Oracle CRM vs Zoho CRM comparison

Oracle and Zoho are both solutions in the CRM category. Oracle is ranked #9 with an average rating of 7.4, while Zoho is ranked #5 with an average rating of 8.3. Oracle holds a 3.3% mindshare in CRM, compared to Zoho’s 3.0% mindshare. Additionally, 89% of Oracle users are willing to recommend the solution, compared to 88% of Zoho users who would recommend it.

Oracle CRM

Read 38 Oracle CRM reviews

1,447 Views
1,118 Comparison Views

89% willing to recommend

Zoho CRM

Read 52 Zoho CRM reviews

2,597 Views
1,190 Comparison Views

88% willing to recommend

Oracle CRM

Zoho CRM

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Executive SummaryUpdated on Jan 12, 2025

Oracle CRM and Zoho CRM compete in the customer relationship management category. Oracle has the upper hand in offering robust integration and customization for large enterprises while Zoho stands out in affordability and ease of use for smaller businesses.

Features: Oracle CRM offers modular cloud solutions with strong real-time and batch integration, tailored industry solutions, and extensive functionalities across sales, service, and marketing. It integrates seamlessly with Oracle E-Business ERP, facilitating smooth back-end processes. Zoho CRM is known for its ease of use, affordability, and extensive customization, with excellent capabilities in lead and deal tracking alongside seamless integration within the Zoho ecosystem.

Room for Improvement: Oracle CRM needs to improve its user experience, interface flexibility, and mobile functionality. Users seek better integration with non-Oracle applications and enhanced AI features. Zoho CRM should enhance social network integration, streamline its data cleanup processes, and improve email and campaign functionalities, with calls for better scalability to accommodate larger enterprises.

Ease of Deployment and Customer Service: Oracle CRM provides flexible deployment options, supporting on-premises, hybrid, and public cloud setups suitable for various enterprise needs. Zoho CRM is deployed primarily on a public cloud platform, ensuring straightforward deployment for cloud-centric businesses. Oracle's customer service responsiveness varies with client tier, while Zoho offers generally good support, though it can improve response times.

Pricing and ROI: Oracle CRM is generally higher-priced, appealing to large enterprises needing high scalability and integration, with ROI justified by its comprehensive benefits despite potential deterrence for smaller businesses. Zoho CRM is competitively priced, offering affordable solutions without sacrificing essential CRM functionalities, often providing a favorable ROI for small to medium enterprises through lower costs and flexible pricing models.

To learn more, read our detailed Oracle CRM vs. Zoho CRM Report (Updated: March 2025).

Buyer's Guide

Oracle CRM vs. Zoho CRM

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle CRM

Ranking in CRM

9th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Marketing Automation (5th)

Zoho CRM

Ranking in CRM

5th

Average Rating

8.0

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Opportunity Management (3rd), Sales Force Automation (3rd)

Mindshare comparison

As of April 2025, in the CRM category, the mindshare of Oracle CRM is 3.3%, down from 4.1% compared to the previous year. The mindshare of Zoho CRM is 3.0%, down from 4.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Omair Bokhari

Head of IT Operations at Fatima Group

Helps business track their customers, sales leads, and opportunities

An area for improvement is the vendors' inability to understand the customers' requirements and communicate them to Oracle. When we started to implement the tool, and during the very initial phases of the product, when Oracle launched it, our company opted for it. We faced a few challenges related to the product speed associated with some functionalities that were not available when the tool was just launched, but later on, it became available, and right now, we are actually using it. The tool is fulfilling our requirements. There were no major hiccups or challenges due to the tool. The solution's mobile app needs to be enriched with more functionalities in the future.

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AmerKhan

Senior Director - Head of Solution Engineering at Osol tech (Private) Limited

Diverse integrations assist in seamlessly aligning marketing efforts with sales tracking

Zoho CRM is flexible due to its integrations, like with Zoho Campaign, helping integrate marketing efforts with CRM processes. It offers a no-cost entry with the ability for three users to use it at no charge, which is beneficial for startups to explore the platform without financial strain. This enables me to start using the platform, handle opportunities, and get a feel before committing financially.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Oracle Connect as a feature within CRM is valuable for establishing and maintaining customer relationships, enabling users to see customer details and interact graphically with relationships."

"Case management, incident management, and request management features are valuable."

"Oracle CRM is a stable solution."

"Technical support is very fast. It's customer friendly."

"I find the reporting features impactful."

"The solution is scalable."

"Oracle CRM's best feature is its ability to customize as per specific organization's requirements."

"The reporting features are valuable."

More Oracle CRM pros

"The best thing about Zoho CRM is that it is integrated with other Zoho applications."

"What I like most about Zoho CRM is its configurability. We can adapt it to our needs in terms of the sales process. It has automation capabilities, but we mostly use it as a static system, except for sending emails and information about updated products."

"The most valuable features include the dashboards, deal tracking, email tracking, notes, managing notes and the ability to manage databases in one place."

"The platform has a valuable lead qualification feature."

"There's no installation required."

"I am impressed with the product's information on customers."

"Zoho CRM provides excellent value for money."

"Highly configurable, enabling graphically built workflows, and the writing of customized scripts if required."

More Zoho CRM pros

Cons

"Oracle CRM should have more integration with different platforms."

"It’s complex to customize the tool."

"The product's UI lags, and with all the new technologies, it is not quick enough to adopt them."

"Our infrastructure is set up for an on-premises deployment of this solution and I am concerned that the online deployment that we are moving to will not perform as well as our current on-premises storage systems. It could cause some problems, such as latency delays."

"The one thing that I hate about it is when you pay for services for a certain amount of time, the service ends just before it should be over. For example, I may pay for a month of service, but it will tell me the service is over before the month ends."

"The initial setup is complex, it could be improved to be more simplified."

"The product is not intuitive."

"The user interface could be better. It's currently running on an older Java UI format, which could be upgraded to Fiori."

More Oracle CRM cons

"The reporting for developers should be improved."

"There are at least two big pieces. One is just the ability to reorganize the data and clean it up to eliminate duplicates and things like that. It is very manual at the moment. It only gives us certain fields that we can check on. Because of our particular database, it creates a problem. We deal with hospitals, and there are 50 hospitals. It is tough to figure out which one is which. Is it this one or the other one? So, trying to clean things up is very difficult. I'd like to have more ability to share data fields. The data is structured into different buckets, and I frequently have to create the same field in two different buckets. It would be nice if I could just do a view-only field in another bucket. In my contact bucket, I would like to be able to have just a view-only of the account information so that I don't need to enter it again, which is what I have to do currently."

"Pricing for Zoho CRM could be improved because it is expensive. My company also needs some analytics, so it would be good if Zoho CRM had built-in analytics."

"There should be easy access to feature recommendations in the solution"

"The login process could be improved as some users find it unfriendly. The documentation could also be more user-friendly and better organized."

"The process of creating reports is not very user-friendly - it takes time, and it's confusing."

"In Creator, you can do calculations and change another field immediately after you enter any value. If you add the quantity or price in any field, you can immediately change the total in Creator. The same functionality is not directly available in CRM because it is prebuilt."

"This solution needs a more user-friendly interface."

More Zoho CRM cons

Pricing and Cost Advice

"The tool's pricing involves a monthly subscription fee based on the number of users. I believe it's around $20 per user initially, and then an additional five dollars per user if more users are added."

"It is not cheap. It is more suitable for big companies."

"On a scale of one to ten, where one is cheap, and ten is expensive, I rate the pricing a twelve. Oracle CRM is on the expensive side."

"In my region, the tool is expensive. There are no additional costs in addition to the standard licensing fees of the tool."

"Every year, we have new users, and we get new licenses. It depends on various things such as the number of users and expansion of our business lines."

"The pricing for licensing is pretty expensive. If you need one particular feature it becomes expensive to have to continue paying for it."

"The solution is expensive."

"There is a license required to use this solution. The price is reasonable for a CRM."

More Oracle CRM pricing and cost advice

"It is around $1000 a month."

"There is a license required for this solution."

"This solution is less expensive than Salesforce."

"Zoho CRM is an expensive tool."

"The solution has standard pricing plans."

"The tool started out quite cheap. It's had some changes with small and medium business subscriptions, but it's still worth the price. I'd say it's priced a bit below the medium range."

"We pay for an annual license to use this solution."

"The licensing is the subscription, where we pay $50 per month per user."

More Zoho CRM pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

13%

University

12%

Government

11%

Educational Organization

81%

Computer Software Company

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Oracle CRM?

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...

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What is your experience regarding pricing and costs for Oracle CRM?

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.

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What needs improvement with Oracle CRM?

Oracle CRM should improve in terms of AI capabilities and user interface design. Compared to Salesforce, it lacks advanced features in these areas and is not as user-friendly.

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What do you like most about Zoho CRM?

Zoho CRM integrates easily with customer service workflows.

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What is your experience regarding pricing and costs for Zoho CRM?

Currently, I am using Zoho CRM at no charge, sticking with the free tier. I have not had to pay for licenses or setup costs.

See all answers

What needs improvement with Zoho CRM?

Zoho CRM could benefit from predictive analysis based on historical trends to forecast future performance over the next two to three years, particularly from a sales pipeline perspective. This feat...

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Comparisons

Siebel CRM vs Oracle CRM

Compared 35% of the time

SAP CRM vs Oracle CRM

Compared 33% of the time

Salesforce Sales Cloud vs Oracle CRM

Compared 13% of the time

Microsoft Dynamics CRM vs Oracle CRM

Compared 11% of the time

Oracle Eloqua vs Oracle CRM

Compared 4% of the time

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SAP CRM vs Zoho CRM

Compared 56% of the time

Odoo vs Zoho CRM

Compared 9% of the time

Bitrix24 vs Zoho CRM

Compared 8% of the time

LeadSquared vs Zoho CRM

Compared 6% of the time

Salesforce Sales Cloud vs Zoho CRM

Compared 5% of the time

More Zoho CRM Competitors

Product Reports

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Oracle CRM

March 2025

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Buyer's Guide

Zoho CRM

March 2025

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Also Known As

Market2Lead

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Overview

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Oracle

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

Zoho

Sample Customers

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult

Buyer's Guide

Oracle CRM vs. Zoho CRM

March 2025

Free Report: Oracle CRM vs. Zoho CRM

Find out what your peers are saying about Oracle CRM vs. Zoho CRM and other solutions. Updated: March 2025.

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