Oracle CX Sales vs Oracle Fusion Service comparison

Oracle CX Sales and Oracle Fusion Service are both solutions in the CRM category. Oracle CX Sales is ranked #17 with an average rating of 7.6, while Oracle Fusion Service is ranked #10 with an average rating of 8.3. Oracle CX Sales holds a 2.8% mindshare in CRM, compared to Oracle Fusion Service’s 1.2% mindshare. Additionally, 86% of Oracle CX Sales users are willing to recommend the solution, compared to 90% of Oracle Fusion Service users who would recommend it.

Oracle CX Sales

Read 14 Oracle CX Sales reviews

1,254 Views
882 Comparison Views

86% willing to recommend

Oracle Fusion Service

Read 31 Oracle Fusion Service reviews

1,191 Views
480 Comparison Views

90% willing to recommend

Oracle CX Sales

Oracle Fusion Service

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 12, 2025

Oracle Fusion Service and Oracle CX Sales are competitive CRM solutions with distinct focuses. Both platforms have their strengths: Oracle Fusion Service shows a superior edge in customer service capabilities, while Oracle CX Sales excels in sales management features, appealing to businesses aiming for comprehensive sales processes.

Features: Oracle Fusion Service offers cutting-edge customer support via automated workflows, integrated support channels, and SLA management. It stands out with tools like Smart Assistant and social monitoring, enhancing customer interactions. Oracle CX Sales focuses on seamless sales automation with advanced analytics, robust sales dashboards, and integrated marketing capabilities. The platform supports sophisticated lead and opportunity management, providing a complete sales solution.

Room for Improvement: Oracle Fusion Service could benefit from expanded analytics and better integration with third-party tools. Additional customization options and improved user role flexibility could enhance its offering. Similarly, Oracle CX Sales could improve with a more intuitive visual experience, broader integration options, and enhancements in its marketing automation features to support diverse business needs.

Ease of Deployment and Customer Service: Oracle Fusion Service provides a streamlined deployment model supported by extensive assistance, ensuring smooth integration into existing systems. Oracle CX Sales offers a flexible deployment process that, while adaptable, lacks the same ease reported with Oracle Fusion Service's approach.

Pricing and ROI: Oracle Fusion Service presents a cost-effective option with favorable ROI driven by efficient setup and operational costs. Oracle CX Sales might entail higher initial setup expenses but justifies this investment with comprehensive features and long-term value for sales-focused enterprises.

To learn more, read our detailed Oracle CX Sales vs. Oracle Fusion Service Report (Updated: December 2024).

Buyer's Guide

Oracle CX Sales vs. Oracle Fusion Service

December 2024

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle CX Sales

Ranking in CRM

17th

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Opportunity Management (6th), Sales Force Automation (5th)

Oracle Fusion Service

Ranking in CRM

10th

Average Rating

8.6

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (3rd), Marketing Management (7th)

Mindshare comparison

As of January 2025, in the CRM category, the mindshare of Oracle CX Sales is 2.8%, down from 3.2% compared to the previous year. The mindshare of Oracle Fusion Service is 1.2%, down from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Uday Kiran B

Senior Analyst at Capgemini

Offers the capability to customize it the way I want, create my own CRM, and create a new closed integration with everything

The best thing is we can customize it. For example, there are some standard procedures in CRM, the opportunity that is standard. Other than that, we can create customized software on a business-to-business basis. So, if I don't want to follow any standard upgrade of CRM, I can customize it the way I want, create my own CRM, and create a new closed integration with everything. I can make my own CRM. The analytics in Oracle CX Sales are good. We can use ODA (Oracle Digital Assistant) to track data. There are some out-of-the-box reports for things like currency exchange data or product lists. These features are there by default. If you need to create new custom reports, it's possible to do so. They've been lagging behind the visual builder recently, but the product has improved.

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Hitesh Kunchakuri

Associate Consultant at University of California at Davis

A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business

There are multiple options in the product that are improving quarterly by considering the user feedback Oracle receives from its multiple clients. I am not exactly sure about the improvements made in the product since I have not been working with the solution for the past four to six months. The area where employees' personal and contact information is called the person management section in the HR module of Oracle Fusion Service, has shortcomings where improvements are required. Sometimes, there are some issues with the areas around national identifiers in the product, so our company has to add multiple national identifiers. Though a person from the USA works in some other country, and that person has every valid document of the residing country, the product sometimes gives some trouble to access the information. The product's option to upload payroll data doesn't work seamlessly. It would be great if there was an option to do internal calculations in the product since sometimes, in our company, we have to calculate all the fields manually in Excel and then upload them in the application.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The analytics features in Oracle CX Sales are good."

"The solution integrates well."

"The lead and opportunity management features are valuable."

"It covers sales very well."

"CX Sales is very intuitive - you just have to click a few buttons, and you see everything."

"the Oracle CX Sales Eloqua module is very useful."

"The integration with other systems is easy."

"It is stable and scalable, and their support has been very responsive."

More Oracle CX Sales pros

"The most valuable feature of the solution is that a company can maintain all of its HR data without any issues."

"It has provided a faster turnaround time. We were able to automate a number of transactional tasks and return that extra time to taking care of customers."

"Oracle offers a wide range of applications, each capable of delivering significant value to our business."

"It offers a seamless experience with quick deployment—eliminating prolonged implementation and installation processes."

"Stable and scalable with good technical support."

"Everything is managed by Oracle, so they have security in place."

"Previously, my clients used a smaller ERP system, not a major one. However, they have now transitioned to Oracle, which provides them with a more extensive range of options. Unlike before, it's now an integrated system that covers various aspects, including finance, supply chain management, and other functionalities."

"The most valuable feature of the solution is that customers can easily understand it."

More Oracle Fusion Service pros

Cons

"Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards better UI and UX design coupled with functionalities. Oracle has a tool called VBCS that can help improve the UI. With VBCS, the look and feel of the application can be completely transformed. For example, Oracle CX Sales has been implemented for Ferrari, a top automotive industry player."

"They could provide more integrated AI features as part of the platform rather than as a separate offering."

"The interface of Oracle CX Sales could be more user-friendly."

"You can get disconnected if you do not have a strong, reliable internet connection."

"CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes."

"Support is very poor."

"It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant."

"They've been lacking in creating customization from scratch and in sales."

More Oracle CX Sales cons

"We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product."

"Oracle changed the means by which users are created in the system. I would like this to be easier to implement."

"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."

"The product's option to upload payroll data doesn't work seamlessly."

"Oracle Service Cloud could improve the integration for older platforms."

"The solution’s reporting could be improved."

"Lacks the ability to deploy custom code for customization."

"There are specific areas that would be beneficial to enhance and improve, especially its financial functionality, search capabilities, chat features, and content articles."

More Oracle Fusion Service cons

Pricing and Cost Advice

"The solution is reasonably priced compared to other tools."

"It's expensive, but worth the money."

"Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product."

"The product is pricey."

"The price is reasonable."

"The product pricing is reasonable compared to other solutions in the market."

"It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing."

"There are no extra licenses, everything is included in the subscription, and the price is fixed."

"The tool is reasonably priced."

"Licensing fees are on the higher end and I rate them an eight out of ten."

"Oracle Fusion Service is a cheap and flexible solution."

"The product has average pricing."

"This is definitely an expensive product compared to others on the market."

"Oracle Fusion Service is more expensive than Workday."

"Oracle's pricing is quite high, and this cost can be a significant barrier, especially for smaller companies."

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Manufacturing Company

13%

Government

13%

Financial Services Firm

10%

Educational Organization

81%

Manufacturing Company

Computer Software Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Oracle CX Sales?

The integration with other systems is easy.

See all answers

What is your experience regarding pricing and costs for Oracle CX Sales?

Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product.

See all answers

What needs improvement with Oracle CX Sales?

Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards bette...

See all answers

What do you like most about Oracle Service Cloud?

The solution is easy to learn.

See all answers

What needs improvement with Oracle Service Cloud?

Some features that require improvement include the location functionality and certain aspects of the CRM. While Oracle is actively working on enhancements, there are nice-to-have features offered b...

See all answers

What is your primary use case for Oracle Service Cloud?

We use the solution as a backend for ERP systems, encompassing various functions such as HR, finance, supply chain, manufacturing, and customer experience (CX) management.

See all answers

Comparisons

Siebel CRM vs Oracle CX Sales

Compared 30% of the time

Microsoft Dynamics CRM vs Oracle CX Sales

Compared 28% of the time

Salesforce Sales Cloud vs Oracle CX Sales

Compared 25% of the time

SAP CRM vs Oracle CX Sales

Compared 7% of the time

Sales Creatio vs Oracle CX Sales

Compared 4% of the time

More Oracle CX Sales Competitors

Siebel CRM vs Oracle Fusion Service

Compared 38% of the time

Salesforce Service Cloud vs Oracle Fusion Service

Compared 22% of the time

Sales Creatio vs Oracle Fusion Service

Compared 14% of the time

More Oracle Fusion Service Competitors

Product Reports

Buyer's Guide

Oracle CX Sales

January 2025

Download Oracle CX Sales product report

Buyer's Guide

Oracle Fusion Service

January 2025

Download Oracle Fusion Service product report

Also Known As

Oracle Sales Cloud

Oracle Service Cloud, Oracle RightNow

Learn More

Oracle

Overview

Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.

The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and adaptive intelligence • A customer data management system to ensure clean, consolidated and complete customer information. With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.

Deliver efficient service outcomes at scale when and where customers engage. Oracle Fusion Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.

Sample Customers

Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.

Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.

Buyer's Guide

Oracle CX Sales vs. Oracle Fusion Service

December 2024

Free Report: Oracle CX Sales vs. Oracle Fusion Service

Find out what your peers are saying about Oracle CX Sales vs. Oracle Fusion Service and other solutions. Updated: December 2024.

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