Oracle Fusion Service vs Salesforce Sales Cloud comparison

Oracle and Salesforce are both solutions in the CRM category. Oracle is ranked #10 with an average rating of 8.3, while Salesforce is ranked #1 with an average rating of 8.2. Oracle holds a 1.2% mindshare in CRM, compared to Salesforce’s 9.9% mindshare. Additionally, 90% of Oracle users are willing to recommend the solution, compared to 93% of Salesforce users who would recommend it.

Oracle Fusion Service

Read 31 Oracle Fusion Service reviews

1,191 Views
480 Comparison Views

90% willing to recommend

Salesforce Sales Cloud

Read 113 Salesforce Sales Cloud reviews

5,083 Views
2,850 Comparison Views

93% willing to recommend

Oracle Fusion Service

Salesforce Sales Cloud

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jan 12, 2025

Oracle Fusion Service and Salesforce Sales Cloud are both prominent in the CRM category. While Oracle Fusion Service is well-regarded for its value-driven pricing and strong support, Salesforce Sales Cloud is often considered superior due to its expansive suite of features that justify its higher cost.

Features: Oracle Fusion Service is notable for its service-oriented suite, including incident management and a comprehensive knowledge base, facilitating efficient customer interactions across multiple channels. Salesforce Sales Cloud, however, impresses with robust CRM tracking, flexibility, and extensive integration capabilities through its AppExchange, making it suitable for managing lengthy sales cycles.

Room for Improvement: Oracle Fusion Service requires improvements in UI/UX for more intuitive functionality and better customization and integration for B2B operations. Salesforce Sales Cloud users have pointed to complexities within its reporting and integration processes, alongside a steep learning curve and high costs that may challenge smaller businesses.

Ease of Deployment and Customer Service: Oracle Fusion Service, available across public and hybrid clouds, provides reliable support but has been noted for occasional delays. Its technical support is well-regarded. Salesforce Sales Cloud, deployable across public, private, and hybrid clouds, receives mixed reviews on customer service, with some citing high support costs, though the technical expertise offered is generally praised.

Pricing and ROI: Oracle Fusion Service offers a flexible pricing model that aligns with usage, promoting cost savings and ROI, with users experiencing reduced business process costs. Conversely, Salesforce Sales Cloud is perceived as expensive, but its comprehensive functionalities offer valuable business insights, making it a worthwhile investment despite the higher price tag.

To learn more, read our detailed Oracle Fusion Service vs. Salesforce Sales Cloud Report (Updated: January 2025).

Buyer's Guide

Oracle Fusion Service vs. Salesforce Sales Cloud

January 2025

Download the complete report

Helped 831,158 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle Fusion Service

Ranking in CRM

10th

Average Rating

8.6

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (3rd), Marketing Management (7th)

Salesforce Sales Cloud

Ranking in CRM

1st

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

113

Ranking in other categories

Opportunity Management (2nd), Sales Force Automation (1st), Conversation Intelligence Software (2nd)

Mindshare comparison

As of January 2025, in the CRM category, the mindshare of Oracle Fusion Service is 1.2%, down from 2.1% compared to the previous year. The mindshare of Salesforce Sales Cloud is 9.9%, up from 9.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Hitesh Kunchakuri

Associate Consultant at University of California at Davis

A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business

There are multiple options in the product that are improving quarterly by considering the user feedback Oracle receives from its multiple clients. I am not exactly sure about the improvements made in the product since I have not been working with the solution for the past four to six months. The area where employees' personal and contact information is called the person management section in the HR module of Oracle Fusion Service, has shortcomings where improvements are required. Sometimes, there are some issues with the areas around national identifiers in the product, so our company has to add multiple national identifiers. Though a person from the USA works in some other country, and that person has every valid document of the residing country, the product sometimes gives some trouble to access the information. The product's option to upload payroll data doesn't work seamlessly. It would be great if there was an option to do internal calculations in the product since sometimes, in our company, we have to calculate all the fields manually in Excel and then upload them in the application.

Read full review

Richard Mottershead

Enterprise Architect at a non-profit with 501-1,000 employees

Infinitely customizable, good end-to-end sales and customer management processes but lacks good documentation

Essentially, it's the CRM solution for managing customers and leads. The features that had the most significant impact on our sales efficiency include flexibility, regular updates, and very good end-to-end sales and customer management processes. AI and machine learning are on the agenda for next year. Initially, it will be very silo-based, but eventually, we'll be integrating MIBI data into our solution. Sales Cloud's reporting and analytics capabilities influenced our sales strategy quite a lot. We can build every report as a dashboard, and there are various sorts of things. We are using Tableau as our MIBI analytic solution, which is also owned by Salesforce these days.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Oracle Fusion's scalability and flexibility are its most valuable features."

"Previously, my clients used a smaller ERP system, not a major one. However, they have now transitioned to Oracle, which provides them with a more extensive range of options. Unlike before, it's now an integrated system that covers various aspects, including finance, supply chain management, and other functionalities."

"The most valuable feature of the solution is that a company can maintain all of its HR data without any issues."

"Oracle's strength lies in swiftly building and deploying enterprise applications globally."

"Oracle Fusion Service offers good efficiency."

"It has provided a faster turnaround time. We were able to automate a number of transactional tasks and return that extra time to taking care of customers."

"The solution is completely cloud-based and very easy to access from anywhere."

"The solution changes the way clients work to make it easier and faster."

More Oracle Fusion Service pros

"Different leads and fields can be utilized inside of Salesforce, using the Sales Path to follow those specific leads, and what leads convert over into opportunities. The leveraging of fields help to track progress on the user interface."

"It is nice to have the install base information at your fingertips when you look up a company."

"I have found Salesforce Sales Cloud to be stable."

"The tool is very good in terms of stability, support, and features."

"Salesforce helps up keep track of candidates."

"One of the most valuable features is the automation of Sales Cloud. It gives us the ability to easily—without the use of coding—create automation in order for us to do our work a lot more efficiently, whether it's notification reminders or certain automatic processes. There are a lot of things that Sales Cloud can do that, in my opinion, make everyone's jobs a whole lot easier and give them the visibility they need when they require it, when talking to customers and prospecting. It makes the account management process easier as well."

"I would rate Salesforce Sales Cloud's scalability as very good. We have scaled from 30 to 150 within three years without a glitch."

"It is a very stable solution."

More Salesforce Sales Cloud pros

Cons

"The UI experience needs refinement to enhance user-friendliness."

"There are specific areas that would be beneficial to enhance and improve, especially its financial functionality, search capabilities, chat features, and content articles."

"We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product."

"Oracle Service Cloud could improve the integration for older platforms."

"The product's option to upload payroll data doesn't work seamlessly."

"Some features that require improvement include the location functionality and certain aspects of the CRM."

"The user experience has to be much better."

"Lacks the ability to deploy custom code for customization."

More Oracle Fusion Service cons

"As a presale team leader, I see a need to better understand the platform because our current knowledge is limited. This makes it difficult to explore possible extensions of its use. We also want more detailed information on commercial opportunities included in the tool. It needs to include better documentation on the functions it offers."

"The user interface could be more intuitive. I had some challenges with how to convert from a lead to an opportunity."

"With the solution being very vast, they need to prioritize features."

"An area for improvement would be the ease of configuration."

"It is a bit pricey."

"When importing from other apps, it gets messy."

"The solution's scalability has some limitations."

"The problem is the solution has gotten so big, it's very complex now. It's a bit difficult to figure out how to do certain actions."

More Salesforce Sales Cloud cons

Pricing and Cost Advice

"Oracle's pricing is quite high, and this cost can be a significant barrier, especially for smaller companies."

"Oracle Fusion Service is a cheap and flexible solution."

"There are no extra licenses, everything is included in the subscription, and the price is fixed."

"Licensing fees are on the higher end and I rate them an eight out of ten."

"The tool is reasonably priced."

"Oracle Fusion Service is more expensive than Workday."

"This is definitely an expensive product compared to others on the market."

"The product has average pricing."

"Not the cheapest"

"It is a premium product, so it is not the cheapest solution. I think if it's implemented well, and you're getting the soft cost benefits, the efficiencies, it's justified. But not if you're looking at just apples for apples as a subscription, without the complexity that you can achieve. It can deal with complex business requirements. Some other CRMs can't. But you certainly pay, so it's a premium-charged solution. It's one of the more expensive ones."

"You need to pay for the license per user per month. For example, you need to pay $100 per user. If you have 200 users using your Salesforce, that would be multiplied by a hundred, that's $20,000 per month and a quarter million per year."

"It is alright for now because we ended up getting a discount off the base price. So, for now, it is okay. We may have to renegotiate when we get more users, and I don't know if the price would stay the same or increase. It has just a standard licensing fee. If you end up hiring a consultant for implementation, you will have to pay for the implementation. Other than that, there are no additional fees."

"Sales Cloud is quite expensive."

"Being license based, the license varies by type. The pricing is considered average."

"The price of Salesforce Sales Cloud could be reduced. It is expensive."

"We have a yearly license, and there are no hidden costs. Considering the Indian market, the pricing is reasonable. I don't consider it to be on the high side."

More Salesforce Sales Cloud pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which CRM solutions are best for your needs.

See recommendations

831,158 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Educational Organization

81%

Manufacturing Company

Computer Software Company

Financial Services Firm

Educational Organization

77%

Computer Software Company

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Oracle Service Cloud?

The solution is easy to learn.

See all answers

What needs improvement with Oracle Service Cloud?

Some features that require improvement include the location functionality and certain aspects of the CRM. While Oracle is actively working on enhancements, there are nice-to-have features offered b...

See all answers

What is your primary use case for Oracle Service Cloud?

We use the solution as a backend for ERP systems, encompassing various functions such as HR, finance, supply chain, manufacturing, and customer experience (CX) management.

See all answers

What do you like most about Salesforce Sales Cloud?

The features of Sales Cloud most useful for testing and running email campaigns are highly valuable.

See all answers

What needs improvement with Salesforce Sales Cloud?

There is no room for improvement in Sales Cloud. I would not want any new features included in the next release.

See all answers

What is your primary use case for Salesforce Sales Cloud?

I use Sales Cloud to manage my sales pipeline.

See all answers

Comparisons

Siebel CRM vs Oracle Fusion Service

Compared 38% of the time

Oracle CX Sales vs Oracle Fusion Service

Compared 26% of the time

Salesforce Service Cloud vs Oracle Fusion Service

Compared 22% of the time

Sales Creatio vs Oracle Fusion Service

Compared 14% of the time

More Oracle Fusion Service Competitors

Microsoft Dynamics CRM vs Salesforce Sales Cloud

Compared 33% of the time

SAP CRM vs Salesforce Sales Cloud

Compared 32% of the time

Oracle CX Sales vs Salesforce Sales Cloud

Compared 6% of the time

IQVIA Orchestrated Customer Engagement vs Salesforce Sales Cloud

Compared 5% of the time

Camunda vs Salesforce Sales Cloud

Compared 4% of the time

More Salesforce Sales Cloud Competitors

Product Reports

Buyer's Guide

Oracle Fusion Service

January 2025

Download Oracle Fusion Service product report

Buyer's Guide

Salesforce Sales Cloud

December 2024

Download Salesforce Sales Cloud product report

Also Known As

Oracle Service Cloud, Oracle RightNow

Sales Cloud, SFDC, Salesforce

Learn More

Oracle

Video not available

Salesforce

Overview

Deliver efficient service outcomes at scale when and where customers engage. Oracle Fusion Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.

Salesforce Sales Cloud is a comprehensive CRM platform designed for efficient lead management, sales forecasting, and customer engagement, offering extensive customization and cloud-based accessibility.

Aimed at enhancing business efficiency, Salesforce Sales Cloud supports core business processes like CRM, lead and opportunity management, sales forecasting, and customer engagement. Its robust integration capabilities allow seamless connectivity with ERP systems and various applications. The platform offers pipeline tracking, process automation, and advanced sales cycle management. Users appreciate its cloud-based accessibility, allowing teams to operate remotely and manage sales operations effectively. However, users highlight concerns about its complexity, cost, and the need for a more intuitive interface.

What features does Salesforce Sales Cloud offer?

Customization: Tailor the CRM to meet specific business requirements.
Robust Reporting: Comprehensive analytics and data insights.
Lead Management: Efficiently manage and convert leads.
API Integration: Seamless connectivity with multiple applications.
Cloud Accessibility: Work from anywhere with cloud-based access.

What benefits should be evaluated in Salesforce Sales Cloud reviews?

Enhanced Productivity: Streamline sales processes with automation.
Improved Collaboration: Facilitate team coordination and client engagement.
Accurate Forecasting: Make informed decisions with reliable sales forecasts.
Flexibility: Accommodate diverse industry needs with ease.
Legacy System Integration: Efficiently update and integrate with existing systems.

Salesforce Sales Cloud is widely implemented across industries such as finance, healthcare, and retail, supporting sales teams in tracking and managing sales operations. Its use extends to reporting, collaboration, and enhancing client interactions, allowing companies to tailor Salesforce to meet industry-specific requirements efficiently.

Sample Customers

Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.

Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group

Buyer's Guide

Oracle Fusion Service vs. Salesforce Sales Cloud

January 2025

Free Report: Oracle Fusion Service vs. Salesforce Sales Cloud

Find out what your peers are saying about Oracle Fusion Service vs. Salesforce Sales Cloud and other solutions. Updated: January 2025.

DOWNLOAD NOW

831,158 professionals have used our research since 2012.

See our Oracle Fusion Service vs. Salesforce Sales Cloud report.

See our list of best CRM vendors.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.