Salesforce Sales Cloud vs Zoho CRM comparison

Salesforce and Zoho are both solutions in the CRM category. Salesforce is ranked #1 with an average rating of 8.2, while Zoho is ranked #5 with an average rating of 8.2. Salesforce holds a 11.1% mindshare in CRM, compared to Zoho’s 3.6% mindshare. Additionally, 93% of Salesforce users are willing to recommend the solution, compared to 88% of Zoho users who would recommend it.

Salesforce Sales Cloud

Read 113 Salesforce Sales Cloud reviews

5,111 Views
2,861 Comparison Views

93% willing to recommend

Zoho CRM

Read 51 Zoho CRM reviews

2,996 Views
1,272 Comparison Views

88% willing to recommend

Salesforce Sales Cloud

Zoho CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 8, 2024

Salesforce Sales Cloud and Zoho CRM are contenders in the CRM category. Salesforce appears to have an upper hand with advanced integrations and extensive customization suited for larger enterprises.

Features: Salesforce Sales Cloud is praised for its comprehensive analytics, robust integration options, and customizable dashboards that provide a powerful toolkit for larger businesses. Zoho CRM is valued for its simplicity, user-friendly navigation, and automation features which cater to small and medium businesses.

Room for Improvement: Salesforce Sales Cloud users often highlight the need for enhancements in pricing structures, simpler initial setup processes, and improved user interface intuitiveness. Zoho CRM users point out areas for improvement in scalability, integration options, and limited advanced features.

Ease of Deployment and Customer Service: Salesforce Sales Cloud deployment requires more time due to its complexity, but it offers responsive customer support that aids in complex setups. Zoho CRM stands out with quick deployment and straightforward implementation, emphasizing speed and simplicity.

Pricing and ROI: Salesforce Sales Cloud has higher initial costs with complex pricing models but promises significant ROI for enterprises needing comprehensive solutions. Zoho CRM offers competitive pricing with a quick ROI for small businesses, benefiting small to medium-sized enterprises with budget considerations.

To learn more, read our detailed Salesforce Sales Cloud vs. Zoho CRM Report (Updated: November 2024).

Buyer's Guide

Salesforce Sales Cloud vs. Zoho CRM

November 2024

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Categories and Ranking

Salesforce Sales Cloud

Ranking in CRM

1st

Ranking in Opportunity Management

2nd

Ranking in Sales Force Automation

1st

Average Rating

8.4

Number of Reviews

113

Ranking in other categories

Conversation Intelligence Software (3rd)

Zoho CRM

Ranking in CRM

5th

Ranking in Opportunity Management

3rd

Ranking in Sales Force Automation

3rd

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2024, in the CRM category, the mindshare of Salesforce Sales Cloud is 11.1%, up from 8.9% compared to the previous year. The mindshare of Zoho CRM is 3.6%, down from 5.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Richard Mottershead

Enterprise Architect at a non-profit with 501-1,000 employees

Infinitely customizable, good end-to-end sales and customer management processes but lacks good documentation

Essentially, it's the CRM solution for managing customers and leads. The features that had the most significant impact on our sales efficiency include flexibility, regular updates, and very good end-to-end sales and customer management processes. AI and machine learning are on the agenda for next year. Initially, it will be very silo-based, but eventually, we'll be integrating MIBI data into our solution. Sales Cloud's reporting and analytics capabilities influenced our sales strategy quite a lot. We can build every report as a dashboard, and there are various sorts of things. We are using Tableau as our MIBI analytic solution, which is also owned by Salesforce these days.

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Yogesh Kumar Mali

Managing Director at ALPHA LABS TECH PVT LTD

A highly stable solution that allows customization and data sharing

We can customize the solution the way we want to. We built a ChatGPT extension. It has some capabilities of building its own widgets with respect to CRM. We can integrate it with any web application. We also created SalesInbox, which is a mailing feature. We can set up our mailbox with Zoho CRM. We get updates from Zoho CRM whenever we send out an email. It tells us whether the person viewed the email or clicked on any links. One of the best features of the solution is data sharing. We can create our own rules even if we have configured the standard rules. We can have a different rule setup where we can assign rules based on value and give data-sharing permissions.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The automation of Salesforce Sales Cloud makes the process very easier to focus on leads and converts them automatically to accounts, contacts, and opportunities."

"The dashboards and dashboard customization are great."

"The most valuable features are performance and integration."

"Salesforce Sales Cloud is a stable solution."

"We can also customize Salesforce Sales Cloud to our customer's company requirements. As for your demand, you can customize it. There are so many configurations we can do with the application. There is a lot of functionality that you can implement. It's an easy-to-use, user-friendly, and secure platform."

"The most valuable features of Salesforce Sales Cloud are code hub management and sale opportunity management."

"The most beneficial aspect of Salesforce Sales Cloud is my development life cycle will have been shortened."

"The user interface is pretty simple."

More Salesforce Sales Cloud pros

"For the most part, the solution is stable."

"The initial setup is pretty fast."

"The camera feature is valuable because it provides a look and feel."

"The login and logout times of each employee of our company are recorded by Zoho CRM for productivity calculations"

"It is customizable. We have customized the CRM according to our needs."

"Zoho CRM is very simple and easy to use."

"The most valuable features are the lead, opportunity and task management as well as dashboard creation, reporting, contact management and campaigns."

"There's no installation required."

More Zoho CRM pros

Cons

"The solution's customer support is not so good."

"There are also certain restrictions on the reports in terms of the number of records. Ideally, that should be removed."

"Sometimes they refresh the production environment, which can be a bit of a challenge."

"The developer console might be enhanced."

"I don't like the way parent-child relationships work in transactions between records in Salesforce Sales Cloud. NetSuite is a little bit more user-friendly in that sense. Salesforce Sales Cloud requires that you build everything from scratch. I don't like that. It leaves a lot of thinking and solutions to the consultants and the process is more prone to errors."

"We prefer using local solutions like RD Station in Brazil due to pricing considerations."

"Salesforce Sales Cloud does not integrate with Slack or WhatsApp, for example. As a result, there is no easy way to directly log a conversation with a client that occurred on one of these platforms. There are a few things that still need to be done manually in these instances."

"If they could have convenient APIs into the other parts of the corporation that I wish to share data with, that would be helpful."

More Salesforce Sales Cloud cons

"Some of our clients could not develop their requirements using the product."

"The mobile application is a little complicated and could be simplified."

"The MCR capabilities have some limitations."

"Adding a new contract to the solution is quite complicated."

"It is hard to modify information around a customer. You need to pay for the features and the tool needs to improve it."

"I'm not sure that there is scalability potential for enterprises."

"Since Zoho CRM is not made for the enterprise kind of company, its stability for enterprise businesses could be improved."

"The solution's feature for forecast has limitations."

More Zoho CRM cons

Pricing and Cost Advice

"Pricing is reasonable."

"Price-wise, the product does not fall under the category of cheaply priced products."

"Its license is expensive. It is probably a lot more than smaller solutions. It is around £500 a month, but I don't know how many licenses we have."

"Implementation and add-ons may be additional costs."

"We pay a yearly subscription fee."

"I have found Salesforce Sales Cloud to be expensive. However, it is the number one CRM solution in the world. It is worth the money."

"The licensing fees are reasonable."

"In terms of investment value and return of the investment, Salesforce right now is pretty good on the Western markets where the price of the employees is pretty high."

More Salesforce Sales Cloud pricing and cost advice

"It is around $1000 a month."

"I rate the product a four out of ten. The cost for Zoho CRM is not fixed; different editions are available, and the features depend on the edition chosen. Some capabilities, such as integrating with workflows, might incur additional costs, but these are well-documented and not hidden."

"The basic plan has changed from $15 to $25 or $30."

"This solution is less expensive than Salesforce."

"The licensing is the subscription, where we pay $50 per month per user."

"Compared to other solutions, I would say Zoho CRM is very, very affordable because we can use different applications with one license."

"We pay for an annual license to use this solution."

"If you compare the pricing with SAP, it is well priced and you are able to pay as you go."

More Zoho CRM pricing and cost advice

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Top Industries

By visitors reading reviews

Educational Organization

77%

Computer Software Company

Financial Services Firm

Manufacturing Company

Educational Organization

82%

Computer Software Company

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Salesforce Sales Cloud?

The features of Sales Cloud most useful for testing and running email campaigns are highly valuable.

See all answers

What needs improvement with Salesforce Sales Cloud?

There is no room for improvement in Sales Cloud. I would not want any new features included in the next release.

See all answers

What is your primary use case for Salesforce Sales Cloud?

I use Sales Cloud to manage my sales pipeline.

See all answers

What do you like most about Zoho CRM?

Zoho CRM integrates easily with customer service workflows.

See all answers

What is your experience regarding pricing and costs for Zoho CRM?

The tool started out quite cheap. It's had some changes with small and medium business subscriptions, but it's still worth the price. I'd say it's priced a bit below the medium range.

See all answers

What needs improvement with Zoho CRM?

The main area for improvement is how the solution handles leads. Leads are separated and always tied to a contact, which makes it difficult to maintain leads within a company. This could be handled...

See all answers

Comparisons

Microsoft Dynamics CRM vs Salesforce Sales Cloud

Compared 33% of the time

SAP CRM vs Salesforce Sales Cloud

Compared 32% of the time

Oracle CX Sales vs Salesforce Sales Cloud

Compared 6% of the time

IQVIA Orchestrated Customer Engagement vs Salesforce Sales Cloud

Compared 4% of the time

UiPath vs Salesforce Sales Cloud

Compared 1% of the time

More Salesforce Sales Cloud Competitors

SAP CRM vs Zoho CRM

Compared 45% of the time

monday.com vs Zoho CRM

Compared 15% of the time

Bitrix24 vs Zoho CRM

Compared 10% of the time

Odoo vs Zoho CRM

Compared 7% of the time

LeadSquared vs Zoho CRM

Compared 5% of the time

More Zoho CRM Competitors

Product Reports

Buyer's Guide

Salesforce Sales Cloud

November 2024

Download Salesforce Sales Cloud product report

Buyer's Guide

Zoho CRM

November 2024

Download Zoho CRM product report

Also Known As

Sales Cloud, SFDC, Salesforce

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Salesforce

Zoho

Overview

Salesforce Sales Cloud is a comprehensive CRM platform designed for efficient lead management, sales forecasting, and customer engagement, offering extensive customization and cloud-based accessibility.

Aimed at enhancing business efficiency, Salesforce Sales Cloud supports core business processes like CRM, lead and opportunity management, sales forecasting, and customer engagement. Its robust integration capabilities allow seamless connectivity with ERP systems and various applications. The platform offers pipeline tracking, process automation, and advanced sales cycle management. Users appreciate its cloud-based accessibility, allowing teams to operate remotely and manage sales operations effectively. However, users highlight concerns about its complexity, cost, and the need for a more intuitive interface.

What features does Salesforce Sales Cloud offer?

Customization: Tailor the CRM to meet specific business requirements.
Robust Reporting: Comprehensive analytics and data insights.
Lead Management: Efficiently manage and convert leads.
API Integration: Seamless connectivity with multiple applications.
Cloud Accessibility: Work from anywhere with cloud-based access.

What benefits should be evaluated in Salesforce Sales Cloud reviews?

Enhanced Productivity: Streamline sales processes with automation.
Improved Collaboration: Facilitate team coordination and client engagement.
Accurate Forecasting: Make informed decisions with reliable sales forecasts.
Flexibility: Accommodate diverse industry needs with ease.
Legacy System Integration: Efficiently update and integrate with existing systems.

Salesforce Sales Cloud is widely implemented across industries such as finance, healthcare, and retail, supporting sales teams in tracking and managing sales operations. Its use extends to reporting, collaboration, and enhancing client interactions, allowing companies to tailor Salesforce to meet industry-specific requirements efficiently.

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

Sample Customers

Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group

JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult

Buyer's Guide

Salesforce Sales Cloud vs. Zoho CRM

November 2024

Free Report: Salesforce Sales Cloud vs. Zoho CRM

Find out what your peers are saying about Salesforce Sales Cloud vs. Zoho CRM and other solutions. Updated: November 2024.

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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.