Oracle CRM vs Oracle CX Sales comparison

Oracle CRM and Oracle CX Sales are both solutions in the CRM category. Oracle CRM is ranked #9 with an average rating of 7.5, while Oracle CX Sales is ranked #15 with an average rating of 7.6. Oracle CRM holds a 3.6% mindshare in CRM, compared to Oracle CX Sales’s 3.1% mindshare. Additionally, 89% of Oracle CRM users are willing to recommend the solution, compared to 86% of Oracle CX Sales users who would recommend it.

Oracle CRM

Read 38 Oracle CRM reviews

1,654 Views
1,284 Comparison Views

89% willing to recommend

Oracle CX Sales

Read 14 Oracle CX Sales reviews

1,350 Views
952 Comparison Views

86% willing to recommend

Oracle CRM

Oracle CX Sales

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 8, 2024

Oracle CRM and Oracle CX Sales compete in the customer relationship management category. Oracle CX Sales has the upper hand with comprehensive features, while Oracle CRM is more favorable in terms of support due to user reviews.

Features: Oracle CRM offers strong customer tracking, reporting capabilities, and easy integration with other systems. Oracle CX Sales provides advanced analytics, AI-driven insights, and innovative tools for a dynamic user experience.

Room for Improvement: Oracle CRM could benefit from enhanced customization options, a modernized interface, and adding modern features. Oracle CX Sales is criticized for its complexity, the need for better user guidance, and optimization in certain modules.

Ease of Deployment and Customer Service: Oracle CRM has a smooth deployment process and reliable customer support, assisting during setup. Oracle CX Sales has a detailed deployment model but may require more initial adaptation, with support sometimes less responsive.

Pricing and ROI: Oracle CRM users find setup costs reasonable with satisfactory ROI post-implementation. Oracle CX Sales has a higher initial cost but is worth the expense for superior features and potential higher ROI, though this might lead smaller companies to choose Oracle CRM.

To learn more, read our detailed Oracle CRM vs. Oracle CX Sales Report (Updated: October 2024).

Buyer's Guide

Oracle CRM vs. Oracle CX Sales

October 2024

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Categories and Ranking

Oracle CRM

Ranking in CRM

9th

Average Rating

7.8

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

Marketing Automation (5th)

Oracle CX Sales

Ranking in CRM

15th

Average Rating

7.6

Number of Reviews

Ranking in other categories

Opportunity Management (6th), Sales Force Automation (5th)

Mindshare comparison

As of November 2024, in the CRM category, the mindshare of Oracle CRM is 3.6%, down from 5.3% compared to the previous year. The mindshare of Oracle CX Sales is 3.1%, down from 3.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

SrinivasReddy2

Consultant at British Council

Typical configuration, no customization needed and quick to deploy

The product is straightforward to set up. There's no difficulty. It doesn't create any problems. The deployment took around four to five hours. It is a typical configuration, not customization is needed. Once we do Oracle installation, the configuration will be done based on business requirements. Customization should be done on the application. That will take around a month. CRM is integrated with ECP for data and stock-related information with respect to vendors. It is mostly integrated with other Oracle products. Moreover, the integration is easy.

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Uday Kiran B

Senior Analyst at Capgemini

Offers the capability to customize it the way I want, create my own CRM, and create a new closed integration with everything

The best thing is we can customize it. For example, there are some standard procedures in CRM, the opportunity that is standard. Other than that, we can create customized software on a business-to-business basis. So, if I don't want to follow any standard upgrade of CRM, I can customize it the way I want, create my own CRM, and create a new closed integration with everything. I can make my own CRM. The analytics in Oracle CX Sales are good. We can use ODA (Oracle Digital Assistant) to track data. There are some out-of-the-box reports for things like currency exchange data or product lists. These features are there by default. If you need to create new custom reports, it's possible to do so. They've been lagging behind the visual builder recently, but the product has improved.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"CRM's performance is good, we've never faced any issues with it."

"It helps our company interact with our customers, track leads and opportunities, determine how many opportunities are transferred into actual sales, and other such areas."

"I find the reporting features impactful."

"Oracle Connect as a feature within CRM is valuable for establishing and maintaining customer relationships, enabling users to see customer details and interact graphically with relationships."

"Oracle CRM accommodates client needs, potentially reducing licensing costs with a pay-as-you-go approach. It also allows for the standardization of processes and reporting, which is important for our organization. Additionally, integration through APIs improves connectivity."

"Oracle CRM is a stable solution."

"Oracle CRM's best feature is its ability to customize as per specific organization's requirements."

"Case management, incident management, and request management features are valuable."

More Oracle CRM pros

"the Oracle CX Sales Eloqua module is very useful."

"It is stable and scalable, and their support has been very responsive."

"The solution integrates well."

"Account management is a very good feature. It is conceptualized very well, and we can look at all the projects under one account. The data for those accounts remain there throughout."

"The analytics features in Oracle CX Sales are good."

"Stability depends on the implementation, but overall, it's quite high."

"It covers sales very well."

"The lead and opportunity management features are valuable."

More Oracle CX Sales pros

Cons

"I think Oracle CRM could improve its user interface and user experience to make it more engaging. Currently, it has a more traditional enterprise look, but I believe it could benefit from more catchy and engaging colours and designs to better engage with users and stakeholders. While the capabilities might be there, the interface may not be very inviting for first-time users."

"This solution is only available on-premises. It could be improved by offering a cloud/SaaS option which is more scalable."

"It’s complex to customize the tool."

"The configuration requires a lot of technical intervention."

"Oracle CRM can improve integration and performance."

"In the planning area in order to calculate commissions the function could be improved. Currently, we are not using that functionality because it is very basic."

"The solution's mobile app needs to be enriched with more functionalities in the future."

"Their support could be faster. Like any other solution provider, in some cases, it takes time to get their response, and sometimes, they do not fix the issue in the first round. Therefore, we have to go through another round."

More Oracle CRM cons

"They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them."

"You can get disconnected if you do not have a strong, reliable internet connection."

"We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being."

"Support is very poor."

"They could provide more integrated AI features as part of the platform rather than as a separate offering."

"They've been lacking in creating customization from scratch and in sales."

"The tool must allow developers to check logs."

"Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards better UI and UX design coupled with functionalities. Oracle has a tool called VBCS that can help improve the UI. With VBCS, the look and feel of the application can be completely transformed. For example, Oracle CX Sales has been implemented for Ferrari, a top automotive industry player."

More Oracle CX Sales cons

Pricing and Cost Advice

"On a scale of one to ten, where one is cheap, and ten is expensive, I rate the pricing a twelve. Oracle CRM is on the expensive side."

"The solution is expensive."

"The pricing for licensing is pretty expensive. If you need one particular feature it becomes expensive to have to continue paying for it."

"Shifting from traditional licensing and monthly maintenance fees to a subscription-based, pay-as-you-use model offers several advantages. This approach only charges me for my transactions, aligning costs with business performance. As my company grows, the software provider's revenue grows proportionally to the increased usage. The cost and suitability of Oracle CRM depend on factors like location, industry, and compliance needs. It may be more common for US companies to use Oracle CRM and European ones to use SAP."

"It is not cheap. It is more suitable for big companies."

"We have annual licenses to use this solution that are quite expensive. For example, we have approximately four types of licenses and we have one annual contract for the number of licenses we use for Oracle CRM and the loyalty system."

"The costing for this solution is very high. It targets top tier companies. This solution can be split up into multiple modules to cater to the low tier customers."

"The licensing is on a yearly basis."

More Oracle CRM pricing and cost advice

"It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing."

"Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product."

"It's expensive, but worth the money."

"The price is reasonable."

"The product is pricey."

"The solution is reasonably priced compared to other tools."

"The product pricing is reasonable compared to other solutions in the market."

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816,406 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

15%

Financial Services Firm

11%

University

10%

Government

Computer Software Company

17%

Government

13%

Manufacturing Company

12%

Financial Services Firm

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Oracle CRM?

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...

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What is your experience regarding pricing and costs for Oracle CRM?

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.

See all answers

What needs improvement with Oracle CRM?

Oracle CRM should improve in terms of AI capabilities and user interface design. Compared to Salesforce, it lacks advanced features in these areas and is not as user-friendly.

See all answers

What do you like most about Oracle CX Sales?

The integration with other systems is easy.

See all answers

What is your experience regarding pricing and costs for Oracle CX Sales?

Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product.

See all answers

What needs improvement with Oracle CX Sales?

Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards bette...

See all answers

Comparisons

SAP CRM vs Oracle CRM

Compared 35% of the time

Siebel CRM vs Oracle CRM

Compared 34% of the time

Microsoft Dynamics CRM vs Oracle CRM

Compared 12% of the time

Salesforce Sales Cloud vs Oracle CRM

Compared 11% of the time

Zoho CRM vs Oracle CRM

Compared 4% of the time

More Oracle CRM Competitors

Siebel CRM vs Oracle CX Sales

Compared 30% of the time

Microsoft Dynamics CRM vs Oracle CX Sales

Compared 26% of the time

Salesforce Sales Cloud vs Oracle CX Sales

Compared 23% of the time

SAP CRM vs Oracle CX Sales

Compared 7% of the time

Oracle Fusion Service vs Oracle CX Sales

Compared 6% of the time

More Oracle CX Sales Competitors

Product Reports

Buyer's Guide

Oracle CRM

November 2024

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Buyer's Guide

Oracle CX Sales

November 2024

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Also Known As

Market2Lead

Oracle Sales Cloud

Learn More

Oracle

Overview

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.

The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and adaptive intelligence • A customer data management system to ensure clean, consolidated and complete customer information. With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.

Sample Customers

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.

Buyer's Guide

Oracle CRM vs. Oracle CX Sales

October 2024

Free Report: Oracle CRM vs. Oracle CX Sales

Find out what your peers are saying about Oracle CRM vs. Oracle CX Sales and other solutions. Updated: October 2024.

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