Oracle CRM vs Zoho CRM comparison

Oracle and Zoho are both solutions in the CRM category. Oracle is ranked #9 with an average rating of 7.4, while Zoho is ranked #5 with an average rating of 8.3. Oracle holds a 3.1% mindshare in CRM, compared to Zoho’s 3.0% mindshare. Additionally, 89% of Oracle users are willing to recommend the solution, compared to 88% of Zoho users who would recommend it.

Oracle CRM

Read 38 Oracle CRM reviews

1,491 Views
1,158 Comparison Views

89% willing to recommend

Zoho CRM

Read 51 Zoho CRM reviews

2,871 Views
1,231 Comparison Views

88% willing to recommend

Oracle CRM

Zoho CRM

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Executive SummaryUpdated on Jan 12, 2025

Oracle CRM and Zoho CRM compete in the customer relationship management category. Oracle has the upper hand in offering robust integration and customization for large enterprises while Zoho stands out in affordability and ease of use for smaller businesses.

Features: Oracle CRM offers modular cloud solutions with strong real-time and batch integration, tailored industry solutions, and extensive functionalities across sales, service, and marketing. It integrates seamlessly with Oracle E-Business ERP, facilitating smooth back-end processes. Zoho CRM is known for its ease of use, affordability, and extensive customization, with excellent capabilities in lead and deal tracking alongside seamless integration within the Zoho ecosystem.

Room for Improvement: Oracle CRM needs to improve its user experience, interface flexibility, and mobile functionality. Users seek better integration with non-Oracle applications and enhanced AI features. Zoho CRM should enhance social network integration, streamline its data cleanup processes, and improve email and campaign functionalities, with calls for better scalability to accommodate larger enterprises.

Ease of Deployment and Customer Service: Oracle CRM provides flexible deployment options, supporting on-premises, hybrid, and public cloud setups suitable for various enterprise needs. Zoho CRM is deployed primarily on a public cloud platform, ensuring straightforward deployment for cloud-centric businesses. Oracle's customer service responsiveness varies with client tier, while Zoho offers generally good support, though it can improve response times.

Pricing and ROI: Oracle CRM is generally higher-priced, appealing to large enterprises needing high scalability and integration, with ROI justified by its comprehensive benefits despite potential deterrence for smaller businesses. Zoho CRM is competitively priced, offering affordable solutions without sacrificing essential CRM functionalities, often providing a favorable ROI for small to medium enterprises through lower costs and flexible pricing models.

To learn more, read our detailed Oracle CRM vs. Zoho CRM Report (Updated: January 2025).

Buyer's Guide

Oracle CRM vs. Zoho CRM

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle CRM

Ranking in CRM

9th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Marketing Automation (5th)

Zoho CRM

Ranking in CRM

5th

Average Rating

8.0

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Opportunity Management (3rd), Sales Force Automation (3rd)

Mindshare comparison

As of February 2025, in the CRM category, the mindshare of Oracle CRM is 3.1%, down from 4.5% compared to the previous year. The mindshare of Zoho CRM is 3.0%, down from 4.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Omair Bokhari

Head of IT Operations at Fatima Group

Helps business track their customers, sales leads, and opportunities

An area for improvement is the vendors' inability to understand the customers' requirements and communicate them to Oracle. When we started to implement the tool, and during the very initial phases of the product, when Oracle launched it, our company opted for it. We faced a few challenges related to the product speed associated with some functionalities that were not available when the tool was just launched, but later on, it became available, and right now, we are actually using it. The tool is fulfilling our requirements. There were no major hiccups or challenges due to the tool. The solution's mobile app needs to be enriched with more functionalities in the future.

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AmerKhan

Senior Director - Head of Solution Engineering at Osol tech (Private) Limited

Diverse integrations assist in seamlessly aligning marketing efforts with sales tracking

Zoho CRM is flexible due to its integrations, like with Zoho Campaign, helping integrate marketing efforts with CRM processes. It offers a no-cost entry with the ability for three users to use it at no charge, which is beneficial for startups to explore the platform without financial strain. This enables me to start using the platform, handle opportunities, and get a feel before committing financially.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Oracle CRM is a versatile solution with many features and functionalities that makes it a suitable solution for many different business use cases."

"The forecasting reporting section was the most useful."

"Oracle Connect as a feature within CRM is valuable for establishing and maintaining customer relationships, enabling users to see customer details and interact graphically with relationships."

"It helps our company interact with our customers, track leads and opportunities, determine how many opportunities are transferred into actual sales, and other such areas."

"Oracle CRM is very, very stable, one of the most stable products I've used in my career, and doesn't require much maintenance."

"It is difficult to highlight the most valuable features because the system as a whole works very well for our loyal program. It is a very good system and I believe that they are the oldest loyalty system on the market. The service is very good, with many customizable options, and has a strong database to help us build our rules and point systems for the loyal program."

"We are most comfortable with the user interface that Oracle CRM has, it is very good."

"The most valuable features of the solution I like are its stability and customization."

More Oracle CRM pros

"Its initial setup process for the cloud-based version is straightforward."

"Zoho CRM integrates easily with customer service workflows."

"Highly configurable, enabling graphically built workflows, and the writing of customized scripts if required."

"One of the most important features is that it's a cloud base and, it's also quite cheaper when compared to other solutions. Zoho CRM is customizable as per your requirement and, the Zoho team is able to help you to customize the CRM based on your requirements, and you can integrate to any third-party solution."

"The best thing about Zoho CRM is that it is integrated with other Zoho applications."

"The initial setup is pretty fast."

"The dashboards and visualizations help us see how different markets perform. I find the dashboard feature most valuable because it's easy to visualize data. I've been trying to use the built-in quotations feature, which could reduce turnaround time. We're not using many automation features for record management and opportunity tracking. I'm trying to integrate Zoho CRM with Zoho Flow for quotation submission workflow."

"There's no installation required."

More Zoho CRM pros

Cons

"Improvements could be made in automating certain tasks, such as automatically notifying me via email when a customer has signed off on a proposal. Some of these features require payment, but including them in the basic package for smaller companies would be beneficial."

"Oracle CRM should improve in terms of AI capabilities and user interface design."

"Oracle CRM should have more integration with different platforms."

"Our infrastructure is set up for an on-premises deployment of this solution and I am concerned that the online deployment that we are moving to will not perform as well as our current on-premises storage systems. It could cause some problems, such as latency delays."

"The initial setup is complex, it could be improved to be more simplified."

"The one thing that I hate about it is when you pay for services for a certain amount of time, the service ends just before it should be over. For example, I may pay for a month of service, but it will tell me the service is over before the month ends."

"The user interface and performance could be better."

"With Oracle CRM, people report some usual downtime and frequent outages."

More Oracle CRM cons

"The support response time for this solution could be improved."

"The product's scalability and stability need improvement."

"There should be easy access to feature recommendations in the solution"

"Custom development is often necessary to make such extensive changes, and it does come with associated costs."

"Adding a new contract to the solution is quite complicated."

"The MCR capabilities have some limitations."

"They should provide an option to customize modules."

"Sometimes, there are technical glitches. When we add product details, the information disappears. It can be improved from this aspect. Some of the bugs also need to be resolved."

More Zoho CRM cons

Pricing and Cost Advice

"The product’s pricing is very high."

"Compared to alternative solutions Oracle CRM is expensive."

"We were able to get a ten-year contract for a very good discount with our three platforms together with Oracle."

"It is not cheap. It is more suitable for big companies."

"The costing for this solution is very high. It targets top tier companies. This solution can be split up into multiple modules to cater to the low tier customers."

"Every year, we have new users, and we get new licenses. It depends on various things such as the number of users and expansion of our business lines."

"The tool's pricing involves a monthly subscription fee based on the number of users. I believe it's around $20 per user initially, and then an additional five dollars per user if more users are added."

"The licensing is on a yearly basis."

More Oracle CRM pricing and cost advice

"The solution is cost-effective."

"We pay for an annual license to use this solution."

"If you compare the pricing with SAP, it is well priced and you are able to pay as you go."

"On a scale of one to ten, where one is a high price and ten is a low price, I rate the pricing a five. However, the pricing is fine because we chose the enterprise plan as a private limited company."

"The basic plan has changed from $15 to $25 or $30."

"Compared to other CRMs, it is very cheap."

"The solution has standard pricing plans."

"We consider it a good value and found it to be cost-effective."

More Zoho CRM pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

14%

University

11%

Financial Services Firm

11%

Government

10%

Educational Organization

83%

Computer Software Company

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Oracle CRM?

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...

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What is your experience regarding pricing and costs for Oracle CRM?

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.

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What needs improvement with Oracle CRM?

Oracle CRM should improve in terms of AI capabilities and user interface design. Compared to Salesforce, it lacks advanced features in these areas and is not as user-friendly.

See all answers

What do you like most about Zoho CRM?

Zoho CRM integrates easily with customer service workflows.

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What is your experience regarding pricing and costs for Zoho CRM?

Currently, I am using Zoho CRM at no charge, sticking with the free tier. I have not had to pay for licenses or setup costs.

See all answers

What needs improvement with Zoho CRM?

Zoho CRM could benefit from predictive analysis based on historical trends to forecast future performance over the next two to three years, particularly from a sales pipeline perspective. This feat...

See all answers

Comparisons

Siebel CRM vs Oracle CRM

Compared 37% of the time

SAP CRM vs Oracle CRM

Compared 35% of the time

Salesforce Sales Cloud vs Oracle CRM

Compared 11% of the time

Microsoft Dynamics CRM vs Oracle CRM

Compared 10% of the time

Oracle Eloqua vs Oracle CRM

Compared 4% of the time

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SAP CRM vs Zoho CRM

Compared 50% of the time

Bitrix24 vs Zoho CRM

Compared 10% of the time

monday.com vs Zoho CRM

Compared 9% of the time

Odoo vs Zoho CRM

Compared 8% of the time

Salesforce Sales Cloud vs Zoho CRM

Compared 5% of the time

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Product Reports

Buyer's Guide

Oracle CRM

February 2025

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Buyer's Guide

Zoho CRM

January 2025

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Also Known As

Market2Lead

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Overview

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Oracle

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

Zoho

Sample Customers

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult

Buyer's Guide

Oracle CRM vs. Zoho CRM

January 2025

Free Report: Oracle CRM vs. Zoho CRM

Find out what your peers are saying about Oracle CRM vs. Zoho CRM and other solutions. Updated: January 2025.

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