Amdocs CRM vs Oracle CRM comparison

Amdocs and Oracle are both solutions in the CRM category. Amdocs is ranked #42, while Oracle is ranked #9 with an average rating of 7.5. Amdocs holds a 0.9% mindshare in CRM, compared to Oracle’s 3.6% mindshare. Additionally, 89% of Oracle users are willing to recommend the solution.

Amdocs CRM

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317 Comparison Views

Oracle CRM

Read 38 Oracle CRM reviews

1,654 Views
1,284 Comparison Views

89% willing to recommend

Amdocs CRM

Oracle CRM

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Executive Summary

We performed a comparison between Amdocs CRM and Oracle CRM based on real PeerSpot user reviews.

Find out what your peers are saying about Salesforce, Microsoft, monday.com and others in CRM.

To learn more, read our detailed CRM Report (Updated: October 2024).

Buyer's Guide

CRM

October 2024

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Categories and Ranking

Amdocs CRM

Ranking in CRM

42nd

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Oracle CRM

Ranking in CRM

9th

Average Rating

7.8

Number of Reviews

Ranking in other categories

Marketing Automation (5th)

Mindshare comparison

As of November 2024, in the CRM category, the mindshare of Amdocs CRM is 0.9%, down from 1.2% compared to the previous year. The mindshare of Oracle CRM is 3.6%, down from 5.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

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SrinivasReddy2

Consultant at British Council

May 2, 2024

Typical configuration, no customization needed and quick to deploy

For CRM, my company mostly uses it for automated placement, with requests to the customer endpoint. Customers will place their product orders through the CRM portal. I work on the technical side, managing servers and applications. I handle integrations The user interface could be better. It's…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice

Information not available

"The pricing for licensing is pretty expensive. If you need one particular feature it becomes expensive to have to continue paying for it."

"In my region, the tool is expensive. There are no additional costs in addition to the standard licensing fees of the tool."

"There is a license required to use this solution. The price is reasonable for a CRM."

"The cost of a license with support is slightly higher than a regular license."

"The product's pricing is manageable and flexible."

"Oracle is very expensive, but you have to pay to get this kind of scalability and database flexibility."

"On a scale of one to ten, where one is cheap, and ten is expensive, I rate the pricing a twelve. Oracle CRM is on the expensive side."

"Every year, we have new users, and we get new licenses. It depends on various things such as the number of users and expansion of our business lines."

More Oracle CRM pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

17%

Financial Services Firm

14%

University

Media Company

Computer Software Company

15%

Financial Services Firm

11%

University

10%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What do you like most about Oracle CRM?

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...

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What is your experience regarding pricing and costs for Oracle CRM?

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.

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What needs improvement with Oracle CRM?

Oracle CRM should improve in terms of AI capabilities and user interface design. Compared to Salesforce, it lacks advanced features in these areas and is not as user-friendly.

See all answers

Comparisons

Siebel CRM vs Amdocs CRM

Compared 68% of the time

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SAP CRM vs Oracle CRM

Compared 35% of the time

Siebel CRM vs Oracle CRM

Compared 34% of the time

Microsoft Dynamics CRM vs Oracle CRM

Compared 12% of the time

Salesforce Sales Cloud vs Oracle CRM

Compared 11% of the time

More Oracle CRM Competitors

Product Reports

Buyer's Guide

CRM

October 2024

Download Amdocs CRM product report

Buyer's Guide

Oracle CRM

November 2024

Download Oracle CRM product report

Also Known As

No data available

Market2Lead

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Amdocs

Oracle

Overview

Information not available

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Sample Customers

Cricket Wireless, Defense Telematica Organization, Enel, Fastweb, Kcell, Movicel, Vodafone Romania, Zon Multimedia, TIM Brasil, Telenor Serbia

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

Find out what your peers are saying about Salesforce, Microsoft, monday.com and others in CRM. Updated: October 2024.

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815,854 professionals have used our research since 2012.

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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.