Oracle CX Sales vs SAP CRM comparison

Oracle and SAP are both solutions in the CRM category. Oracle is ranked #15 with an average rating of 7.6, while SAP is ranked #4 with an average rating of 7.8. Oracle holds a 2.8% mindshare in CRM, compared to SAP’s 11.3% mindshare. Additionally, 86% of Oracle users are willing to recommend the solution, compared to 83% of SAP users who would recommend it.

Oracle CX Sales

Read 14 Oracle CX Sales reviews

1,248 Views
874 Comparison Views

86% willing to recommend

SAP CRM

Read 43 SAP CRM reviews

3,709 Views
3,230 Comparison Views

83% willing to recommend

Oracle CX Sales

SAP CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 12, 2025

SAP CRM and Oracle CX Sales are products within the customer relationship management domain. Oracle CX Sales appears to hold an advantage due to its advanced features, which include intelligent customer insights, predictive analytics, and seamless integration with other Oracle applications.

Features: SAP CRM provides robust integration capabilities, comprehensive sales and service functionality, and customization options. In contrast, Oracle CX Sales emphasizes analytics-driven decisions, providing intelligent customer insights and predictive analytics while ensuring seamless integration with other Oracle application systems.

Room for Improvement: SAP CRM could benefit from enhanced predictive analytics features and a more competitive cloud-based deployment strategy. Meanwhile, Oracle CX Sales could improve its integration ease with non-Oracle systems and enhance personalization aspects of customer support.

Ease of Deployment and Customer Service: SAP CRM offers both on-premise and cloud-based deployment models, noted for their reliability and flexible customization. Oracle CX Sales utilizes a cloud-based approach for faster deployment, although this may lead to integration challenges with non-Oracle systems. SAP CRM often provides more personalized customer support, while Oracle CX Sales offers scalable support accessible through various channels.

Pricing and ROI: SAP CRM tends to offer competitive upfront costs and aims for long-term ROI through an extensive suite of functionalities and strong integration capabilities. Oracle CX Sales, while potentially associated with higher setup costs, promises a significant ROI driven by predictive analytics and data-driven enhancements.

To learn more, read our detailed Oracle CX Sales vs. SAP CRM Report (Updated: March 2025).

Buyer's Guide

Oracle CX Sales vs. SAP CRM

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle CX Sales

Ranking in CRM

15th

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Opportunity Management (6th), Sales Force Automation (5th)

SAP CRM

Ranking in CRM

4th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Local Government CRM (2nd), Marketing Management (4th)

Mindshare comparison

As of March 2025, in the CRM category, the mindshare of Oracle CX Sales is 2.8%, down from 3.0% compared to the previous year. The mindshare of SAP CRM is 11.3%, up from 10.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Uday Kiran B

Senior Analyst at Capgemini

Offers the capability to customize it the way I want, create my own CRM, and create a new closed integration with everything

The best thing is we can customize it. For example, there are some standard procedures in CRM, the opportunity that is standard. Other than that, we can create customized software on a business-to-business basis. So, if I don't want to follow any standard upgrade of CRM, I can customize it the way I want, create my own CRM, and create a new closed integration with everything. I can make my own CRM. The analytics in Oracle CX Sales are good. We can use ODA (Oracle Digital Assistant) to track data. There are some out-of-the-box reports for things like currency exchange data or product lists. These features are there by default. If you need to create new custom reports, it's possible to do so. They've been lagging behind the visual builder recently, but the product has improved.

Read full review

GodfreyNoel

Distribution Cordinator at Unilever Inc.

Excellent user experience with ease of use and reliable technical support

When SAP CRM does the maintenance, it can take a long time, which can impact business continuity because we have to wait for the maintenance team to finish their work. Maybe if SAP could establish how you can access the tool using a cloud-based environment that would be virtualization, that would be better.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is stable and scalable, and their support has been very responsive."

"The solution integrates well."

"The analytics features in Oracle CX Sales are good."

"the Oracle CX Sales Eloqua module is very useful."

"CX Sales is very intuitive - you just have to click a few buttons, and you see everything."

"Account management is a very good feature. It is conceptualized very well, and we can look at all the projects under one account. The data for those accounts remain there throughout."

"In my experience, the most valuable feature of Oracle CX Sales varies depending on the vertical of the business you're in. Oracle offers industry-specific products tailored to different sectors. However, the sales cycles and methods remain largely consistent across the board."

"It covers sales very well."

More Oracle CX Sales pros

"SAP CRM has a good performance."

"SAP CRM is a scalable solution."

"The primary use case for us is lead creation and data management."

"The solution's contract management and product hierarchy features of SAP CRM are the most beneficial for our business operations."

"The flexibility to design the portal and customize it according to the needs of the clients is valuable. The integration with SAP ERP is also valuable."

"The user interface is excellent."

"The most valuable feature for me is the flexibility to consolidate the products."

"When we are using SAP CRM we receive more accurate results than using any other CRM system."

More SAP CRM pros

Cons

"The interface of Oracle CX Sales could be more user-friendly."

"It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant."

"They could provide more integrated AI features as part of the platform rather than as a separate offering."

"You can get disconnected if you do not have a strong, reliable internet connection."

"We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being."

"CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes."

"Support is very poor."

"They've been lacking in creating customization from scratch and in sales."

More Oracle CX Sales cons

"SAP CRM could improve by being easier to use and customer-friendly."

"The product is very expensive."

"The B2C features of SAP are strong, but they are not very known to the public and companies. They must make it more known for B2C applications or B2C use cases."

"Improvement is needed for SAP CRM's integration with Microsoft Teams and Outlook Its integration with Microsoft collaboration software, including Teams, Outlook, and SharePoint, is not very good. There are issues with synchronization between appointments in CRM and Outlook, as well as challenges with managing contacts, which creates problems."

"There are quite a lot of missing parts in SAP CRM, which is why we do a lot of customization. Not everything is there, and some things need custom coding to cater to specific needs. It is not a plug-and-play solution with standard features, and we have to customize quite a lot."

"SAP CRM could improve by making the solution more current, it is out of date. There are no more updates for SAP CRM."

"What I see as a challenge against our competitor is that Salesforce comes with more flexibility, for enhancement purposes, whereas the SAP CRM Cloud is more robust and rigid. It's not flexible to implement any bespoke solution."

"As SAP CRM is still in its pilot version in my company, and my team is still experimenting on it, there's little room for exploration, but its setup is not as straightforward, so this could be an area for improvement."

More SAP CRM cons

Pricing and Cost Advice

"It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing."

"The product is pricey."

"It's expensive, but worth the money."

"The price is reasonable."

"The product pricing is reasonable compared to other solutions in the market."

"Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product."

"The solution is reasonably priced compared to other tools."

"The product is costly."

"The pricing from SAP is good but it takes time to realize the investment."

"SAP CRM costs approximately a couple of thousand a month."

"Its price is reasonable. As compared to other CRMs, this CRM is competitively priced. They have multiple flavors with different sets of functionality. Pricing is based on the flavor that suits your requirement. If you have more users, the cost will come down."

"The company has seen an increase in revenue."

"SAP CRM is an expensive product."

"From the maintenance perspective, SAP CRM is quite expensive compared to cloud services because the current solution they're using is managed by us and we are hosting it on servers. There is the cost of hosting, and managing servers and applications. The overhead is substantial, but this solution is a legacy system. It will take some time for the customer to migrate out of it."

"There is a license required to use SAP CRM."

More SAP CRM pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Government

14%

Manufacturing Company

13%

Financial Services Firm

11%

Computer Software Company

12%

Manufacturing Company

Government

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Oracle CX Sales?

The integration with other systems is easy.

See all answers

What is your experience regarding pricing and costs for Oracle CX Sales?

Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product.

See all answers

What needs improvement with Oracle CX Sales?

Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards bette...

See all answers

What do you like most about SAP CRM?

Getting the right information at the right time across different programs is important. These programs lack interaction between them. IPA is a good option to bring them together.

See all answers

What is your experience regarding pricing and costs for SAP CRM?

Every user needs to have a license.

See all answers

What needs improvement with SAP CRM?

One area for improvement is the security model, especially regarding records management retention and the audit and legal holds. Since we're in the middle of a cloud digital transformation, it's es...

See all answers

Comparisons

Microsoft Dynamics CRM vs Oracle CX Sales

Compared 29% of the time

Siebel CRM vs Oracle CX Sales

Compared 26% of the time

Salesforce Sales Cloud vs Oracle CX Sales

Compared 26% of the time

Oracle Fusion Service vs Oracle CX Sales

Compared 7% of the time

Sales Creatio vs Oracle CX Sales

Compared 5% of the time

More Oracle CX Sales Competitors

Microsoft Dynamics CRM vs SAP CRM

Compared 33% of the time

Salesforce Sales Cloud vs SAP CRM

Compared 26% of the time

Zoho CRM vs SAP CRM

Compared 11% of the time

Siebel CRM vs SAP CRM

Compared 11% of the time

Genesys Cloud CX vs SAP CRM

Compared 1% of the time

More SAP CRM Competitors

Product Reports

Buyer's Guide

Oracle CX Sales

March 2025

Download Oracle CX Sales product report

Buyer's Guide

SAP CRM

March 2025

Download SAP CRM product report

Also Known As

Oracle Sales Cloud

No data available

Overview

Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.

The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and adaptive intelligence • A customer data management system to ensure clean, consolidated and complete customer information. With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.

Oracle

SAP CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. It offers a range of features including lead management, opportunity management, campaign management, and customer service management. With SAP CRM, businesses can effectively manage their customer interactions, improve customer satisfaction, and drive revenue growth.

The solution integrates with other SAP modules, allowing for seamless data exchange and real-time insights. It also offers mobile access, enabling sales and service teams to access critical information on the go.

SAP CRM is a powerful tool for businesses looking to enhance their customer relationships and drive business success.

SAP

Sample Customers

Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.

Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.

Buyer's Guide

Oracle CX Sales vs. SAP CRM

March 2025

Free Report: Oracle CX Sales vs. SAP CRM

Find out what your peers are saying about Oracle CX Sales vs. SAP CRM and other solutions. Updated: March 2025.

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