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Oracle CRM pros and cons

Vendor: Oracle
3.9 out of 5
884 followers
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Oracle CRM Pros review quotes

KV
May 15, 2024
Oracle CRM accommodates client needs, potentially reducing licensing costs with a pay-as-you-go approach. It also allows for the standardization of processes and reporting, which is important for our organization. Additionally, integration through APIs improves connectivity.
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reviewer1877388 - PeerSpot reviewer
Jun 8, 2022
For the most part, the solution is straightforward.
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Omair Bokhari - PeerSpot reviewer
Aug 9, 2024
It helps our company interact with our customers, track leads and opportunities, determine how many opportunities are transferred into actual sales, and other such areas.
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Buyer's Guide
Oracle CRM
November 2024
Free Report: Oracle CRM Reviews and More
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CQ
Dec 31, 2020
We are able to take back control of our client sales information and analyze it for the future to improve.
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reviewer1063128 - PeerSpot reviewer
May 10, 2024
During the demos, Oracle CRM's natural language search feature stood out to me. It departs from the traditional menu-based options, making searches more intuitive. Another significant feature is their Common Data Platform. Including an accounting package as part of the full platform was also appealing.
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Mohamed Wahba - PeerSpot reviewer
Jan 5, 2023
The most important feature is the ability to assign a plan using the manual close function.
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reviewer2290479 - PeerSpot reviewer
Nov 3, 2023
It is a stable solution.
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Prabhakaran S - PeerSpot reviewer
Oct 5, 2023
The most valuable features of the solution are that it is user-friendly and the fact that the database handling is much better, like any other Oracle solution.
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reviewer2265018 - PeerSpot reviewer
Aug 31, 2023
Oracle CRM integrates seamlessly because it's an end-to-end solution.
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PAUL OMANGA - PeerSpot reviewer
Apr 13, 2023
It has a wide variety of use cases.
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Oracle CRM Cons review quotes

KV
May 15, 2024
Getting technical support from Oracle involved going through commercial layers, which could sometimes cause delays. The attention received depended on the client's status and spending with Oracle. Clients with significant spending received global attention and a corporate account manager, while those with lower spending had to work with a local account manager, which wasn't always beneficial. This process could lead to delays in getting technical issues resolved. I am not satisfied with its support.
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reviewer1877388 - PeerSpot reviewer
Jun 8, 2022
I'd like to see more feature enhancements.
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Omair Bokhari - PeerSpot reviewer
Aug 9, 2024
The solution's mobile app needs to be enriched with more functionalities in the future.
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Buyer's Guide
Oracle CRM
November 2024
Free Report: Oracle CRM Reviews and More
Learn what your peers think about Oracle CRM. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
DOWNLOAD NOW
816,406 professionals have used our research since 2012.
CQ
Dec 31, 2020
In the planning area in order to calculate commissions the function could be improved. Currently, we are not using that functionality because it is very basic.
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reviewer1063128 - PeerSpot reviewer
May 10, 2024
I think Oracle CRM could improve its user interface and user experience to make it more engaging. Currently, it has a more traditional enterprise look, but I believe it could benefit from more catchy and engaging colours and designs to better engage with users and stakeholders. While the capabilities might be there, the interface may not be very inviting for first-time users.
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Mohamed Wahba - PeerSpot reviewer
Jan 5, 2023
I would like to remove all manual work and get the benefits of the function that Oracle provides without any manual interference or paperwork.
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reviewer2290479 - PeerSpot reviewer
Nov 3, 2023
The product's UI lags, and with all the new technologies, it is not quick enough to adopt them.
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Prabhakaran S - PeerSpot reviewer
Oct 5, 2023
With Oracle CRM, people report some usual downtime and frequent outages.
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reviewer2265018 - PeerSpot reviewer
Aug 31, 2023
We noticed that sometimes it can be slow, and then we have to refresh the whole system.
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PAUL OMANGA - PeerSpot reviewer
Apr 13, 2023
The cost can be a bit more expensive compared to other options.
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Product Categories

Product Categories
CRM
Marketing Automation

Popular Comparisons

Popular Comparisons
Microsoft Dynamics CRM vs Oracle CRM Logo
Microsoft Dynamics CRM vs Oracle CRM
Salesforce Sales Cloud vs Oracle CRM Logo
Salesforce Sales Cloud vs Oracle CRM
SAP CRM vs Oracle CRM Logo
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