Oracle CX Sales vs Siebel CRM comparison

Oracle CX Sales and Siebel CRM are both solutions in the CRM category. Oracle CX Sales is ranked #17 with an average rating of 7.6, while Siebel CRM is ranked #6 with an average rating of 8.4. Oracle CX Sales holds a 2.8% mindshare in CRM, compared to Siebel CRM’s 6.8% mindshare. Additionally, 86% of Oracle CX Sales users are willing to recommend the solution, compared to 87% of Siebel CRM users who would recommend it.

Oracle CX Sales

Read 14 Oracle CX Sales reviews

1,254 Views
881 Comparison Views

86% willing to recommend

Siebel CRM

Read 18 Siebel CRM reviews

2,837 Views
2,208 Comparison Views

87% willing to recommend

Oracle CX Sales

Siebel CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 8, 2024

Siebel CRM and Oracle CX Sales are both competitors in the CRM solutions category. Oracle CX Sales seems to have an upper hand due to its advanced analytics and AI-powered features, despite Siebel CRM's advantage in pricing and support.

Features: Siebel CRM offers strong customization capabilities, allowing adaptation to complex business processes and integration with existing systems. Users can tailor workflows to suit specific industry needs. Oracle CX Sales is noted for comprehensive data analytics and predictive capabilities, enhancing insights and decision-making. It includes AI-powered features that set it apart in innovation.

Room for Improvement: Siebel CRM could improve on scalability and simplifying its configuration complexity. Users find its ease of use a challenge. Oracle CX Sales users suggest enhancing mobile functionalities and simplifying navigation. Usability on mobile platforms could be improved.

Ease of Deployment and Customer Service: Siebel CRM deployment is complex, often requiring significant time and resources, yet it is praised for responsive and helpful customer support. Oracle CX Sales provides smoother deployment with its cloud-based approach, reducing time and technical hurdles. Its customer service is timely but seen as less personalized.

Pricing and ROI: Siebel CRM is more cost-effective initially with competitive setup costs appealing to budget-conscious businesses. However, its ROI can be slower due to deployment complexity. Oracle CX Sales requires a higher initial investment but offers faster ROI through enhanced productivity and decision support, meeting expectations for feature-rich solutions.

To learn more, read our detailed Oracle CX Sales vs. Siebel CRM Report (Updated: December 2024).

Buyer's Guide

Oracle CX Sales vs. Siebel CRM

December 2024

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Categories and Ranking

Oracle CX Sales

Ranking in CRM

17th

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Opportunity Management (6th), Sales Force Automation (5th)

Siebel CRM

Ranking in CRM

6th

Average Rating

7.8

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

Local Government CRM (3rd)

Mindshare comparison

As of January 2025, in the CRM category, the mindshare of Oracle CX Sales is 2.8%, down from 3.2% compared to the previous year. The mindshare of Siebel CRM is 6.8%, down from 8.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Uday Kiran B

Senior Analyst at Capgemini

Offers the capability to customize it the way I want, create my own CRM, and create a new closed integration with everything

The best thing is we can customize it. For example, there are some standard procedures in CRM, the opportunity that is standard. Other than that, we can create customized software on a business-to-business basis. So, if I don't want to follow any standard upgrade of CRM, I can customize it the way I want, create my own CRM, and create a new closed integration with everything. I can make my own CRM. The analytics in Oracle CX Sales are good. We can use ODA (Oracle Digital Assistant) to track data. There are some out-of-the-box reports for things like currency exchange data or product lists. These features are there by default. If you need to create new custom reports, it's possible to do so. They've been lagging behind the visual builder recently, but the product has improved.

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Shiraz Shah

Unit Head CRM and Customer Engagement Platforms at Allied Bank Limited

Comes with complaint management feature but improvement is needed in UI

The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled manually. With Siebel CRM, we have better integrations and can resolve complaints with a few clicks. When you're in the service industry, tasks matter a lot, especially when you have to access multiple systems to address issues. Being a bank, we currently have around 17 operational systems. It's not feasible to expect users to access them individually to make the necessary changes.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"the Oracle CX Sales Eloqua module is very useful."

"It covers sales very well."

"In my experience, the most valuable feature of Oracle CX Sales varies depending on the vertical of the business you're in. Oracle offers industry-specific products tailored to different sectors. However, the sales cycles and methods remain largely consistent across the board."

"The analytics features in Oracle CX Sales are good."

"It is stable and scalable, and their support has been very responsive."

"Stability depends on the implementation, but overall, it's quite high."

"The lead and opportunity management features are valuable."

"The integration with other systems is easy."

More Oracle CX Sales pros

"Siebel CRM is the number one CRM product in the world."

"The solution's order management pack is quite fantastic."

"Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals."

"Siebel CRM is used for distributing information between systems, trouble ticketing, and case management."

"The flexibility is very good."

"The best thing about the tool is its data model. The underlying data model refers to how the data is stored in databases. We can also experience the ease of developing anything with the tool. We can customize any functionality as per any business challenge."

"Siebel CRM has a strong database model, workflow and integration tools."

"The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled manually. With Siebel CRM, we have better integrations and can resolve complaints with a few clicks. When you're in the service industry, tasks matter a lot, especially when you have to access multiple systems to address issues. Being a bank, we currently have around 17 operational systems. It's not feasible to expect users to access them individually to make the necessary changes."

More Siebel CRM pros

Cons

"CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes."

"They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them."

"The interface of Oracle CX Sales could be more user-friendly."

"Support is very poor."

"You can get disconnected if you do not have a strong, reliable internet connection."

"They could provide more integrated AI features as part of the platform rather than as a separate offering."

"We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being."

"Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards better UI and UX design coupled with functionalities. Oracle has a tool called VBCS that can help improve the UI. With VBCS, the look and feel of the application can be completely transformed. For example, Oracle CX Sales has been implemented for Ferrari, a top automotive industry player."

More Oracle CX Sales cons

"It is difficult to set up."

"However, there are areas that this product has not evolved at par with global industry trends, including the UX/UI and cloud capabilities."

"The user interface, mobile application, and support could be improved."

"The UI could be improved by being fully cloud native as this is what our customers are looking for. It would also be great to see what updates are coming up for release and for updates to take place automatically without manual intervention."

"Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce."

"The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system."

"The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive."

"The tool took a lot of time to deploy."

More Siebel CRM cons

Pricing and Cost Advice

"It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing."

"The price is reasonable."

"The solution is reasonably priced compared to other tools."

"It's expensive, but worth the money."

"Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product."

"The product pricing is reasonable compared to other solutions in the market."

"The product is pricey."

"I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."

"The product is expensive."

"The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."

"This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."

"Its licensing is yearly."

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Government

13%

Manufacturing Company

12%

Financial Services Firm

10%

Computer Software Company

17%

Government

13%

Financial Services Firm

13%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Oracle CX Sales?

The integration with other systems is easy.

See all answers

What is your experience regarding pricing and costs for Oracle CX Sales?

Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product.

See all answers

What needs improvement with Oracle CX Sales?

Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards bette...

See all answers

What do you like most about Siebel Sales?

Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing...

See all answers

What is your experience regarding pricing and costs for Siebel Sales?

I do not have any information on pricing, setup cost, or licensing.

See all answers

What needs improvement with Siebel Sales?

Siebel is not user-friendly. There are so many tabs and different features that until it's explained to someone, they will not understand it. A user-friendly tool is supposed to be designed in a wa...

See all answers

Comparisons

Microsoft Dynamics CRM vs Oracle CX Sales

Compared 28% of the time

Salesforce Sales Cloud vs Oracle CX Sales

Compared 24% of the time

Oracle Fusion Service vs Oracle CX Sales

Compared 7% of the time

SAP CRM vs Oracle CX Sales

Compared 6% of the time

Sales Creatio vs Oracle CX Sales

Compared 4% of the time

More Oracle CX Sales Competitors

Microsoft Dynamics CRM vs Siebel CRM

Compared 30% of the time

SAP CRM vs Siebel CRM

Compared 18% of the time

Oracle CRM vs Siebel CRM

Compared 17% of the time

Pega CRM vs Siebel CRM

Compared 6% of the time

NetSuite CRM+ vs Siebel CRM

Compared 5% of the time

More Siebel CRM Competitors

Product Reports

Buyer's Guide

Oracle CX Sales

December 2024

Download Oracle CX Sales product report

Buyer's Guide

Siebel CRM

December 2024

Download Siebel CRM product report

Also Known As

Oracle Sales Cloud

Siebel Sales

Learn More

Oracle

Video not available

Oracle

Overview

Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.

The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and adaptive intelligence • A customer data management system to ensure clean, consolidated and complete customer information. With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.

Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize their customer-facing activities.

Siebel CRM also provides advanced analytics and reporting capabilities, enabling businesses to gain valuable insights into their customer data and make informed decisions. With its flexible deployment options, including on-premises and cloud-based solutions, Siebel CRM can be tailored to meet the unique needs of any organization.

Sample Customers

Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.

Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB

Buyer's Guide

Oracle CX Sales vs. Siebel CRM

December 2024

Free Report: Oracle CX Sales vs. Siebel CRM

Find out what your peers are saying about Oracle CX Sales vs. Siebel CRM and other solutions. Updated: December 2024.

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