Microsoft Dynamics CRM vs Oracle CRM comparison

Microsoft and Oracle are both solutions in the CRM category. Microsoft is ranked #2 with an average rating of 8.0, while Oracle is ranked #9 with an average rating of 7.5. Microsoft holds a 12.7% mindshare in CRM, compared to Oracle’s 3.1% mindshare. Additionally, 92% of Microsoft users are willing to recommend the solution, compared to 89% of Oracle users who would recommend it.

Microsoft Dynamics CRM

Read 75 Microsoft Dynamics CRM reviews

4,161 Views
4,025 Comparison Views

92% willing to recommend

Oracle CRM

Read 38 Oracle CRM reviews

1,511 Views
1,181 Comparison Views

89% willing to recommend

Microsoft Dynamics CRM

Oracle CRM

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Executive SummaryUpdated on Oct 8, 2024

Oracle CRM and Microsoft Dynamics CRM are both strong contenders in the CRM market. Oracle CRM seems to have the upper hand for organizations requiring advanced analytics and integration capacity, while Microsoft Dynamics CRM stands out due to its ease of use and integration with Microsoft products.

Features: Oracle CRM features robust analytics, customization capabilities, and strong integration capacity, which cater well to organizations with complex data needs. Microsoft Dynamics CRM is known for its seamless integration with Microsoft Office, intuitive access to business workflows, and ease of use, making it an effective tool for daily operations and productivity improvements.

Room for Improvement: Oracle CRM needs enhancements in user-friendliness, better customer support, and a more straightforward configuration process. Microsoft Dynamics CRM requires improved reporting features, enhancements in system speed, and better customization options to maintain competitiveness.

Ease of Deployment and Customer Service: Oracle CRM's deployment process is considered complex and time-consuming, with customer support sometimes lacking responsiveness. Microsoft Dynamics CRM offers a smoother deployment process and provides more consistent and faster customer service experiences.

Pricing and ROI: Oracle CRM's initial setup costs are higher, impacting ROI timelines, requiring significant upfront investment. Microsoft Dynamics CRM presents more competitive pricing structures, resulting in quicker ROI, making it a more cost-effective choice for budget-conscious organizations.

To learn more, read our detailed Microsoft Dynamics CRM vs. Oracle CRM Report (Updated: January 2025).

Buyer's Guide

Microsoft Dynamics CRM vs. Oracle CRM

January 2025

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Categories and Ranking

Microsoft Dynamics CRM

Ranking in CRM

2nd

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (1st), Local Government CRM (1st), Marketing Management (2nd), Sales Force Automation (2nd)

Oracle CRM

Ranking in CRM

9th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Marketing Automation (5th)

Mindshare comparison

As of January 2025, in the CRM category, the mindshare of Microsoft Dynamics CRM is 12.7%, down from 14.4% compared to the previous year. The mindshare of Oracle CRM is 3.1%, down from 4.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Arun Srivastav

CEO at Planfirma Technologies Private Limited

Easy to use and integrates well with emails, WhatsApp, and SMS gateways

The most valuable feature of Microsoft Dynamics CRM is the campaign feature. The solution's campaign feature allows you to collate a group of customers and the frequency of email notifications sent to them. You can put an advertising budget for a series of customers, whereby high net-worth individuals will be marketed for high-end products. Low-end customers will be in a different campaign. So, we run campaigns on different sectors of customers. One of the solution's good features is integration because it directly integrates with Microsoft tools. Microsoft Office 365 and Microsoft Teams are built into it. The solution gives a varied network of text and email gateways, which are already integrated and come with the package.

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SrinivasReddy2

Consultant at British Council

Typical configuration, no customization needed and quick to deploy

The product is straightforward to set up. There's no difficulty. It doesn't create any problems. The deployment took around four to five hours. It is a typical configuration, not customization is needed. Once we do Oracle installation, the configuration will be done based on business requirements. Customization should be done on the application. That will take around a month. CRM is integrated with ECP for data and stock-related information with respect to vendors. It is mostly integrated with other Oracle products. Moreover, the integration is easy.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The stability is excellent."

"Integration with other Microsoft tools is a good feature of Microsoft Dynamics CRM."

"The support is brilliant. All OEMs are pretty helpful."

"The solution is scalable."

"Multifeatured CRM software with good stability and scalability."

"The Outlook calendar has been very helpful for us."

"Microsoft Dynamics CRM has the same features as Salesforce CRM, but what I like about the solution is that it's customizable. It's also one of the top-rated CRMs in the market. I also like that the coverage system of Microsoft Dynamics CRM is very, very broad, which means you can do a lot with it versus what you can do with Salesforce CRM."

"Microsoft Dynamics CRM has a very nice UI, and is very easy to use. It's easy to install, has a lot of features, and provides good technical support."

More Microsoft Dynamics CRM pros

"It helps our company interact with our customers, track leads and opportunities, determine how many opportunities are transferred into actual sales, and other such areas."

"Oracle CRM integrates seamlessly because it's an end-to-end solution."

"It's very easy to find any customer-related data."

"The reporting features are valuable."

"Oracle CRM is a stable solution."

"Technical support is very fast. It's customer friendly."

"Oracle CRM helped us better understand the customer journey."

"The product is straightforward to set up. There's no difficulty."

More Oracle CRM pros

Cons

"In terms of the performance, when it comes to loading a large volume of data, it's slow at times, so the system could be optimized."

"Microsoft Dynamics CRM could improve by being more user-friendly."

"The solution could improve by having better integration documentation."

"There are more people using Salesforce. Therefore, there are more partners, and applications for it, and is easier to use."

"It would be better if it were more secure."

"The manufacturing module could be improved. I would like to see customization in the next release."

"The overall price of Microsoft Dynamics CRM could improve."

"We would like to see the tech support for this product improved, at present we are frequently waiting for a couple of days before we receive any response."

More Microsoft Dynamics CRM cons

"I'd like to see more feature enhancements."

"The licensing is expensive."

"We noticed that sometimes it can be slow, and then we have to refresh the whole system."

"Oracle CRM can improve integration and performance."

"I would like to see the UI improved ."

"Their support could be faster. Like any other solution provider, in some cases, it takes time to get their response, and sometimes, they do not fix the issue in the first round. Therefore, we have to go through another round."

"Customization is an area in the solution that takes too much time. So, it needs to be improved."

"The one thing that I hate about it is when you pay for services for a certain amount of time, the service ends just before it should be over. For example, I may pay for a month of service, but it will tell me the service is over before the month ends."

More Oracle CRM cons

Pricing and Cost Advice

"I am not the person who pays for Microsoft Dynamics CRM but it is expensive. I have been using Microsoft Azure, which Microsoft Dynamics CRM is built on, and I know we prepaid for the services. For me as a consumer, I do not think I can afford it, mainly because I am only learning how to use the AI and the rate which they charge is high. In general, Microsoft solutions are expensive and this is most likely due to the brand, this is something you expect. However, the price might be high but you receive a highly secure solution."

"We have deployed the cloud-based version and it is a subscription and the price is based on the number of users using it."

"The solution is expensive."

"Microsoft Dynamics CRM is a little expensive solution."

"Dynamics CRM's pricing is fair."

"I'm not aware of any licensing costs for Microsoft Dynamics CRM."

"There is a license required to use Microsoft Dynamics CRM."

"The customers that have Microsoft Office 365, the license price is competitive. It is competitive because the next solution above it is Salesforce, which is licensed quite high. The price annually was approximately $55 per user but we did a combination of users with some of them having the higher range of approximately $85."

More Microsoft Dynamics CRM pricing and cost advice

"The tool's pricing involves a monthly subscription fee based on the number of users. I believe it's around $20 per user initially, and then an additional five dollars per user if more users are added."

"On a scale of one to ten, where one is cheap, and ten is expensive, I rate the pricing a twelve. Oracle CRM is on the expensive side."

"The cost of a license with support is slightly higher than a regular license."

"Shifting from traditional licensing and monthly maintenance fees to a subscription-based, pay-as-you-use model offers several advantages. This approach only charges me for my transactions, aligning costs with business performance. As my company grows, the software provider's revenue grows proportionally to the increased usage. The cost and suitability of Oracle CRM depend on factors like location, industry, and compliance needs. It may be more common for US companies to use Oracle CRM and European ones to use SAP."

"The product's pricing is manageable and flexible."

"There are licenses needed to use this solution and they are managed by our product team."

"Compared to alternative solutions Oracle CRM is expensive."

"The solution is expensive."

More Oracle CRM pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

11%

Government

10%

Manufacturing Company

Computer Software Company

14%

Financial Services Firm

11%

University

11%

Government

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Microsoft Dynamics CRM?

The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports.

See all answers

What needs improvement with Microsoft Dynamics CRM?

During a period of time, restoring data and maintaining it could be better in Microsoft Dynamics CRM.

See all answers

What is your primary use case for Microsoft Dynamics CRM?

I use Microsoft Dynamics CRM because of its flexible design.

See all answers

What do you like most about Oracle CRM?

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...

See all answers

What is your experience regarding pricing and costs for Oracle CRM?

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.

See all answers

What needs improvement with Oracle CRM?

Oracle CRM should improve in terms of AI capabilities and user interface design. Compared to Salesforce, it lacks advanced features in these areas and is not as user-friendly.

See all answers

Comparisons

SAP CRM vs Microsoft Dynamics CRM

Compared 23% of the time

Salesforce Sales Cloud vs Microsoft Dynamics CRM

Compared 19% of the time

ServiceNow vs Microsoft Dynamics CRM

Compared 18% of the time

Siebel CRM vs Microsoft Dynamics CRM

Compared 12% of the time

Genesys Cloud CX vs Microsoft Dynamics CRM

Compared 2% of the time

More Microsoft Dynamics CRM Competitors

Siebel CRM vs Oracle CRM

Compared 39% of the time

SAP CRM vs Oracle CRM

Compared 35% of the time

Salesforce Sales Cloud vs Oracle CRM

Compared 10% of the time

Zoho CRM vs Oracle CRM

Compared 4% of the time

More Oracle CRM Competitors

Product Reports

Buyer's Guide

Microsoft Dynamics CRM

December 2024

Download Microsoft Dynamics CRM product report

Buyer's Guide

Oracle CRM

December 2024

Download Oracle CRM product report

Also Known As

Dynamics CRM, MS Dynamics CRM

Market2Lead

Learn More

Microsoft

Oracle

Overview

Microsoft Dynamics CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and customer service processes. With its user-friendly interface and powerful features, it enables organizations to effectively manage their customer interactions and drive business growth.

One of the key features of Microsoft Dynamics CRM is its sales automation capabilities. It allows sales teams to track leads, manage opportunities, and close deals more efficiently. The solution provides a centralized platform for managing customer information, enabling sales representatives to access real-time data and make informed decisions. It also offers tools for forecasting, pipeline management, and sales analytics, helping businesses optimize their sales processes and drive revenue growth.

In addition to sales automation, Microsoft Dynamics CRM offers robust marketing automation features. It enables marketers to create and execute targeted marketing campaigns, track campaign performance, and generate actionable insights. The solution provides tools for lead management, email marketing, social media integration, and customer segmentation, allowing businesses to engage with their customers effectively and drive marketing ROI.

Furthermore, Microsoft Dynamics CRM helps organizations deliver exceptional customer service. It provides a unified view of customer interactions, enabling customer service representatives to deliver personalized and timely support. The solution offers case management, a knowledge base, and self-service portal capabilities, empowering customers to find answers to their queries and resolve issues on their own. It also provides tools for service analytics and reporting, helping businesses identify areas for improvement and enhance customer satisfaction.

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Sample Customers

Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

Buyer's Guide

Microsoft Dynamics CRM vs. Oracle CRM

January 2025

Free Report: Microsoft Dynamics CRM vs. Oracle CRM

Find out what your peers are saying about Microsoft Dynamics CRM vs. Oracle CRM and other solutions. Updated: January 2025.

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