Oracle Fusion Service vs Salesforce Sales Cloud comparison

Oracle and Salesforce are both solutions in the CRM category. Oracle is ranked #10 with an average rating of 8.3, while Salesforce is ranked #1 with an average rating of 8.2. Oracle holds a 1.3% mindshare in CRM, compared to Salesforce’s 11.1% mindshare. Additionally, 90% of Oracle users are willing to recommend the solution, compared to 93% of Salesforce users who would recommend it.

Oracle Fusion Service

Read 31 Oracle Fusion Service reviews

1,195 Views
505 Comparison Views

90% willing to recommend

Salesforce Sales Cloud

Read 113 Salesforce Sales Cloud reviews

5,111 Views
2,861 Comparison Views

93% willing to recommend

Oracle Fusion Service

Salesforce Sales Cloud

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 8, 2024

Oracle Fusion Service and Salesforce Sales Cloud are two leading CRM platforms. Oracle Fusion Service has an edge in customer support and pricing, while Salesforce Sales Cloud is favored for its comprehensive feature set.

Features: Oracle Fusion Service offers extensive integration capabilities, automation features for efficient workflow management, and strong customer support. Salesforce Sales Cloud provides robust analytics, AI-driven insights, and comprehensive mobile access, making it suitable for complex environments.

Room for Improvement: Oracle Fusion Service could enhance its customization options and user-friendliness. Salesforce Sales Cloud users seek streamlined reporting tools, reduced configuration complexity, and improved user interface design.

Ease of Deployment and Customer Service: Oracle Fusion Service is noted for easier deployment due to comprehensive vendor support, while Salesforce Sales Cloud, despite a steeper learning curve, offers more personalized customer service post-deployment.

Pricing and ROI: Oracle Fusion Service attracts budget-conscious buyers with favorable setup costs and satisfactory ROI. Salesforce Sales Cloud justifies its higher initial expenses with scalability and efficiency in driving sales growth, offering value over time.

To learn more, read our detailed Oracle Fusion Service vs. Salesforce Sales Cloud Report (Updated: December 2024).

Buyer's Guide

Oracle Fusion Service vs. Salesforce Sales Cloud

December 2024

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Categories and Ranking

Oracle Fusion Service

Ranking in CRM

10th

Average Rating

8.6

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (3rd), Marketing Management (7th)

Salesforce Sales Cloud

Ranking in CRM

1st

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

113

Ranking in other categories

Opportunity Management (2nd), Sales Force Automation (1st), Conversation Intelligence Software (3rd)

Mindshare comparison

As of December 2024, in the CRM category, the mindshare of Oracle Fusion Service is 1.3%, down from 2.2% compared to the previous year. The mindshare of Salesforce Sales Cloud is 11.1%, up from 8.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Hitesh Kunchakuri

Associate Consultant at University of California at Davis

A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business

There are multiple options in the product that are improving quarterly by considering the user feedback Oracle receives from its multiple clients. I am not exactly sure about the improvements made in the product since I have not been working with the solution for the past four to six months. The area where employees' personal and contact information is called the person management section in the HR module of Oracle Fusion Service, has shortcomings where improvements are required. Sometimes, there are some issues with the areas around national identifiers in the product, so our company has to add multiple national identifiers. Though a person from the USA works in some other country, and that person has every valid document of the residing country, the product sometimes gives some trouble to access the information. The product's option to upload payroll data doesn't work seamlessly. It would be great if there was an option to do internal calculations in the product since sometimes, in our company, we have to calculate all the fields manually in Excel and then upload them in the application.

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Richard Mottershead

Enterprise Architect at a non-profit with 501-1,000 employees

Infinitely customizable, good end-to-end sales and customer management processes but lacks good documentation

Essentially, it's the CRM solution for managing customers and leads. The features that had the most significant impact on our sales efficiency include flexibility, regular updates, and very good end-to-end sales and customer management processes. AI and machine learning are on the agenda for next year. Initially, it will be very silo-based, but eventually, we'll be integrating MIBI data into our solution. Sales Cloud's reporting and analytics capabilities influenced our sales strategy quite a lot. We can build every report as a dashboard, and there are various sorts of things. We are using Tableau as our MIBI analytic solution, which is also owned by Salesforce these days.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature of the solution is that customers can easily understand it."

"The solution is completely cloud-based and very easy to access from anywhere."

"It has provided a faster turnaround time. We were able to automate a number of transactional tasks and return that extra time to taking care of customers."

"Oracle Fusion's scalability and flexibility are its most valuable features."

"Oracle Service Cloud could improve the integration for older platforms."

"Stable and scalable with good technical support."

"Oracle's strength lies in swiftly building and deploying enterprise applications globally."

"The product's most valuable feature is an efficient fusion of finance and HR modules."

More Oracle Fusion Service pros

"The tool is quite flexible."

"The tool is very good in terms of stability, support, and features."

"It has custom fields and custom reports which can align to our business objectives and marketing focus."

"The solution is stable."

"The ability to work on it from anywhere is most valuable. All you need is a computer, a browser, and an internet connection to access your instance. It can be accessed from anywhere, which is pretty cool and user-friendly."

"It is a very stable solution."

"The most valuable features of Salesforce Sales Cloud are opportunity management and metric integration."

"The most significant features of Salesforce Sales Cloud that boosted our sales productivity are workflow management and integrated commentary. Workflow management allows us to progress from exploration and qualification to closing a sale. The integrated commentary feature lets us open conversation threads around a sale and bring in team members, enhancing collaboration."

More Salesforce Sales Cloud pros

Cons

"The solution’s reporting could be improved."

"The product's initial setup phase was very difficult."

"The user interface and user experience (UI/UX) need significant improvement, especially in the older on-premises versions."

"There are specific areas that would be beneficial to enhance and improve, especially its financial functionality, search capabilities, chat features, and content articles."

"Lacks the ability to deploy custom code for customization."

"We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product."

"The UI experience needs refinement to enhance user-friendliness."

"Oracle Service Cloud could improve the integration for older platforms."

More Oracle Fusion Service cons

"CI/CD is the biggest room for improvement. Deployment between environments and configuration."

"The developer console might be enhanced."

"The cost of this solution could be improved."

"My age-old complaint with Salesforce Sales Cloud is that it has to be refreshed because it's a cloud-based system. If you make any updates, you have to refresh and save because you're fundamentally looking at what's running in the cloud. It can be slow since you constantly refresh and save the screen. If you were running a local application, like a local CRM system, as you input anything, it would be more seamless."

"Salesforce must build some connectors and features to make integrations easier."

"It is very clunky. Its interface can be more user-friendly. There is always way too much information going on in Salesforce. It puts too much on your screen. It gives you every piece of information in the world, whereas I need less. It would be nice for it to be cleaned up a bit."

"Sometimes, it is difficult to integrate it with my emails. I've had trouble integrating it with my emails. There were a couple of things I did try as well, but I wasn't able to do so. I've had difficulty in other areas too with integration. It was related to syncing my calendars. I want the tasks that I put in to automatically sync to my calendars and update my calendars, but I couldn't figure out how to do it."

"When importing from other apps, it gets messy."

More Salesforce Sales Cloud cons

Pricing and Cost Advice

"Oracle's pricing is quite high, and this cost can be a significant barrier, especially for smaller companies."

"Licensing fees are on the higher end and I rate them an eight out of ten."

"Oracle Fusion Service is more expensive than Workday."

"The product has average pricing."

"Oracle Fusion Service is a cheap and flexible solution."

"The tool is reasonably priced."

"There are no extra licenses, everything is included in the subscription, and the price is fixed."

"This is definitely an expensive product compared to others on the market."

"I have found Salesforce Sales Cloud to be expensive. However, it is the number one CRM solution in the world. It is worth the money."

"The main thing is it is costly. Salesforce it is not cheap, it's costly. Some of our customers say it is a costly solution. So, we have lost some sale opportunities regarding the high price. This is the main thing that we are facing. It is sales per user and the user price is about $150 per month, per user for the Enterprise Edition. The other edition is less than this, but it is costly. A company that has 70 or 80 users would pay more than $8,000 USD yearly because it is cloud based."

"Its license is expensive. It is probably a lot more than smaller solutions. It is around £500 a month, but I don't know how many licenses we have."

"My understanding is that Salesforce is a little bit expensive, but in terms of the efficiencies, automation, and visibility, I think it's definitely value for money."

"You need to pay for the license per user per month. For example, you need to pay $100 per user. If you have 200 users using your Salesforce, that would be multiplied by a hundred, that's $20,000 per month and a quarter million per year."

"Salesforce Sales Cloud is an expensive solution."

"I've seen the prices for Salesforce Sales Cloud, but I haven't been the one to handle the money. As someone who's only visually looked at the price, I would imagine it's on the pricier side, but they do have a ton of leverage, and seeing that everyone I've worked for has always been dedicated to continuing Salesforce. I've never worked for anyone who has threatened to leave. Everyone has accepted the pricing for what they offer."

"We pay a yearly subscription fee."

More Salesforce Sales Cloud pricing and cost advice

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Top Industries

By visitors reading reviews

Educational Organization

81%

Computer Software Company

Manufacturing Company

Financial Services Firm

Educational Organization

77%

Computer Software Company

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Oracle Service Cloud?

The solution is easy to learn.

See all answers

What needs improvement with Oracle Service Cloud?

Some features that require improvement include the location functionality and certain aspects of the CRM. While Oracle is actively working on enhancements, there are nice-to-have features offered b...

See all answers

What is your primary use case for Oracle Service Cloud?

We use the solution as a backend for ERP systems, encompassing various functions such as HR, finance, supply chain, manufacturing, and customer experience (CX) management.

See all answers

What do you like most about Salesforce Sales Cloud?

The features of Sales Cloud most useful for testing and running email campaigns are highly valuable.

See all answers

What needs improvement with Salesforce Sales Cloud?

There is no room for improvement in Sales Cloud. I would not want any new features included in the next release.

See all answers

What is your primary use case for Salesforce Sales Cloud?

I use Sales Cloud to manage my sales pipeline.

See all answers

Comparisons

Siebel CRM vs Oracle Fusion Service

Compared 40% of the time

Oracle CX Sales vs Oracle Fusion Service

Compared 27% of the time

Salesforce Service Cloud vs Oracle Fusion Service

Compared 18% of the time

Sales Creatio vs Oracle Fusion Service

Compared 16% of the time

More Oracle Fusion Service Competitors

Microsoft Dynamics CRM vs Salesforce Sales Cloud

Compared 33% of the time

SAP CRM vs Salesforce Sales Cloud

Compared 32% of the time

Oracle CX Sales vs Salesforce Sales Cloud

Compared 6% of the time

IQVIA Orchestrated Customer Engagement vs Salesforce Sales Cloud

Compared 4% of the time

Camunda vs Salesforce Sales Cloud

Compared 4% of the time

More Salesforce Sales Cloud Competitors

Product Reports

Buyer's Guide

Oracle Fusion Service

December 2024

Download Oracle Fusion Service product report

Buyer's Guide

Salesforce Sales Cloud

November 2024

Download Salesforce Sales Cloud product report

Also Known As

Oracle Service Cloud, Oracle RightNow

Sales Cloud, SFDC, Salesforce

Learn More

Oracle

Video not available

Salesforce

Overview

Deliver efficient service outcomes at scale when and where customers engage. Oracle Fusion Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.

Salesforce Sales Cloud is a comprehensive CRM platform designed for efficient lead management, sales forecasting, and customer engagement, offering extensive customization and cloud-based accessibility.

Aimed at enhancing business efficiency, Salesforce Sales Cloud supports core business processes like CRM, lead and opportunity management, sales forecasting, and customer engagement. Its robust integration capabilities allow seamless connectivity with ERP systems and various applications. The platform offers pipeline tracking, process automation, and advanced sales cycle management. Users appreciate its cloud-based accessibility, allowing teams to operate remotely and manage sales operations effectively. However, users highlight concerns about its complexity, cost, and the need for a more intuitive interface.

What features does Salesforce Sales Cloud offer?

Customization: Tailor the CRM to meet specific business requirements.
Robust Reporting: Comprehensive analytics and data insights.
Lead Management: Efficiently manage and convert leads.
API Integration: Seamless connectivity with multiple applications.
Cloud Accessibility: Work from anywhere with cloud-based access.

What benefits should be evaluated in Salesforce Sales Cloud reviews?

Enhanced Productivity: Streamline sales processes with automation.
Improved Collaboration: Facilitate team coordination and client engagement.
Accurate Forecasting: Make informed decisions with reliable sales forecasts.
Flexibility: Accommodate diverse industry needs with ease.
Legacy System Integration: Efficiently update and integrate with existing systems.

Salesforce Sales Cloud is widely implemented across industries such as finance, healthcare, and retail, supporting sales teams in tracking and managing sales operations. Its use extends to reporting, collaboration, and enhancing client interactions, allowing companies to tailor Salesforce to meet industry-specific requirements efficiently.

Sample Customers

Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.

Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group

Buyer's Guide

Oracle Fusion Service vs. Salesforce Sales Cloud

December 2024

Free Report: Oracle Fusion Service vs. Salesforce Sales Cloud

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