Oracle CX Sales vs SAP CRM comparison

Oracle and SAP are both solutions in the CRM category. Oracle is ranked #15 with an average rating of 7.6, while SAP is ranked #4 with an average rating of 7.9. Oracle holds a 3.1% mindshare in CRM, compared to SAP’s 12.3% mindshare. Additionally, 86% of Oracle users are willing to recommend the solution, compared to 83% of SAP users who would recommend it.

Oracle CX Sales

Read 14 Oracle CX Sales reviews

1,350 Views
952 Comparison Views

86% willing to recommend

SAP CRM

Read 43 SAP CRM reviews

3,755 Views
3,169 Comparison Views

83% willing to recommend

Oracle CX Sales

SAP CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 8, 2024

SAP CRM and Oracle CX Sales compete in the customer relationship management industry. Oracle CX Sales holds an advantage due to its comprehensive feature set, while SAP CRM is preferred for its pricing and support offerings.

Features: SAP CRM is known for its robust integration capabilities and high customization flexibility, enhancing its appeal to various businesses. Oracle CX Sales stands out with advanced analytics, powerful automation, and valuable functionalities in sales forecasting and customer insights.

Room for Improvement: SAP CRM needs to enhance scalability and improve real-time data processing. Users suggest Oracle CX Sales requires better synchronization across different platforms, improved reporting functionalities, and stronger data interoperability.

Ease of Deployment and Customer Service: SAP CRM offers an easy deployment model with consistent customer service that users find appealing. Oracle CX Sales provides flexible deployment options, though it involves more setup time; it is appreciated for adaptability despite the complexity.

Pricing and ROI: SAP CRM is seen as cost-effective, with quick ROI due to lower initial costs, attracting budget-conscious businesses. Oracle CX Sales, although more expensive, is considered worth the investment for its superior features, offering substantial long-term ROI and appealing to those prioritizing functionality over cost.

To learn more, read our detailed Oracle CX Sales vs. SAP CRM Report (Updated: October 2024).

Buyer's Guide

Oracle CX Sales vs. SAP CRM

October 2024

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Categories and Ranking

Oracle CX Sales

Ranking in CRM

15th

Average Rating

7.6

Number of Reviews

Ranking in other categories

Opportunity Management (6th), Sales Force Automation (5th)

SAP CRM

Ranking in CRM

4th

Average Rating

7.8

Number of Reviews

Ranking in other categories

Local Government CRM (2nd), Marketing Management (4th)

Mindshare comparison

As of November 2024, in the CRM category, the mindshare of Oracle CX Sales is 3.1%, down from 3.5% compared to the previous year. The mindshare of SAP CRM is 12.3%, up from 9.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Uday Kiran B

Senior Analyst at Capgemini

Apr 18, 2024

Offers the capability to customize it the way I want, create my own CRM, and create a new closed integration with everything

The best thing is we can customize it. For example, there are some standard procedures in CRM, the opportunity that is standard. Other than that, we can create customized software on a business-to-business basis. So, if I don't want to follow any standard upgrade of CRM, I can customize it the way I want, create my own CRM, and create a new closed integration with everything. I can make my own CRM. The analytics in Oracle CX Sales are good. We can use ODA (Oracle Digital Assistant) to track data. There are some out-of-the-box reports for things like currency exchange data or product lists. These features are there by default. If you need to create new custom reports, it's possible to do so. They've been lagging behind the visual builder recently, but the product has improved.

Read full review

Shreyas K M S

Systems Architect at NetApp

May 25, 2022

It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling

Setting up SAP CRM is straightforward. I rate it eight out of 10 for ease of setup. SAP provides all the tools and techniques were available from the vendor. However, the integration portion is a lot of work and requires some functional consultants. It takes some effort to customize the program and rewrite it to align with our business standards, but the initial implementation is straightforward. We didn't face any challenges here. Total deployment for this project took around eight or nine months, including development, testing, and validation. After deployment, the administration is fairly simple. We have to take care of the licensing part and forecast data growth for the next three or four months. We have the tools and people available for operations as well as vendor support. If we have complex issues, we can raise a ticket to the vendor and get it sorted.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Stability depends on the implementation, but overall, it's quite high."

"The lead and opportunity management features are valuable."

"The integration with other systems is easy."

"the Oracle CX Sales Eloqua module is very useful."

"The solution integrates well."

"The analytics features in Oracle CX Sales are good."

"In my experience, the most valuable feature of Oracle CX Sales varies depending on the vertical of the business you're in. Oracle offers industry-specific products tailored to different sectors. However, the sales cycles and methods remain largely consistent across the board."

"CX Sales is very intuitive - you just have to click a few buttons, and you see everything."

More Oracle CX Sales pros

"The primary use case for us is lead creation and data management."

"The platform is highly scalable."

"When we are using SAP CRM we receive more accurate results than using any other CRM system."

"One of the main things is that the reports are very customizable. It is very easy and user-friendly to customize the reports the way the user wants. They can see the reports as per their expectations and change them accordingly."

"The solution assists us in identifying what to send, what to offer, and what customers are buying."

"It was comfortable setting up the tool."

"We get very good support from SAP."

"What I found most valuable in SAP CRM is its multitenancy, and you can use it from your website, SMS, and even social media, and it's all integrated, so my company is trying to leverage on all of those."

More SAP CRM pros

Cons

"We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being."

"They've been lacking in creating customization from scratch and in sales."

"It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant."

"You can get disconnected if you do not have a strong, reliable internet connection."

"Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards better UI and UX design coupled with functionalities. Oracle has a tool called VBCS that can help improve the UI. With VBCS, the look and feel of the application can be completely transformed. For example, Oracle CX Sales has been implemented for Ferrari, a top automotive industry player."

"They could provide more integrated AI features as part of the platform rather than as a separate offering."

"The tool must allow developers to check logs."

"CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes."

More Oracle CX Sales cons

"The solution needs more flexible customization, tender request, and they need to think about some of the localization aspects."

"The product is very expensive."

"SAP CRM could improve in the area of user-friendliness. It would help if you had an engineer to do the administration. The migration is complex when moving from the old version to the latest version."

"The integration of SAP CRM with the SAP platform is relatively easier as compared to any other third-party product. If you go for any other third-party product, you will have a lot of challenges in terms of integration."

"As SAP CRM is still in its pilot version in my company, and my team is still experimenting on it, there's little room for exploration, but its setup is not as straightforward, so this could be an area for improvement."

"SAP must provide a demo system for the customers."

"In the future, machine learning and artificial intelligence functionality need to be included."

"They have recently updated their user interface but they should continue to improve upon it in the future. Additionally, overall performance or speed of response times could be better."

More SAP CRM cons

Pricing and Cost Advice

"The product pricing is reasonable compared to other solutions in the market."

"The price is reasonable."

"It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing."

"The product is pricey."

"It's expensive, but worth the money."

"Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product."

"The solution is reasonably priced compared to other tools."

"SAP CRM offers a free trial for anyone wanting to test the product before purchasing it."

"There is a license required to use SAP CRM."

"As for the product licensing, we pay an annual fee. It's important to consider setup costs and licensing based on your organization's budget and needs."

"SAP CRM is an expensive solution and is the most challenging aspect of the solution."

"Its price is reasonable. As compared to other CRMs, this CRM is competitively priced. They have multiple flavors with different sets of functionality. Pricing is based on the flavor that suits your requirement. If you have more users, the cost will come down."

"SAP CRM costs approximately a couple of thousand a month."

"There is a license required for the solution and most of my clients purchase an annual license."

"The company has seen an increase in revenue."

More SAP CRM pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

17%

Government

13%

Manufacturing Company

12%

Financial Services Firm

10%

Computer Software Company

12%

Manufacturing Company

11%

Government

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Oracle CX Sales?

The integration with other systems is easy.

See all answers

What is your experience regarding pricing and costs for Oracle CX Sales?

Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product.

See all answers

What needs improvement with Oracle CX Sales?

Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards bette...

See all answers

What do you like most about SAP CRM?

Getting the right information at the right time across different programs is important. These programs lack interaction between them. IPA is a good option to bring them together.

See all answers

What is your experience regarding pricing and costs for SAP CRM?

Every user needs to have a license.

See all answers

What needs improvement with SAP CRM?

One area for improvement is the security model, especially regarding records management retention and the audit and legal holds. Since we're in the middle of a cloud digital transformation, it's es...

See all answers

Comparisons

Siebel CRM vs Oracle CX Sales

Compared 30% of the time

Microsoft Dynamics CRM vs Oracle CX Sales

Compared 27% of the time

Salesforce Sales Cloud vs Oracle CX Sales

Compared 23% of the time

Oracle Fusion Service vs Oracle CX Sales

Compared 6% of the time

Sage CRM vs Oracle CX Sales

Compared 4% of the time

More Oracle CX Sales Competitors

Microsoft Dynamics CRM vs SAP CRM

Compared 34% of the time

Salesforce Sales Cloud vs SAP CRM

Compared 30% of the time

Siebel CRM vs SAP CRM

Compared 10% of the time

Zoho CRM vs SAP CRM

Compared 9% of the time

SAP Marketing Cloud vs SAP CRM

Compared 1% of the time

More SAP CRM Competitors

Product Reports

Buyer's Guide

Oracle CX Sales

November 2024

Download Oracle CX Sales product report

Buyer's Guide

SAP CRM

October 2024

Download SAP CRM product report

Also Known As

Oracle Sales Cloud

No data available

Learn More

Oracle

SAP

Overview

Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.

The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and adaptive intelligence • A customer data management system to ensure clean, consolidated and complete customer information. With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.

SAP CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. It offers a range of features including lead management, opportunity management, campaign management, and customer service management. With SAP CRM, businesses can effectively manage their customer interactions, improve customer satisfaction, and drive revenue growth.

The solution integrates with other SAP modules, allowing for seamless data exchange and real-time insights. It also offers mobile access, enabling sales and service teams to access critical information on the go.

SAP CRM is a powerful tool for businesses looking to enhance their customer relationships and drive business success.

Sample Customers

Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.

Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.

Buyer's Guide

Oracle CX Sales vs. SAP CRM

October 2024

Free Report: Oracle CX Sales vs. SAP CRM

Find out what your peers are saying about Oracle CX Sales vs. SAP CRM and other solutions. Updated: October 2024.

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