Bitrix24 vs Zoho CRM comparison

Bitrix24 and Zoho are both solutions in the CRM category. Bitrix24 is ranked #16 with an average rating of 8.0, while Zoho is ranked #5 with an average rating of 8.2. Bitrix24 holds a 2.1% mindshare in CRM, compared to Zoho’s 3.8% mindshare. Additionally, 90% of Bitrix24 users are willing to recommend the solution, compared to 88% of Zoho users who would recommend it.

Bitrix24

Read 20 Bitrix24 reviews

869 Views
651 Comparison Views

90% willing to recommend

Zoho CRM

Read 50 Zoho CRM reviews

3,079 Views
1,288 Comparison Views

88% willing to recommend

Bitrix24

Zoho CRM

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between Bitrix24 and Zoho CRM based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Bitrix24 vs. Zoho CRM Report (Updated: October 2024).

Buyer's Guide

Bitrix24 vs. Zoho CRM

October 2024

Download the complete report

Helped 815,854 peers since 2012

Categories and Ranking

Bitrix24

Ranking in CRM

16th

Average Rating

7.4

Number of Reviews

Ranking in other categories

Project Management Software (15th), Enterprise Social Software (7th)

Zoho CRM

Ranking in CRM

5th

Average Rating

8.0

Number of Reviews

Ranking in other categories

Opportunity Management (3rd), Sales Force Automation (3rd)

Mindshare comparison

As of November 2024, in the CRM category, the mindshare of Bitrix24 is 2.1%, down from 2.3% compared to the previous year. The mindshare of Zoho CRM is 3.8%, down from 5.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Miguel Molano

Sales Manager at Soutec

Nov 7, 2024

Efficient contact management with enhanced automation and good reliability

We use Bitrix24 to store contact leads and opportunities. For opportunities, we manage the entire business case from early stages until it is won or lost. Additionally, we use many automations, particularly email automations The CRM enables us to manage our job efficiently, offering…

Read full review

Yogesh Kumar Mali

Managing Director at ALPHA LABS TECH PVT LTD

Jun 6, 2023

A highly stable solution that allows customization and data sharing

We can customize the solution the way we want to. We built a ChatGPT extension. It has some capabilities of building its own widgets with respect to CRM. We can integrate it with any web application. We also created SalesInbox, which is a mailing feature. We can set up our mailbox with Zoho CRM. We get updates from Zoho CRM whenever we send out an email. It tells us whether the person viewed the email or clicked on any links. One of the best features of the solution is data sharing. We can create our own rules even if we have configured the standard rules. We can have a different rule setup where we can assign rules based on value and give data-sharing permissions.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I believe that having one system that handles all of the functions that we need in a business, such as marketing, sales, pipeline management, project management, meetings, customer contact, customer feedback, social media integrations, and connections to our cloud data storage, Google, and Microsoft, is a good idea."

"Offers, a free version."

"The data interpretation feature in Bitrix24 is good."

"The solution's most valuable feature is its project management functionality...It is a pretty stable solution."

"Bitrix24's workflow is better than that of others. The user interface is also good."

"The technical support was intuitive and had good documentation."

"We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking."

"The data entry functionality is excellent, and the pipeline views and filters are highly useful."

More Bitrix24 pros

"The whole forecasting and pipeline management is very good."

"One of the most important features is that it's a cloud base and, it's also quite cheaper when compared to other solutions. Zoho CRM is customizable as per your requirement and, the Zoho team is able to help you to customize the CRM based on your requirements, and you can integrate to any third-party solution."

"The user interface, especially the dashboard, offers good navigation."

"We use the solution for different projects. We use it to patch lead details from clients' sources."

"There are many features that capture customer data."

"For the most part, the solution is stable."

"Zoho CRM's best feature is its reporting."

"It is customizable. We have customized the CRM according to our needs."

More Zoho CRM pros

Cons

"Our financial department does not use Bitrix24 because it's not good for the sort of work they do. So, once we create an invoice in Bitrix24, we sent it to the client and the financial department and they enter it separately into their system. This is not great for us since we can't track what happens after a sale."

"This solution was built using old technology which is now mixed with new technologies. This can make it challenging to get new features live."

"In our organization, we feel that the UI and the functionalities for workflows in the solution need a lot of improvement."

"We didn't have the ability to customize the solution."

"Bitrix24’s interface needs to be improved."

"The stability could be improved."

"Compared to Microsoft, we found Bitrix24 a little complex because it's new to us, and we don't understand it much."

"We need full ERP integration to take all our processes in one platform."

More Bitrix24 cons

"There are two things I would like to see from Zoho CRM. The first would be to include a calling feature that is connected to our call center. Second, I would like financial targeting and how to measure targeting for the sales agent to be connected better with bookings."

"The customization options for roles in Zoho CRM are currently limited."

"I would like to see more integrations and customization options in the next release."

"Pricing for Zoho CRM could be improved because it is expensive. My company also needs some analytics, so it would be good if Zoho CRM had built-in analytics."

"We'd like the solution to be less expensive."

"It would be useful to have some way of mapping organizations that could add more value. If I have X company's database and am trying to create multiple contexts for different entities of the same company, I should be able to map it in such a way that I can see the organization chart."

"Since Zoho CRM is not made for the enterprise kind of company, its stability for enterprise businesses could be improved."

"The mobile application is a little complicated and could be simplified."

More Zoho CRM cons

Pricing and Cost Advice

"I use the free version. I sense that my company will need a license for the solution in a few months to use some features like lead management."

"Bitrix24 offers an open-source option for small companies, but you can order a bigger range of services on a monthly or yearly contract."

"Price-wise, it is a very cheap solution."

"Licenses are cheap compared to other solutions."

"The pricing for this program is reasonable."

"We were using the free version which was really limited in terms of functionality."

"On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing a seven or eight out of ten."

"Bitrix24 used to be cheaper, but now it's getting expensive."

More Bitrix24 pricing and cost advice

"On a scale of one to ten, where one is a high price and ten is a low price, I rate the pricing a five. However, the pricing is fine because we chose the enterprise plan as a private limited company."

"Compared to other solutions, I would say Zoho CRM is very, very affordable because we can use different applications with one license."

"Zoho CRM has a subscription-based license, which is not too expensive."

"Compared to other CRMs, it is very cheap."

"Professional plans cost $35 per user in the USA and EUR 35 in Europe."

"This solution is less expensive than Salesforce."

"The solution is cost-effective."

"We have an annual license fee that costs $12,000."

More Zoho CRM pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which CRM solutions are best for your needs.

See recommendations

815,854 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

21%

Comms Service Provider

12%

Retailer

Financial Services Firm

Educational Organization

82%

Computer Software Company

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Bitrix24?

We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.

See all answers

What is your experience regarding pricing and costs for Bitrix24?

The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.

See all answers

What needs improvement with Bitrix24?

We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.

See all answers

What do you like most about Zoho CRM?

Zoho CRM integrates easily with customer service workflows.

See all answers

What is your experience regarding pricing and costs for Zoho CRM?

The tool started out quite cheap. It's had some changes with small and medium business subscriptions, but it's still worth the price. I'd say it's priced a bit below the medium range.

See all answers

What needs improvement with Zoho CRM?

The main area for improvement is how the solution handles leads. Leads are separated and always tied to a contact, which makes it difficult to maintain leads within a company. This could be handled...

See all answers

Comparisons

Odoo vs Bitrix24

Compared 23% of the time

ELMA 365 vs Bitrix24

Compared 14% of the time

ClickUp vs Bitrix24

Compared 13% of the time

Microsoft Dynamics CRM vs Bitrix24

Compared 13% of the time

Microsoft Project vs Bitrix24

Compared 8% of the time

More Bitrix24 Competitors

SAP CRM vs Zoho CRM

Compared 41% of the time

monday.com vs Zoho CRM

Compared 18% of the time

Odoo vs Zoho CRM

Compared 7% of the time

Microsoft Dynamics CRM vs Zoho CRM

Compared 6% of the time

Salesforce Sales Cloud vs Zoho CRM

Compared 5% of the time

More Zoho CRM Competitors

Product Reports

Buyer's Guide

Bitrix24

November 2024

Download Bitrix24 product report

Buyer's Guide

Zoho CRM

October 2024

Download Zoho CRM product report

Learn More

Bitrix24

Zoho

Overview

Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation

JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult

Buyer's Guide

Bitrix24 vs. Zoho CRM

October 2024

Free Report: Bitrix24 vs. Zoho CRM

Find out what your peers are saying about Bitrix24 vs. Zoho CRM and other solutions. Updated: October 2024.

DOWNLOAD NOW

815,854 professionals have used our research since 2012.

See our Bitrix24 vs. Zoho CRM report.

See our list of best CRM vendors.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.