – is the development of a robust field service application or enhancement to their existing Service Creatio module. It should be a separate product called Creatio Field Service. Field service is important because it addresses the large number of workers out there who aren't desk-bound, and that really corresponds with the mobile app improvements.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Oracle Fusion Service offers good efficiency."

"It supports various APIs and connectors, enabling seamless communication with other systems, including both Oracle products and third-party applications."

"It has provided a faster turnaround time. We were able to automate a number of transactional tasks and return that extra time to taking care of customers."

"Oracle offers a wide range of applications, each capable of delivering significant value to our business."

"The solution is completely cloud-based and very easy to access from anywhere."

"The most valuable feature of the solution is that a company can maintain all of its HR data without any issues."

"The most valuable feature of the solution is that customers can easily understand it."

"Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice."

More Oracle Fusion Service pros

"Intuitive, low-code CRM platform that's easy to integrate and use."

"Each step of the customer journey is recorded by certain metrics and KPIs. If you want to do a lot deeper dive with Excel pivot tables or third-party analytics tools like Qlik or Tableau, that's an option."

"There's not a single CRM out there that is quite as flexible as Creatio CRM."

"It provides a customizable platform that enables companies to safely store and recognize customer data, as well as connect multiple channels and other related services."

"Its configurability in terms of being able to change screens and fields and create workflows that are compatible with our business objectives is most valuable."

"I like Creatio's workflows, automation, and no-code features that we can update as we wish."

"With Sales Creatio, you can have a customer service review, and it is GDPR compliant."

Cons

"The dependency on the dollar makes these products more costly during disruptions in currency parity, especially in countries like Pakistan."

"The vendor must provide a user-friendly mobile application."

"The product's option to upload payroll data doesn't work seamlessly."

"Oracle Service Cloud could improve the integration for older platforms."

"Oracle changed the means by which users are created in the system. I would like this to be easier to implement."

"Lacks the ability to deploy custom code for customization."

"One suggestion I have is to shorten the IT team's response time. When we submit an ASR or similar request, it takes a while to receive a response, and this can be seen as a drawback."

"We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product."

More Oracle Fusion Service cons

"Sales Creatio should include better customizations."

"On the sales side, I would like to see a CPQ product, and on the services side, I'd like to see more of a field service automation feature."

"To benefit from this software you need to have somebody dedicated to customizing the features you're looking for and, to be honest, I do not have time to focus only on that."

"The biggest area of improvement for me is the mobile app. Creatio has moved towards this composable architecture and user interface, and it looks good and works well on a laptop or tablet. But the mobile app could be improved."

"Out of the box connectors are great, but the ability of what is there versus other CRMs is limited."

"Creatio's mobile app could be more intuitive."

"There is still some room for improvement in the overall look and feel of the software."

"The marketing feature needs to be improved. Documentation on their website, or their knowledge base, also needs expansion and improvement."

Pricing and Cost Advice

"Licensing fees are on the higher end and I rate them an eight out of ten."

"The tool is reasonably priced."

"Oracle Fusion Service is a cheap and flexible solution."

"Oracle Fusion Service is more expensive than Workday."

"There are no extra licenses, everything is included in the subscription, and the price is fixed."

"Oracle's pricing is quite high, and this cost can be a significant barrier, especially for smaller companies."

"The product has average pricing."

"This is definitely an expensive product compared to others on the market."

"Sales Creatio's enterprise version is $60 per user per month. Other leaders in the Gartner Magic Quadrant for sales automation, such as SAP, Microsoft, Salesforce, and Oracle, are about $150 to $200 a month, and Creatio is $60."

"Pricing for this solution is more affordable than Salesforce, and the costs are upfront."

"Compared to Salesforce and other applications, Sales Creatio is a cost-effective solution."

"Creatio's most basic plan, which has Growth, Enterprise, and Ultimate, I use the Enterprise version. It's a fully-featured CRM that includes sales, marketing, and service, along with the studio product."

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824,053 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Educational Organization

81%

Computer Software Company

Manufacturing Company

Financial Services Firm

Manufacturing Company

21%

Computer Software Company

17%

Financial Services Firm

11%

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Oracle Service Cloud?

The solution is easy to learn.

See all answers

What needs improvement with Oracle Service Cloud?

Some features that require improvement include the location functionality and certain aspects of the CRM. While Oracle is actively working on enhancements, there are nice-to-have features offered b...

See all answers

What is your primary use case for Oracle Service Cloud?

We use the solution as a backend for ERP systems, encompassing various functions such as HR, finance, supply chain, manufacturing, and customer experience (CX) management.

See all answers

What do you like most about Sales Creatio?

Each step of the customer journey is recorded by certain metrics and KPIs. If you want to do a lot deeper dive with Excel pivot tables or third-party analytics tools like Qlik or Tableau, that's an...

See all answers

What is your experience regarding pricing and costs for Sales Creatio?

Compared to Salesforce and other applications, Sales Creatio is a cost-effective solution. The fact that the solution is from an East European company makes it cheaper because of labor arbitrage. O...

See all answers

What needs improvement with Sales Creatio?

See all answers

Comparisons

Siebel CRM vs Oracle Fusion Service

Compared 40% of the time

Oracle CX Sales vs Oracle Fusion Service

Compared 27% of the time

Salesforce Service Cloud vs Oracle Fusion Service

Compared 18% of the time

More Oracle Fusion Service Competitors

QuickBase vs Sales Creatio

Compared 44% of the time

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Product Reports

Buyer's Guide

Oracle Fusion Service

December 2024

Download Oracle Fusion Service product report

Buyer's Guide

Sales Creatio

November 2024

Download Sales Creatio product report

Also Known As

Oracle Service Cloud, Oracle RightNow

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Learn More

Oracle

Creatio

Overview

Deliver efficient service outcomes at scale when and where customers engage. Oracle Fusion Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.

Sales Automation Software to accelerate the complete sales cycle — from lead to repeat sales

Sales Creatio is a cloud CRM system for comprehensive sales force automation from lead management to large enterprise sales. Employ out-of-the-box reference processes to manage the entire sales cycle! The product guides users through the entire sales process from the initial communication with a customer to the closed deal. Sales Creatio combines AI with leading UX to accelerate user adoption.

Sample Customers

Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.

ABLV Bank, Pelco, Heinz, Bayer, Century21, Allianz, ABB, Tele2, ABLV, Yandex, Pepsico, PSA Peugeot Citroen, Fiscale, Mitsubishi Electric, Vivino

Buyer's Guide

Oracle Fusion Service vs. Sales Creatio

December 2024

Free Report: Oracle Fusion Service vs. Sales Creatio

Find out what your peers are saying about Oracle Fusion Service vs. Sales Creatio and other solutions. Updated: December 2024.

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