Try our new research platform with insights from 80,000+ expert users

Bitrix24 pros and cons

Vendor: Bitrix24

3.7 out of 5

20 reviews
90% willing to recommend

Pros & Cons summary

Bitrix24 is a stable CRM platform with easy-to-use features and high flexibility, making it suitable for digital transformation. It integrates with third-party solutions, supports business functions like project management, and offers a free version. Users appreciate data entry and automation capabilities, despite challenges with new features, marketing automation, and financial process integration. While collaboration features are valued, Bitrix24 support and ERP integration could be enhanced for tracking sales effectively.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Bitrix24 is easy to use and offers extensive functionality beyond a regular CRM.

It integrates third-party solutions and is highly flexible.

The project management and collaboration tools of Bitrix24 are well-designed.

Bitrix24 supports automation and provides valuable task-based features.

The data entry functionality and pipeline views with filters are highly useful.

CONS

Clients have noted that Bitrix24's marketing automation needs improvement.

Some functionalities require specific expertise, such as difficulties installing the SIP Connector.

Bitrix24 lacks adaptability in team management compared to tools like Asana or monday.com.

ERP integration with Bitrix24 needs enhancement to consolidate processes on one platform.

Bitrix24's performance could be optimized for faster speed.

Bitrix24 Pros review quotes

Abasiakama Bassey

Founder at Elxae Hub

Sep 8, 2023

The solution's most valuable feature is its project management functionality...It is a pretty stable solution.

Read full review

KD

Finance Department at SASDC

Jul 26, 2022

I believe that having one system that handles all of the functions that we need in a business, such as marketing, sales, pipeline management, project management, meetings, customer contact, customer feedback, social media integrations, and connections to our cloud data storage, Google, and Microsoft, is a good idea.

Read full review

LK

Vice General Director at Mekong Petrochemical JSC

Apr 4, 2023

It is a very scalable solution...The tool currently operates efficiently and contributes to our ongoing digitization efforts, including documentation and workflows.

Read full review

Free Report: Bitrix24 Reviews and More

Learn what your peers think about Bitrix24. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.

824,067 professionals have used our research since 2012.

Commercial Director at a tech services company with 51-200 employees

Jun 21, 2022

Initially, Bitrix24 improved the way we operate because we were not previously using a CRM. Before Bitrix24, we tracked everything through Outlook. Now, we have a tool that will automatically put out reports for us.

Read full review

Dmitry Kondratyev

Project manager at New Nets Integration

Apr 10, 2023

The data interpretation feature in Bitrix24 is good.

Read full review

Human Resources at CollegeDekho

Jun 26, 2022

The product is user-friendly.

Read full review

Sales Manager at Soutec

Nov 7, 2024

The most valuable features are data entry, the pipeline view with filters, and the automation capabilities.

Read full review

reviewer1915074

Information Communication Technology Project Manager at a government with 51-200 employees

May 12, 2023

Bitrix24's workflow is better than that of others. The user interface is also good.

Read full review

Sales Manager at Soutec

Oct 22, 2024

The data entry functionality is excellent, and the pipeline views and filters are highly useful.

Read full review

OY

System admin at a tech services company with 51-200 employees

Sep 29, 2023

It's a very easy-to-use product.

Read full review

Show 10 more reviews (out of 20)

Bitrix24 Cons review quotes

Abasiakama Bassey

Founder at Elxae Hub

Sep 8, 2023

The support provided by Bitrix24 is an area with shortcomings that needs improvement.

Read full review

KD

Finance Department at SASDC

Jul 26, 2022

The user interface could be improved or simplified. When you log in and see so many functions, it's a little overwhelming.

Read full review

LK

Vice General Director at Mekong Petrochemical JSC

Apr 4, 2023

In our organization, we feel that the UI and the functionalities for workflows in the solution need a lot of improvement.

Read full review

Free Report: Bitrix24 Reviews and More

Learn what your peers think about Bitrix24. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.

824,067 professionals have used our research since 2012.

Commercial Director at a tech services company with 51-200 employees

Jun 21, 2022

Our financial department does not use Bitrix24 because it's not good for the sort of work they do. So, once we create an invoice in Bitrix24, we sent it to the client and the financial department and they enter it separately into their system. This is not great for us since we can't track what happens after a sale.

Read full review

Dmitry Kondratyev

Project manager at New Nets Integration

Apr 10, 2023

Bitrix24’s interface needs to be improved.

Read full review

Human Resources at CollegeDekho

Jun 26, 2022

It would be great if colleagues could get alerts via email when they are assigned something.

Read full review

Sales Manager at Soutec

Nov 7, 2024

There is a need for better integration with ERP solutions.

Read full review

reviewer1915074

Information Communication Technology Project Manager at a government with 51-200 employees

May 12, 2023

It's a team management tool, but the way the tasks are assigned and the way you are able to control them are lacking when compared to Asana or monday.com. The latter tools are a lot more adaptable to team management. Thus, better features to control the team are needed in Bitrix24.

Read full review

Sales Manager at Soutec

Oct 22, 2024

We need full ERP integration to take all our processes in one platform.

Read full review

OY

System admin at a tech services company with 51-200 employees

Sep 29, 2023

The stability could be improved.

Read full review

Show 10 more reviews (out of 20)

Product Categories

Product Categories

Project Management Software

Enterprise Social Software

Popular Comparisons

Popular Comparisons

monday.com vs Bitrix24

Microsoft Dynamics CRM vs Bitrix24

SAP CRM vs Bitrix24

Odoo vs Bitrix24

Zoho CRM vs Bitrix24

HubSpot CRM vs Bitrix24

LeadSquared vs Bitrix24

ELMA 365 vs Bitrix24

See all alternatives

Product Categories

Product Categories

Project Management Software

Enterprise Social Software

Popular Comparisons

Popular Comparisons

monday.com vs Bitrix24

Microsoft Dynamics CRM vs Bitrix24

SAP CRM vs Bitrix24

Odoo vs Bitrix24

Zoho CRM vs Bitrix24

HubSpot CRM vs Bitrix24

LeadSquared vs Bitrix24

ELMA 365 vs Bitrix24

See all alternatives

Related questions

7

If I am investing in Bitrix24 for project management, CRM, employee timekeeping, is there any reason to continue to use Airtable?

42

Looking for a CRM that would best integrate with Office 365

23

When evaluating CRM, what aspect do you think is the most important to look for?

17

Interested in integrating Dynamics CRM integrated with back end system, has anyone done this?

12

What are the biggest reasons for migrating to Salesforce from other CRMs?

11

What are the pros and cons of MS dynamics vs. Salesforce CRM?

6

Salesforce.com is positioned in the Leaders Quadrant in the 2014 Gartner report. What are your experiences with it?

143

What is the best customer onboarding software to work with Temenos T24 (an integrated core banking solution)?

53

What is the best CRM for a small company?

32

What is the best CRM for a new Real Estate Agent?