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LeadSquared vs Zoho CRM comparison

LeadSquared and Zoho are both solutions in the CRM category. LeadSquared is ranked #28 with an average rating of 7.3, while Zoho is ranked #5 with an average rating of 8.2. LeadSquared holds a 1.0% mindshare in CRM, compared to Zoho’s 3.8% mindshare. Additionally, 80% of LeadSquared users are willing to recommend the solution, compared to 88% of Zoho users who would recommend it.
LeadSquared
Read 4 LeadSquared reviews
  • 566 Views
  • 375 Comparison Views
80% willing to recommend
Zoho CRM
Read 50 Zoho CRM reviews
  • 3,079 Views
  • 1,288 Comparison Views
88% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between LeadSquared and Zoho CRM based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

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To learn more, read our detailed LeadSquared vs. Zoho CRM Report (Updated: October 2024).
Buyer's Guide
LeadSquared vs. Zoho CRM
October 2024
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Helped 816,406 peers since 2012
 

Categories and Ranking

LeadSquared
Ranking in CRM
28th
Average Rating
7.6
Reviews Sentiment
7.1
Number of Reviews
4
Ranking in other categories
Marketing Automation (9th)
Zoho CRM
Ranking in CRM
5th
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
50
Ranking in other categories
Opportunity Management (3rd), Sales Force Automation (3rd)
 

Mindshare comparison

As of November 2024, in the CRM category, the mindshare of LeadSquared is 1.0%, down from 1.6% compared to the previous year. The mindshare of Zoho CRM is 3.8%, down from 5.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

SigfridCecillon - PeerSpot reviewer
Reliable and offers helpful technical support but is expensive
The implementation process was very easy since it's a cloud solution. It's already installed by the provider. We just have to populate the data into the product, and that process is not very complex. That said, we have noticed it is missing some data regarding, for example, currency, and a few other things. The deployment itself took one month or so. I did it mostly alone and with the help of my engineer. I did about ten days of work, and then another ten with the engineer.
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Yogesh Kumar Mali - PeerSpot reviewer
A highly stable solution that allows customization and data sharing
We can customize the solution the way we want to. We built a ChatGPT extension. It has some capabilities of building its own widgets with respect to CRM. We can integrate it with any web application. We also created SalesInbox, which is a mailing feature. We can set up our mailbox with Zoho CRM. We get updates from Zoho CRM whenever we send out an email. It tells us whether the person viewed the email or clicked on any links. One of the best features of the solution is data sharing. We can create our own rules even if we have configured the standard rules. We can have a different rule setup where we can assign rules based on value and give data-sharing permissions.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of LeadSquared is the customization."
"The initial setup is very easy."
"LeadSquared's most valuable features are it comes equips with all the basic features of a CRM. It integrates well with our existing systems and is user-friendly."
"The most valuable feature of LeadSquared is an easy-to-understand user interface."
"There are many features that capture customer data."
"Zoho CRM integrates easily with customer service workflows."
"The most valuable feature of Zoho CRM is its ease of use."
"For the most part, the solution is stable."
"The dashboards and visualizations help us see how different markets perform. I find the dashboard feature most valuable because it's easy to visualize data. I've been trying to use the built-in quotations feature, which could reduce turnaround time. We're not using many automation features for record management and opportunity tracking. I'm trying to integrate Zoho CRM with Zoho Flow for quotation submission workflow."
"Its initial setup process for the cloud-based version is straightforward."
"Zoho CRM is easy to use and easy to understand."
"One of the most important features is that it's a cloud base and, it's also quite cheaper when compared to other solutions. Zoho CRM is customizable as per your requirement and, the Zoho team is able to help you to customize the CRM based on your requirements, and you can integrate to any third-party solution."
More Zoho CRM pros
 

Cons

"The solution can get quite expensive, especially as you add more users."
"The solution’s UI could be more user-friendly."
"The solution's report section is not very capable and could be improved."
"The notifications and workflow management can be improved in LeadSquared."
"This solution needs a more user-friendly interface."
"Since Zoho CRM is not made for the enterprise kind of company, its stability for enterprise businesses could be improved."
"Custom development is often necessary to make such extensive changes, and it does come with associated costs."
"The process of creating reports is not very user-friendly - it takes time, and it's confusing."
"It would be useful to have some way of mapping organizations that could add more value. If I have X company's database and am trying to create multiple contexts for different entities of the same company, I should be able to map it in such a way that I can see the organization chart."
"The customization options for roles in Zoho CRM are currently limited."
"We would like to always email users as soon as any new features are launched."
"The reporting for developers should be improved."
More Zoho CRM cons
 

Pricing and Cost Advice

"We have an annual renewable license for LeadSquared."
"LeadSquared is not as costly as other CRM solutions."
"I am not sure about the cost of the solution overall, but with their SMS notifications services, there is an extra cost."
"The license is paid yearly, and it is about 30 euros per month per user."
"There is a license required for this solution."
"I rate the product a four out of ten. The cost for Zoho CRM is not fixed; different editions are available, and the features depend on the edition chosen. Some capabilities, such as integrating with workflows, might incur additional costs, but these are well-documented and not hidden."
"I have no information about the pricing for Zoho CRM because the finance department handles that."
"This solution is less expensive than Salesforce."
"Compared to other CRMs, it is very cheap."
"We consider it a good value and found it to be cost-effective."
"Zoho CRM is an expensive tool."
"There is an annual license."
More Zoho CRM pricing and cost advice
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Manufacturing Company
10%
Educational Organization
10%
Real Estate/Law Firm
9%
Educational Organization
82%
Computer Software Company
3%
Financial Services Firm
2%
Government
1%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about LeadSquared?
The most valuable feature of LeadSquared is the customization.
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What is your experience regarding pricing and costs for LeadSquared?
Since we use the enterprise solution, a lot of costs are involved. However, we use it because it helps us with our use case. We have an annual renewable license for LeadSquared.
See all answers
What needs improvement with LeadSquared?
The solution’s UI could be more user-friendly.
See all answers
What do you like most about Zoho CRM?
Zoho CRM integrates easily with customer service workflows.
See all answers
What is your experience regarding pricing and costs for Zoho CRM?
The tool started out quite cheap. It's had some changes with small and medium business subscriptions, but it's still worth the price. I'd say it's priced a bit below the medium range.
See all answers
What needs improvement with Zoho CRM?
The main area for improvement is how the solution handles leads. Leads are separated and always tied to a contact, which makes it difficult to maintain leads within a company. This could be handled...
See all answers
 

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Compared 12% of the time
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Compared 6% of the time
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Product Reports

Buyer's Guide
CRM
October 2024
LeadSquared reportDownload LeadSquared product report
Buyer's Guide
Zoho CRM
October 2024
Zoho CRM reportDownload Zoho CRM product report
 

Learn More

LeadSquared
Zoho
 

Overview

LeadSquared is a complete customer acquisition platform for businesses. It combines the features offered by both CRMs as well as Marketing Automation software, and thus brings your Sales and Marketing teams on the same page. It lets you :- 1. Automate lead capture from all sources 2. Run email, SMS and drip marketing campaigns 3. Prioritize amongst leads using quality and engagement scoring 4. Track lead activity on your website, landing pages, emails and calls, and 5. Access deep analytics about your sales and marketing activities. It is best fit for businesses in the Education, Real Estate, Financial Services, Health & Wellness, Travel & Hospitality, and Software sectors.

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

 

Sample Customers

Byju's Classes, Randstad, Trivago, Scripbox, Zoomcar, Quikr, Amberjack, Mettl, Flipkart, iNurture, Vedantu, Eton University, IIHT, NIIT, IILM, Ashoka University, BML Munjal University, O2 Spa, Body Craft, Acron Group, The Deltin Group,
JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult
Buyer's Guide
LeadSquared vs. Zoho CRM
October 2024
Free Report: LeadSquared vs. Zoho CRM
Find out what your peers are saying about LeadSquared vs. Zoho CRM and other solutions. Updated: October 2024.
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