Microsoft Dynamics CRM vs Oracle CRM comparison

Microsoft and Oracle are both solutions in the CRM category. Microsoft is ranked #2 with an average rating of 8.0, while Oracle is ranked #9 with an average rating of 7.4. Microsoft holds a 11.9% mindshare in CRM, compared to Oracle’s 3.2% mindshare. Additionally, 92% of Microsoft users are willing to recommend the solution, compared to 89% of Oracle users who would recommend it.

Microsoft Dynamics CRM

Read 76 Microsoft Dynamics CRM reviews

3,997 Views
3,912 Comparison Views

92% willing to recommend

Oracle CRM

Read 38 Oracle CRM reviews

1,471 Views
1,135 Comparison Views

89% willing to recommend

Microsoft Dynamics CRM

Oracle CRM

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jan 12, 2025

Oracle CRM and Microsoft Dynamics CRM compete in the CRM solutions category. Oracle CRM holds an advantage due to its robust industry-specific modules and powerful integration features, making it ideal for diverse business requirements.

Features: Oracle CRM offers powerful real-time and batch integration tools, a Product Configurator, and a Common Data Platform, making it versatile for various industries. Microsoft Dynamics CRM provides seamless integration with Microsoft Office, intuitive dashboards enhancing user experience, and customizable features to streamline the entire sales process.

Room for Improvement: Oracle CRM requires enhancements in user interface, mobile functionality, and greater integration flexibility. It also struggles with performance speed and demands technical expertise. Microsoft Dynamics CRM could improve ease of use, dashboard customizations, and integration with non-Microsoft systems. It also needs more AI-driven features and robust analytics.

Ease of Deployment and Customer Service: Oracle CRM offers flexible On-premises, Private Cloud, and Hybrid deployment models suitable for larger organizations. Customer service is generally good but sometimes slow. Microsoft Dynamics CRM uses a Public Cloud model, praised for seamless scalability within the Microsoft ecosystem, but supports speed and efficiency need improvement.

Pricing and ROI: Oracle CRM is costly, especially its on-premise solutions, appealing to larger companies due to scalability. Despite high costs, it offers substantial ROI through efficiency improvements. Microsoft Dynamics CRM is pricey but cheaper than Salesforce, with a pricing model based on user count and subscription type. It provides competitive ROI through extensive features and integration capabilities.

To learn more, read our detailed Microsoft Dynamics CRM vs. Oracle CRM Report (Updated: March 2025).

Buyer's Guide

Microsoft Dynamics CRM vs. Oracle CRM

March 2025

Download the complete report

Helped 842,161 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Dynamics CRM

Ranking in CRM

2nd

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (1st), Local Government CRM (1st), Marketing Management (2nd), Sales Force Automation (2nd)

Oracle CRM

Ranking in CRM

9th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Marketing Automation (5th)

Mindshare comparison

As of March 2025, in the CRM category, the mindshare of Microsoft Dynamics CRM is 11.9%, down from 14.2% compared to the previous year. The mindshare of Oracle CRM is 3.2%, down from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Rishabh Chhajer

Head IT at Dhani

Intuitive APIs, customizable design, but dashboards could improve

The most advantageous aspect of Microsoft Dynamics CRM is its periodic updates. Every quarter, Microsoft releases upgrades that address bugs and vulnerabilities. As a company governed by the Reserve Bank of India and SAP security regulations for our stock operations, we conduct periodic reviews of our applications, including Microsoft Dynamics CRM. Whenever we submit an audit report and identify bugs, we reach out to the Microsoft team for assistance. They assure us that the issues will be fixed in the next quarterly release. As a result, we have not experienced any outstanding bugs that have not been recorded or addressed.

Read full review

Omair Bokhari

Head of IT Operations at Fatima Group

Helps business track their customers, sales leads, and opportunities

An area for improvement is the vendors' inability to understand the customers' requirements and communicate them to Oracle. When we started to implement the tool, and during the very initial phases of the product, when Oracle launched it, our company opted for it. We faced a few challenges related to the product speed associated with some functionalities that were not available when the tool was just launched, but later on, it became available, and right now, we are actually using it. The tool is fulfilling our requirements. There were no major hiccups or challenges due to the tool. The solution's mobile app needs to be enriched with more functionalities in the future.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature of Microsoft Dynamics CRM has to be its interface...Microsoft Dynamics CRM has a user-friendly platform."

"Working with all Microsoft products from one platform is very useful."

"Multifeatured CRM software with good stability and scalability."

"One of the most useful features is we can configure Microsoft Dynamics CRM in the way that we need. This is configurable."

"The product is highly scalable, particularly in the cloud environment, where resources can be increased as required."

"The support is brilliant. All OEMs are pretty helpful."

"We are able to effectively follow up on requests, ensuring all customer issues are resolved in a timely manner. This solution provides a platform where there is visibility of all customer interactions, with efficient follow-up."

"The most valuable feature is the reporting tab."

More Microsoft Dynamics CRM pros

"Oracle CRM is a stable solution."

"The solution is smooth, easy to use, easy to customize and it has many features. Plus, there are regular updates."

"Oracle Connect as a feature within CRM is valuable for establishing and maintaining customer relationships, enabling users to see customer details and interact graphically with relationships."

"Oracle CRM is a versatile solution with many features and functionalities that makes it a suitable solution for many different business use cases."

"Oracle CRM is very, very stable, one of the most stable products I've used in my career, and doesn't require much maintenance."

"For the most part, the solution is straightforward."

"Oracle CRM helped us better understand the customer journey."

"It's very easy to find any customer-related data."

More Oracle CRM pros

Cons

"Technical support could be faster and more responsive."

"Microsoft Dynamics CRM can improve by adding more artificial intelligence. Additionally, they should add more modules, such as account-based management, that are available on other platforms such as salesforce.com."

"Sometimes Microsoft's support can be difficult to contact, and it can take a while to get a response to a ticket."

"There is room for improvement in handling nonlinear sales processes and complex quoting."

"The solution should improve the user experience in the process of creating and activating offers."

"Dynamics could perform a little better, and it would be nice to save the filters I use frequently, so I don't need to do the same thing every day."

"It is difficult to qualify opportunity in Microsoft Dynamics CRM."

"Microsoft Dynamics CRM can improve by having integration with Slack. Additionally, the solution is incomplete, and we must use other solutions to fulfill our needs."

More Microsoft Dynamics CRM cons

"This solution is only available on-premises. It could be improved by offering a cloud/SaaS option which is more scalable."

"We noticed that sometimes it can be slow, and then we have to refresh the whole system."

"An improvement would be to lower the price of the license."

"The data visualization should be better in Oracle CRM."

"The user interface could be better. It's currently running on an older Java UI format, which could be upgraded to Fiori."

"A specialized team is required for managing Oracle, which is extra overhead for the customer."

"The product's UI lags, and with all the new technologies, it is not quick enough to adopt them."

"I would like to remove all manual work and get the benefits of the function that Oracle provides without any manual interference or paperwork."

More Oracle CRM cons

Pricing and Cost Advice

"I rate the solution's pricing as a seven out of ten."

"For the price of Microsoft Dynamics CRM, you receive a lot of comprehensive functionality. Additionally, it integrates very well. We pay approximately $100 a month to use the solution and we do not have any additional costs."

"The customers that have Microsoft Office 365, the license price is competitive. It is competitive because the next solution above it is Salesforce, which is licensed quite high. The price annually was approximately $55 per user but we did a combination of users with some of them having the higher range of approximately $85."

"The annual license for Microsoft Dynamics CRM could be reduced, it is expensive."

"I'm not aware of any licensing costs for Microsoft Dynamics CRM."

"Microsoft often encourages customers to commit to multi-year enterprise-level agreements, such as three or five-year deals with a minimum commitment of, for example, $200,000 dollars. However, in order to acquire more customers, I believe Microsoft should offer this same rate for one-year commitments for customers who want to experience it."

"The solution is not expensive."

"We have deployed the cloud-based version and it is a subscription and the price is based on the number of users using it."

More Microsoft Dynamics CRM pricing and cost advice

"Every year, we have new users, and we get new licenses. It depends on various things such as the number of users and expansion of our business lines."

"It is not cheap. It is more suitable for big companies."

"Oracle is very expensive, but you have to pay to get this kind of scalability and database flexibility."

"There is a license required to use this solution. The price is reasonable for a CRM."

"The tool's pricing involves a monthly subscription fee based on the number of users. I believe it's around $20 per user initially, and then an additional five dollars per user if more users are added."

"Shifting from traditional licensing and monthly maintenance fees to a subscription-based, pay-as-you-use model offers several advantages. This approach only charges me for my transactions, aligning costs with business performance. As my company grows, the software provider's revenue grows proportionally to the increased usage. The cost and suitability of Oracle CRM depend on factors like location, industry, and compliance needs. It may be more common for US companies to use Oracle CRM and European ones to use SAP."

"In my region, the tool is expensive. There are no additional costs in addition to the standard licensing fees of the tool."

"We were able to get a ten-year contract for a very good discount with our three platforms together with Oracle."

More Oracle CRM pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which CRM solutions are best for your needs.

See recommendations

842,161 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

12%

Government

11%

Financial Services Firm

11%

Manufacturing Company

Computer Software Company

13%

Financial Services Firm

12%

University

12%

Government

11%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Microsoft Dynamics CRM?

The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports.

See all answers

What needs improvement with Microsoft Dynamics CRM?

Costing might be a reason for concern. It could be an issue for the organization, or maybe not. It's uncertain.

See all answers

What is your primary use case for Microsoft Dynamics CRM?

I use the solution to manage the lead sales pipeline and enable the marketing department to maintain customer data.

See all answers

What do you like most about Oracle CRM?

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...

See all answers

What is your experience regarding pricing and costs for Oracle CRM?

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.

See all answers

What needs improvement with Oracle CRM?

Oracle CRM should improve in terms of AI capabilities and user interface design. Compared to Salesforce, it lacks advanced features in these areas and is not as user-friendly.

See all answers

Comparisons

SAP CRM vs Microsoft Dynamics CRM

Compared 22% of the time

ServiceNow vs Microsoft Dynamics CRM

Compared 19% of the time

Salesforce Sales Cloud vs Microsoft Dynamics CRM

Compared 17% of the time

Siebel CRM vs Microsoft Dynamics CRM

Compared 11% of the time

Pega CRM vs Microsoft Dynamics CRM

Compared 1% of the time

More Microsoft Dynamics CRM Competitors

Siebel CRM vs Oracle CRM

Compared 35% of the time

SAP CRM vs Oracle CRM

Compared 34% of the time

Salesforce Sales Cloud vs Oracle CRM

Compared 12% of the time

Zoho CRM vs Oracle CRM

Compared 4% of the time

Oracle Eloqua vs Oracle CRM

Compared 4% of the time

More Oracle CRM Competitors

Product Reports

Buyer's Guide

Microsoft Dynamics CRM

March 2025

Download Microsoft Dynamics CRM product report

Buyer's Guide

Oracle CRM

March 2025

Download Oracle CRM product report

Also Known As

Dynamics CRM, MS Dynamics CRM

Market2Lead

Overview

Microsoft Dynamics CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and customer service processes. With its user-friendly interface and powerful features, it enables organizations to effectively manage their customer interactions and drive business growth.

One of the key features of Microsoft Dynamics CRM is its sales automation capabilities. It allows sales teams to track leads, manage opportunities, and close deals more efficiently. The solution provides a centralized platform for managing customer information, enabling sales representatives to access real-time data and make informed decisions. It also offers tools for forecasting, pipeline management, and sales analytics, helping businesses optimize their sales processes and drive revenue growth.

In addition to sales automation, Microsoft Dynamics CRM offers robust marketing automation features. It enables marketers to create and execute targeted marketing campaigns, track campaign performance, and generate actionable insights. The solution provides tools for lead management, email marketing, social media integration, and customer segmentation, allowing businesses to engage with their customers effectively and drive marketing ROI.

Furthermore, Microsoft Dynamics CRM helps organizations deliver exceptional customer service. It provides a unified view of customer interactions, enabling customer service representatives to deliver personalized and timely support. The solution offers case management, a knowledge base, and self-service portal capabilities, empowering customers to find answers to their queries and resolve issues on their own. It also provides tools for service analytics and reporting, helping businesses identify areas for improvement and enhance customer satisfaction.

Microsoft

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Oracle

Sample Customers

Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

Buyer's Guide

Microsoft Dynamics CRM vs. Oracle CRM

March 2025

Free Report: Microsoft Dynamics CRM vs. Oracle CRM

Find out what your peers are saying about Microsoft Dynamics CRM vs. Oracle CRM and other solutions. Updated: March 2025.

DOWNLOAD NOW

842,161 professionals have used our research since 2012.

See our Microsoft Dynamics CRM vs. Oracle CRM report.

See our list of best CRM vendors.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.