Oracle Fusion Service vs Salesforce Service Cloud comparison

"Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice."

"It supports various APIs and connectors, enabling seamless communication with other systems, including both Oracle products and third-party applications."

"Oracle offers a wide range of applications, each capable of delivering significant value to our business."

"It offers a seamless experience with quick deployment—eliminating prolonged implementation and installation processes."

"Stable and scalable with good technical support."

"Oracle's strength lies in swiftly building and deploying enterprise applications globally."

"Oracle Fusion Service offers good efficiency."

"The most valuable feature of the solution is that a company can maintain all of its HR data without any issues."

"It is a stable product."

"We used Salesforce Service Cloud for CRM (customer relationship management) cases and general sales cases."

"The interface is quite user-friendly."

"The main benefit of Salesforce Service Cloud is that everything is in the cloud. We can track the entire customer journey from lead to account or opportunity. The CRM is in the cloud, while the financial transactions are in NetSuite. By integrating these applications, we get a complete view of the business. Some integrations are event-driven, while others are batch integrations that run at scheduled times. We also build reports using our in-house analytics tool to help leadership make decisions."

"The three major pillars of Salesforce Service Cloud are the SSL, Chatter, and the Dispatcher Console, which routes calls to the technicians."

"The strength lies in its ability to work cohesively with other systems, creating a centralized hub that enhances efficiency and collaboration across various functionalities within our organization."

"It integrates with all our platforms, providing a comprehensive view of the customer."

"The most valuable feature of Salesforce Service Cloud is its ease of use."

"The dependency on the dollar makes these products more costly during disruptions in currency parity, especially in countries like Pakistan."

"The vendor must provide a user-friendly mobile application."

"The user interface and user experience (UI/UX) need significant improvement, especially in the older on-premises versions."

"The solution’s reporting could be improved."

"The user experience has to be much better."

"We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product."

"The product's initial setup phase was very difficult."

"Oracle counts users for licensing purposes, regardless of their roles or usage patterns. This process could be better."

"Knowledge Management platform could use some intelligence improvements. Data mining techniques for recommending the most relevant knowledge articles would be beneficial. Currently, that selection process is more administrative. AI could be used here."

"I'm not deeply engaged with this team, so I don't have extensive experience with it. As you mentioned, I haven't used it much yet, so my experience is limited."

"One minor drawback is that its implementation requires some preparation. It's not something you can implement instantly; it takes time. The only issue I've encountered is that you need to ensure the implementation is done properly, which can be time-consuming. So, it requires some time and attention."

"The pricing of the solution can be made cheaper."

"The integrations with other solutions can be improved."

"Salesforce Service Cloud's report functionality could be improved."

"The pricing for what Salesforce Service Cloud offers is not great."

"We're seeing a lot of automation and AI enhancements for improvements. This helps answer simple questions without manual intervention, saving time. We can improve by automating more of our solution-building process. Salesforce Service Cloud is a SaaS (Software as a Service) solution. It's constantly evolving, and we're always looking for ways to improve our use. The cloud services we use include CRM (Salesforce), financial (NetSuite), and people (Workday). These services are becoming more automated, with a lot happening in the AI space. We do a lot of modeling ourselves to find answers to questions, and our product team has introduced some AI enhancements."

"Licensing fees are on the higher end and I rate them an eight out of ten."

"Oracle Fusion Service is more expensive than Workday."

"This is definitely an expensive product compared to others on the market."

"Oracle's pricing is quite high, and this cost can be a significant barrier, especially for smaller companies."

"There are no extra licenses, everything is included in the subscription, and the price is fixed."

"The product has average pricing."

"The tool is reasonably priced."

"Oracle Fusion Service is a cheap and flexible solution."

"The price of the solution depends on how many users need access to it"

"The tool is pretty expensive."

"Salesforce is very cost-effective."

"Salesforce Service Cloud is a bit expensive."

"We pay a yearly licensing fee for Salesforce Service Cloud, which is expensive."

"I believe that in our country, Colombia, we utilize this platform for the Latin American region. In terms of expenses, it's somewhat higher compared to other products. I would rate it as expensive and nine out of ten."

"The product is expensive. There is a need to make yearly payments towards the licensing costs attached to the product."

"The price is too expensive."