Microsoft Dynamics CRM vs Oracle CRM comparison

Microsoft and Oracle are both solutions in the CRM category. Microsoft is ranked #2 with an average rating of 7.9, while Oracle is ranked #9 with an average rating of 7.4. Microsoft holds a 12.2% mindshare in CRM, compared to Oracle’s 3.1% mindshare. Additionally, 92% of Microsoft users are willing to recommend the solution, compared to 89% of Oracle users who would recommend it.

Microsoft Dynamics CRM

Read 76 Microsoft Dynamics CRM reviews

4,050 Views
3,957 Comparison Views

92% willing to recommend

Oracle CRM

Read 38 Oracle CRM reviews

1,491 Views
1,158 Comparison Views

89% willing to recommend

Microsoft Dynamics CRM

Oracle CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 12, 2025

Oracle CRM and Microsoft Dynamics CRM compete in the CRM solutions category. Oracle CRM holds an advantage due to its robust industry-specific modules and powerful integration features, making it ideal for diverse business requirements.

Features: Oracle CRM offers powerful real-time and batch integration tools, a Product Configurator, and a Common Data Platform, making it versatile for various industries. Microsoft Dynamics CRM provides seamless integration with Microsoft Office, intuitive dashboards enhancing user experience, and customizable features to streamline the entire sales process.

Room for Improvement: Oracle CRM requires enhancements in user interface, mobile functionality, and greater integration flexibility. It also struggles with performance speed and demands technical expertise. Microsoft Dynamics CRM could improve ease of use, dashboard customizations, and integration with non-Microsoft systems. It also needs more AI-driven features and robust analytics.

Ease of Deployment and Customer Service: Oracle CRM offers flexible On-premises, Private Cloud, and Hybrid deployment models suitable for larger organizations. Customer service is generally good but sometimes slow. Microsoft Dynamics CRM uses a Public Cloud model, praised for seamless scalability within the Microsoft ecosystem, but supports speed and efficiency need improvement.

Pricing and ROI: Oracle CRM is costly, especially its on-premise solutions, appealing to larger companies due to scalability. Despite high costs, it offers substantial ROI through efficiency improvements. Microsoft Dynamics CRM is pricey but cheaper than Salesforce, with a pricing model based on user count and subscription type. It provides competitive ROI through extensive features and integration capabilities.

To learn more, read our detailed Microsoft Dynamics CRM vs. Oracle CRM Report (Updated: January 2025).

Buyer's Guide

Microsoft Dynamics CRM vs. Oracle CRM

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Dynamics CRM

Ranking in CRM

2nd

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (1st), Local Government CRM (1st), Marketing Management (2nd), Sales Force Automation (2nd)

Oracle CRM

Ranking in CRM

9th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Marketing Automation (5th)

Mindshare comparison

As of February 2025, in the CRM category, the mindshare of Microsoft Dynamics CRM is 12.2%, down from 14.4% compared to the previous year. The mindshare of Oracle CRM is 3.1%, down from 4.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Arun Srivastav

CEO at Planfirma Technologies Private Limited

Easy to use and integrates well with emails, WhatsApp, and SMS gateways

The most valuable feature of Microsoft Dynamics CRM is the campaign feature. The solution's campaign feature allows you to collate a group of customers and the frequency of email notifications sent to them. You can put an advertising budget for a series of customers, whereby high net-worth individuals will be marketed for high-end products. Low-end customers will be in a different campaign. So, we run campaigns on different sectors of customers. One of the solution's good features is integration because it directly integrates with Microsoft tools. Microsoft Office 365 and Microsoft Teams are built into it. The solution gives a varied network of text and email gateways, which are already integrated and come with the package.

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Omair Bokhari

Head of IT Operations at Fatima Group

Helps business track their customers, sales leads, and opportunities

An area for improvement is the vendors' inability to understand the customers' requirements and communicate them to Oracle. When we started to implement the tool, and during the very initial phases of the product, when Oracle launched it, our company opted for it. We faced a few challenges related to the product speed associated with some functionalities that were not available when the tool was just launched, but later on, it became available, and right now, we are actually using it. The tool is fulfilling our requirements. There were no major hiccups or challenges due to the tool. The solution's mobile app needs to be enriched with more functionalities in the future.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The history of engagement with our customers, including all conversations, has been most valuable when using this solution."

"Microsoft Dynamics CRM has plenty of valuable features."

"The solution is versatile and customizable."

"The solution's return on investment is worth it."

"Technical support is completely good."

"It ensures that there's continuity, and you don't have to start asking the customer about what happened. From CRM, you can easily see all the interactions and events in the record and take it from there."

"The most valuable feature in Microsoft Dynamics CRM is funneling."

"Multifeatured CRM software with good stability and scalability."

More Microsoft Dynamics CRM pros

"During the demos, Oracle CRM's natural language search feature stood out to me. It departs from the traditional menu-based options, making searches more intuitive. Another significant feature is their Common Data Platform. Including an accounting package as part of the full platform was also appealing."

"It's very easy to find any customer-related data."

"The most valuable features of the solution are that it is user-friendly and the fact that the database handling is much better, like any other Oracle solution."

"It has a wide variety of use cases."

"The solution is scalable."

"The most valuable feature of Oracle CRM is the organization it provides."

"For the most part, the solution is straightforward."

"It is difficult to highlight the most valuable features because the system as a whole works very well for our loyal program. It is a very good system and I believe that they are the oldest loyalty system on the market. The service is very good, with many customizable options, and has a strong database to help us build our rules and point systems for the loyal program."

More Oracle CRM pros

Cons

"During a period of time, restoring data and maintaining it could be better in Microsoft Dynamics CRM."

"We had to do some customizations on top and it got a bit cumbersome."

"Microsoft Dynamics CRM could improve by making it easier to export data to SharePoint because most of our customers use SharePoint. They have to log into a Microsoft environment platform from their SharePoint for access should be made easier. Additionally, if the customer portal was enhanced for it to be customized it would be a benefit."

"Out of the box, the solution doesn't really have a desirable user experience. We have to set it up and customize it to meet our needs."

"It would be better if it were more secure."

"The solution could have better dashboards and the Microsoft operating system could be more intuitive."

"Dynamic's management could be improved. The tech management should have better technical capabilities."

"This solution would be easier to use if everything was displayed on one page, to avoid moving from one tab to another tab to add documents or add comments."

More Microsoft Dynamics CRM cons

"The user interface could be better. It's currently running on an older Java UI format, which could be upgraded to Fiori."

"The licensing is expensive."

"The one thing that I hate about it is when you pay for services for a certain amount of time, the service ends just before it should be over. For example, I may pay for a month of service, but it will tell me the service is over before the month ends."

"I'd like to see more feature enhancements."

"Though Oracle CRM's support has a good reaction time, it needs to be better."

"The cost can be a bit more expensive compared to other options."

"In the planning area in order to calculate commissions the function could be improved. Currently, we are not using that functionality because it is very basic."

"Getting technical support from Oracle involved going through commercial layers, which could sometimes cause delays. The attention received depended on the client's status and spending with Oracle. Clients with significant spending received global attention and a corporate account manager, while those with lower spending had to work with a local account manager, which wasn't always beneficial. This process could lead to delays in getting technical issues resolved. I am not satisfied with its support."

More Oracle CRM cons

Pricing and Cost Advice

"We have to buy a separate license in order to implement the social listening feature."

"The solution is expensive."

"The solution is open source and is free. However, it does require a Dynamics 365 subscription."

"Microsoft often encourages customers to commit to multi-year enterprise-level agreements, such as three or five-year deals with a minimum commitment of, for example, $200,000 dollars. However, in order to acquire more customers, I believe Microsoft should offer this same rate for one-year commitments for customers who want to experience it."

"Microsoft Dynamics CRM is very affordable if you use the yearly subscription."

"The annual license for Microsoft Dynamics CRM could be reduced, it is expensive."

"The cost depends on a number of factors, so whoever is implementing it will need to take that into consideration before it is done."

"My organization pays for the license, and I do not know how much it costs."

More Microsoft Dynamics CRM pricing and cost advice

"Oracle is very expensive, but you have to pay to get this kind of scalability and database flexibility."

"The licensing is on a yearly basis."

"Every year, we have new users, and we get new licenses. It depends on various things such as the number of users and expansion of our business lines."

"Compared to alternative solutions Oracle CRM is expensive."

"The solution is expensive."

"We were able to get a ten-year contract for a very good discount with our three platforms together with Oracle."

"The tool's pricing involves a monthly subscription fee based on the number of users. I believe it's around $20 per user initially, and then an additional five dollars per user if more users are added."

"On a scale of one to ten, where one is cheap, and ten is expensive, I rate the pricing a twelve. Oracle CRM is on the expensive side."

More Oracle CRM pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

11%

Government

10%

Manufacturing Company

Computer Software Company

14%

Financial Services Firm

11%

University

10%

Government

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Microsoft Dynamics CRM?

The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports.

See all answers

What needs improvement with Microsoft Dynamics CRM?

Costing might be a reason for concern. It could be an issue for the organization, or maybe not. It's uncertain.

See all answers

What is your primary use case for Microsoft Dynamics CRM?

I use the solution to manage the lead sales pipeline and enable the marketing department to maintain customer data.

See all answers

What do you like most about Oracle CRM?

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...

See all answers

What is your experience regarding pricing and costs for Oracle CRM?

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.

See all answers

What needs improvement with Oracle CRM?

Oracle CRM should improve in terms of AI capabilities and user interface design. Compared to Salesforce, it lacks advanced features in these areas and is not as user-friendly.

See all answers

Comparisons

SAP CRM vs Microsoft Dynamics CRM

Compared 23% of the time

Salesforce Sales Cloud vs Microsoft Dynamics CRM

Compared 19% of the time

ServiceNow vs Microsoft Dynamics CRM

Compared 18% of the time

Siebel CRM vs Microsoft Dynamics CRM

Compared 12% of the time

Pega CRM vs Microsoft Dynamics CRM

Compared 1% of the time

More Microsoft Dynamics CRM Competitors

Siebel CRM vs Oracle CRM

Compared 37% of the time

SAP CRM vs Oracle CRM

Compared 35% of the time

Salesforce Sales Cloud vs Oracle CRM

Compared 10% of the time

Zoho CRM vs Oracle CRM

Compared 4% of the time

Oracle Eloqua vs Oracle CRM

Compared 3% of the time

More Oracle CRM Competitors

Product Reports

Buyer's Guide

Microsoft Dynamics CRM

January 2025

Download Microsoft Dynamics CRM product report

Buyer's Guide

Oracle CRM

January 2025

Download Oracle CRM product report

Also Known As

Dynamics CRM, MS Dynamics CRM

Market2Lead

Overview

Microsoft Dynamics CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and customer service processes. With its user-friendly interface and powerful features, it enables organizations to effectively manage their customer interactions and drive business growth.

One of the key features of Microsoft Dynamics CRM is its sales automation capabilities. It allows sales teams to track leads, manage opportunities, and close deals more efficiently. The solution provides a centralized platform for managing customer information, enabling sales representatives to access real-time data and make informed decisions. It also offers tools for forecasting, pipeline management, and sales analytics, helping businesses optimize their sales processes and drive revenue growth.

In addition to sales automation, Microsoft Dynamics CRM offers robust marketing automation features. It enables marketers to create and execute targeted marketing campaigns, track campaign performance, and generate actionable insights. The solution provides tools for lead management, email marketing, social media integration, and customer segmentation, allowing businesses to engage with their customers effectively and drive marketing ROI.

Furthermore, Microsoft Dynamics CRM helps organizations deliver exceptional customer service. It provides a unified view of customer interactions, enabling customer service representatives to deliver personalized and timely support. The solution offers case management, a knowledge base, and self-service portal capabilities, empowering customers to find answers to their queries and resolve issues on their own. It also provides tools for service analytics and reporting, helping businesses identify areas for improvement and enhance customer satisfaction.

Microsoft

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Oracle

Sample Customers

Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

Buyer's Guide

Microsoft Dynamics CRM vs. Oracle CRM

January 2025

Free Report: Microsoft Dynamics CRM vs. Oracle CRM

Find out what your peers are saying about Microsoft Dynamics CRM vs. Oracle CRM and other solutions. Updated: January 2025.

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