Oracle Fusion Service vs Salesforce Service Cloud comparison

"It supports various APIs and connectors, enabling seamless communication with other systems, including both Oracle products and third-party applications."

"Oracle offers a wide range of applications, each capable of delivering significant value to our business."

"Oracle Fusion's scalability and flexibility are its most valuable features."

"The solution is easy to learn."

"The solution is completely cloud-based and very easy to access from anywhere."

"The product's most valuable feature is an efficient fusion of finance and HR modules."

"Everything is managed by Oracle, so they have security in place."

"The most valuable feature of the solution is that a company can maintain all of its HR data without any issues."

"There is an out-of-the-box feature for reporting and analytics"

"We are very happy with the support team from Salesforce."

"The strength lies in its ability to work cohesively with other systems, creating a centralized hub that enhances efficiency and collaboration across various functionalities within our organization."

"We used Salesforce Service Cloud for CRM (customer relationship management) cases and general sales cases."

"The product's initial setup phase was straightforward."

"The main benefit of Salesforce Service Cloud is that everything is in the cloud. We can track the entire customer journey from lead to account or opportunity. The CRM is in the cloud, while the financial transactions are in NetSuite. By integrating these applications, we get a complete view of the business. Some integrations are event-driven, while others are batch integrations that run at scheduled times. We also build reports using our in-house analytics tool to help leadership make decisions."

"The most valuable feature of Salesforce Service Cloud is its ease of use."

"With Salesforce Service Cloud, customers can have end-to-end visibility from inquiry to delivery."

"We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product."

"The product's initial setup phase was very difficult."

"There are specific areas that would be beneficial to enhance and improve, especially its financial functionality, search capabilities, chat features, and content articles."

"The vendor must provide a user-friendly mobile application."

"The product's option to upload payroll data doesn't work seamlessly."

"Oracle Fusion Service needs to improve its documentation part because we do not have proper documentation."

"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."

"One suggestion I have is to shorten the IT team's response time. When we submit an ASR or similar request, it takes a while to receive a response, and this can be seen as a drawback."

"Reporting could be improved."

"The solution’s user interface could be improved and enhanced."

"The pricing for what Salesforce Service Cloud offers is not great."

"The solution’s user interface could be improved."

"The product's high price is an area of concern where improvements are required."

"The main concern for me revolves around the speed of certain integrations."

"The solution could continue improving its artificial intelligence capabilities."

"Salesforce Service Cloud's report functionality could be improved."

"The product has average pricing."

"The tool is reasonably priced."

"Licensing fees are on the higher end and I rate them an eight out of ten."

"Oracle Fusion Service is a cheap and flexible solution."

"Oracle's pricing is quite high, and this cost can be a significant barrier, especially for smaller companies."

"This is definitely an expensive product compared to others on the market."

"Oracle Fusion Service is more expensive than Workday."

"There are no extra licenses, everything is included in the subscription, and the price is fixed."

"The price is too expensive."

"The solution is priced at 50 dollars a month per user."

"Salesforce is very cost-effective."

"Salesforce Service Cloud is a bit expensive."

"Salesforce is not a cheap product. It can be expensive."

"We pay a yearly licensing fee for Salesforce Service Cloud, which is expensive."

"Salesforce Service Cloud is a highly expensive solution"

"The product is expensive. There is a need to make yearly payments towards the licensing costs attached to the product."