Oracle CRM vs Oracle CX Sales comparison

Oracle CRM and Oracle CX Sales are both solutions in the CRM category. Oracle CRM is ranked #9 with an average rating of 7.4, while Oracle CX Sales is ranked #15 with an average rating of 7.6. Oracle CRM holds a 3.3% mindshare in CRM, compared to Oracle CX Sales’s 2.8% mindshare. Additionally, 89% of Oracle CRM users are willing to recommend the solution, compared to 87% of Oracle CX Sales users who would recommend it.

Oracle CRM

Read 38 Oracle CRM reviews

1,447 Views
1,118 Comparison Views

89% willing to recommend

Oracle CX Sales

Read 15 Oracle CX Sales reviews

1,243 Views
869 Comparison Views

87% willing to recommend

Oracle CRM

Oracle CX Sales

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 12, 2025

Oracle CRM and Oracle CX Sales compete in customer relationship management with Oracle CX Sales offering advanced sales capabilities, potentially giving it an edge. Oracle CRM excels in cost-effective traditional CRM functionalities while Oracle CX Sales provides comprehensive sales-enhancing tools.

Features: Oracle CRM offers robust contact management, sales automation, and stable integration capabilities. Oracle CX Sales provides advanced analytics, AI-powered insights, and seamless integration with Oracle CX applications, appealing to organizations pursuing innovative sales methods.

Room for Improvement: Oracle CRM could enhance its analytics tools, improve mobile experiences, and streamline customization options. Oracle CX Sales could benefit from faster deployment processes, improved visual builder tools, and expanded offline capabilities.

Ease of Deployment and Customer Service: Oracle CRM is recognized for its straightforward deployment, ideal for quick implementation. Oracle CX Sales, while offering broader functionality, may require a more sophisticated deployment process. Both products provide generally strong customer service, with Oracle CRM noted for its initial accessibility.

Pricing and ROI: Oracle CRM typically presents an attractive entry-level pricing structure, suitable for cost-conscious businesses. Oracle CX Sales, though potentially more expensive, is considered to offer a higher ROI due to its sophisticated tools and analytics that enhance sales efficiency. Pricing details vary based on business needs and scale.

To learn more, read our detailed Oracle CRM vs. Oracle CX Sales Report (Updated: April 2025).

Buyer's Guide

Oracle CRM vs. Oracle CX Sales

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle CRM

Ranking in CRM

9th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Marketing Automation (5th)

Oracle CX Sales

Ranking in CRM

15th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Opportunity Management (6th), Sales Force Automation (5th)

Mindshare comparison

As of April 2025, in the CRM category, the mindshare of Oracle CRM is 3.3%, down from 4.1% compared to the previous year. The mindshare of Oracle CX Sales is 2.8%, down from 3.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Omair Bokhari

Head of IT Operations at Fatima Group

Helps business track their customers, sales leads, and opportunities

An area for improvement is the vendors' inability to understand the customers' requirements and communicate them to Oracle. When we started to implement the tool, and during the very initial phases of the product, when Oracle launched it, our company opted for it. We faced a few challenges related to the product speed associated with some functionalities that were not available when the tool was just launched, but later on, it became available, and right now, we are actually using it. The tool is fulfilling our requirements. There were no major hiccups or challenges due to the tool. The solution's mobile app needs to be enriched with more functionalities in the future.

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Uday Kiran B

Senior Analyst at Capgemini

Offers the capability to customize it the way I want, create my own CRM, and create a new closed integration with everything

The best thing is we can customize it. For example, there are some standard procedures in CRM, the opportunity that is standard. Other than that, we can create customized software on a business-to-business basis. So, if I don't want to follow any standard upgrade of CRM, I can customize it the way I want, create my own CRM, and create a new closed integration with everything. I can make my own CRM. The analytics in Oracle CX Sales are good. We can use ODA (Oracle Digital Assistant) to track data. There are some out-of-the-box reports for things like currency exchange data or product lists. These features are there by default. If you need to create new custom reports, it's possible to do so. They've been lagging behind the visual builder recently, but the product has improved.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Oracle CRM is a stable solution."

"It's very easy to find any customer-related data."

"We are most comfortable with the user interface that Oracle CRM has, it is very good."

"It has a wide variety of use cases."

"The solution is smooth, easy to use, easy to customize and it has many features. Plus, there are regular updates."

"Oracle CRM's best feature is its ability to customize as per specific organization's requirements."

"For the most part, the solution is straightforward."

"CRM's performance is good, we've never faced any issues with it."

More Oracle CRM pros

"It is stable and scalable, and their support has been very responsive."

"The solution integrates well."

"the Oracle CX Sales Eloqua module is very useful."

"The integration with other systems is easy."

"Stability depends on the implementation, but overall, it's quite high."

"In my experience, the most valuable feature of Oracle CX Sales varies depending on the vertical of the business you're in. Oracle offers industry-specific products tailored to different sectors. However, the sales cycles and methods remain largely consistent across the board."

"Account management is a very good feature. It is conceptualized very well, and we can look at all the projects under one account. The data for those accounts remain there throughout."

"It covers sales very well."

More Oracle CX Sales pros

Cons

"The one thing that I hate about it is when you pay for services for a certain amount of time, the service ends just before it should be over. For example, I may pay for a month of service, but it will tell me the service is over before the month ends."

"The licensing is expensive."

"Improvements could be made in automating certain tasks, such as automatically notifying me via email when a customer has signed off on a proposal. Some of these features require payment, but including them in the basic package for smaller companies would be beneficial."

"Oracle CRM should have more integration with different platforms."

"The cost can be a bit more expensive compared to other options."

"The user interface and performance could be better."

"The solution's mobile app needs to be enriched with more functionalities in the future."

"The data visualization should be better in Oracle CRM."

More Oracle CRM cons

"They could provide more integrated AI features as part of the platform rather than as a separate offering."

"We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being."

"They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them."

"CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes."

"Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards better UI and UX design coupled with functionalities. Oracle has a tool called VBCS that can help improve the UI. With VBCS, the look and feel of the application can be completely transformed. For example, Oracle CX Sales has been implemented for Ferrari, a top automotive industry player."

"Support is very poor."

"They've been lacking in creating customization from scratch and in sales."

"The tool must allow developers to check logs."

More Oracle CX Sales cons

Pricing and Cost Advice

"It is not cheap. It is more suitable for big companies."

"The product’s pricing is very high."

"The licensing is on a yearly basis."

"Compared to alternative solutions Oracle CRM is expensive."

"The solution is expensive."

"The tool's pricing involves a monthly subscription fee based on the number of users. I believe it's around $20 per user initially, and then an additional five dollars per user if more users are added."

"Every year, we have new users, and we get new licenses. It depends on various things such as the number of users and expansion of our business lines."

"Shifting from traditional licensing and monthly maintenance fees to a subscription-based, pay-as-you-use model offers several advantages. This approach only charges me for my transactions, aligning costs with business performance. As my company grows, the software provider's revenue grows proportionally to the increased usage. The cost and suitability of Oracle CRM depend on factors like location, industry, and compliance needs. It may be more common for US companies to use Oracle CRM and European ones to use SAP."

More Oracle CRM pricing and cost advice

"Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product."

"It's expensive, but worth the money."

"It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing."

"The solution is reasonably priced compared to other tools."

"The product is pricey."

"The product pricing is reasonable compared to other solutions in the market."

"The price is reasonable."

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

12%

University

12%

Government

12%

Computer Software Company

15%

Government

14%

Manufacturing Company

14%

Financial Services Firm

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Oracle CRM?

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...

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What is your experience regarding pricing and costs for Oracle CRM?

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.

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What needs improvement with Oracle CRM?

Oracle CRM should improve in terms of AI capabilities and user interface design. Compared to Salesforce, it lacks advanced features in these areas and is not as user-friendly.

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What do you like most about Oracle CX Sales?

The integration with other systems is easy.

See all answers

What is your experience regarding pricing and costs for Oracle CX Sales?

Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product.

See all answers

What needs improvement with Oracle CX Sales?

Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards bette...

See all answers

Comparisons

Siebel CRM vs Oracle CRM

Compared 35% of the time

SAP CRM vs Oracle CRM

Compared 32% of the time

Salesforce Sales Cloud vs Oracle CRM

Compared 13% of the time

Microsoft Dynamics CRM vs Oracle CRM

Compared 11% of the time

Zoho CRM vs Oracle CRM

Compared 5% of the time

More Oracle CRM Competitors

Microsoft Dynamics CRM vs Oracle CX Sales

Compared 29% of the time

Siebel CRM vs Oracle CX Sales

Compared 27% of the time

Salesforce Sales Cloud vs Oracle CX Sales

Compared 26% of the time

Oracle Fusion Service vs Oracle CX Sales

Compared 7% of the time

SAP CRM vs Oracle CX Sales

Compared 6% of the time

More Oracle CX Sales Competitors

Product Reports

Buyer's Guide

Oracle CRM

March 2025

Download Oracle CRM product report

Buyer's Guide

Oracle CX Sales

March 2025

Download Oracle CX Sales product report

Also Known As

Market2Lead

Oracle Sales Cloud

Overview

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Oracle

Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.

The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and adaptive intelligence • A customer data management system to ensure clean, consolidated and complete customer information. With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.

Oracle

Sample Customers

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.

Buyer's Guide

Oracle CRM vs. Oracle CX Sales

April 2025

Free Report: Oracle CRM vs. Oracle CX Sales

Find out what your peers are saying about Oracle CRM vs. Oracle CX Sales and other solutions. Updated: April 2025.

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