SAP CRM vs Siebel CRM comparison

SAP and Oracle are both solutions in the CRM category. SAP is ranked #4 with an average rating of 7.9, while Oracle is ranked #6 with an average rating of 8.4. SAP holds a 12.3% mindshare in CRM, compared to Oracle’s 7.1% mindshare. Additionally, 83% of SAP users are willing to recommend the solution, compared to 87% of Oracle users who would recommend it.

SAP CRM

Read 43 SAP CRM reviews

3,755 Views
3,169 Comparison Views

83% willing to recommend

Siebel CRM

Read 18 Siebel CRM reviews

3,035 Views
2,324 Comparison Views

87% willing to recommend

SAP CRM

Siebel CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 8, 2024

SAP CRM and Siebel CRM are competing in the customer relationship management sector. Siebel CRM seems to have the upper hand due to its comprehensive features and perceived value for money.

Features: SAP CRM offers seamless integration with other SAP solutions, enhancing cross-functional workflows. It also provides competitive pricing and robust support services. It is recommended for businesses emphasizing integration and cost-efficiency. Siebel CRM stands out with its customization capabilities, a comprehensive feature set, and tailored solutions for complex business needs. Its higher commendation for features gives users versatile tools for extensive functionalities.

Room for Improvement: SAP CRM could enhance scalability, improve reporting tools, and develop more advanced analytics. It needs to focus on flexibility to adapt to the growing needs of businesses. Siebel CRM should address its learning curve, modernize certain modules, and streamline system updates. Enhancing the intuitiveness of updates could improve user experience.

Ease of Deployment and Customer Service: SAP CRM is noted for its quicker setup and seamless integrations, though users experience an initial learning curve. This aspect makes it suitable for businesses seeking rapid deployment solutions. Siebel CRM's deployment is more complex due to its extensive customization but benefits from responsive customer service, aiding users through the process. Siebel CRM excels in providing continuous customer support.

Pricing and ROI: SAP CRM is applauded for its lower initial setup costs and quicker ROI, attributed to integration efficiencies. It is a viable choice for cost-conscious businesses seeking efficient ROI. Siebel CRM has higher pricing, but its extensive capabilities justify the investment, leading to a favorable long-term ROI. Considered a worthwhile investment for companies looking for comprehensive functionality.

To learn more, read our detailed SAP CRM vs. Siebel CRM Report (Updated: October 2024).

Buyer's Guide

SAP CRM vs. Siebel CRM

October 2024

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Categories and Ranking

SAP CRM

Ranking in CRM

4th

Ranking in Local Government CRM

2nd

Average Rating

7.8

Number of Reviews

Ranking in other categories

Marketing Management (4th)

Siebel CRM

Ranking in CRM

6th

Ranking in Local Government CRM

3rd

Average Rating

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2024, in the CRM category, the mindshare of SAP CRM is 12.3%, up from 9.3% compared to the previous year. The mindshare of Siebel CRM is 7.1%, down from 8.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Shreyas K M S

Systems Architect at NetApp

May 25, 2022

It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling

Setting up SAP CRM is straightforward. I rate it eight out of 10 for ease of setup. SAP provides all the tools and techniques were available from the vendor. However, the integration portion is a lot of work and requires some functional consultants. It takes some effort to customize the program and rewrite it to align with our business standards, but the initial implementation is straightforward. We didn't face any challenges here. Total deployment for this project took around eight or nine months, including development, testing, and validation. After deployment, the administration is fairly simple. We have to take care of the licensing part and forecast data growth for the next three or four months. We have the tools and people available for operations as well as vendor support. If we have complex issues, we can raise a ticket to the vendor and get it sorted.

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Shiraz Shah

Unit Head CRM and Customer Engagement Platforms at Allied Bank Limited

Jan 16, 2024

Comes with complaint management feature but improvement is needed in UI

We use the solution in sales and phone banking. We use its marketing module. It also helps us with analytics because we have the Customer 360 built into it The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Getting the right information at the right time across different programs is important. These programs lack interaction between them. IPA is a good option to bring them together."

"The most valuable feature for me is the flexibility to consolidate the products."

"The solution is easy to use."

"The features that are used most are the lead model and the opportunity model. We can create many different pipelines with many phases. These features improved our process in the States very well."

"Compared to other systems, SAP CRM has been reliable, stable, and cost-effective for us."

"The solution assists us in identifying what to send, what to offer, and what customers are buying."

"The flexibility to design the portal and customize it according to the needs of the clients is valuable. The integration with SAP ERP is also valuable."

"When we are using SAP CRM we receive more accurate results than using any other CRM system."

More SAP CRM pros

"Due to the many features that are built in from a CRM perspective, it is the best product we have."

"Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing complex client requirements. For instance, we successfully implemented a module for email responses, a feature that was not readily available or as robust as other CRM tools. Additionally, Siebel's open UI module allowed us to customize the user interface for one of our clients completely. This customization proved to be a major selling point for our company."

"One valuable feature is that certain views can be adjusted as per our requirements, which adds a level of customization that is appreciated."

"It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want."

"Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals."

"The solution is scalable."

"The flexibility is very good."

"Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products."

More Siebel CRM pros

Cons

"SAP CRM should create a more user-friendly graphical user interface (GUI)."

"What I see as a challenge against our competitor is that Salesforce comes with more flexibility, for enhancement purposes, whereas the SAP CRM Cloud is more robust and rigid. It's not flexible to implement any bespoke solution."

"We would like the coding system within this solution to be more straightforward when carrying out general entry tasks."

"There could be some specific configurable options on the UI level to improve visibility."

"Improvement is needed for SAP CRM's integration with Microsoft Teams and Outlook Its integration with Microsoft collaboration software, including Teams, Outlook, and SharePoint, is not very good. There are issues with synchronization between appointments in CRM and Outlook, as well as challenges with managing contacts, which creates problems."

"Content management is one area where SAP CRM could use some work because we were seeking a CRM solution that could store BLOB data, like PDF and email data, which takes up a lot of space in the database. Recently, we migrated to a content server, but it would be nice if CRM had built-in BLOB data management because BLOB data is a challenge we've been dealing with since last year."

"There are quite a lot of missing parts in SAP CRM, which is why we do a lot of customization. Not everything is there, and some things need custom coding to cater to specific needs. It is not a plug-and-play solution with standard features, and we have to customize quite a lot."

"Previously, the SAP CRM used to use simple servers, but now SAP uses HANA. The problem with the HANA databases is their interoperability with other solutions. SAP CRM could improve by working better with other solutions."

More SAP CRM cons

"Oracle needs to improve its support. The major drawback I've observed with Siebel CRM is that Oracle hasn't taken appropriate steps to improve it since 2019. We noticed a steep downfall because Oracle was slow to roll out upgrades like Open UI. By the time these upgrades were available, the market had shifted to cloud solutions, which competitors were already providing much earlier."

"The tool took a lot of time to deploy."

"Siebel CRM should improve its UI. Because it's all about the customer experience and how the customer experiences it, the internal customer is more important for CRM than the people handling the company. So, you get frustrated if you don't have a very good user interface and user experience."

"The solution itself is very heavy."

"It is difficult to set up."

"The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system."

"I want Oracle to improve the tool’s UI with a vanilla application. I would also like to see an insurance broking vertical in their future releases. There are thousands of brokers who look for an insurance broking solution."

"Currently, Siebel CRM is not helping the agent provide faster feedback to the customer."

More Siebel CRM cons

Pricing and Cost Advice

"We have to pay a yearly licensing fee for SAP CRM, which is expensive."

"The pricing from SAP is good but it takes time to realize the investment."

"There is a license required for the solution and most of my clients purchase an annual license."

"The licensing model for SAP CRM is customer-based."

"SAP CRM is not suitable for smaller businesses because it is expensive. The larger businesses would be able to handle the cost."

"SAP CRM is an expensive solution and is the most challenging aspect of the solution."

"SAP CRM offers a free trial for anyone wanting to test the product before purchasing it."

"Every user needs to have a license."

More SAP CRM pricing and cost advice

"This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."

"I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."

"Its licensing is yearly."

"The product is expensive."

"The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Manufacturing Company

11%

Government

Educational Organization

Computer Software Company

17%

Financial Services Firm

13%

Government

13%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about SAP CRM?

Getting the right information at the right time across different programs is important. These programs lack interaction between them. IPA is a good option to bring them together.

See all answers

What is your experience regarding pricing and costs for SAP CRM?

Every user needs to have a license.

See all answers

What needs improvement with SAP CRM?

One area for improvement is the security model, especially regarding records management retention and the audit and legal holds. Since we're in the middle of a cloud digital transformation, it's es...

See all answers

What do you like most about Siebel Sales?

Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing...

See all answers

What is your experience regarding pricing and costs for Siebel Sales?

The product is expensive. It has an elite price because it is an enterprise application.

See all answers

What needs improvement with Siebel Sales?

Oracle needs to improve its support. The major drawback I've observed with Siebel CRM is that Oracle hasn't taken appropriate steps to improve it since 2019. We noticed a steep downfall because Ora...

See all answers

Comparisons

Microsoft Dynamics CRM vs SAP CRM

Compared 34% of the time

Salesforce Sales Cloud vs SAP CRM

Compared 30% of the time

Zoho CRM vs SAP CRM

Compared 9% of the time

Oracle CRM vs SAP CRM

Compared 8% of the time

monday.com vs SAP CRM

Compared 4% of the time

More SAP CRM Competitors

Microsoft Dynamics CRM vs Siebel CRM

Compared 31% of the time

Oracle CRM vs Siebel CRM

Compared 15% of the time

Oracle CX Sales vs Siebel CRM

Compared 11% of the time

Pega CRM vs Siebel CRM

Compared 7% of the time

NetSuite CRM+ vs Siebel CRM

Compared 4% of the time

More Siebel CRM Competitors

Product Reports

Buyer's Guide

SAP CRM

October 2024

Download SAP CRM product report

Buyer's Guide

Siebel CRM

October 2024

Download Siebel CRM product report

Also Known As

No data available

Siebel Sales

Learn More

SAP

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Oracle

Overview

SAP CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. It offers a range of features including lead management, opportunity management, campaign management, and customer service management. With SAP CRM, businesses can effectively manage their customer interactions, improve customer satisfaction, and drive revenue growth.

The solution integrates with other SAP modules, allowing for seamless data exchange and real-time insights. It also offers mobile access, enabling sales and service teams to access critical information on the go.

SAP CRM is a powerful tool for businesses looking to enhance their customer relationships and drive business success.

Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize their customer-facing activities.

Siebel CRM also provides advanced analytics and reporting capabilities, enabling businesses to gain valuable insights into their customer data and make informed decisions. With its flexible deployment options, including on-premises and cloud-based solutions, Siebel CRM can be tailored to meet the unique needs of any organization.

Sample Customers

Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.

Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB

Buyer's Guide

SAP CRM vs. Siebel CRM

October 2024

Free Report: SAP CRM vs. Siebel CRM

Find out what your peers are saying about SAP CRM vs. Siebel CRM and other solutions. Updated: October 2024.

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