Microsoft Dynamics CRM vs Oracle CRM comparison

Microsoft and Oracle are both solutions in the CRM category. Microsoft is ranked #2 with an average rating of 7.9, while Oracle is ranked #9 with an average rating of 7.5. Microsoft holds a 14.1% mindshare in CRM, compared to Oracle’s 3.6% mindshare. Additionally, 92% of Microsoft users are willing to recommend the solution, compared to 89% of Oracle users who would recommend it.

Microsoft Dynamics CRM

Read 73 Microsoft Dynamics CRM reviews

4,342 Views
4,164 Comparison Views

92% willing to recommend

Oracle CRM

Read 38 Oracle CRM reviews

1,654 Views
1,284 Comparison Views

89% willing to recommend

Microsoft Dynamics CRM

Oracle CRM

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Executive SummaryUpdated on Oct 8, 2024

Oracle CRM and Microsoft Dynamics CRM are both strong contenders in the CRM market. Oracle CRM seems to have the upper hand for organizations requiring advanced analytics and integration capacity, while Microsoft Dynamics CRM stands out due to its ease of use and integration with Microsoft products.

Features: Oracle CRM features robust analytics, customization capabilities, and strong integration capacity, which cater well to organizations with complex data needs. Microsoft Dynamics CRM is known for its seamless integration with Microsoft Office, intuitive access to business workflows, and ease of use, making it an effective tool for daily operations and productivity improvements.

Room for Improvement: Oracle CRM needs enhancements in user-friendliness, better customer support, and a more straightforward configuration process. Microsoft Dynamics CRM requires improved reporting features, enhancements in system speed, and better customization options to maintain competitiveness.

Ease of Deployment and Customer Service: Oracle CRM's deployment process is considered complex and time-consuming, with customer support sometimes lacking responsiveness. Microsoft Dynamics CRM offers a smoother deployment process and provides more consistent and faster customer service experiences.

Pricing and ROI: Oracle CRM's initial setup costs are higher, impacting ROI timelines, requiring significant upfront investment. Microsoft Dynamics CRM presents more competitive pricing structures, resulting in quicker ROI, making it a more cost-effective choice for budget-conscious organizations.

To learn more, read our detailed Microsoft Dynamics CRM vs. Oracle CRM Report (Updated: October 2024).

Buyer's Guide

Microsoft Dynamics CRM vs. Oracle CRM

October 2024

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Categories and Ranking

Microsoft Dynamics CRM

Ranking in CRM

2nd

Average Rating

7.8

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (1st), Local Government CRM (1st), Marketing Management (2nd), Sales Force Automation (2nd)

Oracle CRM

Ranking in CRM

9th

Average Rating

7.8

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

Marketing Automation (5th)

Mindshare comparison

As of November 2024, in the CRM category, the mindshare of Microsoft Dynamics CRM is 14.1%, down from 14.5% compared to the previous year. The mindshare of Oracle CRM is 3.6%, down from 5.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Arun Srivastav

CEO at Planfirma Technologies Private Limited

Easy to use and integrates well with emails, WhatsApp, and SMS gateways

The most valuable feature of Microsoft Dynamics CRM is the campaign feature. The solution's campaign feature allows you to collate a group of customers and the frequency of email notifications sent to them. You can put an advertising budget for a series of customers, whereby high net-worth individuals will be marketed for high-end products. Low-end customers will be in a different campaign. So, we run campaigns on different sectors of customers. One of the solution's good features is integration because it directly integrates with Microsoft tools. Microsoft Office 365 and Microsoft Teams are built into it. The solution gives a varied network of text and email gateways, which are already integrated and come with the package.

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SrinivasReddy2

Consultant at British Council

Typical configuration, no customization needed and quick to deploy

The product is straightforward to set up. There's no difficulty. It doesn't create any problems. The deployment took around four to five hours. It is a typical configuration, not customization is needed. Once we do Oracle installation, the configuration will be done based on business requirements. Customization should be done on the application. That will take around a month. CRM is integrated with ECP for data and stock-related information with respect to vendors. It is mostly integrated with other Oracle products. Moreover, the integration is easy.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Compared to other partners, the most valuable aspect of Microsoft Dynamics CRM is its intuitive APIs, which are customizable and allow for the addition of multiple parameters and attributes. This feature enhances the purpose call in our services. Additionally, the learning curve for contact center agents using Microsoft Dynamics CRM is shorter than with other solution providers. Finally, the commercial aspects of Microsoft Dynamics CRM are superior to those of other solution providers."

"Microsoft Dynamics CRM has good integration with the Microsoft Stack of solutions. However, the Salesforce ecosystem is stronger."

"The most valuable feature in Microsoft Dynamics CRM is funneling."

"The solution's return on investment is worth it."

"We are able to effectively follow up on requests, ensuring all customer issues are resolved in a timely manner. This solution provides a platform where there is visibility of all customer interactions, with efficient follow-up."

"The most valuable features are the integration capabilities with other third-party software. It has an easy user interface and in terms of security, it has permission-based access for different users."

"The most valuable feature of Microsoft Dynamics CRM is the integration with Microsoft Office 365."

"I like the fact that I can keep track of everything I do in relation to my own job."

More Microsoft Dynamics CRM pros

"During the demos, Oracle CRM's natural language search feature stood out to me. It departs from the traditional menu-based options, making searches more intuitive. Another significant feature is their Common Data Platform. Including an accounting package as part of the full platform was also appealing."

"It is difficult to highlight the most valuable features because the system as a whole works very well for our loyal program. It is a very good system and I believe that they are the oldest loyalty system on the market. The service is very good, with many customizable options, and has a strong database to help us build our rules and point systems for the loyal program."

"Oracle CRM is very, very stable, one of the most stable products I've used in my career, and doesn't require much maintenance."

"CRM's performance is good, we've never faced any issues with it."

"It is very simple."

"The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the previous year. Having this information helps me understand the size of the company better and tailor my proposals accordingly."

"The reporting features are valuable."

"It's very easy to find any customer-related data."

More Oracle CRM pros

Cons

"It would be a little bit easier if there were better ways to configure and modify native add-ins or plugins."

"The product is very old."

"Microsoft Dynamics CRM would be far superior if it had an analytical dashboard and AI-based systems."

"If there was a bit more automation, specifically for marketing tasks, that would be ideal."

"Microsoft Dynamics CRM can improve by having integration with Slack. Additionally, the solution is incomplete, and we must use other solutions to fulfill our needs."

"Microsoft Dynamics CRM is operational enough, in terms of frequency, but an area for improvement would be its dashboard. Currently, it's widget-like, so hopefully, it could be improved, particularly to allow you to create a custom dashboard using a query. A custom dashboard would make the solution better and is an additional feature I'd like to see in the next release of Microsoft Dynamics CRM because right now, it only has a default dashboard, but maybe my account has limited access, so I can only see the default version of the dashboard."

"Sometimes Microsoft's support can be difficult to contact, and it can take a while to get a response to a ticket."

"Technical support could be faster and more responsive."

More Microsoft Dynamics CRM cons

"The licensing is expensive."

"Though Oracle CRM's support has a good reaction time, it needs to be better."

"The configuration requires a lot of technical intervention."

"Oracle CRM should have more integration with different platforms."

"I would like to remove all manual work and get the benefits of the function that Oracle provides without any manual interference or paperwork."

"Their support could be faster. Like any other solution provider, in some cases, it takes time to get their response, and sometimes, they do not fix the issue in the first round. Therefore, we have to go through another round."

"Improvements could be made in automating certain tasks, such as automatically notifying me via email when a customer has signed off on a proposal. Some of these features require payment, but including them in the basic package for smaller companies would be beneficial."

"This solution is only available on-premises. It could be improved by offering a cloud/SaaS option which is more scalable."

More Oracle CRM cons

Pricing and Cost Advice

"The solution is expensive."

"Microsoft Dynamics CRM's price is too high."

"The solution is open source and is free. However, it does require a Dynamics 365 subscription."

"I give the price of the solution an eight out of ten."

"My organization pays for the license, and I do not know how much it costs."

"I'm not aware of any licensing costs for Microsoft Dynamics CRM."

"The solution is not expensive."

More Microsoft Dynamics CRM pricing and cost advice

"We have annual licenses to use this solution that are quite expensive. For example, we have approximately four types of licenses and we have one annual contract for the number of licenses we use for Oracle CRM and the loyalty system."

"The product’s pricing is very high."

"It is not cheap. It is more suitable for big companies."

"Compared to alternative solutions Oracle CRM is expensive."

"Oracle is very expensive, but you have to pay to get this kind of scalability and database flexibility."

"In my region, the tool is expensive. There are no additional costs in addition to the standard licensing fees of the tool."

"The tool's pricing involves a monthly subscription fee based on the number of users. I believe it's around $20 per user initially, and then an additional five dollars per user if more users are added."

"There is a license required to use this solution. The price is reasonable for a CRM."

More Oracle CRM pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

11%

Government

10%

Manufacturing Company

Computer Software Company

15%

Financial Services Firm

11%

University

10%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Microsoft Dynamics CRM?

The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports.

See all answers

What needs improvement with Microsoft Dynamics CRM?

The UI/UX needs improvement as it is not intuitive from day one. It becomes intuitive once learned, however, it should be less complex initially.

See all answers

What is your primary use case for Microsoft Dynamics CRM?

The use cases are for HR management, resource management, project insight, and timesheet management. It is mostly connected with people and resource management.

See all answers

What do you like most about Oracle CRM?

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...

See all answers

What is your experience regarding pricing and costs for Oracle CRM?

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.

See all answers

What needs improvement with Oracle CRM?

Oracle CRM should improve in terms of AI capabilities and user interface design. Compared to Salesforce, it lacks advanced features in these areas and is not as user-friendly.

See all answers

Comparisons

SAP CRM vs Microsoft Dynamics CRM

Compared 23% of the time

Salesforce Sales Cloud vs Microsoft Dynamics CRM

Compared 21% of the time

ServiceNow vs Microsoft Dynamics CRM

Compared 16% of the time

Siebel CRM vs Microsoft Dynamics CRM

Compared 12% of the time

ServiceNow Customer Service Management vs Microsoft Dynamics CRM

Compared 2% of the time

More Microsoft Dynamics CRM Competitors

SAP CRM vs Oracle CRM

Compared 36% of the time

Siebel CRM vs Oracle CRM

Compared 34% of the time

Salesforce Sales Cloud vs Oracle CRM

Compared 11% of the time

Zoho CRM vs Oracle CRM

Compared 4% of the time

Amdocs CRM vs Oracle CRM

Compared 4% of the time

More Oracle CRM Competitors

Product Reports

Buyer's Guide

Microsoft Dynamics CRM

November 2024

Download Microsoft Dynamics CRM product report

Buyer's Guide

Oracle CRM

November 2024

Download Oracle CRM product report

Also Known As

Dynamics CRM, MS Dynamics CRM

Market2Lead

Learn More

Microsoft

Oracle

Overview

Microsoft Dynamics CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and customer service processes. With its user-friendly interface and powerful features, it enables organizations to effectively manage their customer interactions and drive business growth.

One of the key features of Microsoft Dynamics CRM is its sales automation capabilities. It allows sales teams to track leads, manage opportunities, and close deals more efficiently. The solution provides a centralized platform for managing customer information, enabling sales representatives to access real-time data and make informed decisions. It also offers tools for forecasting, pipeline management, and sales analytics, helping businesses optimize their sales processes and drive revenue growth.

In addition to sales automation, Microsoft Dynamics CRM offers robust marketing automation features. It enables marketers to create and execute targeted marketing campaigns, track campaign performance, and generate actionable insights. The solution provides tools for lead management, email marketing, social media integration, and customer segmentation, allowing businesses to engage with their customers effectively and drive marketing ROI.

Furthermore, Microsoft Dynamics CRM helps organizations deliver exceptional customer service. It provides a unified view of customer interactions, enabling customer service representatives to deliver personalized and timely support. The solution offers case management, a knowledge base, and self-service portal capabilities, empowering customers to find answers to their queries and resolve issues on their own. It also provides tools for service analytics and reporting, helping businesses identify areas for improvement and enhance customer satisfaction.

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Sample Customers

Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

Buyer's Guide

Microsoft Dynamics CRM vs. Oracle CRM

October 2024

Free Report: Microsoft Dynamics CRM vs. Oracle CRM

Find out what your peers are saying about Microsoft Dynamics CRM vs. Oracle CRM and other solutions. Updated: October 2024.

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