Microsoft Dynamics CRM vs Oracle Fusion Service comparison

Microsoft and Oracle are both solutions in the CRM category. Microsoft is ranked #2 with an average rating of 7.9, while Oracle is ranked #10 with an average rating of 8.3. Microsoft holds a 14.1% mindshare in CRM, compared to Oracle’s 1.3% mindshare. Additionally, 92% of Microsoft users are willing to recommend the solution, compared to 90% of Oracle users who would recommend it.

Microsoft Dynamics CRM

Read 73 Microsoft Dynamics CRM reviews

4,342 Views
4,164 Comparison Views

92% willing to recommend

Oracle Fusion Service

Read 31 Oracle Fusion Service reviews

1,257 Views
537 Comparison Views

90% willing to recommend

Microsoft Dynamics CRM

Oracle Fusion Service

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 8, 2024

Oracle Fusion Service and Microsoft Dynamics CRM compete in the CRM software arena. While users appreciate the integration and scalability of Oracle Fusion Service, Microsoft Dynamics CRM is favored for its comprehensive features.

Features: Oracle Fusion Service integrates seamlessly with other Oracle applications, providing a scalable architecture that supports business growth. It also offers reliable performance in handling extensive customer data. Microsoft Dynamics CRM features intuitive customization options, extensive reporting capabilities, and a versatile interface, making it a strong contender in feature richness.

Room for Improvement: Oracle Fusion Service users mention the need for enhanced reporting tools, improvements in navigation, and better user interface design. Microsoft Dynamics CRM users suggest simplifying the configuration process, improving mobile integration, and streamlining complex functionalities. These product-specific areas indicate targeted enhancements could elevate user experience.

Ease of Deployment and Customer Service: Both Oracle Fusion Service and Microsoft Dynamics CRM offer flexible deployment options. Microsoft Dynamics CRM is frequently commended for its customer service, with quicker response times and effective training programs. Users have recognized its efficient deployment model.

Pricing and ROI: Users find Oracle Fusion Service to be competitively priced, offering substantial ROI through its integration capabilities. Meanwhile, Microsoft Dynamics CRM, despite higher upfront costs, is viewed as delivering solid ROI owing to its expansive feature set. Pricing considerations may vary depending on organizational budget limitations.

To learn more, read our detailed Microsoft Dynamics CRM vs. Oracle Fusion Service Report (Updated: November 2024).

Buyer's Guide

Microsoft Dynamics CRM vs. Oracle Fusion Service

November 2024

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Categories and Ranking

Microsoft Dynamics CRM

Ranking in CRM Customer Engagement Centers

1st

Ranking in CRM

2nd

Ranking in Marketing Management

2nd

Average Rating

7.8

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

Local Government CRM (1st), Sales Force Automation (2nd)

Oracle Fusion Service

Ranking in CRM Customer Engagement Centers

3rd

Ranking in CRM

10th

Ranking in Marketing Management

7th

Average Rating

8.6

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2024, in the CRM category, the mindshare of Microsoft Dynamics CRM is 14.1%, down from 14.5% compared to the previous year. The mindshare of Oracle Fusion Service is 1.3%, down from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Arun Srivastav

CEO at Planfirma Technologies Private Limited

Easy to use and integrates well with emails, WhatsApp, and SMS gateways

The most valuable feature of Microsoft Dynamics CRM is the campaign feature. The solution's campaign feature allows you to collate a group of customers and the frequency of email notifications sent to them. You can put an advertising budget for a series of customers, whereby high net-worth individuals will be marketed for high-end products. Low-end customers will be in a different campaign. So, we run campaigns on different sectors of customers. One of the solution's good features is integration because it directly integrates with Microsoft tools. Microsoft Office 365 and Microsoft Teams are built into it. The solution gives a varied network of text and email gateways, which are already integrated and come with the package.

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Hitesh Kunchakuri

Associate Consultant at University of California at Davis

A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business

There are multiple options in the product that are improving quarterly by considering the user feedback Oracle receives from its multiple clients. I am not exactly sure about the improvements made in the product since I have not been working with the solution for the past four to six months. The area where employees' personal and contact information is called the person management section in the HR module of Oracle Fusion Service, has shortcomings where improvements are required. Sometimes, there are some issues with the areas around national identifiers in the product, so our company has to add multiple national identifiers. Though a person from the USA works in some other country, and that person has every valid document of the residing country, the product sometimes gives some trouble to access the information. The product's option to upload payroll data doesn't work seamlessly. It would be great if there was an option to do internal calculations in the product since sometimes, in our company, we have to calculate all the fields manually in Excel and then upload them in the application.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Dynamics is easy to use. There are several fields I can filter."

"Working with all Microsoft products from one platform is very useful."

"The most valuable features are the integration capabilities with other third-party software. It has an easy user interface and in terms of security, it has permission-based access for different users."

"The support is brilliant. All OEMs are pretty helpful."

"Integration is the best feature of Microsoft Dynamics CRM. It integrates quickly across multiple apps and has a lot of APIs available that you can link to. It's very customizable, so we're able to tailor it to a client's needs."

"The solution is versatile and customizable."

"The solution's return on investment is worth it."

"It integrates well with other Microsoft products."

More Microsoft Dynamics CRM pros

"The most valuable feature of the solution is that a company can maintain all of its HR data without any issues."

"The most valuable feature of the solution is that customers can easily understand it."

"Everything is managed by Oracle, so they have security in place."

"Oracle offers a wide range of applications, each capable of delivering significant value to our business."

"It supports various APIs and connectors, enabling seamless communication with other systems, including both Oracle products and third-party applications."

"The product's most valuable feature is an efficient fusion of finance and HR modules."

"The solution is completely cloud-based and very easy to access from anywhere."

"Oracle Fusion's scalability and flexibility are its most valuable features."

More Oracle Fusion Service pros

Cons

"This CRM system needs to be more configurable. Its performance still needs improvement, because its screens hang while querying data. It's also not highly scalable, so scalability also needs improvement."

"The mobile side of the product doesn't look that great right now."

"It could be less complicated for smaller organizations."

"This is a good tool, but if you don't have experience using a CRM solution, there are a lot of things you'll need to learn. This tool needs to be more user-friendly."

"The manufacturing module could be improved. I would like to see customization in the next release."

"Microsoft Dynamics CRM is not that customizable, you can customize it, but a lot of it is still pre-built in a way that you have a lot of details in there that you don't need."

"Microsoft Dynamics CRM could improve the built-in reports. The ones that are included are pretty generic unless you subscribe to Microsoft BI, which is an extra fee. They should offer the reports without having to purchase a separate subscription for Microsoft BI. However, the reports in Microsoft BI are fantastic."

"One area for improvement in Microsoft Dynamics CRM is its end user feedback. It's still not that great compared to Salesforce. They also need to improve on the look and feel of the solution, because those are still slightly better on Salesforce."

More Microsoft Dynamics CRM cons

"The product's initial setup phase was very difficult."

"We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product."

"One suggestion I have is to shorten the IT team's response time. When we submit an ASR or similar request, it takes a while to receive a response, and this can be seen as a drawback."

"Lacks the ability to deploy custom code for customization."

"The solution’s reporting could be improved."

"There are specific areas that would be beneficial to enhance and improve, especially its financial functionality, search capabilities, chat features, and content articles."

"The user interface and user experience (UI/UX) need significant improvement, especially in the older on-premises versions."

"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."

More Oracle Fusion Service cons

Pricing and Cost Advice

"The annual license for Microsoft Dynamics CRM could be reduced, it is expensive."

"The solution is expensive."

"There is a license required to use Microsoft Dynamics CRM."

"I am not the person who pays for Microsoft Dynamics CRM but it is expensive. I have been using Microsoft Azure, which Microsoft Dynamics CRM is built on, and I know we prepaid for the services. For me as a consumer, I do not think I can afford it, mainly because I am only learning how to use the AI and the rate which they charge is high. In general, Microsoft solutions are expensive and this is most likely due to the brand, this is something you expect. However, the price might be high but you receive a highly secure solution."

"The solution is open source and is free. However, it does require a Dynamics 365 subscription."

"The solution is not expensive."

"Microsoft Dynamics CRM is a little expensive solution."

"I rate the solution's pricing as a seven out of ten."

More Microsoft Dynamics CRM pricing and cost advice

"The product has average pricing."

"Oracle Fusion Service is a cheap and flexible solution."

"This is definitely an expensive product compared to others on the market."

"The tool is reasonably priced."

"Licensing fees are on the higher end and I rate them an eight out of ten."

"Oracle Fusion Service is more expensive than Workday."

"Oracle's pricing is quite high, and this cost can be a significant barrier, especially for smaller companies."

"There are no extra licenses, everything is included in the subscription, and the price is fixed."

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

11%

Government

10%

Manufacturing Company

Educational Organization

81%

Manufacturing Company

Computer Software Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Microsoft Dynamics CRM?

The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports.

See all answers

What needs improvement with Microsoft Dynamics CRM?

The UI/UX needs improvement as it is not intuitive from day one. It becomes intuitive once learned, however, it should be less complex initially.

See all answers

What is your primary use case for Microsoft Dynamics CRM?

The use cases are for HR management, resource management, project insight, and timesheet management. It is mostly connected with people and resource management.

See all answers

What do you like most about Oracle Service Cloud?

The solution is easy to learn.

See all answers

What needs improvement with Oracle Service Cloud?

Some features that require improvement include the location functionality and certain aspects of the CRM. While Oracle is actively working on enhancements, there are nice-to-have features offered b...

See all answers

What is your primary use case for Oracle Service Cloud?

We use the solution as a backend for ERP systems, encompassing various functions such as HR, finance, supply chain, manufacturing, and customer experience (CX) management.

See all answers

Comparisons

SAP CRM vs Microsoft Dynamics CRM

Compared 23% of the time

Salesforce Sales Cloud vs Microsoft Dynamics CRM

Compared 21% of the time

ServiceNow vs Microsoft Dynamics CRM

Compared 16% of the time

Siebel CRM vs Microsoft Dynamics CRM

Compared 12% of the time

Oracle CX Sales vs Microsoft Dynamics CRM

Compared 4% of the time

More Microsoft Dynamics CRM Competitors

Siebel CRM vs Oracle Fusion Service

Compared 31% of the time

Oracle CX Sales vs Oracle Fusion Service

Compared 19% of the time

QuickBase vs Oracle Fusion Service

Compared 14% of the time

Sales Creatio vs Oracle Fusion Service

Compared 14% of the time

Salesforce Service Cloud vs Oracle Fusion Service

Compared 13% of the time

More Oracle Fusion Service Competitors

Product Reports

Buyer's Guide

Microsoft Dynamics CRM

November 2024

Download Microsoft Dynamics CRM product report

Buyer's Guide

Oracle Fusion Service

November 2024

Download Oracle Fusion Service product report

Also Known As

Dynamics CRM, MS Dynamics CRM

Oracle Service Cloud, Oracle RightNow

Learn More

Microsoft

Oracle

Overview

Microsoft Dynamics CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and customer service processes. With its user-friendly interface and powerful features, it enables organizations to effectively manage their customer interactions and drive business growth.

One of the key features of Microsoft Dynamics CRM is its sales automation capabilities. It allows sales teams to track leads, manage opportunities, and close deals more efficiently. The solution provides a centralized platform for managing customer information, enabling sales representatives to access real-time data and make informed decisions. It also offers tools for forecasting, pipeline management, and sales analytics, helping businesses optimize their sales processes and drive revenue growth.

In addition to sales automation, Microsoft Dynamics CRM offers robust marketing automation features. It enables marketers to create and execute targeted marketing campaigns, track campaign performance, and generate actionable insights. The solution provides tools for lead management, email marketing, social media integration, and customer segmentation, allowing businesses to engage with their customers effectively and drive marketing ROI.

Furthermore, Microsoft Dynamics CRM helps organizations deliver exceptional customer service. It provides a unified view of customer interactions, enabling customer service representatives to deliver personalized and timely support. The solution offers case management, a knowledge base, and self-service portal capabilities, empowering customers to find answers to their queries and resolve issues on their own. It also provides tools for service analytics and reporting, helping businesses identify areas for improvement and enhance customer satisfaction.

Deliver efficient service outcomes at scale when and where customers engage. Oracle Fusion Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.

Sample Customers

Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.

Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.

Buyer's Guide

Microsoft Dynamics CRM vs. Oracle Fusion Service

November 2024

Free Report: Microsoft Dynamics CRM vs. Oracle Fusion Service

Find out what your peers are saying about Microsoft Dynamics CRM vs. Oracle Fusion Service and other solutions. Updated: November 2024.

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