Bitrix24 vs ClickUp comparison

Bitrix24 and ClickUp are both solutions in the Project Management Software category. Bitrix24 is ranked #13 with an average rating of 8.0, while ClickUp is ranked #11 with an average rating of 7.9. Bitrix24 holds a 2.5% mindshare in PMS, compared to ClickUp’s 2.0% mindshare. Additionally, 90% of Bitrix24 users are willing to recommend the solution, compared to 83% of ClickUp users who would recommend it.

Bitrix24

Read 20 Bitrix24 reviews

551 Views
432 Comparison Views

90% willing to recommend

ClickUp

Read 18 ClickUp reviews

661 Views
342 Comparison Views

83% willing to recommend

Bitrix24

ClickUp

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Executive SummaryUpdated on Dec 19, 2024

Bitrix24 and ClickUp are two competitive tools in the project management and CRM software market. ClickUp edges out Bitrix24 in terms of ease of use and automation, while Bitrix24 offers a more comprehensive suite of features.

Features: Bitrix24 provides a comprehensive CRM solution with strong customization options, integration flexibility, and robust task management functions. Its collaboration tools enhance team interactions. ClickUp offers a visually appealing interface and a dynamic scheduling tool, along with broad automation capabilities, making it simple and effective for task management and resource planning.

Room for Improvement: Bitrix24 could enhance user experience, marketing automation, and simplify elements for basic users. Improvements in financial tracking, integration, and user interface are also needed, as well as better support and customization. ClickUp could improve its mobile UI, add industry-specific features like bug trackers, and make reporting more intuitive. Users have also suggested enhanced automation, better integration options, and a streamlined user interface to tackle complexity.

Ease of Deployment and Customer Service: Both Bitrix24 and ClickUp offer options for deployment on public cloud and on-premises. Bitrix24's support quality varies, relying on partners for technical assistance, with feedback ranging from satisfactory to unsatisfactory. ClickUp generally receives positive remarks for its intuitive support, but users note some limitations. Bitrix24 has a strong community and third-party support base, despite responsiveness and partner quality concerns.

Pricing and ROI: Bitrix24 is seen as cost-effective with flexible pricing supporting various business sizes and offering strong value without significant additional costs. ClickUp is considered affordable, with competitive pricing and different tiers for expanded features, although occasionally perceived as slightly higher-priced. Both solutions deliver positive ROI, with Bitrix24's one-time payment model appealing to many users and ClickUp's per-user pricing benefiting teams seeking tailored solutions.

To learn more, read our detailed Bitrix24 vs. ClickUp Report (Updated: April 2025).

Buyer's Guide

Bitrix24 vs. ClickUp

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Bitrix24

Ranking in Project Management Software

13th

Average Rating

7.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

CRM (11th), Enterprise Social Software (5th)

ClickUp

Ranking in Project Management Software

11th

Average Rating

7.8

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Project Management Software category, the mindshare of Bitrix24 is 2.5%, up from 1.8% compared to the previous year. The mindshare of ClickUp is 2.0%, up from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Project Management Software

Featured Reviews

Abasiakama Bassey

Founder at Elxae Hub

A project management tool that offers great scalability and stability

The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.

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VarchasSubrahmanya

Director of Products at ADP

A stable solution that offers it users a choice to opt for a streamlined approach to task management

From a product management function perspective, it can be challenging to measure whether ClickUp improves efficiency on a month-to-month basis. However, I believe that using ClickUp helps maintain our efficiency levels. If we were to stop using it, I am 100% sure that our efficiency would decrease. That being said, just because we are using ClickUp does not automatically mean our efficiency will increase. We have reached a point where we understand how to use ClickUp effectively, and without it, it would definitely be a problem. However, using it alone does not make us better every day. The absence of ClickUp would definitely cause a problem. But, since we are using ClickUp, we don't get to improve 10% on a month-by-month or a year-on-year basis. So, that's very difficult to measure. Introducing automation and AI would greatly benefit ClickUp by reducing manual work. Currently, team members need to update tasks and communicate issues, which requires me to read through each task and comment to understand the situation. However, if AI could assist in making faster decisions, it would greatly improve efficiency. I need to intervene at a minute level to discover if someone is facing a problem, but AI could help detect issues faster. The success of AI implementation can be seen in how ChatGPT has utilized AI.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking."

"The most valuable features are data entry, the pipeline view with filters, and the automation capabilities."

"The technical support was intuitive and had good documentation."

"Bitrix24 is ideal for creating a CRM platform. It can integrate some third-party solutions, and it's highly flexible."

"Collaboration and CRM are the most valuable features of Bitrix24."

"It is a very scalable solution...The tool currently operates efficiently and contributes to our ongoing digitization efforts, including documentation and workflows."

"The product is user-friendly."

"The data entry functionality is excellent, and the pipeline views and filters are highly useful."

More Bitrix24 pros

"The simplicity of the tool is valuable because it has categories and subcategories."

"I am currently exploring ClickUp AI, which I think is very good."

"The most valuable feature of ClickUp is its AI recommendation."

"The product has an efficient design."

"ClickUp offers a relatively user-friendly experience, especially when it comes to its fundamental features."

"So when I take a note, I have the ability to highlight text and have it transform into a specific part of the note as a task."

"The most valuable feature of ClickUp is the UI scheduling tool. It is the best and most convenient and attractive."

"Stability-wise, I rate the solution a ten out of ten."

More ClickUp pros

Cons

"The solution’s performance could be made faster."

"The client interface is not very user-friendly."

"Some functionalities of the tool required specific expertise. For example, the SIP Connector is difficult to install."

"The user interface could be improved or simplified. When you log in and see so many functions, it's a little overwhelming."

"We didn't have the ability to customize the solution."

"I would like to see improvements with Bitrix24's marketing automation."

"There is a need for better integration with ERP solutions."

"The solution's open channel and contact center could be improved."

More Bitrix24 cons

"ClickUp could improve by streamlining its functions and organizing them better for easier access."

"The solution's user interface is complex and has a steep learning curve. You can't easily find the features that you are looking for."

"More automation features must be added."

"The tool is not user-friendly."

"It would be good if the solution facilitated voice calls or an option to chat directly with a person on ClickUp."

"There is a need for significant improvement in the user interface to make it more intuitive and less time-consuming to become familiar with."

"The cloud-based solution can get bugs in it occasionally, causing latency and loading issues."

"ClickUp doesn't have a roadmap vision and a proper way of planning."

More ClickUp cons

Pricing and Cost Advice

"The product's pricing is okay for me. It is not expensive."

"We were using the free version which was really limited in terms of functionality."

"Bitrix24 used to be cheaper, but now it's getting expensive."

"Licenses are cheap compared to other solutions."

"Bitrix24 offers an open-source option for small companies, but you can order a bigger range of services on a monthly or yearly contract."

"I use the free version. I sense that my company will need a license for the solution in a few months to use some features like lead management."

"Price-wise, it is a very cheap solution."

"On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing a seven or eight out of ten."

More Bitrix24 pricing and cost advice

"ClickUp’s pricing is better than Jira Align’s."

"The product has good pricing."

"ClickUp's pricing is as per market standards."

"The product is expensive."

"The product’s cost is high."

"It's very affordable."

"ClickUp is affordable."

"I use the free version."

More ClickUp pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

22%

Comms Service Provider

11%

Government

Retailer

Computer Software Company

16%

Healthcare Company

14%

University

Media Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Bitrix24?

We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.

See all answers

What is your experience regarding pricing and costs for Bitrix24?

The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.

See all answers

What needs improvement with Bitrix24?

We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.

See all answers

What do you like most about ClickUp?

Everything in one place is the biggest benefit. I also like the diagramming tools, where you can create DFDs, structure charts, and more. That makes things easier.

See all answers

What is your experience regarding pricing and costs for ClickUp?

ClickUp's pricing is as per market standards.

See all answers

What needs improvement with ClickUp?

They should explain better how costs and licensing are distributed. They auto take money from the credit card without notification for a while.

See all answers

Comparisons

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Compared 11% of the time

Microsoft Dynamics CRM vs Bitrix24

Compared 9% of the time

Asana vs Bitrix24

Compared 9% of the time

Zoho CRM vs Bitrix24

Compared 8% of the time

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Microsoft Project vs ClickUp

Compared 27% of the time

Jira vs ClickUp

Compared 15% of the time

More ClickUp Competitors

Product Reports

Buyer's Guide

Bitrix24

April 2025

Download Bitrix24 product report

Buyer's Guide

ClickUp

April 2025

Download ClickUp product report

Overview

Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.

Bitrix24

Plan, track, and manage any type of work with project management that flexes to your team's needs. Work smarter as a team with real-time chat. Tag individuals or groups, assign comments for action items, and link tasks to get more done together. Stay on track to hit your goals with targets for task completions, numbers, monetary values and more. Track progress in real-time connecting tasks to goals and keep your objectives organized with Goal Folders. Tackle work from any angle with 20+ real-time views that adapt to your needs. Track tasks on List, update workflows on a Board, drag-and-drop due dates on a Calendar, and so much more.

ClickUp

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation

Information Not Available

Buyer's Guide

Bitrix24 vs. ClickUp

April 2025

Free Report: Bitrix24 vs. ClickUp

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