Oracle CRM vs Zoho CRM comparison

Oracle and Zoho are both solutions in the CRM category. Oracle is ranked #9 with an average rating of 7.5, while Zoho is ranked #5 with an average rating of 8.2. Oracle holds a 3.1% mindshare in CRM, compared to Zoho’s 3.2% mindshare. Additionally, 89% of Oracle users are willing to recommend the solution, compared to 88% of Zoho users who would recommend it.

Oracle CRM

Read 38 Oracle CRM reviews

1,511 Views
1,181 Comparison Views

89% willing to recommend

Zoho CRM

Read 51 Zoho CRM reviews

2,905 Views
1,245 Comparison Views

88% willing to recommend

Oracle CRM

Zoho CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 12, 2025

Oracle CRM and Zoho CRM compete in the customer relationship management category. Oracle has the upper hand in offering robust integration and customization for large enterprises while Zoho stands out in affordability and ease of use for smaller businesses.

Features: Oracle CRM offers modular cloud solutions with strong real-time and batch integration, tailored industry solutions, and extensive functionalities across sales, service, and marketing. It integrates seamlessly with Oracle E-Business ERP, facilitating smooth back-end processes. Zoho CRM is known for its ease of use, affordability, and extensive customization, with excellent capabilities in lead and deal tracking alongside seamless integration within the Zoho ecosystem.

Room for Improvement: Oracle CRM needs to improve its user experience, interface flexibility, and mobile functionality. Users seek better integration with non-Oracle applications and enhanced AI features. Zoho CRM should enhance social network integration, streamline its data cleanup processes, and improve email and campaign functionalities, with calls for better scalability to accommodate larger enterprises.

Ease of Deployment and Customer Service: Oracle CRM provides flexible deployment options, supporting on-premises, hybrid, and public cloud setups suitable for various enterprise needs. Zoho CRM is deployed primarily on a public cloud platform, ensuring straightforward deployment for cloud-centric businesses. Oracle's customer service responsiveness varies with client tier, while Zoho offers generally good support, though it can improve response times.

Pricing and ROI: Oracle CRM is generally higher-priced, appealing to large enterprises needing high scalability and integration, with ROI justified by its comprehensive benefits despite potential deterrence for smaller businesses. Zoho CRM is competitively priced, offering affordable solutions without sacrificing essential CRM functionalities, often providing a favorable ROI for small to medium enterprises through lower costs and flexible pricing models.

To learn more, read our detailed Oracle CRM vs. Zoho CRM Report (Updated: January 2025).

Buyer's Guide

Oracle CRM vs. Zoho CRM

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle CRM

Ranking in CRM

9th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Marketing Automation (5th)

Zoho CRM

Ranking in CRM

5th

Average Rating

8.0

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Opportunity Management (3rd), Sales Force Automation (3rd)

Mindshare comparison

As of January 2025, in the CRM category, the mindshare of Oracle CRM is 3.1%, down from 4.8% compared to the previous year. The mindshare of Zoho CRM is 3.2%, down from 5.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Omair Bokhari

Head of IT Operations at Fatima Group

Helps business track their customers, sales leads, and opportunities

An area for improvement is the vendors' inability to understand the customers' requirements and communicate them to Oracle. When we started to implement the tool, and during the very initial phases of the product, when Oracle launched it, our company opted for it. We faced a few challenges related to the product speed associated with some functionalities that were not available when the tool was just launched, but later on, it became available, and right now, we are actually using it. The tool is fulfilling our requirements. There were no major hiccups or challenges due to the tool. The solution's mobile app needs to be enriched with more functionalities in the future.

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AmerKhan

Senior Director - Head of Solution Engineering at Osol tech (Private) Limited

Diverse integrations assist in seamlessly aligning marketing efforts with sales tracking

Zoho CRM is flexible due to its integrations, like with Zoho Campaign, helping integrate marketing efforts with CRM processes. It offers a no-cost entry with the ability for three users to use it at no charge, which is beneficial for startups to explore the platform without financial strain. This enables me to start using the platform, handle opportunities, and get a feel before committing financially.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Oracle CRM integrates seamlessly because it's an end-to-end solution."

"The most valuable features of the solution I like are its stability and customization."

"Case management, incident management, and request management features are valuable."

"The most important feature is the ability to assign a plan using the manual close function."

"The most valuable features of the solution are that it is user-friendly and the fact that the database handling is much better, like any other Oracle solution."

"Oracle CRM is a stable solution."

"The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the previous year. Having this information helps me understand the size of the company better and tailor my proposals accordingly."

"Oracle CRM helped us better understand the customer journey."

More Oracle CRM pros

"The user interface, especially the dashboard, offers good navigation."

"The dashboards and visualizations help us see how different markets perform. I find the dashboard feature most valuable because it's easy to visualize data. I've been trying to use the built-in quotations feature, which could reduce turnaround time. We're not using many automation features for record management and opportunity tracking. I'm trying to integrate Zoho CRM with Zoho Flow for quotation submission workflow."

"We use the solution for different projects. We use it to patch lead details from clients' sources."

"I like that it is easy to get data in and out of it. We can export and import CSV files. I also like that the database is hierarchical, which allows me to be able to look at a parent and multiple children."

"What I like best about Zoho CRM is the web form feature. I find Zoho CRM forms excellent."

"It has helped to manage, move forward, and also customize my processes. It has helped me with my sales pipeline, sales process, and performance."

"The most valuable features include the dashboards, deal tracking, email tracking, notes, managing notes and the ability to manage databases in one place."

"We can customize the solution the way we want to."

More Zoho CRM pros

Cons

"The product is not intuitive."

"The product's UI lags, and with all the new technologies, it is not quick enough to adopt them."

"The user interface and performance could be better."

"The performance could be better."

"The one thing that I hate about it is when you pay for services for a certain amount of time, the service ends just before it should be over. For example, I may pay for a month of service, but it will tell me the service is over before the month ends."

"I would like to remove all manual work and get the benefits of the function that Oracle provides without any manual interference or paperwork."

"Their support could be faster. Like any other solution provider, in some cases, it takes time to get their response, and sometimes, they do not fix the issue in the first round. Therefore, we have to go through another round."

"Customization is an area in the solution that takes too much time. So, it needs to be improved."

More Oracle CRM cons

"The support response time for this solution could be improved."

"Support could be more knowledgeable."

"Some of our clients could not develop their requirements using the product."

"In Creator, you can do calculations and change another field immediately after you enter any value. If you add the quantity or price in any field, you can immediately change the total in Creator. The same functionality is not directly available in CRM because it is prebuilt."

"Adding a new contract to the solution is quite complicated."

"Zoho could be more user friendly by improving the UI of the interface."

"The mobile application is a little complicated and could be simplified."

"The login process could be improved as some users find it unfriendly. The documentation could also be more user-friendly and better organized."

More Zoho CRM cons

Pricing and Cost Advice

"The costing for this solution is very high. It targets top tier companies. This solution can be split up into multiple modules to cater to the low tier customers."

"The product’s pricing is very high."

"In my region, the tool is expensive. There are no additional costs in addition to the standard licensing fees of the tool."

"Compared to alternative solutions Oracle CRM is expensive."

"Oracle is very expensive, but you have to pay to get this kind of scalability and database flexibility."

"The solution is expensive."

"The product's pricing is manageable and flexible."

"The licensing is on a yearly basis."

More Oracle CRM pricing and cost advice

"Its price is lower than the other software."

"I have no information about the pricing for Zoho CRM because the finance department handles that."

"Professional plans cost $35 per user in the USA and EUR 35 in Europe."

"Zoho CRM has a subscription-based license, which is not too expensive."

"Zoho CRM is available at a fairly average price"

"The price of Zoho CRM is already competitive, but we would always like to have a better discount. Most of the features are included in the price but if we want the extra features then we have to purchase them."

"Compared to other CRMs, it is very cheap."

"There is a license required for this solution."

More Zoho CRM pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

11%

University

10%

Government

10%

Educational Organization

83%

Computer Software Company

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Oracle CRM?

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...

See all answers

What is your experience regarding pricing and costs for Oracle CRM?

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.

See all answers

What needs improvement with Oracle CRM?

Oracle CRM should improve in terms of AI capabilities and user interface design. Compared to Salesforce, it lacks advanced features in these areas and is not as user-friendly.

See all answers

What do you like most about Zoho CRM?

Zoho CRM integrates easily with customer service workflows.

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What is your experience regarding pricing and costs for Zoho CRM?

Currently, I am using Zoho CRM at no charge, sticking with the free tier. I have not had to pay for licenses or setup costs.

See all answers

What needs improvement with Zoho CRM?

Zoho CRM could benefit from predictive analysis based on historical trends to forecast future performance over the next two to three years, particularly from a sales pipeline perspective. This feat...

See all answers

Comparisons

Siebel CRM vs Oracle CRM

Compared 37% of the time

SAP CRM vs Oracle CRM

Compared 35% of the time

Microsoft Dynamics CRM vs Oracle CRM

Compared 11% of the time

Salesforce Sales Cloud vs Oracle CRM

Compared 10% of the time

Oracle Eloqua vs Oracle CRM

Compared 3% of the time

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SAP CRM vs Zoho CRM

Compared 47% of the time

monday.com vs Zoho CRM

Compared 12% of the time

Bitrix24 vs Zoho CRM

Compared 10% of the time

Odoo vs Zoho CRM

Compared 7% of the time

Microsoft Dynamics CRM vs Zoho CRM

Compared 5% of the time

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Product Reports

Buyer's Guide

Oracle CRM

January 2025

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Buyer's Guide

Zoho CRM

December 2024

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Also Known As

Market2Lead

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Oracle

Zoho

Overview

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

Sample Customers

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult

Buyer's Guide

Oracle CRM vs. Zoho CRM

January 2025

Free Report: Oracle CRM vs. Zoho CRM

Find out what your peers are saying about Oracle CRM vs. Zoho CRM and other solutions. Updated: January 2025.

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