Microsoft Dynamics CRM vs Oracle CX Sales comparison

Microsoft and Oracle are both solutions in the CRM category. Microsoft is ranked #1 with an average rating of 8.4, while Oracle is ranked #17 with an average rating of 8.8. Microsoft holds a 2.7% mindshare in CRM, compared to Oracle’s 1.1% mindshare. Additionally, 93% of Microsoft users are willing to recommend the solution, compared to 88% of Oracle users who would recommend it.

Microsoft Dynamics CRM

Read 80 Microsoft Dynamics CRM reviews

10,203 Views
6,836 Comparison Views

93% willing to recommend

Oracle CX Sales

Read 16 Oracle CX Sales reviews

2,852 Views
2,567 Comparison Views

88% willing to recommend

Microsoft Dynamics CRM

Oracle CX Sales

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 8, 2026

Microsoft Dynamics CRM and Oracle CX Sales compete in the CRM market, focusing on customization and integration. Microsoft Dynamics CRM has the upper hand due to its extensive customization options and seamless integration within the Microsoft ecosystem.

Features: Microsoft Dynamics CRM offers extensive customization options, ease of use, seamless integration within the Microsoft ecosystem, a comprehensive dashboard, and cloud deployment for enhanced user flexibility. Oracle CX Sales features robust lead and opportunity management, intuitive interfaces, and numerous REST APIs for data integrations, with advanced analytics capabilities.

Room for Improvement: Microsoft Dynamics CRM could improve in user-friendliness and integration capabilities, as well as reduce costs and enhance customization. Oracle CX Sales needs a more user-friendly experience and simpler integration processes, particularly for legacy systems, along with improved support service and mobile experience.

Ease of Deployment and Customer Service: Microsoft Dynamics CRM provides flexible deployments across public, private, and hybrid clouds, though it may require more in-house support. Oracle CX Sales favors public and hybrid cloud deployments and is noted for its swift technical response times.

Pricing and ROI: Microsoft Dynamics CRM pricing is high due to its comprehensive functionality, but it offers reasonable ROI for complex business needs. Oracle CX Sales is more cost-effective with straightforward licensing, providing a balanced cost and capabilities model suitable for standard implementations.

To learn more, read our detailed Microsoft Dynamics CRM vs. Oracle CX Sales Report (Updated: May 2026).

Buyer's Guide

Microsoft Dynamics CRM vs. Oracle CX Sales

May 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Dynamics CRM

Ranking in CRM

1st

Ranking in Sales Force Automation

1st

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (1st), Local Government CRM (1st), Marketing Management (2nd)

Oracle CX Sales

Ranking in CRM

17th

Ranking in Sales Force Automation

5th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Opportunity Management (9th)

Mindshare comparison

As of May 2026, in the CRM category, the mindshare of Microsoft Dynamics CRM is 2.7%, down from 11.1% compared to the previous year. The mindshare of Oracle CX Sales is 1.1%, down from 2.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Microsoft Dynamics CRM	2.7%
Oracle CX Sales	1.1%
Other	96.2%

CRM

Featured Reviews

NavinJacob

Chief Digital Officer at Cipher7

Has enabled seamless integration across platforms while supporting advanced analytics for customer insights

Microsoft Dynamics CRM doesn't provide solutions that allow you to transform easily if you have a heterogeneous mix of technologies or if your contact center is on analog and you try to digitize it. A lot of custom work is needed if you have to integrate heterogeneous technologies with the Microsoft suite, but if you are using the Microsoft suite, then it's quite seamless. Microsoft Dynamics CRM should add commercial models that allow smaller companies to use it because it can get pretty expensive. Better commercial options for smaller implementations may be helpful. There should be commercial options for smaller companies, as the overheads and costs of Dynamics can be quite high.

Read full review

NiravPatel

Chief Financial Officer at a healthcare company with 51-200 employees

Forecasting has become data driven and daily dashboards now guide our automation decisions

During implementation, we are not using other features as a team because we only need the features for dashboard reading and data integration into our AI automation tool. Oracle CX Sales has significantly impacted my organization by making it easy to interact with the cloud, providing access to data through APIs, allowing us to get all the datasets we require, and integrating with our AI automation tool, making the process very easy. The best features of Oracle CX Sales include the dashboard UI, which looks very unique. Every day we use the dashboard UI for forecasting data and preparing the data.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is versatile and customizable."

"Microsoft Dynamics CRM has plenty of valuable features."

"Microsoft Dynamics CRM has good integration with the Microsoft Stack of solutions. However, the Salesforce ecosystem is stronger."

"Our clients appreciate that the solution can be used to monitor everything their customer interacts with in their business."

"The most valuable feature of Microsoft Dynamics CRM is its performance."

"The solution is stable."

"Working with all Microsoft products from one platform is very useful."

"The solution is rock solid and very stable."

More Microsoft Dynamics CRM pros

"Oracle CX Sales is workflow-driven, aligning with best practices in our sales process."

"It covers sales very well, covers 90% of the customer's needs, offers good WhatsApp and SMS integration, and is pretty straightforward to set up while being stable and reliable."

"Account management is a very good feature, it is conceptualized very well, and we can look at all the projects under one account, and the data for those accounts remain there throughout."

"The main purpose of Oracle CX Sales is to calculate the ROI, and if you have a clear understanding of what is the best ROI per campaign, you are going to invest in the right place and avoid spending with zero or low ROI."

"In terms of features, it is pretty much like other cloud solutions for sales force management, and it has definitely improved the way our organization functions."

"It is stable and scalable, and their support has been very responsive."

"Simplicity is key, and that's improved our organization."

"It covers sales very well."

More Oracle CX Sales pros

Cons

"It is difficult to qualify opportunity in Microsoft Dynamics CRM."

"The approvals component of Dynamics is complex. It isn't very easy to generate approvals between different departments."

"Microsoft Dynamics CRM could improve by being more user-friendly and having a better design."

"Better integration would be an improvement."

"Technical support could be faster and more responsive."

"One area for improvement in Microsoft Dynamics CRM is its end user feedback. It's still not that great compared to Salesforce."

"The solution could improve by having better integration documentation."

"This solution would be easier to use if everything was displayed on one page, to avoid moving from one tab to another tab to add documents or add comments."

More Microsoft Dynamics CRM cons

"The user experience of Oracle CX Sales is not as good as Salesforce. The UI/UX is definitely not at that level."

"A lot of fields seem redundant or you have to re-enter information that you previously entered elsewhere."

"Support is very poor."

"You can get disconnected if you do not have a strong, reliable internet connection."

"CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes."

"It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant."

"CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes."

"They could provide more integrated AI features as part of the platform rather than as a separate offering."

More Oracle CX Sales cons

Pricing and Cost Advice

"The solution is expensive."

"Microsoft Dynamics CRM is slightly cheaper than Salesforce today. Pricing for the solution is pretty aggressive in the market."

"The cost varies on multiple factors including customization and the number of users."

"The solution is open source and is free. However, it does require a Dynamics 365 subscription."

"The cost could be cheaper. I would rate them 3 out of 5."

"I'm not aware of any licensing costs for Microsoft Dynamics CRM."

"Microsoft Dynamics CRM is an expensive solution."

More Microsoft Dynamics CRM pricing and cost advice

"The solution is reasonably priced compared to other tools."

"The product pricing is reasonable compared to other solutions in the market."

"It's expensive, but worth the money."

"Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product."

"It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing."

"The price is reasonable."

"The product is pricey."

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Top Industries

By visitors reading reviews

Financial Services Firm

11%

Manufacturing Company

Government

Computer Software Company

Construction Company

15%

Financial Services Firm

10%

Manufacturing Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	43
Midsize Enterprise	22
Large Enterprise	21

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	2
Large Enterprise	12

Questions from the Community

What are the pros and cons of MS dynamics vs. Salesforce CRM?

When comparing Microsoft Dynamics 365 and Salesforce CRM in 2026, both are leading CRM platforms, but they serve slightly different strengths depending on business needs. Features: Salesforce is t...

See all answers

Is it advisable to purchase Dynamics CRM in addition to NAV 2016?

Short answer: depends on your sales needs. NAV 2016’s built-in CRM is very basic. It’s fine for simple contact management and basic sales tracking, but it lacks: Proper pipeline management Adva...

See all answers

What needs improvement with Microsoft Dynamics CRM?

A few areas where Dynamics CRM can improve: User experience → Still feels complex for non-technical users, especially for daily tasks Customization vs complexity → Easy to customize, but quickl...

See all answers

What is your experience regarding pricing and costs for Oracle CX Sales?

Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product.

See all answers

What needs improvement with Oracle CX Sales?

The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes. Customization of field length and width to accommodate geographical require...

See all answers

What is your primary use case for Oracle CX Sales?

We use Oracle CX Sales for our sales functions, including generating leads, managing campaigns, creating opportunities, and creating quotes. We also use the document management system to upload con...

See all answers

Comparisons

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Compared 15% of the time

ServiceNow vs Microsoft Dynamics CRM

Compared 5% of the time

Salesforce Sales Cloud vs Microsoft Dynamics CRM

Compared 5% of the time

Salesforce Service Cloud vs Microsoft Dynamics CRM

Compared 5% of the time

Siebel CRM vs Microsoft Dynamics CRM

Compared 3% of the time

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Salesforce Sales Cloud vs Oracle CX Sales

Compared 17% of the time

Oracle Fusion Service vs Oracle CX Sales

Compared 8% of the time

Wakeupsales CRM vs Oracle CX Sales

Compared 7% of the time

Siebel CRM vs Oracle CX Sales

Compared 6% of the time

Comodo CRM vs Oracle CX Sales

Compared 5% of the time

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Product Reports

Buyer's Guide

Microsoft Dynamics CRM

April 2026

Download Microsoft Dynamics CRM product report

Buyer's Guide

Oracle CX Sales

April 2026

Download Oracle CX Sales product report

Also Known As

Dynamics CRM, MS Dynamics CRM

Oracle Sales Cloud

Overview

Microsoft Dynamics CRM integrates with Microsoft tools, offering ease of use and customization. Its interface and reporting features streamline sales and customer engagement, effectively managing leads and interactions.

Microsoft Dynamics CRM allows for seamless integration with Office 365 and Power Automate, providing scalability and security, and mobile access. It supports data handling and business process automation, optimizing workflows for diverse needs. Users note improvements needed in user-friendliness, mobile integration, and cost-effectiveness for small businesses. While managing sales and opportunity effectively, some find the interface complex and integrations with other systems, including ERP, needing enhancement. Performance may be slow and require heavy customization, with demands for better integration documentation, more detailed profiles, enhanced AI capabilities, and faster support.

What are the essential features of Microsoft Dynamics CRM?

Integration with Microsoft Tools: Seamless with Office 365 and Power Automate.
Customization Capabilities: Adapts to meet specific business requirements.
User-Friendly Interface: Streamlined for managing sales and customer interactions.
Scalability: Supports business growth and changing demands.
Mobile Access: Allows use and management on mobile devices.

What benefits and ROI should users look for when evaluating Microsoft Dynamics CRM?

Enhanced Productivity: Streamlined processes lead to better efficiency.
Data-Driven Insights: Reporting features provide actionable analytics.
Improved Customer Engagement: Tracks and manages customer interactions effectively.
Security Features: Protects sensitive information with advanced security measures.
Business Process Automation: Optimizes workflows, reducing manual tasks.

Organizations in industries such as finance, retail, and manufacturing leverage Microsoft Dynamics CRM for analytics, marketing, and customer engagement. It's integrated into data management and team collaboration efforts, with some using custom integration for HR, IT ticketing systems, and project management. Limitations are found in UI customization and analytics capabilities in specific industries.

Microsoft

Oracle CX Sales offers mobile-enabled lead and opportunity management, integrating seamlessly with sales processes. It provides robust analytics and intuitive access to customer data, ensuring efficiency for sales reps and managers.

Oracle CX Sales is a comprehensive platform designed to streamline sales and customer management processes. With tools for handling leads, opportunities, and data management, it enhances workflow efficiency through customizable and industry-specific features. Integrating across marketing and post-sales phases, Oracle CX Sales ensures seamless data flow, supported by a stable system architecture. Sales teams have intuitive access to projects and reports through an easy-to-use interface, allowing them to manage customer orders, track sales calls, and handle online campaigns efficiently.

What are the key features of Oracle CX Sales?

Lead and Opportunity Management: Streamlines management of leads and opportunities for better sales tracking.
Mobile Functionality: Access vital sales tools anytime, anywhere.
Analytics and Forecasting: Provides insights and predictions to guide sales strategies.
Customer Data Management: Centralizes customer information for easy access and use.
Integration Capabilities: Ensures seamless connectivity with other systems and tools.

What benefits or ROI can users find in reviews?

Workflow Efficiency: Boosts sales productivity by optimizing processes.
Customization Options: Tailors features to meet specific business needs.
Responsive Support: Offers reliable support to address user needs and issues.
Scalability: Grows alongside business expansion without compromising performance.

In industries like retail and manufacturing, Oracle CX Sales is implemented to manage customer relations and streamline complex sales processes. Retailers utilize it for campaign management and ROI calculations, while manufacturers rely on its integration capabilities to unify customer data and sales operations.

Oracle

Sample Customers

Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.

Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.

Buyer's Guide

Microsoft Dynamics CRM vs. Oracle CX Sales

May 2026

Free Report: Microsoft Dynamics CRM vs. Oracle CX Sales

Find out what your peers are saying about Microsoft Dynamics CRM vs. Oracle CX Sales and other solutions. Updated: May 2026.

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