Bitrix24 vs Zoho CRM comparison

"Initially, Bitrix24 improved the way we operate because we were not previously using a CRM. Before Bitrix24, we tracked everything through Outlook. Now, we have a tool that will automatically put out reports for us."

"We use many of this solution's features for communication and for process automation. It offers more functionality than a regular CRM."

"The data interpretation feature in Bitrix24 is good."

"The technical support was intuitive and had good documentation."

"The product is user-friendly."

"I believe that having one system that handles all of the functions that we need in a business, such as marketing, sales, pipeline management, project management, meetings, customer contact, customer feedback, social media integrations, and connections to our cloud data storage, Google, and Microsoft, is a good idea."

"It's a very easy-to-use product."

"Offers, a free version."

"The initial setup is pretty fast."

"Zoho CRM is easy to use and easy to understand."

"I think the whole pipeline tracking is most useful for us."

"CRM software that's simple to use, with good technical support, scalability, and stability."

"The best thing about Zoho CRM is that it is integrated with other Zoho applications."

"It also provides robust reporting capabilities to analyze and report on these key aspects of customer relationship management."

"The product is customizable."

"What I like best about Zoho CRM is the web form feature. I find Zoho CRM forms excellent."

"I would like to see improvements with Bitrix24's marketing automation."

"We need full ERP integration to take all our processes in one platform."

"It's a team management tool, but the way the tasks are assigned and the way you are able to control them are lacking when compared to Asana or monday.com. The latter tools are a lot more adaptable to team management. Thus, better features to control the team are needed in Bitrix24."

"The solution's open channel and contact center could be improved."

"The solution’s performance could be made faster."

"Compared to Microsoft, we found Bitrix24 a little complex because it's new to us, and we don't understand it much."

"Bitrix24’s interface needs to be improved."

"The user interface could be improved or simplified. When you log in and see so many functions, it's a little overwhelming."

"Certain functions have occasional performance issues."

"The only thing I noticed was that it does not support multi-country operations. In Canada, for example, we do not use the term "state," but rather "province," and we do not use zip codes, but rather "postal codes.""

"In Creator, you can do calculations and change another field immediately after you enter any value. If you add the quantity or price in any field, you can immediately change the total in Creator. The same functionality is not directly available in CRM because it is prebuilt."

"The integration should be more user-friendly."

"There are at least two big pieces. One is just the ability to reorganize the data and clean it up to eliminate duplicates and things like that. It is very manual at the moment. It only gives us certain fields that we can check on. Because of our particular database, it creates a problem. We deal with hospitals, and there are 50 hospitals. It is tough to figure out which one is which. Is it this one or the other one? So, trying to clean things up is very difficult. I'd like to have more ability to share data fields. The data is structured into different buckets, and I frequently have to create the same field in two different buckets. It would be nice if I could just do a view-only field in another bucket. In my contact bucket, I would like to be able to have just a view-only of the account information so that I don't need to enter it again, which is what I have to do currently."

"There should be easy access to feature recommendations in the solution"

"We would like to always email users as soon as any new features are launched."

"I'm not sure that there is scalability potential for enterprises."

"We were using the free version which was really limited in terms of functionality."

"Bitrix24 is a cheap tool. I think our costs are somewhere between $1,000 and $5,000 per month. There are no additional costs with it. We did put in some hours to clean up some project-related stuff in it, but it was not much."

"Bitrix24 offers an open-source option for small companies, but you can order a bigger range of services on a monthly or yearly contract."

"The cost is $2,500, which will be spread out over 18 to 24 months."

"The pricing for this program is reasonable."

"Bitrix24 used to be cheaper, but now it's getting expensive."

"The product's pricing is okay for me. It is not expensive."

"Price-wise, it is a very cheap solution."

"Compared to other solutions, I would say Zoho CRM is very, very affordable because we can use different applications with one license."

"We have an annual license fee that costs $12,000."

"The solution is cost-effective."

"We consider it a good value and found it to be cost-effective."

"The solution has standard pricing plans."

"The product costs $35 per user per year."

"The licensing is the subscription, where we pay $50 per month per user."

"We pay for an annual license to use this solution."