Oracle CRM and Zoho CRM are key players in the customer relationship management category, each offering unique strengths and challenges. Oracle CRM seems to have the upper hand in terms of feature depth and industry-specific solutions, while Zoho CRM shines in affordability and ease of use.
Features: Oracle CRM offers integration with ERP, strong configurability across various business modules, and robust data management, making it versatile for large verticals. Zoho CRM stands out with ease of use, competitive pricing, and a strong app ecosystem, supporting smaller businesses with lead management and analytics.
Room for Improvement: Oracle CRM users suggest enhancements in user experience, mobile functionality, and performance, highlighting its technical complexity. Zoho CRM could improve in automation features, social media integration, and campaign management for larger organizational needs.
Ease of Deployment and Customer Service: Oracle CRM's deployment across various environments indicates flexibility but also complexity. Zoho CRM's public cloud hosting simplifies deployment. Users find Oracle support slow and complex, while Zoho's support is more responsive, though not exceptional.
Pricing and ROI: Oracle CRM is seen as expensive, aligning with large enterprise needs and potentially offering high ROI. Zoho CRM is praised for affordability, providing competitive pricing and offering a valuable entry point for small to medium enterprises with straightforward subscription plans.
Sometimes, they don't understand what my actual needs are.
The 1.5 deduction from 10 is due to cultural communication differences based on where we're getting the support, as sometimes it takes a couple of times to communicate clearly enough for them to understand the issue.
There are multiple blogs and articles available online for self-help.
The system is easy to understand, implement coding, and conduct training.
Zoho CRM is quite scalable; I have worked with clients who started with ten companies and have scaled up to managing 500 employees effectively within Zoho CRM.
The platform's global data centers across regions such as the US, EU, and India ensure data security and privacy through ISO certification and strong role-based security, which is essential for handling sensitive customer data.
We haven't really had any technical challenges with Oracle CRM.
Zoho CRM guarantees 99% uptime, with downtime incidents being very rare.
I find Zoho CRM to be 100% stable and reliable as far as I know.
It is usually compliant with data regulation laws and is HIPAA compliant.
It's already integrated into our environment, so moving to something else will require a massive investment and change in strategy that we as an organization are not prepared to embark on just yet.
The AI feature needs improvement.
The platform does not save code versions similar to GitHub, where you can compare new versions with previous ones.
Some organizations may prefer not to have their data on the internet since Zoho CRM runs as a cloud service.
The main improvement needed for Zoho CRM is introducing SQL code for reports, similar to what's in Zoho Analytics.
Zoho CRM and all of Zoho's software are quite affordable because they are specifically designed for small and medium businesses.
In terms of my experience with the price and licensing cost, as with setup cost for Zoho CRM, it might not be quite affordable because there are cheaper solutions available.
Currently it's meeting all our needs, hence the migration about six months ago that we moved from on-premise to OCI, to the cloud-based platform to add additional capacity and analytics.
The solution serves end-to-end customer relationship management which includes sales cloud, e-commerce cloud, and marketing cloud.
The most valuable aspect of CRMs, including Zoho CRM, Salesforce, and Microsoft Dynamics, is automation capabilities.
The most valuable feature I have found in Zoho CRM is custom functions. You can achieve anything with it. From integrations with other applications, it is instant.
You can customize everything—what you sell, be it products, services, or projects.
| Product | Market Share (%) |
|---|---|
| Zoho CRM | 1.8% |
| Oracle CRM | 1.4% |
| Other | 96.8% |
| Company Size | Count |
|---|---|
| Small Business | 16 |
| Midsize Enterprise | 2 |
| Large Enterprise | 22 |
| Company Size | Count |
|---|---|
| Small Business | 44 |
| Midsize Enterprise | 6 |
| Large Enterprise | 10 |
On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.
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