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Oracle Fusion Service pros and cons

Vendor: Oracle
4.3 out of 5
Badge Leader
996 followers
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Pros & Cons summary

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Prominent pros & cons

PROS

Oracle Fusion Service provides a faster turnaround time by automating transactional tasks and allowing more focus on customer care.
Oracle Cloud Services offers seamless integration with other solutions, including Cisco PBX, and ensures security is managed effectively.
With Oracle Fusion, clients benefit from an extensive and integrated system covering finance, supply chain management, and other functions.
Oracle Fusion Service's scalability, flexibility, and global deployment capabilities are its standout features.
ERP Fusion Console is valuable for centralizing modules like order management, enhancing overall efficiency and time management.

CONS

Oracle needs to improve integration for older platforms and enhance capabilities in financial functionality, search, chat features, and content articles.
Creation of users in the system and implementation should be made easier, and the initial setup phase is difficult.
There is a need for a faster IT team response time for requests like ASRs.
The dependency on currency parity makes Oracle costly during disruptions, with licensing costs that do not consider user roles or usage patterns.
The upload payroll data option is not seamless, and improved options for reporting and mobile applications are needed.
 

Oracle Fusion Service Pros review quotes

Hitesh Kunchakuri - PeerSpot reviewer
Dec 18, 2023
The most valuable feature of the solution is that a company can maintain all of its HR data without any issues.
JK
Nov 2, 2023
Oracle's strength lies in swiftly building and deploying enterprise applications globally.
HodaAboul Fotouh - PeerSpot reviewer
Aug 19, 2024
It supports various APIs and connectors, enabling seamless communication with other systems, including both Oracle products and third-party applications.
Learn what your peers think about Oracle Fusion Service. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
839,422 professionals have used our research since 2012.
MahaboobPasha - PeerSpot reviewer
Jan 10, 2025
I find the ERP Fusion Console valuable since it centralizes all the modules like order management.
ShirazShah - PeerSpot reviewer
Oct 2, 2024
Oracle Fusion's scalability and flexibility are its most valuable features.
Lala Castillo - PeerSpot reviewer
May 3, 2024
Oracle Fusion Service offers good efficiency.
AjayKumar14 - PeerSpot reviewer
Oct 27, 2023
The solution is completely cloud-based and very easy to access from anywhere.
NH
Jul 6, 2023
Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice.
Sep 6, 2022
The solution changes the way clients work to make it easier and faster.
reviewer1619394 - PeerSpot reviewer
Nov 30, 2023
The product's most valuable feature is an efficient fusion of finance and HR modules.
 

Oracle Fusion Service Cons review quotes

Hitesh Kunchakuri - PeerSpot reviewer
Dec 18, 2023
The product's option to upload payroll data doesn't work seamlessly.
JK
Nov 2, 2023
The UI experience needs refinement to enhance user-friendliness.
HodaAboul Fotouh - PeerSpot reviewer
Aug 19, 2024
Some features that require improvement include the location functionality and certain aspects of the CRM.
Learn what your peers think about Oracle Fusion Service. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
839,422 professionals have used our research since 2012.
MahaboobPasha - PeerSpot reviewer
Jan 10, 2025
When it comes to ERP Cloud, performance has always been an issue, especially when calling an API or a VIP publisher.
ShirazShah - PeerSpot reviewer
Oct 2, 2024
The user interface and user experience (UI/UX) need significant improvement, especially in the older on-premises versions.
Lala Castillo - PeerSpot reviewer
May 3, 2024
The product's initial setup phase was very difficult.
AjayKumar14 - PeerSpot reviewer
Oct 27, 2023
Oracle Fusion Service needs to improve its documentation part because we do not have proper documentation.
NH
Jul 6, 2023
Oracle changed the means by which users are created in the system. I would like this to be easier to implement.
Sep 6, 2022
Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise.
reviewer1619394 - PeerSpot reviewer
Nov 30, 2023
Oracle counts users for licensing purposes, regardless of their roles or usage patterns. This process could be better.