IT Consultant at a tech vendor with 1,001-5,000 employees
MSP
Sep 7, 2023
Previously, my clients used a smaller ERP system, not a major one. However, they have now transitioned to Oracle, which provides them with a more extensive range of options. Unlike before, it's now an integrated system that covers various aspects, including finance, supply chain management, and other functionalities.
Oracle Techno Sales consultant at a tech services company with 201-500 employees
Real User
Jan 5, 2022
Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice.
It has provided a faster turnaround time. We were able to automate a number of transactional tasks and return that extra time to taking care of customers.
Deliver efficient service outcomes at scale when and where customers engage. Oracle Fusion Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.
The solution is easy to learn.
The most valuable feature of the solution is that customers can easily understand it.
The most valuable feature of the solution is that a company can maintain all of its HR data without any issues.
Oracle's strength lies in swiftly building and deploying enterprise applications globally.
Oracle offers a wide range of applications, each capable of delivering significant value to our business.
Previously, my clients used a smaller ERP system, not a major one. However, they have now transitioned to Oracle, which provides them with a more extensive range of options. Unlike before, it's now an integrated system that covers various aspects, including finance, supply chain management, and other functionalities.
Stable and scalable with good technical support.
The solution changes the way clients work to make it easier and faster.
Oracle Service Cloud could improve the integration for older platforms.
Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice.
Everything is managed by Oracle, so they have security in place.
It has provided a faster turnaround time. We were able to automate a number of transactional tasks and return that extra time to taking care of customers.