Oracle Fusion Service vs Vertical Solutions VContactCenter comparison

Oracle and Vertical Solutions are both solutions in the CRM Customer Engagement Centers category. Oracle is ranked #3 with an average rating of 8.3, while Vertical Solutions is ranked #15. Oracle holds a 5.1% mindshare in CCEC, compared to Vertical Solutions’s 1.1% mindshare. Additionally, 91% of Oracle users are willing to recommend the solution.

Oracle Fusion Service

Read 33 Oracle Fusion Service reviews

359 Views
139 Comparison Views

91% willing to recommend

Vertical Solutions VContact...

35 Views
22 Comparison Views

Oracle Fusion Service

Vertical Solutions VContact...

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Executive Summary

We performed a comparison between Oracle Fusion Service and Vertical Solutions VContactCenter based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Salesforce, Oracle and others in CRM Customer Engagement Centers.

To learn more, read our detailed CRM Customer Engagement Centers Report (Updated: February 2025).

Buyer's Guide

CRM Customer Engagement Centers

February 2025

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Helped 841,540 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle Fusion Service

Ranking in CRM Customer Engagement Centers

3rd

Average Rating

8.6

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

CRM (10th), Marketing Management (7th)

Vertical Solutions VContact...

Ranking in CRM Customer Engagement Centers

15th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2025, in the CRM Customer Engagement Centers category, the mindshare of Oracle Fusion Service is 5.1%, down from 7.2% compared to the previous year. The mindshare of Vertical Solutions VContactCenter is 1.1%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Customer Engagement Centers

Featured Reviews

MahaboobPasha

Solutions Architect at Western Digital

Integration enhances efficiency with good ERP Fusion Console that helps with centralization

When it comes to ERP Cloud, performance has always been an issue, especially when calling an API or a VIP publisher. I experience timeouts, which Oracle needs to improve. There have been many service requests around this, particularly last year. Although progress has been made, performance is still a concern for me. When dealing with bulk data uploads via a BDI process, some records occasionally fail, requiring me to debug and reprocess them. Enhanced performance is something that I would be interested in.

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Top Industries

By visitors reading reviews

Educational Organization

79%

Computer Software Company

Manufacturing Company

Financial Services Firm

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Oracle Service Cloud?

The solution is easy to learn.

See all answers

What needs improvement with Oracle Service Cloud?

I would like to see more AI usage, enhanced personalization capabilities, and simpler integration capabilities.

See all answers

What is your primary use case for Oracle Service Cloud?

I mainly use the solution for RTCRN.

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Comparisons

Siebel CRM vs Oracle Fusion Service

Compared 30% of the time

Salesforce Service Cloud vs Oracle Fusion Service

Compared 20% of the time

Oracle CX Sales vs Oracle Fusion Service

Compared 19% of the time

Pega CRM vs Oracle Fusion Service

Compared 11% of the time

Sales Creatio vs Oracle Fusion Service

Compared 10% of the time

More Oracle Fusion Service Competitors

No data available

Product Reports

Buyer's Guide

Oracle Fusion Service

February 2025

Download Oracle Fusion Service product report

Buyer's Guide

CRM Customer Engagement Centers

February 2025

Vertical Solutions VContactCenter report

Download Vertical Solutions VContactCenter product report

Also Known As

Oracle Service Cloud, Oracle RightNow

VContactCenter, Vertical Solutions ContactCenter

Overview

Deliver efficient service outcomes at scale when and where customers engage. Oracle Fusion Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.

Oracle

VContactCenter includes all of the features you need to automate and strengthen your service interactions, deliver seamless consistent support based on proven business processes, and run an efficient operation. With VContactCenter, you can grow and change to meet new business challenges and opportunities. This contact center CRM is available for all environments - on-premise, via private cloud, or SaaS/public cloud.

Vertical Solutions

Sample Customers

Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.

A.O.Smith, DPSciences, City of Sioux Falls, ACCO Brands, Sprint, eProtex, ABB, Mitsubishi, Fujitsu, Rubbermaid, Lumenate

Buyer's Guide

CRM Customer Engagement Centers

February 2025

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Find out what your peers are saying about Microsoft, Salesforce, Oracle and others in CRM Customer Engagement Centers. Updated: February 2025.

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We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.