Oracle CRM vs Zoho CRM comparison

Oracle and Zoho are both solutions in the CRM category. Oracle is ranked #9 with an average rating of 7.5, while Zoho is ranked #5 with an average rating of 8.2. Oracle holds a 3.6% mindshare in CRM, compared to Zoho’s 3.8% mindshare. Additionally, 89% of Oracle users are willing to recommend the solution, compared to 88% of Zoho users who would recommend it.

Oracle CRM

Read 38 Oracle CRM reviews

1,654 Views
1,284 Comparison Views

89% willing to recommend

Zoho CRM

Read 50 Zoho CRM reviews

3,079 Views
1,288 Comparison Views

88% willing to recommend

Oracle CRM

Zoho CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 8, 2024

Oracle CRM and Zoho CRM are leading tools in the customer relationship management category, each offering unique benefits. Based on user feedback, Oracle stands out for its scalability and analytics, while Zoho is noted for its intuitive customization and cost-effectiveness.

Features: Oracle CRM is known for robust analytics, extensive integration options, and data-driven features tailored for large enterprises. Zoho CRM is praised for its flexibility, customization ease, and user-friendly platform, appealing to smaller teams that adapt the CRM to their needs.

Room for Improvement: Oracle CRM could become more user-friendly and simplify customization. It also faces challenges in keeping setup less resource-intensive. Zoho CRM needs to enhance its performance, expand capabilities for enterprise-level users, and offer more proactive customer support.

Ease of Deployment and Customer Service: Oracle CRM deployment can be complex, requiring IT resources, yet users appreciate its responsive support. Zoho CRM offers a simpler deployment, with faster setup times, though there are calls for more proactive customer service responses.

Pricing and ROI: Oracle CRM involves higher initial costs but delivers substantial ROI through improved analytics. Zoho CRM attracts small to medium businesses with lower costs and quick returns. Oracle's pricing suits organizations that need high data utility, whereas Zoho's charm lies in its affordable and rapid ROI.

To learn more, read our detailed Oracle CRM vs. Zoho CRM Report (Updated: October 2024).

Buyer's Guide

Oracle CRM vs. Zoho CRM

October 2024

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Categories and Ranking

Oracle CRM

Ranking in CRM

9th

Average Rating

7.8

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

Marketing Automation (5th)

Zoho CRM

Ranking in CRM

5th

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Opportunity Management (3rd), Sales Force Automation (3rd)

Mindshare comparison

As of November 2024, in the CRM category, the mindshare of Oracle CRM is 3.6%, down from 5.3% compared to the previous year. The mindshare of Zoho CRM is 3.8%, down from 5.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

SrinivasReddy2

Consultant at British Council

Typical configuration, no customization needed and quick to deploy

The product is straightforward to set up. There's no difficulty. It doesn't create any problems. The deployment took around four to five hours. It is a typical configuration, not customization is needed. Once we do Oracle installation, the configuration will be done based on business requirements. Customization should be done on the application. That will take around a month. CRM is integrated with ECP for data and stock-related information with respect to vendors. It is mostly integrated with other Oracle products. Moreover, the integration is easy.

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Yogesh Kumar Mali

Managing Director at ALPHA LABS TECH PVT LTD

A highly stable solution that allows customization and data sharing

We can customize the solution the way we want to. We built a ChatGPT extension. It has some capabilities of building its own widgets with respect to CRM. We can integrate it with any web application. We also created SalesInbox, which is a mailing feature. We can set up our mailbox with Zoho CRM. We get updates from Zoho CRM whenever we send out an email. It tells us whether the person viewed the email or clicked on any links. One of the best features of the solution is data sharing. We can create our own rules even if we have configured the standard rules. We can have a different rule setup where we can assign rules based on value and give data-sharing permissions.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is scalable."

"The most valuable features of the solution I like are its stability and customization."

"The most valuable features of the solution are that it is user-friendly and the fact that the database handling is much better, like any other Oracle solution."

"Oracle CRM integrates seamlessly because it's an end-to-end solution."

"The most valuable feature of Oracle CRM is the organization it provides."

"It is a stable solution."

"Case management, incident management, and request management features are valuable."

"Everything related to insights and dashboards is valuable. It is great for tracking all the effort and generating reports."

More Oracle CRM pros

"The camera feature is valuable because it provides a look and feel."

"The initial setup is pretty fast."

"The most valuable features are the lead, opportunity and task management as well as dashboard creation, reporting, contact management and campaigns."

"What I like best about Zoho CRM is the web form feature. I find Zoho CRM forms excellent."

"For the most part, the solution is stable."

"CRM software that's simple to use, with good technical support, scalability, and stability."

"One of the most important features is that it's a cloud base and, it's also quite cheaper when compared to other solutions. Zoho CRM is customizable as per your requirement and, the Zoho team is able to help you to customize the CRM based on your requirements, and you can integrate to any third-party solution."

"It is customizable. We have customized the CRM according to our needs."

More Zoho CRM pros

Cons

"I'd like to see more feature enhancements."

"We noticed that sometimes it can be slow, and then we have to refresh the whole system."

"I would like to remove all manual work and get the benefits of the function that Oracle provides without any manual interference or paperwork."

"The user interface and performance could be better."

"Oracle CRM should have more integration with different platforms."

"An improvement would be to lower the price of the license."

"The configuration requires a lot of technical intervention."

"The product's UI lags, and with all the new technologies, it is not quick enough to adopt them."

More Oracle CRM cons

"The login process could be improved as some users find it unfriendly. The documentation could also be more user-friendly and better organized."

"The product's scalability and stability need improvement."

"This solution needs a more user-friendly interface."

"The mobile application is a little complicated and could be simplified."

"I have issues with the tool's scalability."

"Support could be more knowledgeable."

"What needs improvement in Zoho CRM is the UI. It needs to be more user-friendly. I like Salesforce better than Zoho CRM in terms of the UI, so if Zoho CRM can make some UI changes, that would make the tool better."

"Certain functions have occasional performance issues."

More Zoho CRM cons

Pricing and Cost Advice

"In my region, the tool is expensive. There are no additional costs in addition to the standard licensing fees of the tool."

"There is a license required to use this solution. The price is reasonable for a CRM."

"The pricing for licensing is pretty expensive. If you need one particular feature it becomes expensive to have to continue paying for it."

"On a scale of one to ten, where one is cheap, and ten is expensive, I rate the pricing a twelve. Oracle CRM is on the expensive side."

"Compared to alternative solutions Oracle CRM is expensive."

"Every year, we have new users, and we get new licenses. It depends on various things such as the number of users and expansion of our business lines."

"We have annual licenses to use this solution that are quite expensive. For example, we have approximately four types of licenses and we have one annual contract for the number of licenses we use for Oracle CRM and the loyalty system."

"The solution is expensive."

More Oracle CRM pricing and cost advice

"Compared to other solutions, I would say Zoho CRM is very, very affordable because we can use different applications with one license."

"The tool started out quite cheap. It's had some changes with small and medium business subscriptions, but it's still worth the price. I'd say it's priced a bit below the medium range."

"There is a license required for this solution."

"I have no information about the pricing for Zoho CRM because the finance department handles that."

"The licensing is the subscription, where we pay $50 per month per user."

"Zoho CRM is an expensive tool."

"I rate the product a four out of ten. The cost for Zoho CRM is not fixed; different editions are available, and the features depend on the edition chosen. Some capabilities, such as integrating with workflows, might incur additional costs, but these are well-documented and not hidden."

"This solution is less expensive than Salesforce."

More Zoho CRM pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

15%

Financial Services Firm

11%

University

10%

Government

Educational Organization

82%

Computer Software Company

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Oracle CRM?

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...

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What is your experience regarding pricing and costs for Oracle CRM?

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.

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What needs improvement with Oracle CRM?

Oracle CRM should improve in terms of AI capabilities and user interface design. Compared to Salesforce, it lacks advanced features in these areas and is not as user-friendly.

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What do you like most about Zoho CRM?

Zoho CRM integrates easily with customer service workflows.

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What is your experience regarding pricing and costs for Zoho CRM?

The tool started out quite cheap. It's had some changes with small and medium business subscriptions, but it's still worth the price. I'd say it's priced a bit below the medium range.

See all answers

What needs improvement with Zoho CRM?

The main area for improvement is how the solution handles leads. Leads are separated and always tied to a contact, which makes it difficult to maintain leads within a company. This could be handled...

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Comparisons

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Compared 35% of the time

Siebel CRM vs Oracle CRM

Compared 34% of the time

Microsoft Dynamics CRM vs Oracle CRM

Compared 12% of the time

Salesforce Sales Cloud vs Oracle CRM

Compared 11% of the time

Amdocs CRM vs Oracle CRM

Compared 4% of the time

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Compared 18% of the time

Bitrix24 vs Zoho CRM

Compared 12% of the time

Odoo vs Zoho CRM

Compared 6% of the time

Siebel CRM vs Zoho CRM

Compared 4% of the time

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Product Reports

Buyer's Guide

Oracle CRM

November 2024

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Buyer's Guide

Zoho CRM

October 2024

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Also Known As

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Oracle

Zoho

Overview

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

Sample Customers

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult

Buyer's Guide

Oracle CRM vs. Zoho CRM

October 2024

Free Report: Oracle CRM vs. Zoho CRM

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