Bitrix24 vs Zoho CRM comparison

Bitrix24 and Zoho are both solutions in the CRM category. Bitrix24 is ranked #11 with an average rating of 8.0, while Zoho is ranked #5 with an average rating of 8.3. Bitrix24 holds a 2.0% mindshare in CRM, compared to Zoho’s 3.1% mindshare. Additionally, 90% of Bitrix24 users are willing to recommend the solution, compared to 88% of Zoho users who would recommend it.

Bitrix24

Read 20 Bitrix24 reviews

801 Views
630 Comparison Views

90% willing to recommend

Zoho CRM

Read 52 Zoho CRM reviews

2,821 Views
1,215 Comparison Views

88% willing to recommend

Bitrix24

Zoho CRM

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Executive SummaryUpdated on Dec 19, 2024

Zoho CRM and Bitrix24 compete in the CRM solutions category. Zoho CRM seems to have the upper hand with its ease of use, robust feature set, and greater adaptability for small to medium enterprises as outlined in our comparisons.

Features: Zoho CRM offers a powerful API for data retrieval and update, customizable workflows, and robust reporting capabilities. Its numerous integrations with third-party tools are designed for startups and SMEs and have been well-received for efficiently managing leads and offering intuitive analytics. Bitrix24 integrates CRM functions with collaboration tools, customizable workflows, and is known for its comprehensive project management features, although its features are less well-known in the market.

Room for Improvement: Zoho CRM users desire enhancements in email template building, automation, and mobile application simplification. Improved integration with social networks like LinkedIn and support for multi-country operations are also needed. Bitrix24 requires improvements in its user interface, process simplification, and project-specific functionalities. Users cite its complexity and insufficient support for newcomers as critical areas needing enhancement.

Ease of Deployment and Customer Service: Zoho CRM provides flexible deployment options with public and private cloud solutions, scoring positively on customer support despite a need for faster response times. Bitrix24 deploys through public cloud and on-premises, offering reasonable support, but users wish for more readily available assistance. Both platforms have faced criticism over chat-based support, though some improvements have been observed.

Pricing and ROI: Zoho CRM is favorably priced with plans for various business sizes, making its Zoho One package a cost-effective option for full ecosystem access. Bitrix24 is budget-friendly, with an open-source option and low licensing costs. Both deliver ROI through increased productivity and automation, though Bitrix24 occasionally requires paid licenses for access to advanced features.

To learn more, read our detailed Bitrix24 vs. Zoho CRM Report (Updated: March 2025).

Buyer's Guide

Bitrix24 vs. Zoho CRM

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Bitrix24

Ranking in CRM

11th

Average Rating

7.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Project Management Software (13th), Enterprise Social Software (5th)

Zoho CRM

Ranking in CRM

5th

Average Rating

8.0

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Opportunity Management (3rd), Sales Force Automation (3rd)

Mindshare comparison

As of March 2025, in the CRM category, the mindshare of Bitrix24 is 2.0%, down from 2.2% compared to the previous year. The mindshare of Zoho CRM is 3.1%, down from 4.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Abasiakama Bassey

Founder at Elxae Hub

A project management tool that offers great scalability and stability

The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.

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AmerKhan

Senior Director - Head of Solution Engineering at Osol tech (Private) Limited

Diverse integrations assist in seamlessly aligning marketing efforts with sales tracking

Zoho CRM is flexible due to its integrations, like with Zoho Campaign, helping integrate marketing efforts with CRM processes. It offers a no-cost entry with the ability for three users to use it at no charge, which is beneficial for startups to explore the platform without financial strain. This enables me to start using the platform, handle opportunities, and get a feel before committing financially.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I believe that having one system that handles all of the functions that we need in a business, such as marketing, sales, pipeline management, project management, meetings, customer contact, customer feedback, social media integrations, and connections to our cloud data storage, Google, and Microsoft, is a good idea."

"Collaboration and CRM are the most valuable features of Bitrix24."

"We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking."

"The data interpretation feature in Bitrix24 is good."

"It is easy to use and very stable."

"The solution's most valuable feature is its project management functionality...It is a pretty stable solution."

"I am impressed with the solution's ability to customize workflows."

"Offers, a free version."

More Bitrix24 pros

"What I like best about Zoho CRM is the web form feature. I find Zoho CRM forms excellent."

"Customer tracking, order management, sales tracking and PO tracking provide efficiency."

"It has helped to manage, move forward, and also customize my processes. It has helped me with my sales pipeline, sales process, and performance."

"Zoho CRM integrates easily with customer service workflows."

"The product is customizable."

"The solution has an efficient notification feature."

"We can customize the solution the way we want to."

"CRM software that's simple to use, with good technical support, scalability, and stability."

More Zoho CRM pros

Cons

"Bitrix24’s interface needs to be improved."

"In our organization, we feel that the UI and the functionalities for workflows in the solution need a lot of improvement."

"We need full ERP integration to take all our processes in one platform."

"This solution was built using old technology which is now mixed with new technologies. This can make it challenging to get new features live."

"The solution’s performance could be made faster."

"I would like to see improvements with Bitrix24's marketing automation."

"Our financial department does not use Bitrix24 because it's not good for the sort of work they do. So, once we create an invoice in Bitrix24, we sent it to the client and the financial department and they enter it separately into their system. This is not great for us since we can't track what happens after a sale."

"In my opinion, everything needs improvement. It all starts with the user experience. It's extremely difficult to use, it's always lagging, It doesn't look particularly appealing, in terms of how it looks, and it is extremely difficult to locate the stages."

More Bitrix24 cons

"Zoho could be more user friendly by improving the UI of the interface."

"The customization options for roles in Zoho CRM are currently limited."

"The solution can improve by having a policy that allows us to integrate with the cloud."

"I have issues with the tool's scalability."

"The main area for improvement is how the solution handles leads. Leads are separated and always tied to a contact, which makes it difficult to maintain leads within a company. This could be handled better."

"The chatbot feature is not very intelligent and lacks AI capabilities."

"I would like to see better integration with Zoho Creator."

"It is hard to modify information around a customer. You need to pay for the features and the tool needs to improve it."

More Zoho CRM cons

Pricing and Cost Advice

"We were using the free version which was really limited in terms of functionality."

"Price-wise, it is a very cheap solution."

"The pricing for this program is reasonable."

"Bitrix24 used to be cheaper, but now it's getting expensive."

"Licenses are cheap compared to other solutions."

"Bitrix24 is a cheap tool. I think our costs are somewhere between $1,000 and $5,000 per month. There are no additional costs with it. We did put in some hours to clean up some project-related stuff in it, but it was not much."

"I use the free version. I sense that my company will need a license for the solution in a few months to use some features like lead management."

"The cost is $2,500, which will be spread out over 18 to 24 months."

More Bitrix24 pricing and cost advice

"We pay for an annual license to use this solution."

"Zoho CRM is an expensive tool."

"Compared to other solutions, I would say Zoho CRM is very, very affordable because we can use different applications with one license."

"Zoho CRM is available at a fairly average price"

"The tool started out quite cheap. It's had some changes with small and medium business subscriptions, but it's still worth the price. I'd say it's priced a bit below the medium range."

"If you compare the pricing with SAP, it is well priced and you are able to pay as you go."

"The solution is cost-effective."

"There is an annual license."

More Zoho CRM pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

23%

Comms Service Provider

13%

Government

Retailer

Educational Organization

82%

Computer Software Company

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Bitrix24?

We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.

See all answers

What is your experience regarding pricing and costs for Bitrix24?

The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.

See all answers

What needs improvement with Bitrix24?

We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.

See all answers

What do you like most about Zoho CRM?

Zoho CRM integrates easily with customer service workflows.

See all answers

What is your experience regarding pricing and costs for Zoho CRM?

Currently, I am using Zoho CRM at no charge, sticking with the free tier. I have not had to pay for licenses or setup costs.

See all answers

What needs improvement with Zoho CRM?

Zoho CRM could benefit from predictive analysis based on historical trends to forecast future performance over the next two to three years, particularly from a sales pipeline perspective. This feat...

See all answers

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Product Reports

Buyer's Guide

Bitrix24

March 2025

Download Bitrix24 product report

Buyer's Guide

Zoho CRM

March 2025

Download Zoho CRM product report

Overview

Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.

Bitrix24

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

Zoho

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation

JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult

Buyer's Guide

Bitrix24 vs. Zoho CRM

March 2025

Free Report: Bitrix24 vs. Zoho CRM

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