We performed a comparison between Microsoft Dynamics CRM and Sage CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The control that we have of a process and the ability to have everything recorded from the beginning to the end of the process have been the most valuable features."
"The solution is scalable."
"It is good for sales and service maintenance. It has various integration tools."
"The way it effectively works with the array of other Microsoft tools, such as Azure, is valuable. It works very well with the use of data linking and things like that. Overall, it is a great overall tool to have an effective understanding of the transactional background of each of our customers."
"It integrates well with other Microsoft products."
"The most valuable feature in Microsoft Dynamics CRM is funneling."
"Technical support is completely good."
"The most valuable features of Microsoft Dynamics CRM are its easy operations and functionality."
"The most useful aspect of Sage CRM is the capability to keep track of each staff member's communication and bill processing activities. The ability to track both customers and employees is a useful tool."
"We have found the solution to be stable."
"The Sage Accpac solution has definitely been the most valuable because the finance features are excellent."
"The solution's technical support is fast to respond."
"The part I like the most is the reporting."
"It has been helpful for opportunity management and lease management."
"Sage CRM is flexible, customizable, and user-friendly."
"The setup with other email servers, other than Microsoft Outlook, could be improved. Alternatively, we'd like to have some feature that allows us to send emails directly from our inboxes to the CRM and assign it to a certain client."
"Microsoft Dynamics CRM could improve by making the ports and dashboards more intuitive using Microsoft Azure analytical features. Compared to Salesforce and other partners, the dashboards in Microsoft Dynamics CRM are less intuitive."
"The approvals component of Dynamics is complex. It isn't very easy to generate approvals between different departments."
"The main issue with Microsoft Dynamics CRM is that its GUI isn't very attractive. Overall, the solution has the same functionalities as other CRMs such as Salesforce, but Salesforce is much simpler to use. Microsoft Dynamics CRM is complicated to use, and this is another area for improvement. It was also more difficult to set up the solution, so its setup could still be improved. What I'd like to see in the next version of Microsoft Dynamics CRM is a cleaner user interface because currently, it looks messy to me. Salesforce CRM has a better, more simplified user interface that makes it easier for you to get what you need, while in Microsoft Dynamics CRM, you have to put in a lot of effort to get things done."
"Microsoft Dynamics CRM's customer support could be improved as tickets usually take a long time to resolve."
"Microsoft Dynamics could have better note-taking capabilities. It should have more preset options where you enter notes by clicking a box instead of writing them out."
"Overall, the solution could be made to be more user friendly."
"Microsoft Dynamics CRM could improve by making it easier to export data to SharePoint because most of our customers use SharePoint. They have to log into a Microsoft environment platform from their SharePoint for access should be made easier. Additionally, if the customer portal was enhanced for it to be customized it would be a benefit."
"Its user interface could be better."
"I would like Sage to improve their UI."
"With regards to monitoring the transaction with alerts, it could be better."
"Sage CRM would benefit from improving its interaction with email communication sites and social media platforms in order to gather more leads."
"Sage CRM doesn't have a dashboard for dynamic reporting."
"From an improvement perspective, the ability to make modifications to the product needs to be more user-friendly."
"The scalability of this solution depends on whether you have a team that can configure it for scale."
Microsoft Dynamics CRM is ranked 1st in CRM with 68 reviews while Sage CRM is ranked 20th in CRM with 7 reviews. Microsoft Dynamics CRM is rated 7.8, while Sage CRM is rated 7.8. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of Sage CRM writes "Useful employee and client monitoring, reliable, and good online support database ". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com, whereas Sage CRM is most compared with Oracle CX Sales. See our Microsoft Dynamics CRM vs. Sage CRM report.
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