Oracle CRM vs Siebel CRM comparison

Oracle CRM and Siebel CRM are both solutions in the CRM category. Oracle CRM is ranked #9 with an average rating of 7.5, while Siebel CRM is ranked #6 with an average rating of 8.4. Oracle CRM holds a 3.1% mindshare in CRM, compared to Siebel CRM’s 6.8% mindshare. Additionally, 89% of Oracle CRM users are willing to recommend the solution, compared to 87% of Siebel CRM users who would recommend it.

Oracle CRM

Read 38 Oracle CRM reviews

1,511 Views
1,181 Comparison Views

89% willing to recommend

Siebel CRM

Read 18 Siebel CRM reviews

2,837 Views
2,208 Comparison Views

87% willing to recommend

Oracle CRM

Siebel CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 8, 2024

Oracle CRM and Siebel CRM are leading solutions in the customer resource management sector. Based on user feedback, Oracle CRM is favored for its adaptability and mobile integration, whereas Siebel CRM is recognized for its comprehensive feature set and long-term value.

Features: Oracle CRM is appreciated for its integration capabilities that boost adaptability, flexibility to align with various business processes, and cloud-focused design for scalability. Siebel CRM shines with its broad suite of tools tailored for complex enterprise needs, offering detailed customization, and robust functionality that benefits industries with specific requirements.

Room for Improvement: Oracle CRM users request enhanced reporting capabilities, improved mobile functionalities, and more responsive customer service. Siebel CRM users suggest performance boosts, simplification of system configuration, and a more efficient setup process to enhance user experience.

Ease of Deployment and Customer Service: Oracle CRM is noted for its swift cloud-focused deployment and ease of scaling, but some encounter challenges with service response times. Siebel CRM, through its on-premises and hybrid deployment options, requires more setup time but delivers stable and reliable customer support compared to Oracle.

Pricing and ROI: Oracle CRM's setup costs are competitive, with users reporting significant ROI through improved productivity. Siebel CRM may involve higher initial costs; however, users acknowledge substantial long-term benefits due to its extensive capabilities. Oracle's pricing attracts cost-conscious buyers, while Siebel's returns appeal to users valuing comprehensive functionality over time.

To learn more, read our detailed Oracle CRM vs. Siebel CRM Report (Updated: December 2024).

Buyer's Guide

Oracle CRM vs. Siebel CRM

December 2024

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Categories and Ranking

Oracle CRM

Ranking in CRM

9th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Marketing Automation (5th)

Siebel CRM

Ranking in CRM

6th

Average Rating

7.8

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

Local Government CRM (3rd)

Mindshare comparison

As of January 2025, in the CRM category, the mindshare of Oracle CRM is 3.1%, down from 4.8% compared to the previous year. The mindshare of Siebel CRM is 6.8%, down from 8.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

SrinivasReddy2

Consultant at British Council

Typical configuration, no customization needed and quick to deploy

The product is straightforward to set up. There's no difficulty. It doesn't create any problems. The deployment took around four to five hours. It is a typical configuration, not customization is needed. Once we do Oracle installation, the configuration will be done based on business requirements. Customization should be done on the application. That will take around a month. CRM is integrated with ECP for data and stock-related information with respect to vendors. It is mostly integrated with other Oracle products. Moreover, the integration is easy.

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Shiraz Shah

Unit Head CRM and Customer Engagement Platforms at Allied Bank Limited

Comes with complaint management feature but improvement is needed in UI

The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled manually. With Siebel CRM, we have better integrations and can resolve complaints with a few clicks. When you're in the service industry, tasks matter a lot, especially when you have to access multiple systems to address issues. Being a bank, we currently have around 17 operational systems. It's not feasible to expect users to access them individually to make the necessary changes.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is very simple."

"Everything related to insights and dashboards is valuable. It is great for tracking all the effort and generating reports."

"The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the previous year. Having this information helps me understand the size of the company better and tailor my proposals accordingly."

"The most valuable features of the solution I like are its stability and customization."

"We are able to take back control of our client sales information and analyze it for the future to improve."

"The most important feature is the ability to assign a plan using the manual close function."

"It is one of the most proficient CRM tools out there. It is comprehensive and scalable. It covers most of the CRM activities, business lines, and business requirements."

"Oracle CRM helped us better understand the customer journey."

More Oracle CRM pros

"Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing complex client requirements. For instance, we successfully implemented a module for email responses, a feature that was not readily available or as robust as other CRM tools. Additionally, Siebel's open UI module allowed us to customize the user interface for one of our clients completely. This customization proved to be a major selling point for our company."

"It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want."

"One valuable feature is that certain views can be adjusted as per our requirements, which adds a level of customization that is appreciated."

"The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled manually. With Siebel CRM, we have better integrations and can resolve complaints with a few clicks. When you're in the service industry, tasks matter a lot, especially when you have to access multiple systems to address issues. Being a bank, we currently have around 17 operational systems. It's not feasible to expect users to access them individually to make the necessary changes."

"The solution is scalable."

"Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system."

"Siebel CRM is the number one CRM product in the world."

"Siebel CRM is used for distributing information between systems, trouble ticketing, and case management."

More Siebel CRM pros

Cons

"Improvements could be made in automating certain tasks, such as automatically notifying me via email when a customer has signed off on a proposal. Some of these features require payment, but including them in the basic package for smaller companies would be beneficial."

"It’s complex to customize the tool."

"Customization is an area in the solution that takes too much time. So, it needs to be improved."

"The licensing is expensive."

"The cost can be a bit more expensive compared to other options."

"The data visualization should be better in Oracle CRM."

"The performance could be better."

"The initial setup is complex, it could be improved to be more simplified."

More Oracle CRM cons

"Oracle needs to improve its support. The major drawback I've observed with Siebel CRM is that Oracle hasn't taken appropriate steps to improve it since 2019. We noticed a steep downfall because Oracle was slow to roll out upgrades like Open UI. By the time these upgrades were available, the market had shifted to cloud solutions, which competitors were already providing much earlier."

"Currently, Siebel CRM is not helping the agent provide faster feedback to the customer."

"Siebel CRM should improve its UI. Because it's all about the customer experience and how the customer experiences it, the internal customer is more important for CRM than the people handling the company. So, you get frustrated if you don't have a very good user interface and user experience."

"The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive."

"The tool took a lot of time to deploy."

"The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system."

"Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce."

"The solution itself is very heavy."

More Siebel CRM cons

Pricing and Cost Advice

"We have annual licenses to use this solution that are quite expensive. For example, we have approximately four types of licenses and we have one annual contract for the number of licenses we use for Oracle CRM and the loyalty system."

"There are licenses needed to use this solution and they are managed by our product team."

"Compared to alternative solutions Oracle CRM is expensive."

"In my region, the tool is expensive. There are no additional costs in addition to the standard licensing fees of the tool."

"Oracle is very expensive, but you have to pay to get this kind of scalability and database flexibility."

"The product's pricing is manageable and flexible."

"The cost of a license with support is slightly higher than a regular license."

"The product’s pricing is very high."

More Oracle CRM pricing and cost advice

"I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."

"The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."

"This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."

"The product is expensive."

"Its licensing is yearly."

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

11%

University

11%

Government

10%

Computer Software Company

17%

Government

13%

Financial Services Firm

13%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Oracle CRM?

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...

See all answers

What is your experience regarding pricing and costs for Oracle CRM?

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.

See all answers

What needs improvement with Oracle CRM?

Oracle CRM should improve in terms of AI capabilities and user interface design. Compared to Salesforce, it lacks advanced features in these areas and is not as user-friendly.

See all answers

What do you like most about Siebel Sales?

Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing...

See all answers

What is your experience regarding pricing and costs for Siebel Sales?

I do not have any information on pricing, setup cost, or licensing.

See all answers

What needs improvement with Siebel Sales?

Siebel is not user-friendly. There are so many tabs and different features that until it's explained to someone, they will not understand it. A user-friendly tool is supposed to be designed in a wa...

See all answers

Comparisons

SAP CRM vs Oracle CRM

Compared 35% of the time

Microsoft Dynamics CRM vs Oracle CRM

Compared 12% of the time

Salesforce Sales Cloud vs Oracle CRM

Compared 10% of the time

Zoho CRM vs Oracle CRM

Compared 4% of the time

More Oracle CRM Competitors

Microsoft Dynamics CRM vs Siebel CRM

Compared 30% of the time

SAP CRM vs Siebel CRM

Compared 18% of the time

Oracle CX Sales vs Siebel CRM

Compared 11% of the time

Pega CRM vs Siebel CRM

Compared 6% of the time

NetSuite CRM+ vs Siebel CRM

Compared 5% of the time

More Siebel CRM Competitors

Product Reports

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Oracle CRM

December 2024

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Buyer's Guide

Siebel CRM

December 2024

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Also Known As

Market2Lead

Siebel Sales

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Oracle

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Oracle

Overview

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize their customer-facing activities.

Siebel CRM also provides advanced analytics and reporting capabilities, enabling businesses to gain valuable insights into their customer data and make informed decisions. With its flexible deployment options, including on-premises and cloud-based solutions, Siebel CRM can be tailored to meet the unique needs of any organization.

Sample Customers

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB

Buyer's Guide

Oracle CRM vs. Siebel CRM

December 2024

Free Report: Oracle CRM vs. Siebel CRM

Find out what your peers are saying about Oracle CRM vs. Siebel CRM and other solutions. Updated: December 2024.

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