Microsoft Dynamics CRM vs Oracle CRM comparison

Microsoft and Oracle are both solutions in the CRM category. Microsoft is ranked #2 with an average rating of 8.1, while Oracle is ranked #9 with an average rating of 7.4. Microsoft holds a 11.5% mindshare in CRM, compared to Oracle’s 3.3% mindshare. Additionally, 93% of Microsoft users are willing to recommend the solution, compared to 89% of Oracle users who would recommend it.

Microsoft Dynamics CRM

Read 78 Microsoft Dynamics CRM reviews

3,948 Views
3,846 Comparison Views

93% willing to recommend

Oracle CRM

Read 38 Oracle CRM reviews

1,447 Views
1,118 Comparison Views

89% willing to recommend

Microsoft Dynamics CRM

Oracle CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 12, 2025

Oracle CRM and Microsoft Dynamics CRM compete in the CRM solutions category. Oracle CRM holds an advantage due to its robust industry-specific modules and powerful integration features, making it ideal for diverse business requirements.

Features: Oracle CRM offers powerful real-time and batch integration tools, a Product Configurator, and a Common Data Platform, making it versatile for various industries. Microsoft Dynamics CRM provides seamless integration with Microsoft Office, intuitive dashboards enhancing user experience, and customizable features to streamline the entire sales process.

Room for Improvement: Oracle CRM requires enhancements in user interface, mobile functionality, and greater integration flexibility. It also struggles with performance speed and demands technical expertise. Microsoft Dynamics CRM could improve ease of use, dashboard customizations, and integration with non-Microsoft systems. It also needs more AI-driven features and robust analytics.

Ease of Deployment and Customer Service: Oracle CRM offers flexible On-premises, Private Cloud, and Hybrid deployment models suitable for larger organizations. Customer service is generally good but sometimes slow. Microsoft Dynamics CRM uses a Public Cloud model, praised for seamless scalability within the Microsoft ecosystem, but supports speed and efficiency need improvement.

Pricing and ROI: Oracle CRM is costly, especially its on-premise solutions, appealing to larger companies due to scalability. Despite high costs, it offers substantial ROI through efficiency improvements. Microsoft Dynamics CRM is pricey but cheaper than Salesforce, with a pricing model based on user count and subscription type. It provides competitive ROI through extensive features and integration capabilities.

To learn more, read our detailed Microsoft Dynamics CRM vs. Oracle CRM Report (Updated: April 2025).

Buyer's Guide

Microsoft Dynamics CRM vs. Oracle CRM

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Dynamics CRM

Ranking in CRM

2nd

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (1st), Local Government CRM (1st), Marketing Management (2nd), Sales Force Automation (2nd)

Oracle CRM

Ranking in CRM

9th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Marketing Automation (5th)

Mindshare comparison

As of April 2025, in the CRM category, the mindshare of Microsoft Dynamics CRM is 11.5%, down from 14.0% compared to the previous year. The mindshare of Oracle CRM is 3.3%, down from 4.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Rishabh Chhajer

Head IT at Dhani

Intuitive APIs, customizable design, but dashboards could improve

The most advantageous aspect of Microsoft Dynamics CRM is its periodic updates. Every quarter, Microsoft releases upgrades that address bugs and vulnerabilities. As a company governed by the Reserve Bank of India and SAP security regulations for our stock operations, we conduct periodic reviews of our applications, including Microsoft Dynamics CRM. Whenever we submit an audit report and identify bugs, we reach out to the Microsoft team for assistance. They assure us that the issues will be fixed in the next quarterly release. As a result, we have not experienced any outstanding bugs that have not been recorded or addressed.

Read full review

Omair Bokhari

Head of IT Operations at Fatima Group

Helps business track their customers, sales leads, and opportunities

An area for improvement is the vendors' inability to understand the customers' requirements and communicate them to Oracle. When we started to implement the tool, and during the very initial phases of the product, when Oracle launched it, our company opted for it. We faced a few challenges related to the product speed associated with some functionalities that were not available when the tool was just launched, but later on, it became available, and right now, we are actually using it. The tool is fulfilling our requirements. There were no major hiccups or challenges due to the tool. The solution's mobile app needs to be enriched with more functionalities in the future.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Microsoft Dynamics is user-friendly and intuitive. It's easy to understand how it works."

"The most valuable features of Microsoft Dynamics CRM are its easy operations and functionality."

"This is a scalable solution."

"The control that we have of a process and the ability to have everything recorded from the beginning to the end of the process have been the most valuable features."

"The history of engagement with our customers, including all conversations, has been most valuable when using this solution."

"The most valuable feature in Microsoft Dynamics CRM is funneling."

"Integration with other Microsoft tools is a good feature of Microsoft Dynamics CRM."

"Working with all Microsoft products from one platform is very useful."

More Microsoft Dynamics CRM pros

"The most valuable features of the solution are that it is user-friendly and the fact that the database handling is much better, like any other Oracle solution."

"Oracle CRM is a versatile solution with many features and functionalities that makes it a suitable solution for many different business use cases."

"CRM's performance is good, we've never faced any issues with it."

"It is difficult to highlight the most valuable features because the system as a whole works very well for our loyal program. It is a very good system and I believe that they are the oldest loyalty system on the market. The service is very good, with many customizable options, and has a strong database to help us build our rules and point systems for the loyal program."

"Oracle CRM accommodates client needs, potentially reducing licensing costs with a pay-as-you-go approach. It also allows for the standardization of processes and reporting, which is important for our organization. Additionally, integration through APIs improves connectivity."

"The solution is smooth, easy to use, easy to customize and it has many features. Plus, there are regular updates."

"Oracle CRM is a stable solution."

"Case management, incident management, and request management features are valuable."

More Oracle CRM pros

Cons

"The price of Microsoft Dynamics CRM could improve."

"We had to do some customizations on top and it got a bit cumbersome."

"I am happy with it. If anything, its interface could be improved."

"The UI could definitely be improved."

"Out of the box, the solution doesn't really have a desirable user experience. We have to set it up and customize it to meet our needs."

"The solution could have better dashboards and the Microsoft operating system could be more intuitive."

"Better integration would be an improvement."

"It could be less complicated for smaller organizations."

More Microsoft Dynamics CRM cons

"The product's UI lags, and with all the new technologies, it is not quick enough to adopt them."

"In the planning area in order to calculate commissions the function could be improved. Currently, we are not using that functionality because it is very basic."

"A specialized team is required for managing Oracle, which is extra overhead for the customer."

"We noticed that sometimes it can be slow, and then we have to refresh the whole system."

"The licensing is expensive."

"Oracle CRM can improve integration and performance."

"Though Oracle CRM's support has a good reaction time, it needs to be better."

"The user interface and performance could be better."

More Oracle CRM cons

Pricing and Cost Advice

"We have to buy a separate license in order to implement the social listening feature."

"Dynamics CRM's pricing is fair."

"The cost depends on a number of factors, so whoever is implementing it will need to take that into consideration before it is done."

"Microsoft Dynamics CRM is slightly cheaper than Salesforce today. Pricing for the solution is pretty aggressive in the market."

"Microsoft Dynamics CRM is an expensive solution."

"The annual license for Microsoft Dynamics CRM could be reduced, it is expensive."

"The solution is expensive."

"Pricing for this software could be cheaper."

More Microsoft Dynamics CRM pricing and cost advice

"Oracle is very expensive, but you have to pay to get this kind of scalability and database flexibility."

"It is not cheap. It is more suitable for big companies."

"The costing for this solution is very high. It targets top tier companies. This solution can be split up into multiple modules to cater to the low tier customers."

"Shifting from traditional licensing and monthly maintenance fees to a subscription-based, pay-as-you-use model offers several advantages. This approach only charges me for my transactions, aligning costs with business performance. As my company grows, the software provider's revenue grows proportionally to the increased usage. The cost and suitability of Oracle CRM depend on factors like location, industry, and compliance needs. It may be more common for US companies to use Oracle CRM and European ones to use SAP."

"Every year, we have new users, and we get new licenses. It depends on various things such as the number of users and expansion of our business lines."

"On a scale of one to ten, where one is cheap, and ten is expensive, I rate the pricing a twelve. Oracle CRM is on the expensive side."

"There is a license required to use this solution. The price is reasonable for a CRM."

"The pricing for licensing is pretty expensive. If you need one particular feature it becomes expensive to have to continue paying for it."

More Oracle CRM pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Government

11%

Financial Services Firm

11%

Manufacturing Company

Computer Software Company

13%

Financial Services Firm

12%

University

12%

Government

12%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Microsoft Dynamics CRM?

The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports.

See all answers

What needs improvement with Microsoft Dynamics CRM?

Costing might be a reason for concern. It could be an issue for the organization, or maybe not. It's uncertain.

See all answers

What is your primary use case for Microsoft Dynamics CRM?

I use the solution to manage the lead sales pipeline and enable the marketing department to maintain customer data.

See all answers

What do you like most about Oracle CRM?

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...

See all answers

What is your experience regarding pricing and costs for Oracle CRM?

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.

See all answers

What needs improvement with Oracle CRM?

Oracle CRM should improve in terms of AI capabilities and user interface design. Compared to Salesforce, it lacks advanced features in these areas and is not as user-friendly.

See all answers

Comparisons

SAP CRM vs Microsoft Dynamics CRM

Compared 21% of the time

ServiceNow vs Microsoft Dynamics CRM

Compared 20% of the time

Salesforce Sales Cloud vs Microsoft Dynamics CRM

Compared 16% of the time

Siebel CRM vs Microsoft Dynamics CRM

Compared 10% of the time

monday.com vs Microsoft Dynamics CRM

Compared 2% of the time

More Microsoft Dynamics CRM Competitors

Siebel CRM vs Oracle CRM

Compared 35% of the time

SAP CRM vs Oracle CRM

Compared 32% of the time

Salesforce Sales Cloud vs Oracle CRM

Compared 13% of the time

Zoho CRM vs Oracle CRM

Compared 5% of the time

Oracle Eloqua vs Oracle CRM

Compared 4% of the time

More Oracle CRM Competitors

Product Reports

Buyer's Guide

Microsoft Dynamics CRM

March 2025

Download Microsoft Dynamics CRM product report

Buyer's Guide

Oracle CRM

March 2025

Download Oracle CRM product report

Also Known As

Dynamics CRM, MS Dynamics CRM

Market2Lead

Overview

Microsoft Dynamics CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and customer service processes. With its user-friendly interface and powerful features, it enables organizations to effectively manage their customer interactions and drive business growth.

One of the key features of Microsoft Dynamics CRM is its sales automation capabilities. It allows sales teams to track leads, manage opportunities, and close deals more efficiently. The solution provides a centralized platform for managing customer information, enabling sales representatives to access real-time data and make informed decisions. It also offers tools for forecasting, pipeline management, and sales analytics, helping businesses optimize their sales processes and drive revenue growth.

In addition to sales automation, Microsoft Dynamics CRM offers robust marketing automation features. It enables marketers to create and execute targeted marketing campaigns, track campaign performance, and generate actionable insights. The solution provides tools for lead management, email marketing, social media integration, and customer segmentation, allowing businesses to engage with their customers effectively and drive marketing ROI.

Furthermore, Microsoft Dynamics CRM helps organizations deliver exceptional customer service. It provides a unified view of customer interactions, enabling customer service representatives to deliver personalized and timely support. The solution offers case management, a knowledge base, and self-service portal capabilities, empowering customers to find answers to their queries and resolve issues on their own. It also provides tools for service analytics and reporting, helping businesses identify areas for improvement and enhance customer satisfaction.

Microsoft

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Oracle

Sample Customers

Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

Buyer's Guide

Microsoft Dynamics CRM vs. Oracle CRM

April 2025

Free Report: Microsoft Dynamics CRM vs. Oracle CRM

Find out what your peers are saying about Microsoft Dynamics CRM vs. Oracle CRM and other solutions. Updated: April 2025.

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