Bitrix24 vs ClickUp comparison

Bitrix24 and ClickUp are both solutions in the Project Management Software category. Bitrix24 is ranked #13 with an average rating of 8.0, while ClickUp is ranked #12 with an average rating of 7.8. Bitrix24 holds a 2.5% mindshare in PMS, compared to ClickUp’s 1.7% mindshare. Additionally, 90% of Bitrix24 users are willing to recommend the solution, compared to 83% of ClickUp users who would recommend it.

Bitrix24

Read 20 Bitrix24 reviews

615 Views
473 Comparison Views

90% willing to recommend

ClickUp

Read 18 ClickUp reviews

706 Views
343 Comparison Views

83% willing to recommend

Bitrix24

ClickUp

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Bitrix24 and ClickUp are two competitive tools in the project management and CRM software market. ClickUp edges out Bitrix24 in terms of ease of use and automation, while Bitrix24 offers a more comprehensive suite of features.

Features: Bitrix24 provides a comprehensive CRM solution with strong customization options, integration flexibility, and robust task management functions. Its collaboration tools enhance team interactions. ClickUp offers a visually appealing interface and a dynamic scheduling tool, along with broad automation capabilities, making it simple and effective for task management and resource planning.

Room for Improvement: Bitrix24 could enhance user experience, marketing automation, and simplify elements for basic users. Improvements in financial tracking, integration, and user interface are also needed, as well as better support and customization. ClickUp could improve its mobile UI, add industry-specific features like bug trackers, and make reporting more intuitive. Users have also suggested enhanced automation, better integration options, and a streamlined user interface to tackle complexity.

Ease of Deployment and Customer Service: Both Bitrix24 and ClickUp offer options for deployment on public cloud and on-premises. Bitrix24's support quality varies, relying on partners for technical assistance, with feedback ranging from satisfactory to unsatisfactory. ClickUp generally receives positive remarks for its intuitive support, but users note some limitations. Bitrix24 has a strong community and third-party support base, despite responsiveness and partner quality concerns.

Pricing and ROI: Bitrix24 is seen as cost-effective with flexible pricing supporting various business sizes and offering strong value without significant additional costs. ClickUp is considered affordable, with competitive pricing and different tiers for expanded features, although occasionally perceived as slightly higher-priced. Both solutions deliver positive ROI, with Bitrix24's one-time payment model appealing to many users and ClickUp's per-user pricing benefiting teams seeking tailored solutions.

To learn more, read our detailed Bitrix24 vs. ClickUp Report (Updated: January 2025).

Buyer's Guide

Bitrix24 vs. ClickUp

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Bitrix24

Ranking in Project Management Software

13th

Average Rating

7.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

CRM (11th), Enterprise Social Software (5th)

ClickUp

Ranking in Project Management Software

12th

Average Rating

7.8

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2025, in the Project Management Software category, the mindshare of Bitrix24 is 2.5%, up from 1.7% compared to the previous year. The mindshare of ClickUp is 1.7%, up from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Project Management Software

Featured Reviews

Abasiakama Bassey

Founder at Elxae Hub

A project management tool that offers great scalability and stability

The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.

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VarchasSubrahmanya

Director of Products at ADP

A stable solution that offers it users a choice to opt for a streamlined approach to task management

From a product management function perspective, it can be challenging to measure whether ClickUp improves efficiency on a month-to-month basis. However, I believe that using ClickUp helps maintain our efficiency levels. If we were to stop using it, I am 100% sure that our efficiency would decrease. That being said, just because we are using ClickUp does not automatically mean our efficiency will increase. We have reached a point where we understand how to use ClickUp effectively, and without it, it would definitely be a problem. However, using it alone does not make us better every day. The absence of ClickUp would definitely cause a problem. But, since we are using ClickUp, we don't get to improve 10% on a month-by-month or a year-on-year basis. So, that's very difficult to measure. Introducing automation and AI would greatly benefit ClickUp by reducing manual work. Currently, team members need to update tasks and communicate issues, which requires me to read through each task and comment to understand the situation. However, if AI could assist in making faster decisions, it would greatly improve efficiency. I need to intervene at a minute level to discover if someone is facing a problem, but AI could help detect issues faster. The success of AI implementation can be seen in how ChatGPT has utilized AI.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is a very scalable solution...The tool currently operates efficiently and contributes to our ongoing digitization efforts, including documentation and workflows."

"We use many of this solution's features for communication and for process automation. It offers more functionality than a regular CRM."

"The technical support was intuitive and had good documentation."

"The data entry functionality is excellent, and the pipeline views and filters are highly useful."

"I believe that having one system that handles all of the functions that we need in a business, such as marketing, sales, pipeline management, project management, meetings, customer contact, customer feedback, social media integrations, and connections to our cloud data storage, Google, and Microsoft, is a good idea."

"Bitrix24 is a user-friendly solution that is easy to use."

"The data interpretation feature in Bitrix24 is good."

"Initially, Bitrix24 improved the way we operate because we were not previously using a CRM. Before Bitrix24, we tracked everything through Outlook. Now, we have a tool that will automatically put out reports for us."

More Bitrix24 pros

"The product has an efficient design."

"The tool is pretty intuitive."

"Stability-wise, I rate the solution a ten out of ten."

"The simplicity of the tool is valuable because it has categories and subcategories."

"Everything in one place is the biggest benefit. I also like the diagramming tools, where you can create DFDs, structure charts, and more. That makes things easier."

"The most interesting feature is the ability to share what you are working on with an external entity. The customer has direct visibility on what is being done on a particular project and this provides a lot of transparency."

"It is a useful tool for office management. The solution includes automation and makes it easy to share information with teams. I like its automation ability, which helps automate workflows."

"We found it very simple and intuitive to use...The initial setup is straightforward."

More ClickUp pros

Cons

"The solution’s performance could be made faster."

"The stability could be improved."

"The solution's open channel and contact center could be improved."

"Some functionalities of the tool required specific expertise. For example, the SIP Connector is difficult to install."

"There are some bugs in the mobile system."

"It's a team management tool, but the way the tasks are assigned and the way you are able to control them are lacking when compared to Asana or monday.com. The latter tools are a lot more adaptable to team management. Thus, better features to control the team are needed in Bitrix24."

"Our financial department does not use Bitrix24 because it's not good for the sort of work they do. So, once we create an invoice in Bitrix24, we sent it to the client and the financial department and they enter it separately into their system. This is not great for us since we can't track what happens after a sale."

"This solution was built using old technology which is now mixed with new technologies. This can make it challenging to get new features live."

More Bitrix24 cons

"I would love to see ClickUp integrated with more tools, possibly like Microsoft Loop."

"The tool is not user-friendly."

"ClickUp could improve by streamlining its functions and organizing them better for easier access."

"It can be improved by making it more user-friendly."

"ClickUp could improve by being customised to the development industry. We would like to have bug trackers and an agile approach built into the solution."

"ClickUp doesn't have a roadmap vision and a proper way of planning."

"They should explain better how costs and licensing are distributed."

"ClickUp can improve the UI for mobile devices. For example, they are lacking some features in the Android version, such as Gantt charts."

More ClickUp cons

Pricing and Cost Advice

"The cost is $2,500, which will be spread out over 18 to 24 months."

"The solution's pricing is quite average and not expensive."

"We were using the free version which was really limited in terms of functionality."

"On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing a seven or eight out of ten."

"Bitrix24 is a cheap tool. I think our costs are somewhere between $1,000 and $5,000 per month. There are no additional costs with it. We did put in some hours to clean up some project-related stuff in it, but it was not much."

"The pricing for this program is reasonable."

"Bitrix24 used to be cheaper, but now it's getting expensive."

"Price-wise, it is a very cheap solution."

More Bitrix24 pricing and cost advice

"The product has good pricing."

"It's very affordable."

"The price of ClickUp is reasonable. The price is approximately eight dollars per month per person."

"I use the free version."

"The product’s cost is high."

"I don't have a lot of information about the pricing, but I know that it is fairly inexpensive."

"ClickUp is affordable."

"ClickUp’s pricing is better than Jira Align’s."

More ClickUp pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

22%

Comms Service Provider

11%

Retailer

Government

Computer Software Company

16%

Healthcare Company

16%

University

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Bitrix24?

We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.

See all answers

What is your experience regarding pricing and costs for Bitrix24?

The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.

See all answers

What needs improvement with Bitrix24?

We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.

See all answers

What do you like most about ClickUp?

Everything in one place is the biggest benefit. I also like the diagramming tools, where you can create DFDs, structure charts, and more. That makes things easier.

See all answers

What is your experience regarding pricing and costs for ClickUp?

ClickUp's pricing is as per market standards.

See all answers

What needs improvement with ClickUp?

They should explain better how costs and licensing are distributed. They auto take money from the credit card without notification for a while.

See all answers

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Microsoft Dynamics CRM vs Bitrix24

Compared 13% of the time

Zoho CRM vs Bitrix24

Compared 13% of the time

Asana vs Bitrix24

Compared 10% of the time

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Microsoft Project vs ClickUp

Compared 42% of the time

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Product Reports

Buyer's Guide

Bitrix24

January 2025

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Buyer's Guide

ClickUp

January 2025

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Bitrix24

ClickUp

Overview

Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.

Plan, track, and manage any type of work with project management that flexes to your team's needs. Work smarter as a team with real-time chat. Tag individuals or groups, assign comments for action items, and link tasks to get more done together. Stay on track to hit your goals with targets for task completions, numbers, monetary values and more. Track progress in real-time connecting tasks to goals and keep your objectives organized with Goal Folders. Tackle work from any angle with 20+ real-time views that adapt to your needs. Track tasks on List, update workflows on a Board, drag-and-drop due dates on a Calendar, and so much more.

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation

Information Not Available

Buyer's Guide

Bitrix24 vs. ClickUp

January 2025

Free Report: Bitrix24 vs. ClickUp

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