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Oracle Fusion Service vs Vertical Solutions VContactCenter comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Oracle Fusion Service
Ranking in CRM Customer Engagement Centers
3rd
Average Rating
8.6
Reviews Sentiment
6.7
Number of Reviews
31
Ranking in other categories
CRM (10th), Marketing Management (7th)
Vertical Solutions VContact...
Ranking in CRM Customer Engagement Centers
15th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the CRM Customer Engagement Centers category, the mindshare of Oracle Fusion Service is 5.3%, down from 6.9% compared to the previous year. The mindshare of Vertical Solutions VContactCenter is 1.8%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Customer Engagement Centers
 

Featured Reviews

Hitesh Kunchakuri - PeerSpot reviewer
A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business
There are multiple options in the product that are improving quarterly by considering the user feedback Oracle receives from its multiple clients. I am not exactly sure about the improvements made in the product since I have not been working with the solution for the past four to six months. The area where employees' personal and contact information is called the person management section in the HR module of Oracle Fusion Service, has shortcomings where improvements are required. Sometimes, there are some issues with the areas around national identifiers in the product, so our company has to add multiple national identifiers. Though a person from the USA works in some other country, and that person has every valid document of the residing country, the product sometimes gives some trouble to access the information. The product's option to upload payroll data doesn't work seamlessly. It would be great if there was an option to do internal calculations in the product since sometimes, in our company, we have to calculate all the fields manually in Excel and then upload them in the application.
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Top Industries

By visitors reading reviews
Educational Organization
81%
Manufacturing Company
3%
Computer Software Company
2%
Financial Services Firm
2%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What needs improvement with Oracle Service Cloud?
Some features that require improvement include the location functionality and certain aspects of the CRM. While Oracle is actively working on enhancements, there are nice-to-have features offered b...
What is your primary use case for Oracle Service Cloud?
We use the solution as a backend for ERP systems, encompassing various functions such as HR, finance, supply chain, manufacturing, and customer experience (CX) management.
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Also Known As

Oracle Service Cloud, Oracle RightNow
VContactCenter, Vertical Solutions ContactCenter
 

Overview

 

Sample Customers

Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
A.O.Smith, DPSciences, City of Sioux Falls, ACCO Brands, Sprint, eProtex, ABB, Mitsubishi, Fujitsu, Rubbermaid, Lumenate
Find out what your peers are saying about Microsoft, Salesforce, Oracle and others in CRM Customer Engagement Centers. Updated: November 2024.
816,406 professionals have used our research since 2012.