Oracle CRM vs Zoho CRM comparison

Oracle and Zoho are both solutions in the CRM category. Oracle is ranked #9 with an average rating of 7.4, while Zoho is ranked #5 with an average rating of 8.3. Oracle holds a 3.3% mindshare in CRM, compared to Zoho’s 3.0% mindshare. Additionally, 89% of Oracle users are willing to recommend the solution, compared to 88% of Zoho users who would recommend it.

Oracle CRM

Read 38 Oracle CRM reviews

1,447 Views
1,118 Comparison Views

89% willing to recommend

Zoho CRM

Read 52 Zoho CRM reviews

2,597 Views
1,190 Comparison Views

88% willing to recommend

Oracle CRM

Zoho CRM

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Apr 20, 2025

Oracle CRM and Zoho CRM compete in the customer relationship management software category. Zoho CRM appears to have the upper hand for small to medium-sized businesses due to its ease of use and affordable pricing, while Oracle CRM caters more to larger enterprises with its extensive features and customization capabilities.

Features: Oracle CRM provides a comprehensive suite including On Demand Web Services, modular CX Cloud options, and extensive customization capabilities. Its industry solutions cater to sectors like banking and healthcare. Zoho CRM is praised for its ease of use, robust reporting features, and integration with third-party applications. Additionally, it offers customizable options suited for small to medium businesses.

Room for Improvement: Oracle CRM requires enhancements in user-friendliness and third-party integration. It also faces performance and interface issues. Zoho CRM could improve its automation features and interface usability. Furthermore, complete social media integration and enhanced API features are areas needing attention.

Ease of Deployment and Customer Service: Oracle CRM's deployment is complex, often involving on-premises or hybrid setups, leading to longer implementation times. Its customer service is robust, though response times on critical issues can be slow. Zoho CRM, being cloud-based, simplifies deployment and management with responsive customer support, though concerns about scalability for larger enterprises exist.

Pricing and ROI: Oracle CRM is a premium product with higher costs, suitable for larger enterprises needing extensive features. Its ROI aligns with long-term strategic use but requires significant upfront investment. Zoho CRM offers cost-effective options with flexible subscription models, particularly for smaller to medium-sized businesses, providing good value and broad functionality at an affordable price.

To learn more, read our detailed Oracle CRM vs. Zoho CRM Report (Updated: April 2025).

Buyer's Guide

Oracle CRM vs. Zoho CRM

April 2025

Download the complete report

Helped 849,190 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle CRM

Ranking in CRM

9th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Marketing Automation (5th)

Zoho CRM

Ranking in CRM

5th

Average Rating

8.0

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Opportunity Management (3rd), Sales Force Automation (3rd)

Mindshare comparison

As of April 2025, in the CRM category, the mindshare of Oracle CRM is 3.3%, down from 4.1% compared to the previous year. The mindshare of Zoho CRM is 3.0%, down from 4.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Omair Bokhari

Head of IT Operations at Fatima Group

Helps business track their customers, sales leads, and opportunities

An area for improvement is the vendors' inability to understand the customers' requirements and communicate them to Oracle. When we started to implement the tool, and during the very initial phases of the product, when Oracle launched it, our company opted for it. We faced a few challenges related to the product speed associated with some functionalities that were not available when the tool was just launched, but later on, it became available, and right now, we are actually using it. The tool is fulfilling our requirements. There were no major hiccups or challenges due to the tool. The solution's mobile app needs to be enriched with more functionalities in the future.

Read full review

AmerKhan

Senior Director - Head of Solution Engineering at Osol tech (Private) Limited

Diverse integrations assist in seamlessly aligning marketing efforts with sales tracking

Zoho CRM is flexible due to its integrations, like with Zoho Campaign, helping integrate marketing efforts with CRM processes. It offers a no-cost entry with the ability for three users to use it at no charge, which is beneficial for startups to explore the platform without financial strain. This enables me to start using the platform, handle opportunities, and get a feel before committing financially.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Everything related to insights and dashboards is valuable. It is great for tracking all the effort and generating reports."

"The most valuable feature of Oracle CRM is the organization it provides."

"Technical support is very fast. It's customer friendly."

"Oracle CRM accommodates client needs, potentially reducing licensing costs with a pay-as-you-go approach. It also allows for the standardization of processes and reporting, which is important for our organization. Additionally, integration through APIs improves connectivity."

"It's very easy to find any customer-related data."

"Oracle CRM is a stable solution."

"The product is straightforward to set up. There's no difficulty."

"Oracle CRM's best feature is its ability to customize as per specific organization's requirements."

More Oracle CRM pros

"It also provides robust reporting capabilities to analyze and report on these key aspects of customer relationship management."

"The best thing about Zoho CRM is that it is integrated with other Zoho applications."

"Zoho CRM is flexible due to its integrations, like with Zoho Campaign, helping integrate marketing efforts with CRM processes."

"We use the solution for different projects. We use it to patch lead details from clients' sources."

"The camera feature is valuable because it provides a look and feel."

"The dashboards and visualizations help us see how different markets perform. I find the dashboard feature most valuable because it's easy to visualize data. I've been trying to use the built-in quotations feature, which could reduce turnaround time. We're not using many automation features for record management and opportunity tracking. I'm trying to integrate Zoho CRM with Zoho Flow for quotation submission workflow."

"I think the whole pipeline tracking is most useful for us."

"The most valuable features are the lead, opportunity and task management as well as dashboard creation, reporting, contact management and campaigns."

More Zoho CRM pros

Cons

"Getting technical support from Oracle involved going through commercial layers, which could sometimes cause delays. The attention received depended on the client's status and spending with Oracle. Clients with significant spending received global attention and a corporate account manager, while those with lower spending had to work with a local account manager, which wasn't always beneficial. This process could lead to delays in getting technical issues resolved. I am not satisfied with its support."

"Improvements could be made in automating certain tasks, such as automatically notifying me via email when a customer has signed off on a proposal. Some of these features require payment, but including them in the basic package for smaller companies would be beneficial."

"Their support could be faster. Like any other solution provider, in some cases, it takes time to get their response, and sometimes, they do not fix the issue in the first round. Therefore, we have to go through another round."

"Though Oracle CRM's support has a good reaction time, it needs to be better."

"The data visualization should be better in Oracle CRM."

"I think Oracle CRM could improve its user interface and user experience to make it more engaging. Currently, it has a more traditional enterprise look, but I believe it could benefit from more catchy and engaging colours and designs to better engage with users and stakeholders. While the capabilities might be there, the interface may not be very inviting for first-time users."

"The one thing that I hate about it is when you pay for services for a certain amount of time, the service ends just before it should be over. For example, I may pay for a month of service, but it will tell me the service is over before the month ends."

"The licensing is expensive."

More Oracle CRM cons

"Custom development is often necessary to make such extensive changes, and it does come with associated costs."

"The integration should be more user-friendly."

"Zoho CRM’s customer service can be a little difficult to reach sometimes."

"Pricing for Zoho CRM could be improved because it is expensive. My company also needs some analytics, so it would be good if Zoho CRM had built-in analytics."

"The login process could be improved as some users find it unfriendly. The documentation could also be more user-friendly and better organized."

"Certain functions have occasional performance issues."

"Sometimes, there are technical glitches. When we add product details, the information disappears. It can be improved from this aspect. Some of the bugs also need to be resolved."

"The mobile application is a little complicated and could be simplified."

More Zoho CRM cons

Pricing and Cost Advice

"Shifting from traditional licensing and monthly maintenance fees to a subscription-based, pay-as-you-use model offers several advantages. This approach only charges me for my transactions, aligning costs with business performance. As my company grows, the software provider's revenue grows proportionally to the increased usage. The cost and suitability of Oracle CRM depend on factors like location, industry, and compliance needs. It may be more common for US companies to use Oracle CRM and European ones to use SAP."

"We were able to get a ten-year contract for a very good discount with our three platforms together with Oracle."

"The product’s pricing is very high."

"There is a license required to use this solution. The price is reasonable for a CRM."

"The costing for this solution is very high. It targets top tier companies. This solution can be split up into multiple modules to cater to the low tier customers."

"The pricing for licensing is pretty expensive. If you need one particular feature it becomes expensive to have to continue paying for it."

"On a scale of one to ten, where one is cheap, and ten is expensive, I rate the pricing a twelve. Oracle CRM is on the expensive side."

"The tool's pricing involves a monthly subscription fee based on the number of users. I believe it's around $20 per user initially, and then an additional five dollars per user if more users are added."

More Oracle CRM pricing and cost advice

"I have no information about the pricing for Zoho CRM because the finance department handles that."

"The licensing is the subscription, where we pay $50 per month per user."

"Professional plans cost $35 per user in the USA and EUR 35 in Europe."

"Compared to other CRMs, it is very cheap."

"I rate the product a four out of ten. The cost for Zoho CRM is not fixed; different editions are available, and the features depend on the edition chosen. Some capabilities, such as integrating with workflows, might incur additional costs, but these are well-documented and not hidden."

"Compared to other solutions, I would say Zoho CRM is very, very affordable because we can use different applications with one license."

"There is a license required for this solution."

"We pay for an annual license to use this solution."

More Zoho CRM pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which CRM solutions are best for your needs.

See recommendations

849,190 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

12%

University

12%

Government

11%

Educational Organization

78%

Computer Software Company

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Oracle CRM?

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...

See all answers

What is your experience regarding pricing and costs for Oracle CRM?

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.

See all answers

What needs improvement with Oracle CRM?

Oracle CRM should improve in terms of AI capabilities and user interface design. Compared to Salesforce, it lacks advanced features in these areas and is not as user-friendly.

See all answers

What do you like most about Zoho CRM?

Zoho CRM integrates easily with customer service workflows.

See all answers

What is your experience regarding pricing and costs for Zoho CRM?

I rate the pricing as a five out of ten, as it offers good value for money.

See all answers

What needs improvement with Zoho CRM?

The analytics and AI suggestion features need improvement.

See all answers

Comparisons

Siebel CRM vs Oracle CRM

Compared 34% of the time

SAP CRM vs Oracle CRM

Compared 33% of the time

Salesforce Sales Cloud vs Oracle CRM

Compared 13% of the time

Microsoft Dynamics CRM vs Oracle CRM

Compared 11% of the time

Oracle Eloqua vs Oracle CRM

Compared 4% of the time

More Oracle CRM Competitors

SAP CRM vs Zoho CRM

Compared 48% of the time

Odoo vs Zoho CRM

Compared 7% of the time

Bitrix24 vs Zoho CRM

Compared 7% of the time

Salesforce Sales Cloud vs Zoho CRM

Compared 5% of the time

LeadSquared vs Zoho CRM

Compared 5% of the time

More Zoho CRM Competitors

Product Reports

Buyer's Guide

Oracle CRM

April 2025

Download Oracle CRM product report

Buyer's Guide

Zoho CRM

March 2025

Download Zoho CRM product report

Also Known As

Market2Lead

No data available

Overview

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Oracle

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

Zoho

Sample Customers

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult

Buyer's Guide

Oracle CRM vs. Zoho CRM

April 2025

Free Report: Oracle CRM vs. Zoho CRM

Find out what your peers are saying about Oracle CRM vs. Zoho CRM and other solutions. Updated: April 2025.

DOWNLOAD NOW

849,190 professionals have used our research since 2012.

See our Oracle CRM vs. Zoho CRM report.

See our list of best CRM vendors.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.