Oracle CX Sales vs SAP CRM comparison

Oracle and SAP are both solutions in the CRM category. Oracle is ranked #15 with an average rating of 7.6, while SAP is ranked #3 with an average rating of 7.8. Oracle holds a 2.8% mindshare in CRM, compared to SAP’s 11.1% mindshare. Additionally, 86% of Oracle users are willing to recommend the solution, compared to 83% of SAP users who would recommend it.

Oracle CX Sales

Read 14 Oracle CX Sales reviews

1,243 Views
869 Comparison Views

86% willing to recommend

SAP CRM

Read 43 SAP CRM reviews

3,697 Views
3,245 Comparison Views

83% willing to recommend

Oracle CX Sales

SAP CRM

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Executive SummaryUpdated on Jan 12, 2025

SAP CRM and Oracle CX Sales are products within the customer relationship management domain. Oracle CX Sales appears to hold an advantage due to its advanced features, which include intelligent customer insights, predictive analytics, and seamless integration with other Oracle applications.

Features: SAP CRM provides robust integration capabilities, comprehensive sales and service functionality, and customization options. In contrast, Oracle CX Sales emphasizes analytics-driven decisions, providing intelligent customer insights and predictive analytics while ensuring seamless integration with other Oracle application systems.

Room for Improvement: SAP CRM could benefit from enhanced predictive analytics features and a more competitive cloud-based deployment strategy. Meanwhile, Oracle CX Sales could improve its integration ease with non-Oracle systems and enhance personalization aspects of customer support.

Ease of Deployment and Customer Service: SAP CRM offers both on-premise and cloud-based deployment models, noted for their reliability and flexible customization. Oracle CX Sales utilizes a cloud-based approach for faster deployment, although this may lead to integration challenges with non-Oracle systems. SAP CRM often provides more personalized customer support, while Oracle CX Sales offers scalable support accessible through various channels.

Pricing and ROI: SAP CRM tends to offer competitive upfront costs and aims for long-term ROI through an extensive suite of functionalities and strong integration capabilities. Oracle CX Sales, while potentially associated with higher setup costs, promises a significant ROI driven by predictive analytics and data-driven enhancements.

To learn more, read our detailed Oracle CX Sales vs. SAP CRM Report (Updated: March 2025).

Buyer's Guide

Oracle CX Sales vs. SAP CRM

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle CX Sales

Ranking in CRM

15th

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Opportunity Management (6th), Sales Force Automation (5th)

SAP CRM

Ranking in CRM

3rd

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Local Government CRM (2nd), Marketing Management (3rd)

Mindshare comparison

As of April 2025, in the CRM category, the mindshare of Oracle CX Sales is 2.8%, down from 3.0% compared to the previous year. The mindshare of SAP CRM is 11.1%, up from 10.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Uday Kiran B

Senior Analyst at Capgemini

Offers the capability to customize it the way I want, create my own CRM, and create a new closed integration with everything

The best thing is we can customize it. For example, there are some standard procedures in CRM, the opportunity that is standard. Other than that, we can create customized software on a business-to-business basis. So, if I don't want to follow any standard upgrade of CRM, I can customize it the way I want, create my own CRM, and create a new closed integration with everything. I can make my own CRM. The analytics in Oracle CX Sales are good. We can use ODA (Oracle Digital Assistant) to track data. There are some out-of-the-box reports for things like currency exchange data or product lists. These features are there by default. If you need to create new custom reports, it's possible to do so. They've been lagging behind the visual builder recently, but the product has improved.

Read full review

GodfreyNoel

Distribution Cordinator at Unilever Inc.

Excellent user experience with ease of use and reliable technical support

When SAP CRM does the maintenance, it can take a long time, which can impact business continuity because we have to wait for the maintenance team to finish their work. Maybe if SAP could establish how you can access the tool using a cloud-based environment that would be virtualization, that would be better.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The lead and opportunity management features are valuable."

"The analytics features in Oracle CX Sales are good."

"the Oracle CX Sales Eloqua module is very useful."

"It is stable and scalable, and their support has been very responsive."

"CX Sales is very intuitive - you just have to click a few buttons, and you see everything."

"Stability depends on the implementation, but overall, it's quite high."

"The integration with other systems is easy."

"It covers sales very well."

More Oracle CX Sales pros

"SAP CRM integrates well with SAP ERP which is useful."

"SAP CRM is very fast, providing accurate information and good results."

"It was comfortable setting up the tool."

"It provides innovative ideas for implementation."

"SAP CRM's most valuable at a branch level."

"When we are using SAP CRM we receive more accurate results than using any other CRM system."

"Getting the right information at the right time across different programs is important. These programs lack interaction between them. IPA is a good option to bring them together."

"Once the lead is matured, you can convert it into an opportunity and you can track it by the opportunity based on the product segment."

More SAP CRM pros

Cons

"Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards better UI and UX design coupled with functionalities. Oracle has a tool called VBCS that can help improve the UI. With VBCS, the look and feel of the application can be completely transformed. For example, Oracle CX Sales has been implemented for Ferrari, a top automotive industry player."

"They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them."

"The interface of Oracle CX Sales could be more user-friendly."

"Support is very poor."

"It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant."

"You can get disconnected if you do not have a strong, reliable internet connection."

"We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being."

"The tool must allow developers to check logs."

More Oracle CX Sales cons

"The product is very expensive."

"SAP CRM could improve by being easier to use and customer-friendly."

"The solution is expensive."

"There could be some specific configurable options on the UI level to improve visibility."

"Improvement is needed for SAP CRM's integration with Microsoft Teams and Outlook Its integration with Microsoft collaboration software, including Teams, Outlook, and SharePoint, is not very good. There are issues with synchronization between appointments in CRM and Outlook, as well as challenges with managing contacts, which creates problems."

"We would like the coding system within this solution to be more straightforward when carrying out general entry tasks."

"The interface could be improved."

"SAP CRM could improve in the area of user-friendliness. It would help if you had an engineer to do the administration. The migration is complex when moving from the old version to the latest version."

More SAP CRM cons

Pricing and Cost Advice

"The price is reasonable."

"Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product."

"The solution is reasonably priced compared to other tools."

"It's expensive, but worth the money."

"It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing."

"The product is pricey."

"The product pricing is reasonable compared to other solutions in the market."

"SAP CRM is an expensive solution and is the most challenging aspect of the solution."

"The solution is expensive."

"Its price is reasonable. As compared to other CRMs, this CRM is competitively priced. They have multiple flavors with different sets of functionality. Pricing is based on the flavor that suits your requirement. If you have more users, the cost will come down."

"SAP CRM costs approximately a couple of thousand a month."

"As for the product licensing, we pay an annual fee. It's important to consider setup costs and licensing based on your organization's budget and needs."

"The product is costly."

"The product is expensive."

"The licensing model for SAP CRM is customer-based."

More SAP CRM pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Government

14%

Manufacturing Company

13%

Financial Services Firm

11%

Computer Software Company

12%

Manufacturing Company

10%

Government

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Oracle CX Sales?

The integration with other systems is easy.

See all answers

What is your experience regarding pricing and costs for Oracle CX Sales?

Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product.

See all answers

What needs improvement with Oracle CX Sales?

Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards bette...

See all answers

What do you like most about SAP CRM?

Getting the right information at the right time across different programs is important. These programs lack interaction between them. IPA is a good option to bring them together.

See all answers

What is your experience regarding pricing and costs for SAP CRM?

Every user needs to have a license.

See all answers

What needs improvement with SAP CRM?

One area for improvement is the security model, especially regarding records management retention and the audit and legal holds. Since we're in the middle of a cloud digital transformation, it's es...

See all answers

Comparisons

Microsoft Dynamics CRM vs Oracle CX Sales

Compared 30% of the time

Siebel CRM vs Oracle CX Sales

Compared 26% of the time

Salesforce Sales Cloud vs Oracle CX Sales

Compared 26% of the time

Oracle Fusion Service vs Oracle CX Sales

Compared 7% of the time

Sales Creatio vs Oracle CX Sales

Compared 5% of the time

More Oracle CX Sales Competitors

Microsoft Dynamics CRM vs SAP CRM

Compared 34% of the time

Salesforce Sales Cloud vs SAP CRM

Compared 25% of the time

Zoho CRM vs SAP CRM

Compared 12% of the time

Siebel CRM vs SAP CRM

Compared 10% of the time

Amdocs CRM vs SAP CRM

Compared 1% of the time

More SAP CRM Competitors

Product Reports

Buyer's Guide

Oracle CX Sales

March 2025

Download Oracle CX Sales product report

Buyer's Guide

SAP CRM

March 2025

Download SAP CRM product report

Also Known As

Oracle Sales Cloud

No data available

Overview

Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.

The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and adaptive intelligence • A customer data management system to ensure clean, consolidated and complete customer information. With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.

Oracle

SAP CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. It offers a range of features including lead management, opportunity management, campaign management, and customer service management. With SAP CRM, businesses can effectively manage their customer interactions, improve customer satisfaction, and drive revenue growth.

The solution integrates with other SAP modules, allowing for seamless data exchange and real-time insights. It also offers mobile access, enabling sales and service teams to access critical information on the go.

SAP CRM is a powerful tool for businesses looking to enhance their customer relationships and drive business success.

SAP

Sample Customers

Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.

Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.

Buyer's Guide

Oracle CX Sales vs. SAP CRM

March 2025

Free Report: Oracle CX Sales vs. SAP CRM

Find out what your peers are saying about Oracle CX Sales vs. SAP CRM and other solutions. Updated: March 2025.

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