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Salesforce Sales Cloud vs Zoho CRM comparison

Salesforce and Zoho are both solutions in the CRM category. Salesforce is ranked #1 with an average rating of 8.2, while Zoho is ranked #5 with an average rating of 8.3. Salesforce holds a 9.0% mindshare in CRM, compared to Zoho’s 3.0% mindshare. Additionally, 94% of Salesforce users are willing to recommend the solution, compared to 88% of Zoho users who would recommend it.
Salesforce Sales Cloud
Read 114 Salesforce Sales Cloud reviews
  • 5,511 Views
  • 2,933 Comparison Views
94% willing to recommend
Zoho CRM
Read 52 Zoho CRM reviews
  • 2,597 Views
  • 1,190 Comparison Views
88% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 12, 2025

Salesforce Sales Cloud and Zoho CRM are prominent competitors in the CRM market, each providing distinct features suited to various business needs. Salesforce appears to have the upper hand with robust customizability and extensive integration capabilities, making it ideal for enterprises, while Zoho stands out for its ease of use and affordability, appealing more to small and mid-sized businesses.

Features: Salesforce Sales Cloud offers advanced reporting dashboards, sales process automation, and seamless integration across various tools to accommodate customization. Zoho CRM provides intuitive design, effective lead management, and integration with Zoho's own suite of applications supplemented by robust analytics.

Room for Improvement: Salesforce Sales Cloud can be overwhelming due to its complexity and number of features, making it cumbersome and expensive as operations scale. Users also suggest better reporting capabilities and improved integrations with external systems. Zoho CRM can enhance its automation features, improve social media integration, and address technical aspects like API integration, although it faces limitations in scalability and customizability compared to Salesforce.

Ease of Deployment and Customer Service: Both Salesforce Sales Cloud and Zoho CRM are primarily offered on public cloud infrastructure. Salesforce provides hybrid and private cloud options with satisfactory customer service, especially with premium support packages. Zoho CRM is noted for its competitive customer service and community support, even if it lacks Salesforce's extensive community resources.

Pricing and ROI: Salesforce Sales Cloud is considered a premium solution with high costs that can be justified by its features, though users emphasize negotiating licensing to control expenses. Zoho CRM is a cost-effective option, especially appealing to small and mid-sized businesses with competitive pricing and subscription-based models.

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To learn more, read our detailed Salesforce Sales Cloud vs. Zoho CRM Report (Updated: February 2025).
Buyer's Guide
Salesforce Sales Cloud vs. Zoho CRM
February 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.2
Salesforce Sales Cloud enhances adoption, decision-making, efficiency; benefits include ROI, productivity, visibility, collaboration, and non-profit fundraising.
Sentiment score
7.5
Zoho CRM boosted sales efficiency, reduced staffing needs, and delivered tangible ROI through automation and improved operational performance.
 

Customer Service

Sentiment score
7.1
Salesforce Sales Cloud's varying support quality depends on subscription, with premium options preferred and community resources enhancing user experience.
Sentiment score
6.7
Zoho CRM's customer service is knowledgeable but lacks 24/7 availability, with varying support based on subscription plans.
 

Scalability Issues

Sentiment score
7.8
Salesforce Sales Cloud scales well for various business sizes, though challenges and costs may arise with over 3,000 users.
Sentiment score
7.9
Zoho CRM effectively supports scalability, offering flexibility and integration for both small and large organizations without significant issues.
Salesforce is highly scalable and operates efficiently.
For more quotes and insights, download the Salesforce Sales Cloud report
No quotes available
For more quotes and insights, download the Zoho CRM report
 

Stability Issues

Sentiment score
8.2
Salesforce Sales Cloud is highly stable and reliable, with minor issues often related to configuration rather than the platform.
Sentiment score
7.8
Zoho CRM is stable for small to mid-businesses, with minimal issues quickly resolved and high user satisfaction.
I have not experienced any degradation in Salesforce's performance.
For more quotes and insights, download the Salesforce Sales Cloud report
No quotes available
For more quotes and insights, download the Zoho CRM report
 

Room For Improvement

Salesforce Sales Cloud needs simplified functionality, improved UI, better integration, more customization, and enhanced performance, automation, and analytics.
Zoho CRM needs better integration, AI enhancements, usability improvements, and cost-effective customization for scalability and reliable support.
Compared to AWS, it is slower, which could be a hindrance.
For more quotes and insights, download the Salesforce Sales Cloud report
No quotes available
For more quotes and insights, download the Zoho CRM report
 

Setup Cost

Salesforce Sales Cloud is costly but offers extensive capabilities; price negotiation is advised for large-scale deployments.
Zoho CRM provides cost-effective subscription plans starting at $50 monthly, with broader access via the Zoho One package.
No quotes available
For more quotes and insights, download the Salesforce Sales Cloud report
I rate the pricing as a five out of ten, as it offers good value for money.
For more quotes and insights, download the Zoho CRM report
 

Valuable Features

Salesforce Sales Cloud provides comprehensive CRM features, customizable tools, and integrations to enhance productivity, reporting, and sales management.
Zoho CRM offers comprehensive features and scalability, ideal for efficient sales management and supports startups and small businesses.
Its easy-to-navigate interface aids in delivering clear vision and organization, especially for sales and business management.
For more quotes and insights, download the Salesforce Sales Cloud report
Specifically, the leads and deals modules, as well as integrations, are very effective.
For more quotes and insights, download the Zoho CRM report
 

Categories and Ranking

Salesforce Sales Cloud
Ranking in CRM
1st
Ranking in Opportunity Management
1st
Ranking in Sales Force Automation
1st
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
114
Ranking in other categories
Conversation Intelligence Software (2nd)
Zoho CRM
Ranking in CRM
5th
Ranking in Opportunity Management
3rd
Ranking in Sales Force Automation
3rd
Average Rating
8.0
Reviews Sentiment
7.1
Number of Reviews
52
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the CRM category, the mindshare of Salesforce Sales Cloud is 9.0%, down from 10.1% compared to the previous year. The mindshare of Zoho CRM is 3.0%, down from 4.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

Richard Mottershead - PeerSpot reviewer
Infinitely customizable, good end-to-end sales and customer management processes but lacks good documentation
Essentially, it's the CRM solution for managing customers and leads. The features that had the most significant impact on our sales efficiency include flexibility, regular updates, and very good end-to-end sales and customer management processes. AI and machine learning are on the agenda for next year. Initially, it will be very silo-based, but eventually, we'll be integrating MIBI data into our solution. Sales Cloud's reporting and analytics capabilities influenced our sales strategy quite a lot. We can build every report as a dashboard, and there are various sorts of things. We are using Tableau as our MIBI analytic solution, which is also owned by Salesforce these days.
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AmerKhan - PeerSpot reviewer
Diverse integrations assist in seamlessly aligning marketing efforts with sales tracking
Zoho CRM is flexible due to its integrations, like with Zoho Campaign, helping integrate marketing efforts with CRM processes. It offers a no-cost entry with the ability for three users to use it at no charge, which is beneficial for startups to explore the platform without financial strain. This enables me to start using the platform, handle opportunities, and get a feel before committing financially.
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Top Industries

By visitors reading reviews
Educational Organization
77%
Computer Software Company
4%
Financial Services Firm
3%
Manufacturing Company
2%
Educational Organization
81%
Computer Software Company
2%
Financial Services Firm
2%
Government
2%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Salesforce Sales Cloud?
The features of Sales Cloud most useful for testing and running email campaigns are highly valuable.
See all answers
What needs improvement with Salesforce Sales Cloud?
Improving system performance and processing speed would enhance productivity and allow for even smoother workflows according to my view. Additionally, introducing faster data retrieval and real-tim...
See all answers
What is your primary use case for Salesforce Sales Cloud?
My primary use case for Salesforce is to streamline sales strategies, define key sales parameters, and manage focus areas effectively. I leverage Salesforce to record, track, and optimize our sales...
See all answers
What do you like most about Zoho CRM?
Zoho CRM integrates easily with customer service workflows.
See all answers
What is your experience regarding pricing and costs for Zoho CRM?
Currently, I am using Zoho CRM at no charge, sticking with the free tier. I have not had to pay for licenses or setup costs.
See all answers
What needs improvement with Zoho CRM?
Zoho CRM could benefit from predictive analysis based on historical trends to forecast future performance over the next two to three years, particularly from a sales pipeline perspective. This feat...
See all answers
 

Comparisons

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Compared 7% of the time
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Compared 4% of the time
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Compared 56% of the time
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Odoo vs Zoho CRM
Compared 9% of the time
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Compared 8% of the time
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Compared 7% of the time
monday.com vs Zoho CRM Logo
monday.com vs Zoho CRM
Compared 5% of the time
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Product Reports

Buyer's Guide
Salesforce Sales Cloud
March 2025
Salesforce Sales Cloud reportDownload Salesforce Sales Cloud product report
Buyer's Guide
Zoho CRM
March 2025
Zoho CRM reportDownload Zoho CRM product report
 

Also Known As

Sales Cloud, SFDC, Salesforce
No data available
 

Overview

Salesforce Sales Cloud is a comprehensive CRM platform designed for efficient lead management, sales forecasting, and customer engagement, offering extensive customization and cloud-based accessibility.

Aimed at enhancing business efficiency, Salesforce Sales Cloud supports core business processes like CRM, lead and opportunity management, sales forecasting, and customer engagement. Its robust integration capabilities allow seamless connectivity with ERP systems and various applications. The platform offers pipeline tracking, process automation, and advanced sales cycle management. Users appreciate its cloud-based accessibility, allowing teams to operate remotely and manage sales operations effectively. However, users highlight concerns about its complexity, cost, and the need for a more intuitive interface.

What features does Salesforce Sales Cloud offer?
  • Customization: Tailor the CRM to meet specific business requirements.
  • Robust Reporting: Comprehensive analytics and data insights.
  • Lead Management: Efficiently manage and convert leads.
  • API Integration: Seamless connectivity with multiple applications.
  • Cloud Accessibility: Work from anywhere with cloud-based access.
What benefits should be evaluated in Salesforce Sales Cloud reviews?
  • Enhanced Productivity: Streamline sales processes with automation.
  • Improved Collaboration: Facilitate team coordination and client engagement.
  • Accurate Forecasting: Make informed decisions with reliable sales forecasts.
  • Flexibility: Accommodate diverse industry needs with ease.
  • Legacy System Integration: Efficiently update and integrate with existing systems.

Salesforce Sales Cloud is widely implemented across industries such as finance, healthcare, and retail, supporting sales teams in tracking and managing sales operations. Its use extends to reporting, collaboration, and enhancing client interactions, allowing companies to tailor Salesforce to meet industry-specific requirements efficiently.

Salesforce

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

Zoho
 

Sample Customers

Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group
JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult
Buyer's Guide
Salesforce Sales Cloud vs. Zoho CRM
February 2025
Free Report: Salesforce Sales Cloud vs. Zoho CRM
Find out what your peers are saying about Salesforce Sales Cloud vs. Zoho CRM and other solutions. Updated: February 2025.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.