We compared Oracle CRM and Oracle CX Sales across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Oracle CRM users praised its user-friendly interface, extensive features, and adaptable functionality. Users like its accurate forecasting reports and effective organization. Oracle CX Sales is highly regarded for its smooth integration, extensive sales coverage, and opportunity management.
Room for Improvement: Oracle CRM could improve its dashboards by adding more data visualization options. Users would also like to see better integration, customization, and mobile functionality. Oracle CX Sales users say that the account portfolio management and mobile application could be better.
Service and Support: User opinions on Oracle customer service vary, with some noting slow responses and inconsistency. Oracle CX Sales has been criticized for its poor support.
Ease of Deployment: Setting up Oracle CRM can be easy or challenging, depending on a user’s environment and other factors. Some users said Oracle CX Sales is complex and time-consuming to set up, but others consider it manageable.
Pricing: Oracle CRM is a premium solution aimed at top companies, so it may be too pricey for SMEs. Oracle CX sales received mixed feedback for its pricing. Some consider it to be expensive, while others said it was reasonable for the features offered.
ROI: Oracle CRM has a range of advantages, but users have provided limited feedback about its return on investment. Oracle CX Sales users have provided no feedback on its ROI so far.
Comparison Results: Users like Oracle CRM's slick interface and adaptability. The solution also earned high marks for its sophisticated forecasting. However, the product’s hefty price tag may be too much for smaller companies, and Oracle’s support has received spotty reviews. Oracle CX Sales is praised for its advanced opportunity management features, comprehensive sales coverage, and seamless integration, but users have complained about lackluster customer service.
"Oracle CRM is a stable solution."
"Case management, incident management, and request management features are valuable."
"The solution is smooth, easy to use, easy to customize and it has many features. Plus, there are regular updates."
"We are able to take back control of our client sales information and analyze it for the future to improve."
"It is very simple."
"The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the previous year. Having this information helps me understand the size of the company better and tailor my proposals accordingly."
"During the demos, Oracle CRM's natural language search feature stood out to me. It departs from the traditional menu-based options, making searches more intuitive. Another significant feature is their Common Data Platform. Including an accounting package as part of the full platform was also appealing."
"The reporting features are valuable."
"It is stable and scalable, and their support has been very responsive."
"the Oracle CX Sales Eloqua module is very useful."
"Account management is a very good feature. It is conceptualized very well, and we can look at all the projects under one account. The data for those accounts remain there throughout."
"Stability depends on the implementation, but overall, it's quite high."
"It covers sales very well."
"CX Sales is very intuitive - you just have to click a few buttons, and you see everything."
"The solution integrates well."
"The analytics features in Oracle CX Sales are good."
"I'd like to see more feature enhancements."
"The user interface and performance could be better."
"Oracle CRM can improve integration and performance."
"Oracle CRM should have more integration with different platforms."
"We noticed that sometimes it can be slow, and then we have to refresh the whole system."
"The one thing that I hate about it is when you pay for services for a certain amount of time, the service ends just before it should be over. For example, I may pay for a month of service, but it will tell me the service is over before the month ends."
"A specialized team is required for managing Oracle, which is extra overhead for the customer."
"The data visualization should be better in Oracle CRM."
"Support is very poor."
"The interface of Oracle CX Sales could be more user-friendly."
"They could provide more integrated AI features as part of the platform rather than as a separate offering."
"They've been lacking in creating customization from scratch and in sales."
"CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes."
"Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards better UI and UX design coupled with functionalities. Oracle has a tool called VBCS that can help improve the UI. With VBCS, the look and feel of the application can be completely transformed. For example, Oracle CX Sales has been implemented for Ferrari, a top automotive industry player."
"You can get disconnected if you do not have a strong, reliable internet connection."
"It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant."
Oracle CRM is ranked 7th in CRM with 35 reviews while Oracle CX Sales is ranked 14th in CRM with 14 reviews. Oracle CRM is rated 8.0, while Oracle CX Sales is rated 7.6. The top reviewer of Oracle CRM writes "Typical configuration, no customization needed and quick to deploy". On the other hand, the top reviewer of Oracle CX Sales writes "Offers the capability to customize it the way I want, create my own CRM, and create a new closed integration with everything". Oracle CRM is most compared with Siebel CRM, SAP CRM, Microsoft Dynamics CRM, Amdocs CRM and Salesforce Sales Cloud, whereas Oracle CX Sales is most compared with Siebel CRM, Salesforce Sales Cloud, Microsoft Dynamics CRM, Oracle Fusion Service and SAP CRM. See our Oracle CRM vs. Oracle CX Sales report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.