Oracle Fusion Service vs Salesforce Sales Cloud comparison

Oracle Fusion Service and Salesforce Sales Cloud are both prominent in the CRM category. While Oracle Fusion Service is well-regarded for its value-driven pricing and strong support, Salesforce Sales Cloud is often considered superior due to its expansive suite of features that justify its higher cost.

Features: Oracle Fusion Service is notable for its service-oriented suite, including incident management and a comprehensive knowledge base, facilitating efficient customer interactions across multiple channels. Salesforce Sales Cloud, however, impresses with robust CRM tracking, flexibility, and extensive integration capabilities through its AppExchange, making it suitable for managing lengthy sales cycles.

Room for Improvement: Oracle Fusion Service requires improvements in UI/UX for more intuitive functionality and better customization and integration for B2B operations. Salesforce Sales Cloud users have pointed to complexities within its reporting and integration processes, alongside a steep learning curve and high costs that may challenge smaller businesses.

Ease of Deployment and Customer Service: Oracle Fusion Service, available across public and hybrid clouds, provides reliable support but has been noted for occasional delays. Its technical support is well-regarded. Salesforce Sales Cloud, deployable across public, private, and hybrid clouds, receives mixed reviews on customer service, with some citing high support costs, though the technical expertise offered is generally praised.

Pricing and ROI: Oracle Fusion Service offers a flexible pricing model that aligns with usage, promoting cost savings and ROI, with users experiencing reduced business process costs. Conversely, Salesforce Sales Cloud is perceived as expensive, but its comprehensive functionalities offer valuable business insights, making it a worthwhile investment despite the higher price tag.