Camunda vs Salesforce Sales Cloud comparison

The compared Camunda and Salesforce solutions aren't in the same category. Camunda is ranked #2 in BPD , with an average rating of 8.2, and holds a 12.0% mindshare in the category. Salesforce is ranked #1 in CRM , with an average rating of 8.2, and holds a 11.1% mindshare. Additionally, 89% of Camunda users are willing to recommend the solution, compared to 93% of Salesforce users who would recommend it.

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Executive Summary

We performed a comparison between Camunda and Salesforce Sales Cloud based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Camunda, Software AG and others in Business Process Design.

To learn more, read our detailed Business Process Design Report (Updated: November 2024).

Buyer's Guide

Business Process Design

November 2024

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Categories and Ranking

IBM Blueworks Live

Mindshare comparison

Business Process Design

CRM

Featured Reviews

AjarMathur

Global Innovation Director at Ernst & Young

An easily scalable and affordable solution that enables users to document and digitize processes with ease

IBM Blueworks is BPMN 2.0 compliant, but it does not adapt to the overarching BPMN 2.0 concepts. There is only one kind of BPMN 2.0 diagram. It is a process diagram. It doesn't have the concept of separate tools, which other products offer. If I had to do a hardcore BPMN 2.0 modeling, the product would have its own reservations. There were features we could not explore from a BPMN 2.0 perspective. Most of the time, people who are shifting from Microsoft Office tools to a digitized way of working still want the reporting capabilities to be strong. Some tools, like ARIS or Signavio, offer customized solutions from the reporting perspective. If I have documented my whole finance process and want to fetch out a complete SOP report in a very customized manner, IBM Blueworks cannot provide it. We have to rely on some other services. So that's one area in which we always struggled, how to really customize the reporting aspects. I understand that we need to keep the tool a little more asset-light. It's very difficult to keep adding many options, but at least a few BPMN 2.0 options were needed. We have been suggesting to IBM that we should have some way of customizing the reporting. At least we should get a custom way of reporting it into different formats like Excel or putting up a logo for one of the clients so that their SAP can be printed that way.

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Peter Broucke

Enterprise Architect at Proximus

Support is good (even the basic one), documentation is readily available and matches the need for agile development

Probably one area I look forward to has to do with AI and how Camunda sees the AI angle on workflow. I know they're working on that or at least communicating about it. They already have versions to run on the cloud, so they've tackled that. We're looking at what they will come up with otherwise. As long as the product gets enough traction and evolves, we're happy. With open source, you can monitor what's happening. If the product is being left by many customers, that's a sign. We're also users of Camunda, and you can watch one of our guides' presentations in the States about one of our implementations. Our focus now is on developing service management and DMN APIs for the platform. AI is something we take into consideration, but we'll see what additional benefits it could bring and how to interconnect it with our data or AI engineering.

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Richard Mottershead

Enterprise Architect at a non-profit with 501-1,000 employees

Infinitely customizable, good end-to-end sales and customer management processes but lacks good documentation

Essentially, it's the CRM solution for managing customers and leads. The features that had the most significant impact on our sales efficiency include flexibility, regular updates, and very good end-to-end sales and customer management processes. AI and machine learning are on the agenda for next year. Initially, it will be very silo-based, but eventually, we'll be integrating MIBI data into our solution. Sales Cloud's reporting and analytics capabilities influenced our sales strategy quite a lot. We can build every report as a dashboard, and there are various sorts of things. We are using Tableau as our MIBI analytic solution, which is also owned by Salesforce these days.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is a stable solution since there has not been any downtime. Everything loads fast."

"The licenses are transferrable between different users."

"Valuable features include real-time modeling and design work, the ability to perform workshops with clients in real-time with the tool, and getting instant output."

"I like the two-tiered approach, that is, discover and then drill down to the main steps. You can right click and attach risk, policies, and much more. It is a user-friendly solution."

"The stability is pretty good. It is highly available, which is key. You don't lose your work and can autosave."

"We are you using the product as a process mapping tool and as part of a larger process improvement project. We use it with IBM BPM and IBM ODM. We get an automated workflow solution for our customers, an improved workflow automation."

"It enables decisions based upon processes that we do model, and ultimately move forward with."

"The business process discovery is excellent. The diagram or blueprinting functionality of the solution are very good. It's quite easy. You can link the sub-processes and get a big overview of the whole process then."

More IBM Blueworks Live pros

"The product has a good task management engine."

"There's this graphic that tells you how many lines or how many tickets are in each step. In that way, you know where you stand. I find this feature very valuable."

"It allows me to present or to demonstrate the business process flow, visually, without having to resort to PowerPoint, Visio, or other products."

"The ease with which I can define workflows is most valuable. The latest updates and flexibility that it provides around a task activity are interesting for me."

"I think that the positives of Camunda Platform are that our customers can start with the free version. I think it is the most important."

"It is simple to use. The user experience is very good."

"Camunda is a scalable product."

"The number of client implementations and cross-language capabilities to support multiple frameworks is very pluggable compared to Pega. It's also more portable."

More Camunda pros

"There is a ton of information on the dashboard. Reports are also there for us. We can analyze information across the team and across a period, such as quarterly or annually."

"The dashboards and dashboard customization are great."

"When it comes to the lead management process, we track and evaluate the different stages and the challenges in each stage. It's so that the entire team has visibility of what's going on with each individual lead."

"The most valuable features are the reporting and the custom codes."

"The best features of the solution are its performance and stability."

"The tracking and monitoring of daily activities within each account is the most valuable aspect of Salesforce Sales Cloud. It allows for staying informed about ongoing activities, ensuring comprehensive visibility into the progress made within each account on a regular basis. Additionally, the plugins that are available, such as ZoolInfo are useful."

"It is a very stable solution."

"The most valuable features of Salesforce Sales Cloud are ease of use. It is very simple for the sales team to use. You can integrate it with a lot of other systems."

More Salesforce Sales Cloud pros

Cons

"IBM Blueworks is BPMN 2.0 compliant, but it does not adapt to the overarching BPMN 2.0 concepts."

"It is BPMN-compliant but the tool needs to be more involved to get into a completely 2.0 oriented tool. It has a few things but it's not the complete BPMN model."

"The font size is really, really small and it's really not useful to print out process models because you cannot read what's written in different boxes. This makes it necessary for people to have access to the tool. We view licenses to see how the printing or output is. It's not very good."

"The initial setup is neither straightforward nor complex however you do need to know what you are doing."

"The ability to create a very structured rule. With the capability that we have right now, Blueworks Live is more process focused. We should be able to enhance it to include a lot more of decisions as well."

"Sometimes, the tool is automatic, which can complicate it, but once you're accustomed to manipulating it, you can use it very effectively."

"The user interface is quite easy at first but process analysts soon run into roadblocks of limited functionality, which is disappointing."

"In the solution Signavio, they have a customer journey mapping feature that should be added to IBM Blueworks Live. It's valuable to map or document the customer journey to identify the pains and opportunities in this process."

More IBM Blueworks Live cons

"The deployment model could be improved for easier implementation."

"When trying to design rule tables the solutions graphical user interface could improve, it could be more user friendly."

"The product does not have a dictionary."

"I think that Camunda can try to do better when it comes to solving the complexities of all the products in its software stack."

"As we experienced some difficulties in the beginning, deployment took almost a month."

"I have faced problems in bringing up the Cockpit in terms of GUI processes. I think that there is room for improvement in those areas."

"I would like to have a feature for audit logging, audit logs and audit log management. And some history of use for the audit logs."

"The initial set up could be simplified, it's complex."

More Camunda cons

"The areas revolving around archiving and backup in Salesforce Sales Cloud are not as advanced as some of the other solutions in the market."

"The solution could improve the partner management and communities. For the enterprise licenses, we have the help, but it should also be extended with the features to the partner community."

"The performance is sometimes slow. There is too much information and this makes it difficult to find the answers we are looking for."

"If the infrastructure is not correct, then customers are having an issue and it's taking a lot of time to load."

"It might be easier if there were better integration with other sales systems or clouds that are not powered by Salesforce. For example, when we work with partners, such as Amazon or any other major tech company, sometimes we collaborate to develop a sales lead."

"It would be nice if they had an ERP offering or a firm strategic partnership with a best-in-class ERP. So rather than say they're just ERP agnostic, you would pick whichever ERP you want, which is very generic. I think it would have a lot of merit if they partnered strategically with a best-in-class trusted ERP platform or acquired an ERP platform."

"An area for improvement would be the ease of configuration."

"The built-in functionality is a little dated."

More Salesforce Sales Cloud cons

Pricing and Cost Advice

"We are seeing ROI from this solution. The solution has saved us time."

"Based on the licenses purchased, from a footprint perspective, you can have as many people as you want. You have multiple different categories of licenses to keep the cost low."

"They have a free subscription model that gives a lot of power to the users."

"The solution is very, very cost-effective."

"There are editor licenses that are around 50 euros per month, and contributor licenses that are around 30 euros per month."

"Making it less expensive would be good."

"Price wise, IBM Blueworks Live is in the middle range, and I would give it a five out of ten."

"The solution is not very expensive."

"The product is expensive for a small or medium-sized company."

"In Africa, the cost of deployment is an important factor to consider since it adds to the overall cost. This might be the only drawback to using it."

"We are using the open-source version, free of charge. We didn't bother with the enterprise features."

"The most attractive feature of the product is that it is open source."

"We're using the open-source version for now."

"The evaluation of my customers on pricing is that it is reasonable."

"Camunda is a cheaply priced product, making it one of its major USPs."

"We are using the open-source version of this solution."

More Camunda pricing and cost advice

"Implementation and add-ons may be additional costs."

"We pay a yearly subscription fee."

"In terms of investment value and return of the investment, Salesforce right now is pretty good on the Western markets where the price of the employees is pretty high."

"The price is fair."

"My understanding is that Salesforce is a little bit expensive, but in terms of the efficiencies, automation, and visibility, I think it's definitely value for money."

"Its license is expensive. It is probably a lot more than smaller solutions. It is around £500 a month, but I don't know how many licenses we have."

"The price of Salesforce Sales Cloud could be reduced. It is expensive."

"I've seen the prices for Salesforce Sales Cloud, but I haven't been the one to handle the money. As someone who's only visually looked at the price, I would imagine it's on the pricier side, but they do have a ton of leverage, and seeing that everyone I've worked for has always been dedicated to continuing Salesforce. I've never worked for anyone who has threatened to leave. Everyone has accepted the pricing for what they offer."

More Salesforce Sales Cloud pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

19%

Manufacturing Company

10%

Computer Software Company

10%

Government

Financial Services Firm

27%

Computer Software Company

14%

Manufacturing Company

Government

Educational Organization

77%

Computer Software Company

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about IBM Blueworks Live?

The solution is easy to operate. Also, there is an automatic mode to make the business flow. You don't have to put an...

See all answers

What is your experience regarding pricing and costs for IBM Blueworks Live?

The solution costs around 600-700 dollars/year, which is quite affordable.

See all answers

What needs improvement with IBM Blueworks Live?

Sometimes, the tool is automatic, which can complicate it, but once you're accustomed to manipulating it, you can use...

See all answers

How does Bonita compare with Camunda Platform?

One of the things we like best about Bonita is that you can create without coding - it is a low-code platform. With B...

See all answers

Which do you prefer - Appian or Camunda Platform?

Appian is fast when building simple to medium solutions. This solution offers simple drag-and-drop functionality with...

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Which would you choose - Camunda Platform or Apache Airflow?

Camunda Platform allows for visual demonstration and presentation of business process flows. The flexible Java-based ...

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What do you like most about Salesforce Sales Cloud?

The features of Sales Cloud most useful for testing and running email campaigns are highly valuable.

See all answers

What needs improvement with Salesforce Sales Cloud?

There is no room for improvement in Sales Cloud. I would not want any new features included in the next release.

See all answers

What is your primary use case for Salesforce Sales Cloud?

I use Sales Cloud to manage my sales pipeline.

See all answers

Comparisons

Visio vs IBM Blueworks Live

Compared 37% of the time

SAP Signavio Process Manager vs IBM Blueworks Live

Compared 17% of the time

Lucidchart vs IBM Blueworks Live

Compared 15% of the time

ARIS Cloud vs IBM Blueworks Live

Compared 9% of the time

ARIS BPA vs IBM Blueworks Live

Compared 5% of the time

More IBM Blueworks Live Competitors

Apache Airflow vs Camunda

Compared 14% of the time

Bizagi vs Camunda

Compared 9% of the time

IBM BPM vs Camunda

Compared 7% of the time

Bonita vs Camunda

Compared 7% of the time

Pega Platform vs Camunda

Compared 6% of the time

More Camunda Competitors

Microsoft Dynamics CRM vs Salesforce Sales Cloud

Compared 33% of the time

SAP CRM vs Salesforce Sales Cloud

Compared 32% of the time

Oracle CX Sales vs Salesforce Sales Cloud

Compared 6% of the time

IQVIA Orchestrated Customer Engagement vs Salesforce Sales Cloud

Compared 4% of the time

Oracle E-Business Suite vs Salesforce Sales Cloud

Compared 3% of the time

More Salesforce Sales Cloud Competitors

Product Reports

Buyer's Guide

IBM Blueworks Live

December 2024

Download IBM Blueworks Live product report

Buyer's Guide

Camunda

December 2024

Download Camunda product report

Buyer's Guide

Salesforce Sales Cloud

November 2024

Download Salesforce Sales Cloud product report

Also Known As

IBM Lombardi Blueprint

Camunda BPM

Sales Cloud, SFDC, Salesforce

Learn More

IBM

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Camunda

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Salesforce

Overview

IBM Blueworks Live is a cloud-based business process modeling tool that helps you discover, map and document your processes. It is easy to use, allowing you to learn and perform business process modeling in minutes.

With Blueworks Live you can:

Simplify business process modeling
Quickly build business processes in a straightforward, cloud-based interface designed for both IT and business users.

Improve process efficiency and accuracy
A central process repository eliminates version control and consistency issues by providing users real-time access to process workflows.

Enhance cross-team collaboration
A shared team workspace engages all business process owners, encouraging cross-team participation and continuous process improvement.

Camunda enables organizations to orchestrate processes across people, systems, and devices to continuously overcome complexity and increase efficiency. A common visual language enables seamless collaboration between business and IT teams to design, automate, and improve end-to-end processes with the required speed, scale, and resilience to remain competitive. Hundreds of enterprises such as Atlassian, ING, and Vodafone orchestrate business-critical processes with Camunda to accelerate digital transformation. To learn more visit camunda.com.

Salesforce Sales Cloud is a comprehensive CRM platform designed for efficient lead management, sales forecasting, and customer engagement, offering extensive customization and cloud-based accessibility.

Aimed at enhancing business efficiency, Salesforce Sales Cloud supports core business processes like CRM, lead and opportunity management, sales forecasting, and customer engagement. Its robust integration capabilities allow seamless connectivity with ERP systems and various applications. The platform offers pipeline tracking, process automation, and advanced sales cycle management. Users appreciate its cloud-based accessibility, allowing teams to operate remotely and manage sales operations effectively. However, users highlight concerns about its complexity, cost, and the need for a more intuitive interface.

What features does Salesforce Sales Cloud offer?

Customization: Tailor the CRM to meet specific business requirements.
Robust Reporting: Comprehensive analytics and data insights.
Lead Management: Efficiently manage and convert leads.
API Integration: Seamless connectivity with multiple applications.
Cloud Accessibility: Work from anywhere with cloud-based access.

What benefits should be evaluated in Salesforce Sales Cloud reviews?

Enhanced Productivity: Streamline sales processes with automation.
Improved Collaboration: Facilitate team coordination and client engagement.
Accurate Forecasting: Make informed decisions with reliable sales forecasts.
Flexibility: Accommodate diverse industry needs with ease.
Legacy System Integration: Efficiently update and integrate with existing systems.

Salesforce Sales Cloud is widely implemented across industries such as finance, healthcare, and retail, supporting sales teams in tracking and managing sales operations. Its use extends to reporting, collaboration, and enhancing client interactions, allowing companies to tailor Salesforce to meet industry-specific requirements efficiently.

Sample Customers

Cloudsoft Corp. Ltd., Bayer, S¾SS, Essex County Council

24 Hour Fitness, Accruent, AT&T Inc., Atlassian, CSS Insurance, Deutsche Telekom, Generali, Provinzial NordWest Insurance Services, Swisscom AG, U.S. Department of Veterans Affairs, VHV Group, Zalando

Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group

Buyer's Guide

Business Process Design

November 2024

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Find out what your peers are saying about Microsoft, Camunda, Software AG and others in Business Process Design. Updated: November 2024.

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We monitor all Business Process Design reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.