We performed a comparison between Bitrix24 and Zoho CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I am impressed with the solution's ability to customize workflows."
"Bitrix24 is a user-friendly solution that is easy to use."
"Initially, Bitrix24 improved the way we operate because we were not previously using a CRM. Before Bitrix24, we tracked everything through Outlook. Now, we have a tool that will automatically put out reports for us."
"Bitrix24 is ideal for creating a CRM platform. It can integrate some third-party solutions, and it's highly flexible."
"The solution's most valuable feature is its project management functionality...It is a pretty stable solution."
"The CRM and collaboration tools are well-designed for our purposes. Your projects can be based on tasks, CRM, or opportunities. The task-based features are the most valuable for us right now."
"It is a very scalable solution...The tool currently operates efficiently and contributes to our ongoing digitization efforts, including documentation and workflows."
"We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking."
"The most valuable feature of Zoho CRM is its ease of use."
"It is customizable. We have customized the CRM according to our needs."
"The best thing about Zoho CRM is that it is integrated with other Zoho applications."
"It also provides robust reporting capabilities to analyze and report on these key aspects of customer relationship management."
"I think the whole pipeline tracking is most useful for us."
"Zoho CRM has been a really good product. From a basic CRM perspective, we use it to maintain the details of our company's customers."
"I am impressed with the product's information on customers."
"Zoho CRM is very simple and easy to use."
"In our organization, we feel that the UI and the functionalities for workflows in the solution need a lot of improvement."
"It would be great if colleagues could get alerts via email when they are assigned something."
"Bitrix24’s interface needs to be improved."
"Our financial department does not use Bitrix24 because it's not good for the sort of work they do. So, once we create an invoice in Bitrix24, we sent it to the client and the financial department and they enter it separately into their system. This is not great for us since we can't track what happens after a sale."
"This solution was built using old technology which is now mixed with new technologies. This can make it challenging to get new features live."
"The support provided by Bitrix24 is an area with shortcomings that needs improvement."
"We didn't have the ability to customize the solution."
"Compared to Microsoft, we found Bitrix24 a little complex because it's new to us, and we don't understand it much."
"The mobile application is a little complicated and could be simplified."
"The solution's feature for forecast has limitations."
"The only thing I noticed was that it does not support multi-country operations. In Canada, for example, we do not use the term "state," but rather "province," and we do not use zip codes, but rather "postal codes.""
"The tool is hard for people who have worked with Microsoft Office for a long time."
"Custom development is often necessary to make such extensive changes, and it does come with associated costs."
"The process of creating reports is not very user-friendly - it takes time, and it's confusing."
"Certain functions have occasional performance issues."
"The support response time for this solution could be improved."
Bitrix24 is ranked 10th in CRM with 18 reviews while Zoho CRM is ranked 6th in CRM with 47 reviews. Bitrix24 is rated 7.4, while Zoho CRM is rated 8.0. The top reviewer of Bitrix24 writes "A project management tool that offers great scalability and stability ". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". Bitrix24 is most compared with Asana, Odoo, Microsoft Dynamics CRM, ClickUp and Microsoft Project, whereas Zoho CRM is most compared with monday.com, SAP CRM, Microsoft Dynamics CRM, LeadSquared and Odoo. See our Bitrix24 vs. Zoho CRM report.
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