Oracle CX Sales vs Sales Creatio comparison

Oracle and Creatio are both solutions in the CRM category. Oracle is ranked #17 with an average rating of 7.6, while Creatio is ranked #24 with an average rating of 9.0. Oracle holds a 2.8% mindshare in CRM, compared to Creatio’s 0.7% mindshare. Additionally, 86% of Oracle users are willing to recommend the solution, compared to 100% of Creatio users who would recommend it.

Oracle CX Sales

Read 14 Oracle CX Sales reviews

1,254 Views
882 Comparison Views

86% willing to recommend

Sales Creatio

Read 8 Sales Creatio reviews

364 Views
286 Comparison Views

100% willing to recommend

Oracle CX Sales

Sales Creatio

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Sales Creatio and Oracle CX Sales compete in enhancing sales management efficiency. Sales Creatio has an advantage in pricing and support, while Oracle CX Sales stands out with its comprehensive features, making it appealing for those seeking data-driven insights and integration capabilities.

Features: Sales Creatio offers robust process automation, strong customization capabilities, and flexibility for organizations. Oracle CX Sales provides advanced analytics, seamless integration with other Oracle services, and a wide array of features tailored to specific industries, accommodating various sales cycles and roles.

Room for Improvement: Sales Creatio could enhance its analytics tools, improve third-party integrations, and expand its industry-specific solutions. Oracle CX Sales might benefit from simplifying its deployment process, enhancing UI/UX for intuitive navigation, and offering more competitive pricing options for smaller enterprises.

Ease of Deployment and Customer Service: Sales Creatio excels with a simpler deployment process and responsive customer service ideal for rapid onboarding. Oracle CX Sales, despite a more complex deployment, offers seamless integration within the Oracle ecosystem, providing strategic long-term value.

Pricing and ROI: Sales Creatio's lower setup cost ensures quicker ROI, attracting cost-conscious businesses. Oracle CX Sales, though requiring a higher initial investment, promises potential long-term ROI through its scalability and extensive feature set, which may appeal to larger organizations seeking comprehensive solutions.

To learn more, read our detailed Oracle CX Sales vs. Sales Creatio Report (Updated: January 2025).

Buyer's Guide

Oracle CX Sales vs. Sales Creatio

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle CX Sales

Ranking in CRM

17th

Ranking in Sales Force Automation

5th

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Opportunity Management (6th)

Sales Creatio

Ranking in CRM

24th

Ranking in Sales Force Automation

8th

Average Rating

9.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2025, in the CRM category, the mindshare of Oracle CX Sales is 2.8%, down from 3.2% compared to the previous year. The mindshare of Sales Creatio is 0.7%, down from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Uday Kiran B

Senior Analyst at Capgemini

Offers the capability to customize it the way I want, create my own CRM, and create a new closed integration with everything

The best thing is we can customize it. For example, there are some standard procedures in CRM, the opportunity that is standard. Other than that, we can create customized software on a business-to-business basis. So, if I don't want to follow any standard upgrade of CRM, I can customize it the way I want, create my own CRM, and create a new closed integration with everything. I can make my own CRM. The analytics in Oracle CX Sales are good. We can use ODA (Oracle Digital Assistant) to track data. There are some out-of-the-box reports for things like currency exchange data or product lists. These features are there by default. If you need to create new custom reports, it's possible to do so. They've been lagging behind the visual builder recently, but the product has improved.

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HaroldBusby

Senior Sales Manager at Sales Informatics

Offers agility and how quickly it can be modified to meet the workflows of any organization

The biggest area of improvement for me is the mobile app. Creatio has moved towards this composable architecture and user interface, and it looks good and works well on a laptop or tablet. But the mobile app could be improved. Only half of the mobile app uses the new architecture, and I believe their roadmap is to fully update it so there's a consistent user interface throughout the mobile app. Some of it uses the older Creatio technology, some of it's newer, and I think they're aiming to have it fully updated sometime in the second quarter. That will be a big jump. It supports the remote sales team, but it could be a lot better. Creatio needs to move the mobile app update higher on its priority list. We can see a difference when we look at other mobile CRM solutions out there – Creatio's mobile app isn't as fresh as other parts of the application. The other area I'd like to see Creatio improve – is the development of a robust field service application or enhancement to their existing Service Creatio module. It should be a separate product called Creatio Field Service. Field service is important because it addresses the large number of workers out there who aren't desk-bound, and that really corresponds with the mobile app improvements.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Account management is a very good feature. It is conceptualized very well, and we can look at all the projects under one account. The data for those accounts remain there throughout."

"In my experience, the most valuable feature of Oracle CX Sales varies depending on the vertical of the business you're in. Oracle offers industry-specific products tailored to different sectors. However, the sales cycles and methods remain largely consistent across the board."

"The solution integrates well."

"It covers sales very well."

"The analytics features in Oracle CX Sales are good."

"CX Sales is very intuitive - you just have to click a few buttons, and you see everything."

"the Oracle CX Sales Eloqua module is very useful."

"It is stable and scalable, and their support has been very responsive."

More Oracle CX Sales pros

"I like Creatio's workflows, automation, and no-code features that we can update as we wish."

"There's not a single CRM out there that is quite as flexible as Creatio CRM."

"Its configurability in terms of being able to change screens and fields and create workflows that are compatible with our business objectives is most valuable."

"Intuitive, low-code CRM platform that's easy to integrate and use."

"Each step of the customer journey is recorded by certain metrics and KPIs. If you want to do a lot deeper dive with Excel pivot tables or third-party analytics tools like Qlik or Tableau, that's an option."

"With Sales Creatio, you can have a customer service review, and it is GDPR compliant."

"It provides a customizable platform that enables companies to safely store and recognize customer data, as well as connect multiple channels and other related services."

Cons

"Support is very poor."

"The interface of Oracle CX Sales could be more user-friendly."

"It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant."

"They've been lacking in creating customization from scratch and in sales."

"They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them."

"You can get disconnected if you do not have a strong, reliable internet connection."

"The tool must allow developers to check logs."

"They could provide more integrated AI features as part of the platform rather than as a separate offering."

More Oracle CX Sales cons

"The biggest area of improvement for me is the mobile app. Creatio has moved towards this composable architecture and user interface, and it looks good and works well on a laptop or tablet. But the mobile app could be improved."

"On the sales side, I would like to see a CPQ product, and on the services side, I'd like to see more of a field service automation feature."

"Creatio's mobile app could be more intuitive."

"The marketing feature needs to be improved. Documentation on their website, or their knowledge base, also needs expansion and improvement."

"Sales Creatio should include better customizations."

"Out of the box connectors are great, but the ability of what is there versus other CRMs is limited."

"To benefit from this software you need to have somebody dedicated to customizing the features you're looking for and, to be honest, I do not have time to focus only on that."

"There is still some room for improvement in the overall look and feel of the software."

Pricing and Cost Advice

"The product is pricey."

"The price is reasonable."

"The product pricing is reasonable compared to other solutions in the market."

"It's expensive, but worth the money."

"It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing."

"Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product."

"The solution is reasonably priced compared to other tools."

"Compared to Salesforce and other applications, Sales Creatio is a cost-effective solution."

"Sales Creatio's enterprise version is $60 per user per month. Other leaders in the Gartner Magic Quadrant for sales automation, such as SAP, Microsoft, Salesforce, and Oracle, are about $150 to $200 a month, and Creatio is $60."

"Creatio's most basic plan, which has Growth, Enterprise, and Ultimate, I use the Enterprise version. It's a fully-featured CRM that includes sales, marketing, and service, along with the studio product."

"Pricing for this solution is more affordable than Salesforce, and the costs are upfront."

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Manufacturing Company

13%

Government

13%

Financial Services Firm

10%

Manufacturing Company

22%

Computer Software Company

18%

Financial Services Firm

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Oracle CX Sales?

The integration with other systems is easy.

See all answers

What is your experience regarding pricing and costs for Oracle CX Sales?

Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product.

See all answers

What needs improvement with Oracle CX Sales?

Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards bette...

See all answers

What do you like most about Sales Creatio?

Each step of the customer journey is recorded by certain metrics and KPIs. If you want to do a lot deeper dive with Excel pivot tables or third-party analytics tools like Qlik or Tableau, that's an...

See all answers

What is your experience regarding pricing and costs for Sales Creatio?

Compared to Salesforce and other applications, Sales Creatio is a cost-effective solution. The fact that the solution is from an East European company makes it cheaper because of labor arbitrage. O...

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What needs improvement with Sales Creatio?

See all answers

Comparisons

Siebel CRM vs Oracle CX Sales

Compared 30% of the time

Microsoft Dynamics CRM vs Oracle CX Sales

Compared 28% of the time

Salesforce Sales Cloud vs Oracle CX Sales

Compared 25% of the time

Oracle Fusion Service vs Oracle CX Sales

Compared 7% of the time

More Oracle CX Sales Competitors

Oracle Fusion Service vs Sales Creatio

Compared 50% of the time

More Sales Creatio Competitors

Product Reports

Buyer's Guide

Oracle CX Sales

January 2025

Download Oracle CX Sales product report

Buyer's Guide

Sales Creatio

December 2024

Download Sales Creatio product report

Also Known As

Oracle Sales Cloud

No data available

Learn More

Oracle

Creatio

Overview

Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.

The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and adaptive intelligence • A customer data management system to ensure clean, consolidated and complete customer information. With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.

Sales Automation Software to accelerate the complete sales cycle — from lead to repeat sales

Sales Creatio is a cloud CRM system for comprehensive sales force automation from lead management to large enterprise sales. Employ out-of-the-box reference processes to manage the entire sales cycle! The product guides users through the entire sales process from the initial communication with a customer to the closed deal. Sales Creatio combines AI with leading UX to accelerate user adoption.

Sample Customers

Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.

ABLV Bank, Pelco, Heinz, Bayer, Century21, Allianz, ABB, Tele2, ABLV, Yandex, Pepsico, PSA Peugeot Citroen, Fiscale, Mitsubishi Electric, Vivino

Buyer's Guide

Oracle CX Sales vs. Sales Creatio

January 2025

Free Report: Oracle CX Sales vs. Sales Creatio

Find out what your peers are saying about Oracle CX Sales vs. Sales Creatio and other solutions. Updated: January 2025.

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