Oracle CRM and Oracle CX Sales compete in the customer relationship management category. Oracle CX Sales has the upper hand with comprehensive features, while Oracle CRM is more favorable in terms of support due to user reviews.
Features: Oracle CRM offers strong customer tracking, reporting capabilities, and easy integration with other systems. Oracle CX Sales provides advanced analytics, AI-driven insights, and innovative tools for a dynamic user experience.
Room for Improvement: Oracle CRM could benefit from enhanced customization options, a modernized interface, and adding modern features. Oracle CX Sales is criticized for its complexity, the need for better user guidance, and optimization in certain modules.
Ease of Deployment and Customer Service: Oracle CRM has a smooth deployment process and reliable customer support, assisting during setup. Oracle CX Sales has a detailed deployment model but may require more initial adaptation, with support sometimes less responsive.
Pricing and ROI: Oracle CRM users find setup costs reasonable with satisfactory ROI post-implementation. Oracle CX Sales has a higher initial cost but is worth the expense for superior features and potential higher ROI, though this might lead smaller companies to choose Oracle CRM.
On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.
Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.
The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and adaptive intelligence • A customer data management system to ensure clean, consolidated and complete customer information. With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.
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