Oracle CX Sales vs SAP CRM comparison

Oracle and SAP are both solutions in the CRM category. Oracle is ranked #17 with an average rating of 7.6, while SAP is ranked #4 with an average rating of 7.9. Oracle holds a 2.8% mindshare in CRM, compared to SAP’s 11.7% mindshare. Additionally, 86% of Oracle users are willing to recommend the solution, compared to 83% of SAP users who would recommend it.

Oracle CX Sales

Read 14 Oracle CX Sales reviews

1,254 Views
882 Comparison Views

86% willing to recommend

SAP CRM

Read 43 SAP CRM reviews

3,732 Views
3,212 Comparison Views

83% willing to recommend

Oracle CX Sales

SAP CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 12, 2025

SAP CRM and Oracle CX Sales are products within the customer relationship management domain. Oracle CX Sales appears to hold an advantage due to its advanced features, which include intelligent customer insights, predictive analytics, and seamless integration with other Oracle applications.

Features: SAP CRM provides robust integration capabilities, comprehensive sales and service functionality, and customization options. In contrast, Oracle CX Sales emphasizes analytics-driven decisions, providing intelligent customer insights and predictive analytics while ensuring seamless integration with other Oracle application systems.

Room for Improvement: SAP CRM could benefit from enhanced predictive analytics features and a more competitive cloud-based deployment strategy. Meanwhile, Oracle CX Sales could improve its integration ease with non-Oracle systems and enhance personalization aspects of customer support.

Ease of Deployment and Customer Service: SAP CRM offers both on-premise and cloud-based deployment models, noted for their reliability and flexible customization. Oracle CX Sales utilizes a cloud-based approach for faster deployment, although this may lead to integration challenges with non-Oracle systems. SAP CRM often provides more personalized customer support, while Oracle CX Sales offers scalable support accessible through various channels.

Pricing and ROI: SAP CRM tends to offer competitive upfront costs and aims for long-term ROI through an extensive suite of functionalities and strong integration capabilities. Oracle CX Sales, while potentially associated with higher setup costs, promises a significant ROI driven by predictive analytics and data-driven enhancements.

To learn more, read our detailed Oracle CX Sales vs. SAP CRM Report (Updated: January 2025).

Buyer's Guide

Oracle CX Sales vs. SAP CRM

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle CX Sales

Ranking in CRM

17th

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Opportunity Management (6th), Sales Force Automation (5th)

SAP CRM

Ranking in CRM

4th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Local Government CRM (2nd), Marketing Management (4th)

Mindshare comparison

As of January 2025, in the CRM category, the mindshare of Oracle CX Sales is 2.8%, down from 3.2% compared to the previous year. The mindshare of SAP CRM is 11.7%, up from 9.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Uday Kiran B

Senior Analyst at Capgemini

Offers the capability to customize it the way I want, create my own CRM, and create a new closed integration with everything

The best thing is we can customize it. For example, there are some standard procedures in CRM, the opportunity that is standard. Other than that, we can create customized software on a business-to-business basis. So, if I don't want to follow any standard upgrade of CRM, I can customize it the way I want, create my own CRM, and create a new closed integration with everything. I can make my own CRM. The analytics in Oracle CX Sales are good. We can use ODA (Oracle Digital Assistant) to track data. There are some out-of-the-box reports for things like currency exchange data or product lists. These features are there by default. If you need to create new custom reports, it's possible to do so. They've been lagging behind the visual builder recently, but the product has improved.

Read full review

Bruno Spiazzi

Business Process Analyst at Marcopolo SA

Good solution for controlling company processes

Our primary use case for SAP is as a principal company system and it's relatively easy to understand our process in the system. It's quite easy to analyze the configuration and make other operations make custom accounts for the application. In my opinion, it's a good experience I don't have a…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Stability depends on the implementation, but overall, it's quite high."

"The analytics features in Oracle CX Sales are good."

"The solution integrates well."

"The lead and opportunity management features are valuable."

"It covers sales very well."

"CX Sales is very intuitive - you just have to click a few buttons, and you see everything."

"the Oracle CX Sales Eloqua module is very useful."

"Account management is a very good feature. It is conceptualized very well, and we can look at all the projects under one account. The data for those accounts remain there throughout."

More Oracle CX Sales pros

"Compared to other systems, SAP CRM has been reliable, stable, and cost-effective for us."

"It provides innovative ideas for implementation."

"We get very good support from SAP."

"The solution is easy to use."

"SAP is very easy to use."

"The platform is highly scalable."

"Once the lead is matured, you can convert it into an opportunity and you can track it by the opportunity based on the product segment."

"SAP CRM integrates well with SAP ERP which is useful."

More SAP CRM pros

Cons

"They could provide more integrated AI features as part of the platform rather than as a separate offering."

"They've been lacking in creating customization from scratch and in sales."

"Support is very poor."

"The interface of Oracle CX Sales could be more user-friendly."

"It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant."

"Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards better UI and UX design coupled with functionalities. Oracle has a tool called VBCS that can help improve the UI. With VBCS, the look and feel of the application can be completely transformed. For example, Oracle CX Sales has been implemented for Ferrari, a top automotive industry player."

"CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes."

"You can get disconnected if you do not have a strong, reliable internet connection."

More Oracle CX Sales cons

"We would like the coding system within this solution to be more straightforward when carrying out general entry tasks."

"The product is very expensive."

"There is a lot of missing data and data latency issues between the different modules of SAP CRM, which creates a lot of problems."

"They have recently updated their user interface but they should continue to improve upon it in the future. Additionally, overall performance or speed of response times could be better."

"Improvement is needed for SAP CRM's integration with Microsoft Teams and Outlook Its integration with Microsoft collaboration software, including Teams, Outlook, and SharePoint, is not very good. There are issues with synchronization between appointments in CRM and Outlook, as well as challenges with managing contacts, which creates problems."

"It can be a bit more user friendly, to be honest. Sometimes there are too many apps options. It should offer better UX (user experience) to make it easier to navigate and easier to use."

"The solution is expensive."

"The product's pricing could be better."

More SAP CRM cons

Pricing and Cost Advice

"The product is pricey."

"The product pricing is reasonable compared to other solutions in the market."

"It's expensive, but worth the money."

"The price is reasonable."

"The solution is reasonably priced compared to other tools."

"Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product."

"It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing."

"The product is costly."

"Every user needs to have a license."

"The pricing from SAP is good but it takes time to realize the investment."

"SAP CRM offers a free trial for anyone wanting to test the product before purchasing it."

"The licensing model for SAP CRM is customer-based."

"There is a license required to use SAP CRM."

"SAP CRM is an expensive product."

"The product is expensive."

More SAP CRM pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Manufacturing Company

13%

Government

13%

Financial Services Firm

10%

Computer Software Company

11%

Manufacturing Company

11%

Government

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Oracle CX Sales?

The integration with other systems is easy.

See all answers

What is your experience regarding pricing and costs for Oracle CX Sales?

Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product.

See all answers

What needs improvement with Oracle CX Sales?

Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards bette...

See all answers

What do you like most about SAP CRM?

Getting the right information at the right time across different programs is important. These programs lack interaction between them. IPA is a good option to bring them together.

See all answers

What is your experience regarding pricing and costs for SAP CRM?

Every user needs to have a license.

See all answers

What needs improvement with SAP CRM?

One area for improvement is the security model, especially regarding records management retention and the audit and legal holds. Since we're in the middle of a cloud digital transformation, it's es...

See all answers

Comparisons

Siebel CRM vs Oracle CX Sales

Compared 31% of the time

Microsoft Dynamics CRM vs Oracle CX Sales

Compared 29% of the time

Salesforce Sales Cloud vs Oracle CX Sales

Compared 24% of the time

Oracle Fusion Service vs Oracle CX Sales

Compared 7% of the time

Sales Creatio vs Oracle CX Sales

Compared 4% of the time

More Oracle CX Sales Competitors

Microsoft Dynamics CRM vs SAP CRM

Compared 33% of the time

Salesforce Sales Cloud vs SAP CRM

Compared 28% of the time

Siebel CRM vs SAP CRM

Compared 11% of the time

Zoho CRM vs SAP CRM

Compared 10% of the time

Genesys Cloud CX vs SAP CRM

Compared 1% of the time

More SAP CRM Competitors

Product Reports

Buyer's Guide

Oracle CX Sales

December 2024

Download Oracle CX Sales product report

Buyer's Guide

SAP CRM

December 2024

Download SAP CRM product report

Also Known As

Oracle Sales Cloud

No data available

Learn More

Oracle

SAP

Overview

Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.

The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and adaptive intelligence • A customer data management system to ensure clean, consolidated and complete customer information. With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.

SAP CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. It offers a range of features including lead management, opportunity management, campaign management, and customer service management. With SAP CRM, businesses can effectively manage their customer interactions, improve customer satisfaction, and drive revenue growth.

The solution integrates with other SAP modules, allowing for seamless data exchange and real-time insights. It also offers mobile access, enabling sales and service teams to access critical information on the go.

SAP CRM is a powerful tool for businesses looking to enhance their customer relationships and drive business success.

Sample Customers

Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.

Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.

Buyer's Guide

Oracle CX Sales vs. SAP CRM

January 2025

Free Report: Oracle CX Sales vs. SAP CRM

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