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Oracle CX Sales vs Sage CRM comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Oracle CX Sales
Ranking in CRM
15th
Average Rating
7.6
Number of Reviews
14
Ranking in other categories
Opportunity Management (6th), Sales Force Automation (5th)
Sage CRM
Ranking in CRM
22nd
Average Rating
7.8
Number of Reviews
8
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the CRM category, the mindshare of Oracle CX Sales is 3.1%, down from 3.5% compared to the previous year. The mindshare of Sage CRM is 0.7%, down from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

Uday Kiran B - PeerSpot reviewer
Apr 18, 2024
Offers the capability to customize it the way I want, create my own CRM, and create a new closed integration with everything
The best thing is we can customize it. For example, there are some standard procedures in CRM, the opportunity that is standard. Other than that, we can create customized software on a business-to-business basis. So, if I don't want to follow any standard upgrade of CRM, I can customize it the way I want, create my own CRM, and create a new closed integration with everything. I can make my own CRM. The analytics in Oracle CX Sales are good. We can use ODA (Oracle Digital Assistant) to track data. There are some out-of-the-box reports for things like currency exchange data or product lists. These features are there by default. If you need to create new custom reports, it's possible to do so. They've been lagging behind the visual builder recently, but the product has improved.
Samuel Benavides - PeerSpot reviewer
Mar 24, 2023
Useful employee and client monitoring, reliable, and good online support database
The solution is on the cloud but the database is on-premise. Sage CRM is a system for managing customer relationships that facilitates networking and communication between an organization's users and suppliers in a business context The most useful aspect of Sage CRM is the capability to keep…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"CX Sales is very intuitive - you just have to click a few buttons, and you see everything."
"The lead and opportunity management features are valuable."
"Stability depends on the implementation, but overall, it's quite high."
"the Oracle CX Sales Eloqua module is very useful."
"It covers sales very well."
"The solution integrates well."
"It is stable and scalable, and their support has been very responsive."
"The analytics features in Oracle CX Sales are good."
"The most useful aspect of Sage CRM is the capability to keep track of each staff member's communication and bill processing activities. The ability to track both customers and employees is a useful tool."
"It has been helpful for opportunity management and lease management."
"The most valuable feature is the case management system, which allows for the customization of workflows and saving solutions."
"We have found the solution to be stable."
"The solution's technical support is fast to respond."
"The Sage Accpac solution has definitely been the most valuable because the finance features are excellent."
"The part I like the most is the reporting."
"Sage CRM is flexible, customizable, and user-friendly."
 

Cons

"We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being."
"They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them."
"The tool must allow developers to check logs."
"They've been lacking in creating customization from scratch and in sales."
"The interface of Oracle CX Sales could be more user-friendly."
"Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards better UI and UX design coupled with functionalities. Oracle has a tool called VBCS that can help improve the UI. With VBCS, the look and feel of the application can be completely transformed. For example, Oracle CX Sales has been implemented for Ferrari, a top automotive industry player."
"They could provide more integrated AI features as part of the platform rather than as a separate offering."
"You can get disconnected if you do not have a strong, reliable internet connection."
"Its user interface could be better."
"The product could be improved by modernizing the charts and analytics. Additionally, the export features and interactivity of the charts need enhancement."
"From an improvement perspective, the ability to make modifications to the product needs to be more user-friendly."
"I would like Sage to improve their UI."
"Sage CRM would benefit from improving its interaction with email communication sites and social media platforms in order to gather more leads."
"The scalability of this solution depends on whether you have a team that can configure it for scale."
"Sage CRM doesn't have a dashboard for dynamic reporting."
"With regards to monitoring the transaction with alerts, it could be better."
 

Pricing and Cost Advice

"The solution is reasonably priced compared to other tools."
"It's expensive, but worth the money."
"The product is pricey."
"The product pricing is reasonable compared to other solutions in the market."
"Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product."
"The price is reasonable."
"It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing."
"From an African perspective, the solution is relatively expensive."
"We pay for eight core modules and 20 user licenses and this costs us $1500 per year."
"We have a yearly license."
"The product is expensive."
"Though my company has to have a perpetual license per user, there is a need to make annual payments towards the costs attached to the support my organization receives from Sage CRM's technical team."
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Government
13%
Manufacturing Company
12%
Financial Services Firm
10%
Computer Software Company
35%
Government
14%
Financial Services Firm
10%
Real Estate/Law Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Oracle CX Sales?
The integration with other systems is easy.
What is your experience regarding pricing and costs for Oracle CX Sales?
Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product.
What needs improvement with Oracle CX Sales?
Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards bette...
What do you like most about Sage CRM?
The solution's technical support is fast to respond.
What needs improvement with Sage CRM?
The product could be improved by modernizing the charts and analytics. Additionally, the export features and interactivity of the charts need enhancement.
 

Also Known As

Oracle Sales Cloud
No data available
 

Learn More

 

Overview

 

Sample Customers

Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.
Avis, Fuji Xerox, Formula 1
Find out what your peers are saying about Oracle CX Sales vs. Sage CRM and other solutions. Updated: October 2024.
814,649 professionals have used our research since 2012.