Camunda vs Salesforce Sales Cloud comparison

The compared Camunda and Salesforce solutions aren't in the same category. Camunda is ranked #2 in BPD , with an average rating of 8.2, and holds a 11.6% mindshare in the category. Salesforce is ranked #1 in CRM , with an average rating of 8.2, and holds a 11.2% mindshare. Additionally, 89% of Camunda users are willing to recommend the solution, compared to 93% of Salesforce users who would recommend it.

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Executive Summary

We performed a comparison between Camunda and Salesforce Sales Cloud based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Camunda, Software AG and others in Business Process Design.

To learn more, read our detailed Business Process Design Report (Updated: October 2024).

Buyer's Guide

Business Process Design

October 2024

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Categories and Ranking

IBM Blueworks Live

Mindshare comparison

Business Process Design

CRM

Featured Reviews

AjarMathur

Global Innovation Director at Ernst & Young

Jul 5, 2023

An easily scalable and affordable solution that enables users to document and digitize processes with ease

IBM Blueworks is BPMN 2.0 compliant, but it does not adapt to the overarching BPMN 2.0 concepts. There is only one kind of BPMN 2.0 diagram. It is a process diagram. It doesn't have the concept of separate tools, which other products offer. If I had to do a hardcore BPMN 2.0 modeling, the product would have its own reservations. There were features we could not explore from a BPMN 2.0 perspective. Most of the time, people who are shifting from Microsoft Office tools to a digitized way of working still want the reporting capabilities to be strong. Some tools, like ARIS or Signavio, offer customized solutions from the reporting perspective. If I have documented my whole finance process and want to fetch out a complete SOP report in a very customized manner, IBM Blueworks cannot provide it. We have to rely on some other services. So that's one area in which we always struggled, how to really customize the reporting aspects. I understand that we need to keep the tool a little more asset-light. It's very difficult to keep adding many options, but at least a few BPMN 2.0 options were needed. We have been suggesting to IBM that we should have some way of customizing the reporting. At least we should get a custom way of reporting it into different formats like Excel or putting up a logo for one of the clients so that their SAP can be printed that way.

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Peter Broucke

Enterprise Architect at Proximus

Apr 23, 2024

Support is good (even the basic one), documentation is readily available and matches the need for agile development

Probably one area I look forward to has to do with AI and how Camunda sees the AI angle on workflow. I know they're working on that or at least communicating about it. They already have versions to run on the cloud, so they've tackled that. We're looking at what they will come up with otherwise. As long as the product gets enough traction and evolves, we're happy. With open source, you can monitor what's happening. If the product is being left by many customers, that's a sign. We're also users of Camunda, and you can watch one of our guides' presentations in the States about one of our implementations. Our focus now is on developing service management and DMN APIs for the platform. AI is something we take into consideration, but we'll see what additional benefits it could bring and how to interconnect it with our data or AI engineering.

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Richard Mottershead

Enterprise Architect at a non-profit with 501-1,000 employees

Apr 24, 2024

Infinitely customizable, good end-to-end sales and customer management processes but lacks good documentation

Essentially, it's the CRM solution for managing customers and leads. The features that had the most significant impact on our sales efficiency include flexibility, regular updates, and very good end-to-end sales and customer management processes. AI and machine learning are on the agenda for next year. Initially, it will be very silo-based, but eventually, we'll be integrating MIBI data into our solution. Sales Cloud's reporting and analytics capabilities influenced our sales strategy quite a lot. We can build every report as a dashboard, and there are various sorts of things. We are using Tableau as our MIBI analytic solution, which is also owned by Salesforce these days.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is stable. All the refreshes run very well."

"It's very easy, very quick to create a process map. It has templates. The look and feel is very nice. What we want to achieve out of the process map, we can achieve it using Blueworks."

"This solution is good at utilizing standards rules for connectivity."

"The stability is pretty good. It is highly available, which is key. You don't lose your work and can autosave."

"We are you using the product as a process mapping tool and as part of a larger process improvement project. We use it with IBM BPM and IBM ODM. We get an automated workflow solution for our customers, an improved workflow automation."

"Business users understand it really well, which means we can then help them automate their business processes."

"Valuable features include real-time modeling and design work, the ability to perform workshops with clients in real-time with the tool, and getting instant output."

"It enables decisions based upon processes that we do model, and ultimately move forward with."

More IBM Blueworks Live pros

"The most valuable features are that it's lightweight, can be embedded in existing Java code, and keeps track of the workflow state and the instances that we need."

"I like everything about the entire BPM that comes with the BPM suite."

"One reason we selected Camunda or Cloud/DB is that it comes with the support of the BPMN notation, which helps to define processes in a standard manner. Another reason was that Camunda Cloud, as the name says, is designed for a new cloud era."

"We have been able to save costs using this solution compared to the product we used before."

"We are documenting all of the processors and VPN. Then we are sharing it with our business users."

"The most valuable feature is that, with a visual system, you can try to have a process client before beginning the programming for the application."

"It is quite easy to build a simple process without any knowledge of programming."

"It has an open BPM"

More Camunda pros

"This solution offers a good user experience. It is easy to learn and use, even for those who are using it for the first time."

"This product is lightweight."

"The reporting features are useful."

"The solution can scale massively. I've been quite impressed."

"The performance is good, and it is easy to use."

"There is a ton of information on the dashboard. Reports are also there for us. We can analyze information across the team and across a period, such as quarterly or annually."

"The user interface is pretty simple."

"The solution has the ability to run reports on the pipeline and understand the likelihood of the sales. The analytics tools are very good."

More Salesforce Sales Cloud pros

Cons

"Sometimes, the tool is automatic, which can complicate it, but once you're accustomed to manipulating it, you can use it very effectively."

"IBM Blueworks is BPMN 2.0 compliant, but it does not adapt to the overarching BPMN 2.0 concepts."

"The solution is a very basic discovery product so it doesn't have that much modeling capability. This can be improved."

"We haven't yet been able to dabble in case management with Blueworks Live, as it is not yet offered with the product."

"There should be an option to import from and export to Microsoft Visio. Being able to move files back and forth between Blueworks Live and Visio would be good."

"The font size is really, really small and it's really not useful to print out process models because you cannot read what's written in different boxes. This makes it necessary for people to have access to the tool. We view licenses to see how the printing or output is. It's not very good."

"The objects that the solution creates are not unique."

"The initial setup is neither straightforward nor complex however you do need to know what you are doing."

More IBM Blueworks Live cons

"They could provide more documentation regarding the integration of different programming languages."

"When trying to design rule tables the solutions graphical user interface could improve, it could be more user friendly."

"I would also like a very easy to use form builder."

"I have faced problems in bringing up the Cockpit in terms of GUI processes. I think that there is room for improvement in those areas."

"The product's initial setup phase is difficult for beginners."

"It would be helpful to have more readily available use cases on the internet. Camunda's documentation feels less comprehensive."

"The primary issue regarding the Camuto platform is its high cost of training. This is why I haven't discussed it extensively, as compared to other products that are more affordable in terms of developer training."

"I would like to have a feature for audit logging, audit logs and audit log management. And some history of use for the audit logs."

More Camunda cons

"The built-in functionality is a little dated."

"I would like to see a more affordable licensing model."

"CI/CD is the biggest room for improvement. Deployment between environments and configuration."

"They should also include ATP and CTP functionality."

"The monitoring is very good, but it could be better."

"The high price of the product is an area of concern where improvements are required."

"Auto clean for duplicate leads, accounts, and contacts needs improving."

"The scalability could improve by a small amount."

More Salesforce Sales Cloud cons

Pricing and Cost Advice

"They have a free subscription model that gives a lot of power to the users."

"The solution is very, very cost-effective."

"The solution is not very expensive."

"We are seeing ROI from this solution. The solution has saved us time."

"Price wise, IBM Blueworks Live is in the middle range, and I would give it a five out of ten."

"Based on the licenses purchased, from a footprint perspective, you can have as many people as you want. You have multiple different categories of licenses to keep the cost low."

"Making it less expensive would be good."

"There are editor licenses that are around 50 euros per month, and contributor licenses that are around 30 euros per month."

"Compared to other software, Camunda Platform is quite cost-effective."

"The license is quite expensive, which is why we went with the community version."

"We pay for the license of this solution annually."

"We're using the open-source version for now."

"We are using the community version. There is no licensing cost."

"Camunda has a free service as well as a commercial service. We are using the free service."

"Generally, the price could be better, as well as the licensing fees."

"It is good for a startup. When we started, its price was fair, but the way we are using it to orchestrate microservices makes it expensive. When you are growing as a company, you would have more microservices, and you would have more users. There is an exponential effect when you are growing in terms of the number of conditions, processes, and users because they bill you per process. So, the price was increasing very quickly for us, and it was very difficult."

More Camunda pricing and cost advice

"Price-wise, the product does not fall under the category of cheaply priced products."

"There is a license required to use this solution and the price is expensive. It could be reduced."

"It's expensive, storage being the most costly aspect."

"The price of the product is very high. I rate the product price a ten on a scale of one to ten, where one means low price, and ten means expensive."

"You need to pay for the license per user per month. For example, you need to pay $100 per user. If you have 200 users using your Salesforce, that would be multiplied by a hundred, that's $20,000 per month and a quarter million per year."

"The price of Salesforce Sales Cloud could be reduced. It is expensive."

"Sales Cloud is quite expensive."

"I have found Salesforce Sales Cloud to be expensive. However, it is the number one CRM solution in the world. It is worth the money."

More Salesforce Sales Cloud pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Business Process Design solutions are best for your needs.

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Top Industries

By visitors reading reviews

Financial Services Firm

19%

Computer Software Company

10%

Manufacturing Company

10%

Government

Financial Services Firm

27%

Computer Software Company

14%

Manufacturing Company

Government

Educational Organization

76%

Computer Software Company

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about IBM Blueworks Live?

The solution is easy to operate. Also, there is an automatic mode to make the business flow. You don't have to put an...

See all answers

What is your experience regarding pricing and costs for IBM Blueworks Live?

The solution costs around 600-700 dollars/year, which is quite affordable.

See all answers

What needs improvement with IBM Blueworks Live?

Sometimes, the tool is automatic, which can complicate it, but once you're accustomed to manipulating it, you can use...

See all answers

How does Bonita compare with Camunda Platform?

One of the things we like best about Bonita is that you can create without coding - it is a low-code platform. With B...

See all answers

Which do you prefer - Appian or Camunda Platform?

Appian is fast when building simple to medium solutions. This solution offers simple drag-and-drop functionality with...

See all answers

Which would you choose - Camunda Platform or Apache Airflow?

Camunda Platform allows for visual demonstration and presentation of business process flows. The flexible Java-based ...

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What do you like most about Salesforce Sales Cloud?

The features of Sales Cloud most useful for testing and running email campaigns are highly valuable.

See all answers

What needs improvement with Salesforce Sales Cloud?

There is no room for improvement in Sales Cloud. I would not want any new features included in the next release.

See all answers

What is your primary use case for Salesforce Sales Cloud?

I use Sales Cloud to manage my sales pipeline.

See all answers

Comparisons

Visio vs IBM Blueworks Live

Compared 37% of the time

SAP Signavio Process Manager vs IBM Blueworks Live

Compared 17% of the time

Lucidchart vs IBM Blueworks Live

Compared 15% of the time

ARIS Cloud vs IBM Blueworks Live

Compared 10% of the time

ARIS BPA vs IBM Blueworks Live

Compared 4% of the time

More IBM Blueworks Live Competitors

Apache Airflow vs Camunda

Compared 15% of the time

Bizagi vs Camunda

Compared 9% of the time

Bonita vs Camunda

Compared 7% of the time

IBM BPM vs Camunda

Compared 7% of the time

Pega Platform vs Camunda

Compared 7% of the time

More Camunda Competitors

Microsoft Dynamics CRM vs Salesforce Sales Cloud

Compared 34% of the time

SAP CRM vs Salesforce Sales Cloud

Compared 33% of the time

Oracle CX Sales vs Salesforce Sales Cloud

Compared 5% of the time

IQVIA Orchestrated Customer Engagement vs Salesforce Sales Cloud

Compared 4% of the time

Oracle CRM vs Salesforce Sales Cloud

Compared 3% of the time

More Salesforce Sales Cloud Competitors

Product Reports

Buyer's Guide

IBM Blueworks Live

November 2024

Download IBM Blueworks Live product report

Buyer's Guide

Camunda

November 2024

Download Camunda product report

Buyer's Guide

Salesforce Sales Cloud

October 2024

Download Salesforce Sales Cloud product report

Also Known As

IBM Lombardi Blueprint

Camunda BPM

Sales Cloud, SFDC, Salesforce

Learn More

IBM

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Camunda

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Salesforce

Overview

IBM Blueworks Live is a cloud-based business process modeling tool that helps you discover, map and document your processes. It is easy to use, allowing you to learn and perform business process modeling in minutes.

With Blueworks Live you can:

Simplify business process modeling
Quickly build business processes in a straightforward, cloud-based interface designed for both IT and business users.

Improve process efficiency and accuracy
A central process repository eliminates version control and consistency issues by providing users real-time access to process workflows.

Enhance cross-team collaboration
A shared team workspace engages all business process owners, encouraging cross-team participation and continuous process improvement.

Camunda enables organizations to orchestrate processes across people, systems, and devices to continuously overcome complexity and increase efficiency. A common visual language enables seamless collaboration between business and IT teams to design, automate, and improve end-to-end processes with the required speed, scale, and resilience to remain competitive. Hundreds of enterprises such as Atlassian, ING, and Vodafone orchestrate business-critical processes with Camunda to accelerate digital transformation. To learn more visit camunda.com.

Salesforce Sales Cloud is a comprehensive CRM platform designed for efficient lead management, sales forecasting, and customer engagement, offering extensive customization and cloud-based accessibility.

Aimed at enhancing business efficiency, Salesforce Sales Cloud supports core business processes like CRM, lead and opportunity management, sales forecasting, and customer engagement. Its robust integration capabilities allow seamless connectivity with ERP systems and various applications. The platform offers pipeline tracking, process automation, and advanced sales cycle management. Users appreciate its cloud-based accessibility, allowing teams to operate remotely and manage sales operations effectively. However, users highlight concerns about its complexity, cost, and the need for a more intuitive interface.

What features does Salesforce Sales Cloud offer?

Customization: Tailor the CRM to meet specific business requirements.
Robust Reporting: Comprehensive analytics and data insights.
Lead Management: Efficiently manage and convert leads.
API Integration: Seamless connectivity with multiple applications.
Cloud Accessibility: Work from anywhere with cloud-based access.

What benefits should be evaluated in Salesforce Sales Cloud reviews?

Enhanced Productivity: Streamline sales processes with automation.
Improved Collaboration: Facilitate team coordination and client engagement.
Accurate Forecasting: Make informed decisions with reliable sales forecasts.
Flexibility: Accommodate diverse industry needs with ease.
Legacy System Integration: Efficiently update and integrate with existing systems.

Salesforce Sales Cloud is widely implemented across industries such as finance, healthcare, and retail, supporting sales teams in tracking and managing sales operations. Its use extends to reporting, collaboration, and enhancing client interactions, allowing companies to tailor Salesforce to meet industry-specific requirements efficiently.

Sample Customers

Cloudsoft Corp. Ltd., Bayer, S¾SS, Essex County Council

24 Hour Fitness, Accruent, AT&T Inc., Atlassian, CSS Insurance, Deutsche Telekom, Generali, Provinzial NordWest Insurance Services, Swisscom AG, U.S. Department of Veterans Affairs, VHV Group, Zalando

Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group

Buyer's Guide

Business Process Design

October 2024

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Find out what your peers are saying about Microsoft, Camunda, Software AG and others in Business Process Design. Updated: October 2024.

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We monitor all Business Process Design reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.