We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.
I would like it if the solution gave more information about how it can be used so that teams other than the HR teams using Bitrix can know how to use it. Moreover, the stability could be improved.
The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.
Information Communication Technology Project Manager at a government with 51-200 employees
Real User
Top 20
2023-05-12T15:23:36Z
May 12, 2023
It's a team management tool, but the way the tasks are assigned and the way you are able to control them are lacking when compared to Asana or monday.com. The latter tools are a lot more adaptable to team management. Thus, better features to control the team are needed in Bitrix24. There are problems with assigning overtime for payroll purposes as well.
Bitrix24’s interface needs to be improved. Currently, we have a team of developers that are implementing our vision of this system. I hope they will provide the service for us soon, and then I will analyze what else needs to improve.
While many companies use Bitrix24 for its CRM functionality, in our company, we use the solution primarily for workflows in applications, making it a database platform for us. In our organization, we feel that the UI and the functionalities for workflows in the solution need a lot of improvement. Hence, we are looking for other products to help us scale up the use of workflows, which is very important for us in our organization since the people in the company are not very proficient with such solutions.
I believe it can be complex for basic usage. We, as IT users and managers, need to invest more in training, testing, and utilizing the various functions, as well as introducing best practices. I believe it is how we, as users, interact with it. Training and support are provided by Bitrix24 but it's all virtual The user interface could be improved or simplified. When you log in and see so many functions, it's a little overwhelming.
From a product tracking point of view, there could be improvements. If you compare Jira and Bitrix, definitely you just organize your product in a very similar manner. However, if you're talking about a specific product, the tracking tools need work on this solution. I just want to have a single dashboard. That would be ideal. They should implement some wireframe tools and road mapping right in the product. It would be great if colleagues could get alerts via email when they are assigned something.
Commercial Director at a tech services company with 51-200 employees
Real User
2022-06-21T17:49:00Z
Jun 21, 2022
Our financial department does not use Bitrix24 because it's not good for the sort of work they do. Once we create an invoice in Bitrix24, we sent it to the client and the financial department and they enter it separately into their system. This is not great for us since we can't track what happens after a sale. Bitrix24 is a little bit complex in my opinion. It is not so easy to use. The solution could also benefit from more internal cohesion within the projects that we create. For example, within Bitrix24, you can create multiple activities for a project. However, individual users can create activities related to the project separate from the project. This has a negative effect on workflow. We are actually looking into a simpler tool that is geared more towards financial departments. It's a simpler CRM, but that could actually be more beneficial for us. Bitrix24 comes with lots of options and tools, but at the end of the day, it's too complicated for us. I would like to see a Bitrix24 for inventory. A module that we could use to replace ManageEngine would be nice and as ManageEngine is very expensive.
In my opinion, everything needs improvement. It all starts with the user experience. It's extremely difficult to use, it's always lagging, It doesn't look particularly appealing, in terms of how it looks, and it is extremely difficult to locate the stages. Everything is just so unfriendly to the user.
System Integration Engineer at a computer software company with 1-10 employees
Real User
2019-10-15T05:02:00Z
Oct 15, 2019
The web interface is good but the client interface is not very user-friendly and needs to improve. For instance, I can see everything, but the information I try to transfer to the client, and information from the client back to me is not particularly great. It lacks some functions.
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We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.
Compared to Microsoft, we found Bitrix24 a little complex because it's new to us, and we don't understand it much.
I would like it if the solution gave more information about how it can be used so that teams other than the HR teams using Bitrix can know how to use it. Moreover, the stability could be improved.
The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.
The solution's open channel and contact center could be improved.
Some functionalities of the tool required specific expertise. For example, the SIP Connector is difficult to install.
It's a team management tool, but the way the tasks are assigned and the way you are able to control them are lacking when compared to Asana or monday.com. The latter tools are a lot more adaptable to team management. Thus, better features to control the team are needed in Bitrix24. There are problems with assigning overtime for payroll purposes as well.
Bitrix24’s interface needs to be improved. Currently, we have a team of developers that are implementing our vision of this system. I hope they will provide the service for us soon, and then I will analyze what else needs to improve.
While many companies use Bitrix24 for its CRM functionality, in our company, we use the solution primarily for workflows in applications, making it a database platform for us. In our organization, we feel that the UI and the functionalities for workflows in the solution need a lot of improvement. Hence, we are looking for other products to help us scale up the use of workflows, which is very important for us in our organization since the people in the company are not very proficient with such solutions.
There are some bugs in the mobile system.
I believe it can be complex for basic usage. We, as IT users and managers, need to invest more in training, testing, and utilizing the various functions, as well as introducing best practices. I believe it is how we, as users, interact with it. Training and support are provided by Bitrix24 but it's all virtual The user interface could be improved or simplified. When you log in and see so many functions, it's a little overwhelming.
From a product tracking point of view, there could be improvements. If you compare Jira and Bitrix, definitely you just organize your product in a very similar manner. However, if you're talking about a specific product, the tracking tools need work on this solution. I just want to have a single dashboard. That would be ideal. They should implement some wireframe tools and road mapping right in the product. It would be great if colleagues could get alerts via email when they are assigned something.
Our financial department does not use Bitrix24 because it's not good for the sort of work they do. Once we create an invoice in Bitrix24, we sent it to the client and the financial department and they enter it separately into their system. This is not great for us since we can't track what happens after a sale. Bitrix24 is a little bit complex in my opinion. It is not so easy to use. The solution could also benefit from more internal cohesion within the projects that we create. For example, within Bitrix24, you can create multiple activities for a project. However, individual users can create activities related to the project separate from the project. This has a negative effect on workflow. We are actually looking into a simpler tool that is geared more towards financial departments. It's a simpler CRM, but that could actually be more beneficial for us. Bitrix24 comes with lots of options and tools, but at the end of the day, it's too complicated for us. I would like to see a Bitrix24 for inventory. A module that we could use to replace ManageEngine would be nice and as ManageEngine is very expensive.
In my opinion, everything needs improvement. It all starts with the user experience. It's extremely difficult to use, it's always lagging, It doesn't look particularly appealing, in terms of how it looks, and it is extremely difficult to locate the stages. Everything is just so unfriendly to the user.
I would like to see improvements with Bitrix24's marketing automation.
The web interface is good but the client interface is not very user-friendly and needs to improve. For instance, I can see everything, but the information I try to transfer to the client, and information from the client back to me is not particularly great. It lacks some functions.