Salesforce Sales Cloud vs Zoho CRM comparison

Salesforce and Zoho are both solutions in the CRM category. Salesforce is ranked #1 with an average rating of 8.2, while Zoho is ranked #5 with an average rating of 8.3. Salesforce holds a 9.0% mindshare in CRM, compared to Zoho’s 3.0% mindshare. Additionally, 94% of Salesforce users are willing to recommend the solution, compared to 88% of Zoho users who would recommend it.

Salesforce Sales Cloud

Read 114 Salesforce Sales Cloud reviews

5,511 Views
2,933 Comparison Views

94% willing to recommend

Zoho CRM

Read 52 Zoho CRM reviews

2,597 Views
1,190 Comparison Views

88% willing to recommend

Salesforce Sales Cloud

Zoho CRM

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Apr 20, 2025

Salesforce Sales Cloud and Zoho CRM are two leading products competing in the CRM category. Salesforce Sales Cloud has the upper hand in customization and ecosystem options, while Zoho CRM stands out for its ease of use and cost-effectiveness.

Features: Salesforce Sales Cloud offers a highly customizable platform with broad integration options and a robust app ecosystem, supporting CRM, sales, and marketing processes. Its strength lies in analytics and automation capabilities. Zoho CRM impresses with its simplicity and ease of integration, providing essential CRM functions like lead management and analytics, appealing especially to small and medium enterprises due to its straightforward interface.

Room for Improvement: Salesforce Sales Cloud could enhance its user experience by simplifying data management and reporting tools, addressing integration limitations, and reducing complexities. Zoho CRM needs to advance its automation and improve social integration, including sophisticated features for telemarketing and reports, along with better support services.

Ease of Deployment and Customer Service: Salesforce Sales Cloud is largely deployed on the public cloud with hybrid options available. Customer service feedback varies, with praise for community support but slower technical assistance unless premium services are purchased. Zoho CRM has a reliable public cloud presence and garners positive customer service reviews, though there are calls for more efficient support.

Pricing and ROI: Salesforce Sales Cloud comes with high costs due to setup and licensing fees but offers strong ROI through enhanced sales processes. It is suitable for those seeking a comprehensive investment in CRM technology. Zoho CRM is more cost-effective, making it attractive for smaller businesses. It delivers good ROI by improving productivity at competitive prices with bundled applications.

To learn more, read our detailed Salesforce Sales Cloud vs. Zoho CRM Report (Updated: April 2025).

Buyer's Guide

Salesforce Sales Cloud vs. Zoho CRM

April 2025

Download the complete report

Helped 848,716 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

7.2

Salesforce Sales Cloud enhances adoption, decision-making, efficiency; benefits include ROI, productivity, visibility, collaboration, and non-profit fundraising.

Sentiment score

7.5

Zoho CRM boosted sales efficiency, reduced staffing needs, and delivered tangible ROI through automation and improved operational performance.

No quotes available

For more quotes and insights, download the Salesforce Sales Cloud report

No quotes available

For more quotes and insights, download the Zoho CRM report

Customer Service

Sentiment score

7.1

Salesforce Sales Cloud's varying support quality depends on subscription, with premium options preferred and community resources enhancing user experience.

Sentiment score

6.7

Zoho CRM's customer service is knowledgeable but lacks 24/7 availability, with varying support based on subscription plans.

No quotes available

For more quotes and insights, download the Salesforce Sales Cloud report

No quotes available

For more quotes and insights, download the Zoho CRM report

Scalability Issues

Sentiment score

7.8

Salesforce Sales Cloud scales well for various business sizes, though challenges and costs may arise with over 3,000 users.

Sentiment score

7.9

Zoho CRM effectively supports scalability, offering flexibility and integration for both small and large organizations without significant issues.

Salesforce is highly scalable and operates efficiently.

Sundus Ajmal

AWS Cloud Engineer at Accenture

For more quotes and insights, download the Salesforce Sales Cloud report

No quotes available

For more quotes and insights, download the Zoho CRM report

Stability Issues

Sentiment score

8.2

Salesforce Sales Cloud is highly stable and reliable, with minor issues often related to configuration rather than the platform.

Sentiment score

7.8

Zoho CRM is stable for small to mid-businesses, with minimal issues quickly resolved and high user satisfaction.

I have not experienced any degradation in Salesforce's performance.

Sundus Ajmal

AWS Cloud Engineer at Accenture

For more quotes and insights, download the Salesforce Sales Cloud report

No quotes available

For more quotes and insights, download the Zoho CRM report

Room For Improvement

Salesforce Sales Cloud needs simplified functionality, improved UI, better integration, more customization, and enhanced performance, automation, and analytics.

Zoho CRM needs better integration, AI enhancements, usability improvements, and cost-effective customization for scalability and reliable support.

Compared to AWS, it is slower, which could be a hindrance.

Sundus Ajmal

AWS Cloud Engineer at Accenture

For more quotes and insights, download the Salesforce Sales Cloud report

No quotes available

For more quotes and insights, download the Zoho CRM report

Setup Cost

Salesforce Sales Cloud is costly but offers extensive capabilities; price negotiation is advised for large-scale deployments.

Zoho CRM provides cost-effective subscription plans starting at $50 monthly, with broader access via the Zoho One package.

No quotes available

For more quotes and insights, download the Salesforce Sales Cloud report

I rate the pricing as a five out of ten, as it offers good value for money.

Sumesh Sadasivan

Director at a tech company with 51-200 employees

For more quotes and insights, download the Zoho CRM report

Valuable Features

Salesforce Sales Cloud provides comprehensive CRM features, customizable tools, and integrations to enhance productivity, reporting, and sales management.

Zoho CRM offers comprehensive features and scalability, ideal for efficient sales management and supports startups and small businesses.

Its easy-to-navigate interface aids in delivering clear vision and organization, especially for sales and business management.

Sundus Ajmal

AWS Cloud Engineer at Accenture

For more quotes and insights, download the Salesforce Sales Cloud report

Specifically, the leads and deals modules, as well as integrations, are very effective.

Sumesh Sadasivan

Director at a tech company with 51-200 employees

For more quotes and insights, download the Zoho CRM report

Categories and Ranking

Salesforce Sales Cloud

Ranking in CRM

1st

Ranking in Opportunity Management

1st

Ranking in Sales Force Automation

1st

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

114

Ranking in other categories

Conversation Intelligence Software (2nd)

Zoho CRM

Ranking in CRM

5th

Ranking in Opportunity Management

3rd

Ranking in Sales Force Automation

3rd

Average Rating

8.0

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the CRM category, the mindshare of Salesforce Sales Cloud is 9.0%, down from 10.1% compared to the previous year. The mindshare of Zoho CRM is 3.0%, down from 4.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Richard Mottershead

Enterprise Architect at a non-profit with 501-1,000 employees

Infinitely customizable, good end-to-end sales and customer management processes but lacks good documentation

Essentially, it's the CRM solution for managing customers and leads. The features that had the most significant impact on our sales efficiency include flexibility, regular updates, and very good end-to-end sales and customer management processes. AI and machine learning are on the agenda for next year. Initially, it will be very silo-based, but eventually, we'll be integrating MIBI data into our solution. Sales Cloud's reporting and analytics capabilities influenced our sales strategy quite a lot. We can build every report as a dashboard, and there are various sorts of things. We are using Tableau as our MIBI analytic solution, which is also owned by Salesforce these days.

Read full review

AmerKhan

Senior Director - Head of Solution Engineering at Osol tech (Private) Limited

Diverse integrations assist in seamlessly aligning marketing efforts with sales tracking

Zoho CRM is flexible due to its integrations, like with Zoho Campaign, helping integrate marketing efforts with CRM processes. It offers a no-cost entry with the ability for three users to use it at no charge, which is beneficial for startups to explore the platform without financial strain. This enables me to start using the platform, handle opportunities, and get a feel before committing financially.

Read full review

See which vendors are best for you

Use our free recommendation engine to learn which CRM solutions are best for your needs.

See recommendations

848,716 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Educational Organization

74%

Computer Software Company

Financial Services Firm

Manufacturing Company

Educational Organization

78%

Computer Software Company

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Salesforce Sales Cloud?

The features of Sales Cloud most useful for testing and running email campaigns are highly valuable.

See all answers

What needs improvement with Salesforce Sales Cloud?

Improving system performance and processing speed would enhance productivity and allow for even smoother workflows according to my view. Additionally, introducing faster data retrieval and real-tim...

See all answers

What is your primary use case for Salesforce Sales Cloud?

My primary use case for Salesforce is to streamline sales strategies, define key sales parameters, and manage focus areas effectively. I leverage Salesforce to record, track, and optimize our sales...

See all answers

What do you like most about Zoho CRM?

Zoho CRM integrates easily with customer service workflows.

See all answers

What is your experience regarding pricing and costs for Zoho CRM?

I rate the pricing as a five out of ten, as it offers good value for money.

See all answers

What needs improvement with Zoho CRM?

The analytics and AI suggestion features need improvement.

See all answers

Comparisons

Microsoft Dynamics CRM vs Salesforce Sales Cloud

Compared 29% of the time

SAP CRM vs Salesforce Sales Cloud

Compared 28% of the time

Oracle CX Sales vs Salesforce Sales Cloud

Compared 6% of the time

Oracle CRM vs Salesforce Sales Cloud

Compared 4% of the time

Claritysoft vs Salesforce Sales Cloud

Compared 1% of the time

More Salesforce Sales Cloud Competitors

SAP CRM vs Zoho CRM

Compared 48% of the time

Odoo vs Zoho CRM

Compared 8% of the time

Bitrix24 vs Zoho CRM

Compared 7% of the time

Oracle CRM vs Zoho CRM

Compared 6% of the time

LeadSquared vs Zoho CRM

Compared 5% of the time

More Zoho CRM Competitors

Product Reports

Buyer's Guide

Salesforce Sales Cloud

March 2025

Download Salesforce Sales Cloud product report

Buyer's Guide

Zoho CRM

March 2025

Download Zoho CRM product report

Also Known As

Sales Cloud, SFDC, Salesforce

No data available

Overview

Salesforce Sales Cloud is a comprehensive CRM platform designed for efficient lead management, sales forecasting, and customer engagement, offering extensive customization and cloud-based accessibility.

Aimed at enhancing business efficiency, Salesforce Sales Cloud supports core business processes like CRM, lead and opportunity management, sales forecasting, and customer engagement. Its robust integration capabilities allow seamless connectivity with ERP systems and various applications. The platform offers pipeline tracking, process automation, and advanced sales cycle management. Users appreciate its cloud-based accessibility, allowing teams to operate remotely and manage sales operations effectively. However, users highlight concerns about its complexity, cost, and the need for a more intuitive interface.

What features does Salesforce Sales Cloud offer?

Customization: Tailor the CRM to meet specific business requirements.
Robust Reporting: Comprehensive analytics and data insights.
Lead Management: Efficiently manage and convert leads.
API Integration: Seamless connectivity with multiple applications.
Cloud Accessibility: Work from anywhere with cloud-based access.

What benefits should be evaluated in Salesforce Sales Cloud reviews?

Enhanced Productivity: Streamline sales processes with automation.
Improved Collaboration: Facilitate team coordination and client engagement.
Accurate Forecasting: Make informed decisions with reliable sales forecasts.
Flexibility: Accommodate diverse industry needs with ease.
Legacy System Integration: Efficiently update and integrate with existing systems.

Salesforce Sales Cloud is widely implemented across industries such as finance, healthcare, and retail, supporting sales teams in tracking and managing sales operations. Its use extends to reporting, collaboration, and enhancing client interactions, allowing companies to tailor Salesforce to meet industry-specific requirements efficiently.

Salesforce

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

Zoho

Sample Customers

Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group

JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult

Buyer's Guide

Salesforce Sales Cloud vs. Zoho CRM

April 2025

Free Report: Salesforce Sales Cloud vs. Zoho CRM

Find out what your peers are saying about Salesforce Sales Cloud vs. Zoho CRM and other solutions. Updated: April 2025.

DOWNLOAD NOW

848,716 professionals have used our research since 2012.

See our Salesforce Sales Cloud vs. Zoho CRM report.

See our list of best CRM vendors, best Opportunity Management vendors, and best Sales Force Automation vendors.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.