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Bitrix24 vs ClickUp comparison

Bitrix24 and ClickUp are both solutions in the Project Management Software category. Bitrix24 is ranked #13 with an average rating of 8.0, while ClickUp is ranked #12 with an average rating of 7.9. Bitrix24 holds a 2.6% mindshare in PMS, compared to ClickUp’s 1.9% mindshare. Additionally, 90% of Bitrix24 users are willing to recommend the solution, compared to 83% of ClickUp users who would recommend it.
Bitrix24
Read 20 Bitrix24 reviews
  • 570 Views
  • 444 Comparison Views
90% willing to recommend
ClickUp
Read 18 ClickUp reviews
  • 683 Views
  • 344 Comparison Views
83% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Bitrix24 and ClickUp are two competitive tools in the project management and CRM software market. ClickUp edges out Bitrix24 in terms of ease of use and automation, while Bitrix24 offers a more comprehensive suite of features.

Features: Bitrix24 provides a comprehensive CRM solution with strong customization options, integration flexibility, and robust task management functions. Its collaboration tools enhance team interactions. ClickUp offers a visually appealing interface and a dynamic scheduling tool, along with broad automation capabilities, making it simple and effective for task management and resource planning.

Room for Improvement: Bitrix24 could enhance user experience, marketing automation, and simplify elements for basic users. Improvements in financial tracking, integration, and user interface are also needed, as well as better support and customization. ClickUp could improve its mobile UI, add industry-specific features like bug trackers, and make reporting more intuitive. Users have also suggested enhanced automation, better integration options, and a streamlined user interface to tackle complexity.

Ease of Deployment and Customer Service: Both Bitrix24 and ClickUp offer options for deployment on public cloud and on-premises. Bitrix24's support quality varies, relying on partners for technical assistance, with feedback ranging from satisfactory to unsatisfactory. ClickUp generally receives positive remarks for its intuitive support, but users note some limitations. Bitrix24 has a strong community and third-party support base, despite responsiveness and partner quality concerns.

Pricing and ROI: Bitrix24 is seen as cost-effective with flexible pricing supporting various business sizes and offering strong value without significant additional costs. ClickUp is considered affordable, with competitive pricing and different tiers for expanded features, although occasionally perceived as slightly higher-priced. Both solutions deliver positive ROI, with Bitrix24's one-time payment model appealing to many users and ClickUp's per-user pricing benefiting teams seeking tailored solutions.

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Buyer's Guide
Bitrix24 vs. ClickUp
March 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Bitrix24
Ranking in Project Management Software
13th
Average Rating
7.4
Reviews Sentiment
6.9
Number of Reviews
20
Ranking in other categories
CRM (11th), Enterprise Social Software (5th)
ClickUp
Ranking in Project Management Software
12th
Average Rating
7.8
Reviews Sentiment
7.2
Number of Reviews
18
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2025, in the Project Management Software category, the mindshare of Bitrix24 is 2.6%, up from 1.7% compared to the previous year. The mindshare of ClickUp is 1.9%, up from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Project Management Software
 

Featured Reviews

Abasiakama Bassey - PeerSpot reviewer
A project management tool that offers great scalability and stability
The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.
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VarchasSubrahmanya - PeerSpot reviewer
A stable solution that offers it users a choice to opt for a streamlined approach to task management
From a product management function perspective, it can be challenging to measure whether ClickUp improves efficiency on a month-to-month basis. However, I believe that using ClickUp helps maintain our efficiency levels. If we were to stop using it, I am 100% sure that our efficiency would decrease. That being said, just because we are using ClickUp does not automatically mean our efficiency will increase. We have reached a point where we understand how to use ClickUp effectively, and without it, it would definitely be a problem. However, using it alone does not make us better every day. The absence of ClickUp would definitely cause a problem. But, since we are using ClickUp, we don't get to improve 10% on a month-by-month or a year-on-year basis. So, that's very difficult to measure. Introducing automation and AI would greatly benefit ClickUp by reducing manual work. Currently, team members need to update tasks and communicate issues, which requires me to read through each task and comment to understand the situation. However, if AI could assist in making faster decisions, it would greatly improve efficiency. I need to intervene at a minute level to discover if someone is facing a problem, but AI could help detect issues faster. The success of AI implementation can be seen in how ChatGPT has utilized AI.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The CRM and collaboration tools are well-designed for our purposes. Your projects can be based on tasks, CRM, or opportunities. The task-based features are the most valuable for us right now."
"The product is user-friendly."
"I believe that having one system that handles all of the functions that we need in a business, such as marketing, sales, pipeline management, project management, meetings, customer contact, customer feedback, social media integrations, and connections to our cloud data storage, Google, and Microsoft, is a good idea."
"Bitrix24 is a user-friendly solution that is easy to use."
"It is easy to use and very stable."
"Initially, Bitrix24 improved the way we operate because we were not previously using a CRM. Before Bitrix24, we tracked everything through Outlook. Now, we have a tool that will automatically put out reports for us."
"We use many of this solution's features for communication and for process automation. It offers more functionality than a regular CRM."
"Bitrix24's workflow is better than that of others. The user interface is also good."
More Bitrix24 pros
"It is great for visualization and project task assignments to team members."
"So when I take a note, I have the ability to highlight text and have it transform into a specific part of the note as a task."
"The tool is pretty intuitive."
"Stability-wise, I rate the solution a ten out of ten."
"The simplicity of the tool is valuable because it has categories and subcategories."
"I am currently exploring ClickUp AI, which I think is very good."
"It is a useful tool for office management. The solution includes automation and makes it easy to share information with teams. I like its automation ability, which helps automate workflows."
"We found it very simple and intuitive to use...The initial setup is straightforward."
More ClickUp pros
 

Cons

"Compared to Microsoft, we found Bitrix24 a little complex because it's new to us, and we don't understand it much."
"It would be great if colleagues could get alerts via email when they are assigned something."
"The support provided by Bitrix24 is an area with shortcomings that needs improvement."
"Our financial department does not use Bitrix24 because it's not good for the sort of work they do. So, once we create an invoice in Bitrix24, we sent it to the client and the financial department and they enter it separately into their system. This is not great for us since we can't track what happens after a sale."
"There is a need for better integration with ERP solutions."
"I would like to see improvements with Bitrix24's marketing automation."
"The solution’s performance could be made faster."
"The user interface could be improved or simplified. When you log in and see so many functions, it's a little overwhelming."
More Bitrix24 cons
"Introducing automation and AI would greatly benefit ClickUp by reducing manual work."
"ClickUp could improve by streamlining its functions and organizing them better for easier access."
"They should explain better how costs and licensing are distributed."
"There is a need for significant improvement in the user interface to make it more intuitive and less time-consuming to become familiar with."
"The solution's user interface is complex and has a steep learning curve. You can't easily find the features that you are looking for."
"It can be improved by making it more user-friendly."
"ClickUp can improve the UI for mobile devices. For example, they are lacking some features in the Android version, such as Gantt charts."
"The product is not user-friendly."
More ClickUp cons
 

Pricing and Cost Advice

"Bitrix24 offers an open-source option for small companies, but you can order a bigger range of services on a monthly or yearly contract."
"Bitrix24 used to be cheaper, but now it's getting expensive."
"The product's pricing is okay for me. It is not expensive."
"Bitrix24 is a cheap tool. I think our costs are somewhere between $1,000 and $5,000 per month. There are no additional costs with it. We did put in some hours to clean up some project-related stuff in it, but it was not much."
"The solution's pricing is quite average and not expensive."
"Licenses are cheap compared to other solutions."
"We were using the free version which was really limited in terms of functionality."
"The cost is $2,500, which will be spread out over 18 to 24 months."
More Bitrix24 pricing and cost advice
"It's very affordable."
"This solution costs $20 per user per month. If you have 20 users, you would pay $400 per month. There are no hidden fees that we are aware of."
"I use the free version."
"I don't have a lot of information about the pricing, but I know that it is fairly inexpensive."
"ClickUp's pricing is as per market standards."
"ClickUp is affordable."
"The product’s cost is high."
"The product has good pricing."
More ClickUp pricing and cost advice
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Top Industries

By visitors reading reviews
Computer Software Company
23%
Comms Service Provider
13%
Government
7%
Retailer
6%
Computer Software Company
17%
Healthcare Company
14%
University
7%
Media Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Bitrix24?
We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.
See all answers
What is your experience regarding pricing and costs for Bitrix24?
The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.
See all answers
What needs improvement with Bitrix24?
We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.
See all answers
What do you like most about ClickUp?
Everything in one place is the biggest benefit. I also like the diagramming tools, where you can create DFDs, structure charts, and more. That makes things easier.
See all answers
What is your experience regarding pricing and costs for ClickUp?
ClickUp's pricing is as per market standards.
See all answers
What needs improvement with ClickUp?
They should explain better how costs and licensing are distributed. They auto take money from the credit card without notification for a while.
See all answers
 

Comparisons

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Compared 11% of the time
Microsoft Dynamics CRM vs Bitrix24 Logo
Microsoft Dynamics CRM vs Bitrix24
Compared 10% of the time
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Compared 10% of the time
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Microsoft Project vs ClickUp Logo
Microsoft Project vs ClickUp
Compared 29% of the time
Jira vs ClickUp Logo
Jira vs ClickUp
Compared 16% of the time
More ClickUp Competitors
 

Product Reports

Buyer's Guide
Bitrix24
March 2025
Bitrix24 reportDownload Bitrix24 product report
Buyer's Guide
ClickUp
March 2025
ClickUp reportDownload ClickUp product report
 

Overview

Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.

Bitrix24

Plan, track, and manage any type of work with project management that flexes to your team's needs. Work smarter as a team with real-time chat. Tag individuals or groups, assign comments for action items, and link tasks to get more done together. Stay on track to hit your goals with targets for task completions, numbers, monetary values and more. Track progress in real-time connecting tasks to goals and keep your objectives organized with Goal Folders. Tackle work from any angle with 20+ real-time views that adapt to your needs. Track tasks on List, update workflows on a Board, drag-and-drop due dates on a Calendar, and so much more.

ClickUp
 

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation
Information Not Available
Buyer's Guide
Bitrix24 vs. ClickUp
March 2025
Free Report: Bitrix24 vs. ClickUp
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