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Oracle CX Sales pros and cons

Vendor: Oracle

3.9 out of 5

15 reviews
87% willing to recommend

463 followers

Pros & Cons summary

Oracle CX Sales excels in system integration, marketing automation via Eloqua, and exceptional account management, appealing to tech buyers. While stability and scalability are appreciated, some users report integration challenges with old databases and stability issues during quoting. Data entry redundancies and ineffective support are noted drawbacks. Tailored industry features and scalable solutions offer value, though increased AI integration could enhance offerings.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Oracle CX Sales integrates well and account management is highly effective.

The CX Sales Eloqua module is recognized for its usefulness.

Stability and scalability are notable, with responsive support services.

Analytics features are rated positively for their comprehensiveness.

Oracle CX Sales offers valuable lead and opportunity management.

CONS

The interface could be more user-friendly.

Integration issues have been experienced with old databases and Oracle CX Sales Cloud.

Stability is problematic, with frequent refreshes needed, especially during quote creation.

The absence of a mobile app affects sales teams who travel frequently.

Support and developer access to logs are inadequate.

Oracle CX Sales Pros review quotes

Senior Analyst at Capgemini

Apr 18, 2024

The analytics features in Oracle CX Sales are good.

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CRM Section Head at Ghabbour Auto

Apr 27, 2022

the Oracle CX Sales Eloqua module is very useful.

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reviewer1877388

CRM /CX Business Analyst, Solutions Consultant & PM

Jun 8, 2022

It covers sales very well.

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Oracle CX Sales

Free Report: Oracle CX Sales Reviews and More

Learn what your peers think about Oracle CX Sales. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.

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reviewer2393799

Senior Consultant at Deloitte

Apr 23, 2024

In my experience, the most valuable feature of Oracle CX Sales varies depending on the vertical of the business you're in. Oracle offers industry-specific products tailored to different sectors. However, the sales cycles and methods remain largely consistent across the board.

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RK

Head - Financial Reporting and Taxation at Sify Technologies

Jul 12, 2022

It is stable and scalable, and their support has been very responsive.

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MK

Sales Head - ICT Sector at a insurance company with 10,001+ employees

Mar 28, 2025

Oracle CX Sales is workflow-driven, aligning with best practices in our sales process.

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Sales Head - ICT Sector at a security firm with 10,001+ employees

Jun 19, 2022

Account management is a very good feature. It is conceptualized very well, and we can look at all the projects under one account. The data for those accounts remain there throughout.

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Chief Financial and Operating Officer/CEO at Aicrem Square

May 14, 2024

Stability depends on the implementation, but overall, it's quite high.

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reviewer2392035

Tech Lead at Tech Mahindra Limited

Apr 18, 2024

The integration with other systems is easy.

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PS

Solution Architect at Aberdeen Standard Investments

Jul 27, 2023

The lead and opportunity management features are valuable.

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Show 2 more reviews (out of 12)

Oracle CX Sales Cons review quotes

Senior Analyst at Capgemini

Apr 18, 2024

They've been lacking in creating customization from scratch and in sales.

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CRM Section Head at Ghabbour Auto

Apr 27, 2022

We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being.

Read full review

reviewer1877388

CRM /CX Business Analyst, Solutions Consultant & PM

Jun 8, 2022

You can get disconnected if you do not have a strong, reliable internet connection.

Read full review

Oracle CX Sales

Free Report: Oracle CX Sales Reviews and More

Learn what your peers think about Oracle CX Sales. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.

847,625 professionals have used our research since 2012.

reviewer2393799

Senior Consultant at Deloitte

Apr 23, 2024

Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards better UI and UX design coupled with functionalities. Oracle has a tool called VBCS that can help improve the UI. With VBCS, the look and feel of the application can be completely transformed. For example, Oracle CX Sales has been implemented for Ferrari, a top automotive industry player.

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RK

Head - Financial Reporting and Taxation at Sify Technologies

Jul 12, 2022

They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them.

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MK

Sales Head - ICT Sector at a insurance company with 10,001+ employees

Mar 28, 2025

The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes.

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Sales Head - ICT Sector at a security firm with 10,001+ employees

Jun 19, 2022

It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant.

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Chief Financial and Operating Officer/CEO at Aicrem Square

May 14, 2024

They could provide more integrated AI features as part of the platform rather than as a separate offering.

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reviewer2392035

Tech Lead at Tech Mahindra Limited

Apr 18, 2024

The tool must allow developers to check logs.

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PS

Solution Architect at Aberdeen Standard Investments

Jul 27, 2023

Support is very poor.

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Show 2 more reviews (out of 12)

Product Categories

Product Categories

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Product Categories

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