Oracle CRM vs Siebel CRM comparison

Oracle CRM and Siebel CRM are both solutions in the CRM category. Oracle CRM is ranked #9 with an average rating of 7.4, while Siebel CRM is ranked #6 with an average rating of 8.4. Oracle CRM holds a 3.1% mindshare in CRM, compared to Siebel CRM’s 6.7% mindshare. Additionally, 89% of Oracle CRM users are willing to recommend the solution, compared to 87% of Siebel CRM users who would recommend it.

Oracle CRM

Read 38 Oracle CRM reviews

1,491 Views
1,158 Comparison Views

89% willing to recommend

Siebel CRM

Read 18 Siebel CRM reviews

2,700 Views
2,149 Comparison Views

87% willing to recommend

Oracle CRM

Siebel CRM

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Executive SummaryUpdated on Jan 12, 2025

Oracle CRM and Siebel CRM compete in the CRM software market, catering to diverse industry needs. Oracle CRM seems to have the upper hand due to its comprehensive cloud solutions, which offer flexibility and seamless integration with Oracle E-Business ERP.

Features: Oracle CRM provides robust cloud solutions with modular architecture, seamless integration with Oracle E-Business ERP, and extensive social, marketing, and sales functionalities. Siebel CRM offers high customization, stability, and industry-specific models, making it ideal for complex workflows in particular verticals.

Room for Improvement: Oracle CRM needs to address ease-of-use, enhance cloud-native features, and improve integration with non-Oracle platforms. It also requires user interface enhancements and reduced customization effort. Siebel CRM faces complexity issues, needing improvements in user-friendliness, integration capabilities, and pricing flexibility to attract more users.

Ease of Deployment and Customer Service: Oracle CRM's cloud solutions provide deployment flexibility, suitable for both cloud and on-premises environments. However, it receives criticism for support response times. Siebel CRM is available in cloud, on-premises, and hybrid models, requiring significant setup but offering reliable support, albeit sometimes slow.

Pricing and ROI: Oracle CRM is costly, especially for on-premises installations, though its cloud-based pricing can align better with business growth. Users report potential cost recovery through enhanced process efficiency. Siebel CRM is also considered expensive, particularly for medium-sized enterprises, but offers a positive ROI, despite being deterrent for some due to its price.

To learn more, read our detailed Oracle CRM vs. Siebel CRM Report (Updated: January 2025).

Buyer's Guide

Oracle CRM vs. Siebel CRM

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle CRM

Ranking in CRM

9th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Marketing Automation (5th)

Siebel CRM

Ranking in CRM

6th

Average Rating

7.8

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

Local Government CRM (3rd)

Mindshare comparison

As of February 2025, in the CRM category, the mindshare of Oracle CRM is 3.1%, down from 4.5% compared to the previous year. The mindshare of Siebel CRM is 6.7%, down from 7.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Omair Bokhari

Head of IT Operations at Fatima Group

Helps business track their customers, sales leads, and opportunities

An area for improvement is the vendors' inability to understand the customers' requirements and communicate them to Oracle. When we started to implement the tool, and during the very initial phases of the product, when Oracle launched it, our company opted for it. We faced a few challenges related to the product speed associated with some functionalities that were not available when the tool was just launched, but later on, it became available, and right now, we are actually using it. The tool is fulfilling our requirements. There were no major hiccups or challenges due to the tool. The solution's mobile app needs to be enriched with more functionalities in the future.

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KalpanaSingh

Senior Manager at Credit Suisse

Customizable and flexible but user experience needs enhancement

Siebel is not user-friendly. There are so many tabs and different features that until it's explained to someone, they will not understand it. A user-friendly tool is supposed to be designed in a way where the user can log in and intuitively understand how to use it. People who use it regularly are still confused, and it requires a lot of clicks and is very difficult to navigate. Sometimes it takes a lot of time to reflect the correct information—even when it's updated, you have to refresh it again and again to see the right data.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Oracle CRM helped us better understand the customer journey."

"It is difficult to highlight the most valuable features because the system as a whole works very well for our loyal program. It is a very good system and I believe that they are the oldest loyalty system on the market. The service is very good, with many customizable options, and has a strong database to help us build our rules and point systems for the loyal program."

"It is one of the most proficient CRM tools out there. It is comprehensive and scalable. It covers most of the CRM activities, business lines, and business requirements."

"Oracle Connect as a feature within CRM is valuable for establishing and maintaining customer relationships, enabling users to see customer details and interact graphically with relationships."

"Oracle CRM is very, very stable, one of the most stable products I've used in my career, and doesn't require much maintenance."

"The product is straightforward to set up. There's no difficulty."

"Everything related to insights and dashboards is valuable. It is great for tracking all the effort and generating reports."

"For the most part, the solution is straightforward."

More Oracle CRM pros

"Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system."

"Siebel CRM is the number one CRM product in the world."

"Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals."

"One valuable feature is that certain views can be adjusted as per our requirements, which adds a level of customization that is appreciated."

"Siebel CRM is used for distributing information between systems, trouble ticketing, and case management."

"The flexibility is very good."

"The solution is scalable."

"The solution's order management pack is quite fantastic."

More Siebel CRM pros

Cons

"It’s complex to customize the tool."

"Though Oracle CRM's support has a good reaction time, it needs to be better."

"Oracle CRM should have more integration with different platforms."

"A specialized team is required for managing Oracle, which is extra overhead for the customer."

"The data visualization should be better in Oracle CRM."

"In the planning area in order to calculate commissions the function could be improved. Currently, we are not using that functionality because it is very basic."

"This solution is only available on-premises. It could be improved by offering a cloud/SaaS option which is more scalable."

"The user interface could be better. It's currently running on an older Java UI format, which could be upgraded to Fiori."

More Oracle CRM cons

"I want Oracle to improve the tool’s UI with a vanilla application. I would also like to see an insurance broking vertical in their future releases. There are thousands of brokers who look for an insurance broking solution."

"The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive."

"The documentation needs to be improved."

"However, there are areas that this product has not evolved at par with global industry trends, including the UX/UI and cloud capabilities."

"The UI could be improved by being fully cloud native as this is what our customers are looking for. It would also be great to see what updates are coming up for release and for updates to take place automatically without manual intervention."

"Siebel CRM can improve as an ERP and for a few corporate business workloads."

"Currently, Siebel CRM is not helping the agent provide faster feedback to the customer."

"Siebel CRM should improve its UI. Because it's all about the customer experience and how the customer experiences it, the internal customer is more important for CRM than the people handling the company. So, you get frustrated if you don't have a very good user interface and user experience."

More Siebel CRM cons

Pricing and Cost Advice

"The costing for this solution is very high. It targets top tier companies. This solution can be split up into multiple modules to cater to the low tier customers."

"The product's pricing is manageable and flexible."

"The product’s pricing is very high."

"Oracle is very expensive, but you have to pay to get this kind of scalability and database flexibility."

"There is a license required to use this solution. The price is reasonable for a CRM."

"The cost of a license with support is slightly higher than a regular license."

"In my region, the tool is expensive. There are no additional costs in addition to the standard licensing fees of the tool."

"Every year, we have new users, and we get new licenses. It depends on various things such as the number of users and expansion of our business lines."

More Oracle CRM pricing and cost advice

"The product is expensive."

"I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."

"The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."

"This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."

"Its licensing is yearly."

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

11%

University

10%

Government

10%

Computer Software Company

17%

Financial Services Firm

13%

Government

13%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Oracle CRM?

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...

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What is your experience regarding pricing and costs for Oracle CRM?

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.

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What needs improvement with Oracle CRM?

Oracle CRM should improve in terms of AI capabilities and user interface design. Compared to Salesforce, it lacks advanced features in these areas and is not as user-friendly.

See all answers

What do you like most about Siebel Sales?

Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing...

See all answers

What is your experience regarding pricing and costs for Siebel Sales?

I do not have any information on pricing, setup cost, or licensing.

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What needs improvement with Siebel Sales?

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Comparisons

SAP CRM vs Oracle CRM

Compared 35% of the time

Salesforce Sales Cloud vs Oracle CRM

Compared 10% of the time

Microsoft Dynamics CRM vs Oracle CRM

Compared 10% of the time

Zoho CRM vs Oracle CRM

Compared 4% of the time

Oracle Eloqua vs Oracle CRM

Compared 3% of the time

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Microsoft Dynamics CRM vs Siebel CRM

Compared 28% of the time

SAP CRM vs Siebel CRM

Compared 17% of the time

Oracle CX Sales vs Siebel CRM

Compared 11% of the time

Pega CRM vs Siebel CRM

Compared 7% of the time

Salesforce Sales Cloud vs Siebel CRM

Compared 5% of the time

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Product Reports

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Oracle CRM

January 2025

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Buyer's Guide

Siebel CRM

January 2025

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Also Known As

Market2Lead

Siebel Sales

Overview

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Oracle

Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize their customer-facing activities.

Siebel CRM also provides advanced analytics and reporting capabilities, enabling businesses to gain valuable insights into their customer data and make informed decisions. With its flexible deployment options, including on-premises and cloud-based solutions, Siebel CRM can be tailored to meet the unique needs of any organization.

Oracle

Sample Customers

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB

Buyer's Guide

Oracle CRM vs. Siebel CRM

January 2025

Free Report: Oracle CRM vs. Siebel CRM

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