Oracle CRM vs Zoho CRM comparison

Oracle and Zoho are both solutions in the CRM category. Oracle is ranked #9 with an average rating of 7.4, while Zoho is ranked #5 with an average rating of 8.3. Oracle holds a 3.2% mindshare in CRM, compared to Zoho’s 3.1% mindshare. Additionally, 89% of Oracle users are willing to recommend the solution, compared to 88% of Zoho users who would recommend it.

Oracle CRM

Read 38 Oracle CRM reviews

1,471 Views
1,135 Comparison Views

89% willing to recommend

Zoho CRM

Read 52 Zoho CRM reviews

2,821 Views
1,215 Comparison Views

88% willing to recommend

Oracle CRM

Zoho CRM

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Executive SummaryUpdated on Jan 12, 2025

Oracle CRM and Zoho CRM compete in the customer relationship management category. Oracle has the upper hand in offering robust integration and customization for large enterprises while Zoho stands out in affordability and ease of use for smaller businesses.

Features: Oracle CRM offers modular cloud solutions with strong real-time and batch integration, tailored industry solutions, and extensive functionalities across sales, service, and marketing. It integrates seamlessly with Oracle E-Business ERP, facilitating smooth back-end processes. Zoho CRM is known for its ease of use, affordability, and extensive customization, with excellent capabilities in lead and deal tracking alongside seamless integration within the Zoho ecosystem.

Room for Improvement: Oracle CRM needs to improve its user experience, interface flexibility, and mobile functionality. Users seek better integration with non-Oracle applications and enhanced AI features. Zoho CRM should enhance social network integration, streamline its data cleanup processes, and improve email and campaign functionalities, with calls for better scalability to accommodate larger enterprises.

Ease of Deployment and Customer Service: Oracle CRM provides flexible deployment options, supporting on-premises, hybrid, and public cloud setups suitable for various enterprise needs. Zoho CRM is deployed primarily on a public cloud platform, ensuring straightforward deployment for cloud-centric businesses. Oracle's customer service responsiveness varies with client tier, while Zoho offers generally good support, though it can improve response times.

Pricing and ROI: Oracle CRM is generally higher-priced, appealing to large enterprises needing high scalability and integration, with ROI justified by its comprehensive benefits despite potential deterrence for smaller businesses. Zoho CRM is competitively priced, offering affordable solutions without sacrificing essential CRM functionalities, often providing a favorable ROI for small to medium enterprises through lower costs and flexible pricing models.

To learn more, read our detailed Oracle CRM vs. Zoho CRM Report (Updated: March 2025).

Buyer's Guide

Oracle CRM vs. Zoho CRM

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle CRM

Ranking in CRM

9th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Marketing Automation (5th)

Zoho CRM

Ranking in CRM

5th

Average Rating

8.0

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Opportunity Management (3rd), Sales Force Automation (3rd)

Mindshare comparison

As of March 2025, in the CRM category, the mindshare of Oracle CRM is 3.2%, down from 4.3% compared to the previous year. The mindshare of Zoho CRM is 3.1%, down from 4.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Omair Bokhari

Head of IT Operations at Fatima Group

Helps business track their customers, sales leads, and opportunities

An area for improvement is the vendors' inability to understand the customers' requirements and communicate them to Oracle. When we started to implement the tool, and during the very initial phases of the product, when Oracle launched it, our company opted for it. We faced a few challenges related to the product speed associated with some functionalities that were not available when the tool was just launched, but later on, it became available, and right now, we are actually using it. The tool is fulfilling our requirements. There were no major hiccups or challenges due to the tool. The solution's mobile app needs to be enriched with more functionalities in the future.

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AmerKhan

Senior Director - Head of Solution Engineering at Osol tech (Private) Limited

Diverse integrations assist in seamlessly aligning marketing efforts with sales tracking

Zoho CRM is flexible due to its integrations, like with Zoho Campaign, helping integrate marketing efforts with CRM processes. It offers a no-cost entry with the ability for three users to use it at no charge, which is beneficial for startups to explore the platform without financial strain. This enables me to start using the platform, handle opportunities, and get a feel before committing financially.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The forecasting reporting section was the most useful."

"Oracle CRM accommodates client needs, potentially reducing licensing costs with a pay-as-you-go approach. It also allows for the standardization of processes and reporting, which is important for our organization. Additionally, integration through APIs improves connectivity."

"It has a wide variety of use cases."

"Case management, incident management, and request management features are valuable."

"It's very easy to find any customer-related data."

"I find the reporting features impactful."

"The most valuable features of the solution are that it is user-friendly and the fact that the database handling is much better, like any other Oracle solution."

"It is difficult to highlight the most valuable features because the system as a whole works very well for our loyal program. It is a very good system and I believe that they are the oldest loyalty system on the market. The service is very good, with many customizable options, and has a strong database to help us build our rules and point systems for the loyal program."

More Oracle CRM pros

"Its initial setup process for the cloud-based version is straightforward."

"I like that it is easy to get data in and out of it. We can export and import CSV files. I also like that the database is hierarchical, which allows me to be able to look at a parent and multiple children."

"The whole forecasting and pipeline management is very good."

"Highly configurable, enabling graphically built workflows, and the writing of customized scripts if required."

"CRM software that's simple to use, with good technical support, scalability, and stability."

"The camera feature is valuable because it provides a look and feel."

"Zoho CRM integrates easily with customer service workflows."

"The most valuable feature of Zoho CRM is emailing. You can send emails to customers directly from Zoho CRM. The marketing team in my company uses this feature, and it's effective."

More Zoho CRM pros

Cons

"It’s complex to customize the tool."

"The performance could be better."

"Though Oracle CRM's support has a good reaction time, it needs to be better."

"Customization is an area in the solution that takes too much time. So, it needs to be improved."

"Improvements could be made in automating certain tasks, such as automatically notifying me via email when a customer has signed off on a proposal. Some of these features require payment, but including them in the basic package for smaller companies would be beneficial."

"The licensing is expensive."

"I'd like to see more feature enhancements."

"With Oracle CRM, people report some usual downtime and frequent outages."

More Oracle CRM cons

"The mobile application is a little complicated and could be simplified."

"Certain functions have occasional performance issues."

"They should provide an option to customize modules."

"The support is not quite good."

"There are two things I would like to see from Zoho CRM. The first would be to include a calling feature that is connected to our call center. Second, I would like financial targeting and how to measure targeting for the sales agent to be connected better with bookings."

"The reporting for developers should be improved."

"The customization options for roles in Zoho CRM are currently limited."

"The analytics and AI suggestion features need improvement."

More Zoho CRM cons

Pricing and Cost Advice

"There is a license required to use this solution. The price is reasonable for a CRM."

"We were able to get a ten-year contract for a very good discount with our three platforms together with Oracle."

"Oracle is very expensive, but you have to pay to get this kind of scalability and database flexibility."

"The costing for this solution is very high. It targets top tier companies. This solution can be split up into multiple modules to cater to the low tier customers."

"Every year, we have new users, and we get new licenses. It depends on various things such as the number of users and expansion of our business lines."

"The licensing is on a yearly basis."

"On a scale of one to ten, where one is cheap, and ten is expensive, I rate the pricing a twelve. Oracle CRM is on the expensive side."

"The solution is expensive."

More Oracle CRM pricing and cost advice

"The product costs $35 per user per year."

"Its price is lower than the other software."

"There is a license required for this solution."

"We have an annual license fee that costs $12,000."

"It is around $1000 a month."

"Professional plans cost $35 per user in the USA and EUR 35 in Europe."

"The basic plan has changed from $15 to $25 or $30."

"On a scale of one to ten, where one is a high price and ten is a low price, I rate the pricing a five. However, the pricing is fine because we chose the enterprise plan as a private limited company."

More Zoho CRM pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

12%

University

12%

Government

11%

Educational Organization

81%

Computer Software Company

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Oracle CRM?

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...

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What is your experience regarding pricing and costs for Oracle CRM?

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.

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What needs improvement with Oracle CRM?

Oracle CRM should improve in terms of AI capabilities and user interface design. Compared to Salesforce, it lacks advanced features in these areas and is not as user-friendly.

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What do you like most about Zoho CRM?

Zoho CRM integrates easily with customer service workflows.

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What is your experience regarding pricing and costs for Zoho CRM?

Currently, I am using Zoho CRM at no charge, sticking with the free tier. I have not had to pay for licenses or setup costs.

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What needs improvement with Zoho CRM?

Zoho CRM could benefit from predictive analysis based on historical trends to forecast future performance over the next two to three years, particularly from a sales pipeline perspective. This feat...

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Comparisons

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Compared 35% of the time

SAP CRM vs Oracle CRM

Compared 34% of the time

Salesforce Sales Cloud vs Oracle CRM

Compared 12% of the time

Microsoft Dynamics CRM vs Oracle CRM

Compared 10% of the time

Oracle Eloqua vs Oracle CRM

Compared 4% of the time

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SAP CRM vs Zoho CRM

Compared 55% of the time

Bitrix24 vs Zoho CRM

Compared 10% of the time

Odoo vs Zoho CRM

Compared 9% of the time

monday.com vs Zoho CRM

Compared 6% of the time

LeadSquared vs Zoho CRM

Compared 5% of the time

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Product Reports

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Oracle CRM

March 2025

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Buyer's Guide

Zoho CRM

March 2025

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Also Known As

Market2Lead

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Overview

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Oracle

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

Zoho

Sample Customers

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult

Buyer's Guide

Oracle CRM vs. Zoho CRM

March 2025

Free Report: Oracle CRM vs. Zoho CRM

Find out what your peers are saying about Oracle CRM vs. Zoho CRM and other solutions. Updated: March 2025.

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