Oracle CX Sales vs Zoho CRM comparison

Oracle and Zoho are both solutions in the CRM category. Oracle is ranked #15 with an average rating of 7.6, while Zoho is ranked #5 with an average rating of 8.3. Oracle holds a 2.8% mindshare in CRM, compared to Zoho’s 3.0% mindshare. Additionally, 86% of Oracle users are willing to recommend the solution, compared to 88% of Zoho users who would recommend it.

Oracle CX Sales

Read 14 Oracle CX Sales reviews

1,243 Views
869 Comparison Views

86% willing to recommend

Zoho CRM

Read 52 Zoho CRM reviews

2,597 Views
1,190 Comparison Views

88% willing to recommend

Oracle CX Sales

Zoho CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 12, 2025

Zoho CRM and Oracle CX Sales compete in the CRM space, each with its own advantages. Zoho CRM holds the edge in affordability and customer satisfaction due to its support services, while Oracle CX Sales is favored for its comprehensive features, justifying its higher price for larger enterprises.

Features: Zoho CRM includes comprehensive customization, process automation, and seamless Google Apps integration, catering well to small to medium-sized businesses. Oracle CX Sales provides advanced automation, extensive analytics tools, and strong integration capabilities with other Oracle products, making it suitable for large enterprises.

Room for Improvement: Zoho CRM could enhance its scalability and advanced analytics to better suit larger enterprises, improve user interface intuitiveness, and offer more third-party integrations. Oracle CX Sales might focus on simplifying the setup process, enhancing ease of use for smaller teams, and reducing costs associated with its extensive features.

Ease of Deployment and Customer Service: Zoho CRM offers straightforward deployment with excellent customer support, facilitating easy adoption for new users. Oracle CX Sales, though involving a more complex initial setup, provides premium support that is beneficial for larger organizations requiring tailored assistance.

Pricing and ROI: Zoho CRM is economical, offering lower initial setup costs and providing excellent ROI for businesses seeking essential CRM capabilities at a reasonable price. Oracle CX Sales requires a higher investment, promising significant returns due to its robust feature set, especially beneficial for larger companies aiming for substantial business outcomes.

To learn more, read our detailed Oracle CX Sales vs. Zoho CRM Report (Updated: February 2025).

Buyer's Guide

Oracle CX Sales vs. Zoho CRM

February 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle CX Sales

Ranking in CRM

15th

Ranking in Opportunity Management

6th

Ranking in Sales Force Automation

5th

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Zoho CRM

Ranking in CRM

5th

Ranking in Opportunity Management

3rd

Ranking in Sales Force Automation

3rd

Average Rating

8.0

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the CRM category, the mindshare of Oracle CX Sales is 2.8%, down from 3.0% compared to the previous year. The mindshare of Zoho CRM is 3.0%, down from 4.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Uday Kiran B

Senior Analyst at Capgemini

Offers the capability to customize it the way I want, create my own CRM, and create a new closed integration with everything

The best thing is we can customize it. For example, there are some standard procedures in CRM, the opportunity that is standard. Other than that, we can create customized software on a business-to-business basis. So, if I don't want to follow any standard upgrade of CRM, I can customize it the way I want, create my own CRM, and create a new closed integration with everything. I can make my own CRM. The analytics in Oracle CX Sales are good. We can use ODA (Oracle Digital Assistant) to track data. There are some out-of-the-box reports for things like currency exchange data or product lists. These features are there by default. If you need to create new custom reports, it's possible to do so. They've been lagging behind the visual builder recently, but the product has improved.

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AmerKhan

Senior Director - Head of Solution Engineering at Osol tech (Private) Limited

Diverse integrations assist in seamlessly aligning marketing efforts with sales tracking

Zoho CRM is flexible due to its integrations, like with Zoho Campaign, helping integrate marketing efforts with CRM processes. It offers a no-cost entry with the ability for three users to use it at no charge, which is beneficial for startups to explore the platform without financial strain. This enables me to start using the platform, handle opportunities, and get a feel before committing financially.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It covers sales very well."

"In my experience, the most valuable feature of Oracle CX Sales varies depending on the vertical of the business you're in. Oracle offers industry-specific products tailored to different sectors. However, the sales cycles and methods remain largely consistent across the board."

"CX Sales is very intuitive - you just have to click a few buttons, and you see everything."

"the Oracle CX Sales Eloqua module is very useful."

"Stability depends on the implementation, but overall, it's quite high."

"The integration with other systems is easy."

"The solution integrates well."

"The analytics features in Oracle CX Sales are good."

More Oracle CX Sales pros

"I think the whole pipeline tracking is most useful for us."

"I like that it is easy to get data in and out of it. We can export and import CSV files. I also like that the database is hierarchical, which allows me to be able to look at a parent and multiple children."

"The whole forecasting and pipeline management is very good."

"I like Zoho CRM's automatic lead assignment and automated workflows."

"One of the most important features is that it's a cloud base and, it's also quite cheaper when compared to other solutions. Zoho CRM is customizable as per your requirement and, the Zoho team is able to help you to customize the CRM based on your requirements, and you can integrate to any third-party solution."

"It has helped to manage, move forward, and also customize my processes. It has helped me with my sales pipeline, sales process, and performance."

"The user interface, especially the dashboard, offers good navigation."

"We can customize the solution the way we want to."

More Zoho CRM pros

Cons

"You can get disconnected if you do not have a strong, reliable internet connection."

"The tool must allow developers to check logs."

"Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards better UI and UX design coupled with functionalities. Oracle has a tool called VBCS that can help improve the UI. With VBCS, the look and feel of the application can be completely transformed. For example, Oracle CX Sales has been implemented for Ferrari, a top automotive industry player."

"CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes."

"The interface of Oracle CX Sales could be more user-friendly."

"They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them."

"We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being."

"They've been lacking in creating customization from scratch and in sales."

More Oracle CX Sales cons

"Adding a new contract to the solution is quite complicated."

"It would be useful to have some way of mapping organizations that could add more value. If I have X company's database and am trying to create multiple contexts for different entities of the same company, I should be able to map it in such a way that I can see the organization chart."

"Some of our clients could not develop their requirements using the product."

"The MCR capabilities have some limitations."

"I would like to see better integration with Zoho Creator."

"Zoho CRM could benefit from predictive analysis based on historical trends to forecast future performance over the next two to three years, particularly from a sales pipeline perspective."

"Custom development is often necessary to make such extensive changes, and it does come with associated costs."

"Sometimes, there are technical glitches. When we add product details, the information disappears. It can be improved from this aspect. Some of the bugs also need to be resolved."

More Zoho CRM cons

Pricing and Cost Advice

"The product is pricey."

"The product pricing is reasonable compared to other solutions in the market."

"The price is reasonable."

"The solution is reasonably priced compared to other tools."

"Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product."

"It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing."

"It's expensive, but worth the money."

"The solution has standard pricing plans."

"On a scale of one to ten, where one is a high price and ten is a low price, I rate the pricing a five. However, the pricing is fine because we chose the enterprise plan as a private limited company."

"There is a license required for this solution."

"We pay for an annual license to use this solution."

"The licensing is the subscription, where we pay $50 per month per user."

"The price of Zoho CRM is already competitive, but we would always like to have a better discount. Most of the features are included in the price but if we want the extra features then we have to purchase them."

"The solution is cost-effective."

"Zoho CRM has a subscription-based license, which is not too expensive."

More Zoho CRM pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Government

14%

Manufacturing Company

13%

Financial Services Firm

11%

Educational Organization

81%

Computer Software Company

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Oracle CX Sales?

The integration with other systems is easy.

See all answers

What is your experience regarding pricing and costs for Oracle CX Sales?

Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product.

See all answers

What needs improvement with Oracle CX Sales?

Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards bette...

See all answers

What do you like most about Zoho CRM?

Zoho CRM integrates easily with customer service workflows.

See all answers

What is your experience regarding pricing and costs for Zoho CRM?

Currently, I am using Zoho CRM at no charge, sticking with the free tier. I have not had to pay for licenses or setup costs.

See all answers

What needs improvement with Zoho CRM?

Zoho CRM could benefit from predictive analysis based on historical trends to forecast future performance over the next two to three years, particularly from a sales pipeline perspective. This feat...

See all answers

Comparisons

Microsoft Dynamics CRM vs Oracle CX Sales

Compared 30% of the time

Siebel CRM vs Oracle CX Sales

Compared 26% of the time

Salesforce Sales Cloud vs Oracle CX Sales

Compared 26% of the time

Oracle Fusion Service vs Oracle CX Sales

Compared 7% of the time

SAP CRM vs Oracle CX Sales

Compared 6% of the time

More Oracle CX Sales Competitors

SAP CRM vs Zoho CRM

Compared 53% of the time

Odoo vs Zoho CRM

Compared 8% of the time

Bitrix24 vs Zoho CRM

Compared 8% of the time

Oracle CRM vs Zoho CRM

Compared 6% of the time

Salesforce Sales Cloud vs Zoho CRM

Compared 5% of the time

More Zoho CRM Competitors

Product Reports

Buyer's Guide

Oracle CX Sales

March 2025

Download Oracle CX Sales product report

Buyer's Guide

Zoho CRM

March 2025

Download Zoho CRM product report

Also Known As

Oracle Sales Cloud

No data available

Overview

Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.

The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and adaptive intelligence • A customer data management system to ensure clean, consolidated and complete customer information. With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.

Oracle

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

Zoho

Sample Customers

Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.

JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult

Buyer's Guide

Oracle CX Sales vs. Zoho CRM

February 2025

Free Report: Oracle CX Sales vs. Zoho CRM

Find out what your peers are saying about Oracle CX Sales vs. Zoho CRM and other solutions. Updated: February 2025.

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