We compared Oracle CRM and Zoho CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Oracle CRM is highly regarded for its user-friendly interface, extensive features, and adaptable functionality. Users like its accurate forecasting reports and effective organization. Zoho CRM receives acclaim for its intuitive interface, customizable choices, cost-effectiveness, and extensive features.
Room for Improvement: Oracle CRM could improve its dashboards by adding more data visualization options. Users would also like to see better integration, customization, and mobile functionality. Zoho CRM users said the mobile app could be simpler and that Zoho could improve its data organization and automation.
Service and Support: User opinions on Oracle customer service vary, with some noting slow responses and inconsistency. Zoho CRM generally offers good customer service, with responsive support during regular business hours. However, some users had mixed experiences with knowledge and availability.
Ease of Deployment: Setting up Oracle CRM can be easy or challenging, depending on a user’s environment and other factors. Zoho CRM's setup process differs in terms of complexity and time required. While some users found it straightforward, others mentioned that it took a significant amount of time, ranging from weeks to months.
Pricing: Oracle CRM is a premium solution aimed at top companies, so it may be too pricey for SMEs. Zoho CRM is praised for its affordable pricing, being seen as competitive and reasonable. Customers appreciate the cost-effectiveness of using Zoho CRM in the cloud, which eliminates the need for hardware investment.
ROI: Oracle CRM has a range of advantages, but users have provided limited feedback about its return on investment. Zoho CRM enhances productivity and effectiveness, minimizing the requirement for extra personnel and leading to a positive return on investment.
Comparison Results: Users like Oracle CRM's slick interface and adaptability. The solution also earned high marks for its sophisticated forecasting. However, the product’s hefty price tag may be too much for smaller companies, and Oracle’s support has received spotty reviews. Zoho CRM is commended for its simplicity and intuitive interface. It is more cost-effective and offers more features than many competing solutions. However, users have said Zoho’s scalability and customization options are limited.
"Everything related to insights and dashboards is valuable. It is great for tracking all the effort and generating reports."
"It is one of the most proficient CRM tools out there. It is comprehensive and scalable. It covers most of the CRM activities, business lines, and business requirements."
"The most valuable features of the solution are that it is user-friendly and the fact that the database handling is much better, like any other Oracle solution."
"Oracle CRM is a versatile solution with many features and functionalities that makes it a suitable solution for many different business use cases."
"Technical support is very fast. It's customer friendly."
"Oracle CRM integrates seamlessly because it's an end-to-end solution."
"We are able to take back control of our client sales information and analyze it for the future to improve."
"Case management, incident management, and request management features are valuable."
"The best thing about Zoho CRM is that it is integrated with other Zoho applications."
"Zoho CRM has a location-based feature where if I'm visiting certain customers in a day, it can indicate to me the most efficient route. However, this is if the location of all the offices or places is updated, it saves my time. The calendar in Zoho CRM is synchronized with Google Calander which is very useful for me."
"Highly configurable, enabling graphically built workflows, and the writing of customized scripts if required."
"It has helped to manage, move forward, and also customize my processes. It has helped me with my sales pipeline, sales process, and performance."
"The most valuable features are the lead, opportunity and task management as well as dashboard creation, reporting, contact management and campaigns."
"The platform has a valuable lead qualification feature."
"One of the most important features is that it's a cloud base and, it's also quite cheaper when compared to other solutions. Zoho CRM is customizable as per your requirement and, the Zoho team is able to help you to customize the CRM based on your requirements, and you can integrate to any third-party solution."
"I like that it is easy to get data in and out of it. We can export and import CSV files. I also like that the database is hierarchical, which allows me to be able to look at a parent and multiple children."
"I'd like to see more feature enhancements."
"Customization is an area in the solution that takes too much time. So, it needs to be improved."
"Oracle CRM can improve integration and performance."
"The user interface and performance could be better."
"A specialized team is required for managing Oracle, which is extra overhead for the customer."
"An improvement would be to lower the price of the license."
"Oracle CRM should have more integration with different platforms."
"It’s complex to customize the tool."
"The integration should be more user-friendly."
"The chatbot feature is not very intelligent and lacks AI capabilities."
"In Creator, you can do calculations and change another field immediately after you enter any value. If you add the quantity or price in any field, you can immediately change the total in Creator. The same functionality is not directly available in CRM because it is prebuilt."
"It would be useful to have some way of mapping organizations that could add more value. If I have X company's database and am trying to create multiple contexts for different entities of the same company, I should be able to map it in such a way that I can see the organization chart."
"The tool is hard for people who have worked with Microsoft Office for a long time."
"Since Zoho CRM is not made for the enterprise kind of company, its stability for enterprise businesses could be improved."
"The product's scalability and stability need improvement."
"There are at least two big pieces. One is just the ability to reorganize the data and clean it up to eliminate duplicates and things like that. It is very manual at the moment. It only gives us certain fields that we can check on. Because of our particular database, it creates a problem. We deal with hospitals, and there are 50 hospitals. It is tough to figure out which one is which. Is it this one or the other one? So, trying to clean things up is very difficult. I'd like to have more ability to share data fields. The data is structured into different buckets, and I frequently have to create the same field in two different buckets. It would be nice if I could just do a view-only field in another bucket. In my contact bucket, I would like to be able to have just a view-only of the account information so that I don't need to enter it again, which is what I have to do currently."
Oracle CRM is ranked 8th in CRM with 35 reviews while Zoho CRM is ranked 5th in CRM with 47 reviews. Oracle CRM is rated 8.0, while Zoho CRM is rated 8.0. The top reviewer of Oracle CRM writes "Typical configuration, no customization needed and quick to deploy". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". Oracle CRM is most compared with Siebel CRM, SAP CRM, Microsoft Dynamics CRM and Amdocs CRM, whereas Zoho CRM is most compared with monday.com, SAP CRM, Bitrix24 and Microsoft Dynamics CRM. See our Oracle CRM vs. Zoho CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
