Oracle CRM vs Zoho CRM comparison

Oracle and Zoho are both solutions in the CRM category. Oracle is ranked #9 with an average rating of 7.5, while Zoho is ranked #5 with an average rating of 8.2. Oracle holds a 3.5% mindshare in CRM, compared to Zoho’s 3.6% mindshare. Additionally, 89% of Oracle users are willing to recommend the solution, compared to 88% of Zoho users who would recommend it.

Oracle CRM

Read 38 Oracle CRM reviews

1,569 Views
1,222 Comparison Views

89% willing to recommend

Zoho CRM

Read 51 Zoho CRM reviews

2,996 Views
1,272 Comparison Views

88% willing to recommend

Oracle CRM

Zoho CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 8, 2024

Oracle CRM and Zoho CRM are leading tools in the customer relationship management category, each offering unique benefits. Based on user feedback, Oracle stands out for its scalability and analytics, while Zoho is noted for its intuitive customization and cost-effectiveness.

Features: Oracle CRM is known for robust analytics, extensive integration options, and data-driven features tailored for large enterprises. Zoho CRM is praised for its flexibility, customization ease, and user-friendly platform, appealing to smaller teams that adapt the CRM to their needs.

Room for Improvement: Oracle CRM could become more user-friendly and simplify customization. It also faces challenges in keeping setup less resource-intensive. Zoho CRM needs to enhance its performance, expand capabilities for enterprise-level users, and offer more proactive customer support.

Ease of Deployment and Customer Service: Oracle CRM deployment can be complex, requiring IT resources, yet users appreciate its responsive support. Zoho CRM offers a simpler deployment, with faster setup times, though there are calls for more proactive customer service responses.

Pricing and ROI: Oracle CRM involves higher initial costs but delivers substantial ROI through improved analytics. Zoho CRM attracts small to medium businesses with lower costs and quick returns. Oracle's pricing suits organizations that need high data utility, whereas Zoho's charm lies in its affordable and rapid ROI.

To learn more, read our detailed Oracle CRM vs. Zoho CRM Report (Updated: December 2024).

Buyer's Guide

Oracle CRM vs. Zoho CRM

December 2024

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Categories and Ranking

Oracle CRM

Ranking in CRM

9th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Marketing Automation (5th)

Zoho CRM

Ranking in CRM

5th

Average Rating

8.0

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Opportunity Management (3rd), Sales Force Automation (3rd)

Mindshare comparison

As of December 2024, in the CRM category, the mindshare of Oracle CRM is 3.5%, down from 5.1% compared to the previous year. The mindshare of Zoho CRM is 3.6%, down from 5.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

SrinivasReddy2

Consultant at British Council

Typical configuration, no customization needed and quick to deploy

The product is straightforward to set up. There's no difficulty. It doesn't create any problems. The deployment took around four to five hours. It is a typical configuration, not customization is needed. Once we do Oracle installation, the configuration will be done based on business requirements. Customization should be done on the application. That will take around a month. CRM is integrated with ECP for data and stock-related information with respect to vendors. It is mostly integrated with other Oracle products. Moreover, the integration is easy.

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Yogesh Kumar Mali

Managing Director at ALPHA LABS TECH PVT LTD

A highly stable solution that allows customization and data sharing

We can customize the solution the way we want to. We built a ChatGPT extension. It has some capabilities of building its own widgets with respect to CRM. We can integrate it with any web application. We also created SalesInbox, which is a mailing feature. We can set up our mailbox with Zoho CRM. We get updates from Zoho CRM whenever we send out an email. It tells us whether the person viewed the email or clicked on any links. One of the best features of the solution is data sharing. We can create our own rules even if we have configured the standard rules. We can have a different rule setup where we can assign rules based on value and give data-sharing permissions.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features of the solution are that it is user-friendly and the fact that the database handling is much better, like any other Oracle solution."

"Oracle CRM accommodates client needs, potentially reducing licensing costs with a pay-as-you-go approach. It also allows for the standardization of processes and reporting, which is important for our organization. Additionally, integration through APIs improves connectivity."

"The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the previous year. Having this information helps me understand the size of the company better and tailor my proposals accordingly."

"Oracle CRM's best feature is its ability to customize as per specific organization's requirements."

"It is difficult to highlight the most valuable features because the system as a whole works very well for our loyal program. It is a very good system and I believe that they are the oldest loyalty system on the market. The service is very good, with many customizable options, and has a strong database to help us build our rules and point systems for the loyal program."

"The reporting features are valuable."

"Everything related to insights and dashboards is valuable. It is great for tracking all the effort and generating reports."

"CRM's performance is good, we've never faced any issues with it."

More Oracle CRM pros

"For the most part, the solution is stable."

"It also provides robust reporting capabilities to analyze and report on these key aspects of customer relationship management."

"Its initial setup process for the cloud-based version is straightforward."

"There are many features that capture customer data."

"What I like best about Zoho CRM is the web form feature. I find Zoho CRM forms excellent."

"Zoho CRM has a location-based feature where if I'm visiting certain customers in a day, it can indicate to me the most efficient route. However, this is if the location of all the offices or places is updated, it saves my time. The calendar in Zoho CRM is synchronized with Google Calander which is very useful for me."

"The user interface, especially the dashboard, offers good navigation."

"I like that it is easy to get data in and out of it. We can export and import CSV files. I also like that the database is hierarchical, which allows me to be able to look at a parent and multiple children."

More Zoho CRM pros

Cons

"Getting technical support from Oracle involved going through commercial layers, which could sometimes cause delays. The attention received depended on the client's status and spending with Oracle. Clients with significant spending received global attention and a corporate account manager, while those with lower spending had to work with a local account manager, which wasn't always beneficial. This process could lead to delays in getting technical issues resolved. I am not satisfied with its support."

"The configuration requires a lot of technical intervention."

"The product's UI lags, and with all the new technologies, it is not quick enough to adopt them."

"We noticed that sometimes it can be slow, and then we have to refresh the whole system."

"Oracle CRM can improve integration and performance."

"Their support could be faster. Like any other solution provider, in some cases, it takes time to get their response, and sometimes, they do not fix the issue in the first round. Therefore, we have to go through another round."

"The product is not intuitive."

"The data visualization should be better in Oracle CRM."

More Oracle CRM cons

"Some of our clients could not develop their requirements using the product."

"There are at least two big pieces. One is just the ability to reorganize the data and clean it up to eliminate duplicates and things like that. It is very manual at the moment. It only gives us certain fields that we can check on. Because of our particular database, it creates a problem. We deal with hospitals, and there are 50 hospitals. It is tough to figure out which one is which. Is it this one or the other one? So, trying to clean things up is very difficult. I'd like to have more ability to share data fields. The data is structured into different buckets, and I frequently have to create the same field in two different buckets. It would be nice if I could just do a view-only field in another bucket. In my contact bucket, I would like to be able to have just a view-only of the account information so that I don't need to enter it again, which is what I have to do currently."

"Since Zoho CRM is not made for the enterprise kind of company, its stability for enterprise businesses could be improved."

"The mobile application is a little complicated and could be simplified."

"It is hard to modify information around a customer. You need to pay for the features and the tool needs to improve it."

"Zoho could be more user friendly by improving the UI of the interface."

"I'd like the solution to offer more integrations with other products."

"We would like to always email users as soon as any new features are launched."

More Zoho CRM cons

Pricing and Cost Advice

"Compared to alternative solutions Oracle CRM is expensive."

"Oracle is very expensive, but you have to pay to get this kind of scalability and database flexibility."

"The costing for this solution is very high. It targets top tier companies. This solution can be split up into multiple modules to cater to the low tier customers."

"The product’s pricing is very high."

"In my region, the tool is expensive. There are no additional costs in addition to the standard licensing fees of the tool."

"The licensing is on a yearly basis."

"The pricing for licensing is pretty expensive. If you need one particular feature it becomes expensive to have to continue paying for it."

"Shifting from traditional licensing and monthly maintenance fees to a subscription-based, pay-as-you-use model offers several advantages. This approach only charges me for my transactions, aligning costs with business performance. As my company grows, the software provider's revenue grows proportionally to the increased usage. The cost and suitability of Oracle CRM depend on factors like location, industry, and compliance needs. It may be more common for US companies to use Oracle CRM and European ones to use SAP."

More Oracle CRM pricing and cost advice

"The product costs $35 per user per year."

"The solution has standard pricing plans."

"If you compare the pricing with SAP, it is well priced and you are able to pay as you go."

"Zoho CRM is available at a fairly average price"

"Its price is lower than the other software."

"We have an annual license fee that costs $12,000."

"Zoho CRM is an expensive tool."

"Professional plans cost $35 per user in the USA and EUR 35 in Europe."

More Zoho CRM pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

11%

University

11%

Government

Educational Organization

82%

Computer Software Company

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Oracle CRM?

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...

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What is your experience regarding pricing and costs for Oracle CRM?

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.

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What needs improvement with Oracle CRM?

Oracle CRM should improve in terms of AI capabilities and user interface design. Compared to Salesforce, it lacks advanced features in these areas and is not as user-friendly.

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What do you like most about Zoho CRM?

Zoho CRM integrates easily with customer service workflows.

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What is your experience regarding pricing and costs for Zoho CRM?

The tool started out quite cheap. It's had some changes with small and medium business subscriptions, but it's still worth the price. I'd say it's priced a bit below the medium range.

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What needs improvement with Zoho CRM?

The main area for improvement is how the solution handles leads. Leads are separated and always tied to a contact, which makes it difficult to maintain leads within a company. This could be handled...

See all answers

Comparisons

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Compared 37% of the time

SAP CRM vs Oracle CRM

Compared 36% of the time

Microsoft Dynamics CRM vs Oracle CRM

Compared 12% of the time

Salesforce Sales Cloud vs Oracle CRM

Compared 10% of the time

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Compared 45% of the time

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Bitrix24 vs Zoho CRM

Compared 10% of the time

Odoo vs Zoho CRM

Compared 7% of the time

Microsoft Dynamics CRM vs Zoho CRM

Compared 4% of the time

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Product Reports

Buyer's Guide

Oracle CRM

December 2024

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Buyer's Guide

Zoho CRM

November 2024

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Also Known As

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Oracle

Zoho

Overview

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

Sample Customers

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult

Buyer's Guide

Oracle CRM vs. Zoho CRM

December 2024

Free Report: Oracle CRM vs. Zoho CRM

Find out what your peers are saying about Oracle CRM vs. Zoho CRM and other solutions. Updated: December 2024.

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